About Constant Contact

Constant Contact provides a range of intuitive marketing applications designed to help small businesses and nonprofits expand their customer bases and nurture relationships. Solutions include email marketing, event marketing, social campaigns and reporting, survey management and offer management—all of which are available either independently or as part of an integrated suite called the Constant Contact Toolkit.

Constant Contact’s email marketing application allows businesses to import customer data from spreadsheets or email clients, such as Gmail and Microsoft Outlook. Email sign-up forms can be personalized and embedded on web pages or on Facebook to capture new contacts and build email lists. The system offers hundreds of customizable email...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

1,843 Reviews of Constant Contact

Average User Ratings

Overall

4.27 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(898)

898

4 stars

(657)

657

3 stars

(243)

243

2 stars

(34)

34

1 stars

(30)

30

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1843 results

July 2019

User Profile Picture

Robin from Ireland Graphic Design

Verified Reviewer

Company Size: 1 employee

Industry: Graphic Design

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Constant Contact helps me and my clients stay in touch and generate sales

I've attended several Constant Contact classes, and as a result of what I learned, was able to set up a monthly e-magazine for a client that had 6000 recipients and between 5-10 paid advertisers each month. For another client, we set up a monthly email with coupons for returning customers that was very effective at generating repeat business. The data collection features have helped me and my clients grow our client databases. Another corporate client has used Constant Contact to send notifications and newsletters to their employees.

Pros

There are quite a few things to like about Constant Contact, including the number of available, local classes. The vast number of templates available make the process of setting up email campaigns fast and easy, as does having a library of graphics.

Cons

I've been very happy with Constant Content over the years. While there have been a few glitches, they were easily solved with help from customer service. There is always a representative available to help by chat or phone.

Reasons for Choosing Constant Contact

I've found the process of designing and sending emails with Constant Content easier and more streamlined that other products I've tried.

June 2021

User Profile Picture

Hafizah from Celcom Axiata Berhad

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2021

Constant Contact review

Pros

Constant Contact excels in handling various groups/lists and large numbers of contacts. I've dealt with companies with a vast customer base, and Constant Contact enables you to manually eliminate subscribers and errors from more extensive groups/lists. They're coming out with a new edition of their email builders, but the existing one allows for individual CSS coding per block, which allows for a lot of customization.

Cons

Constant Contact has several oddities that I haven't encounter with Mailchimp, especially when using external connections for photographs and URLs. The email builder's text and link editing is a little strange and has a few flaws. Also, unless you make folders for all of your emails, the new search option for past emails is quite sluggish and takes a very long time to find.

Reasons for Switching to Constant Contact

Zoho Mail is slow to loading the email and not many useful feature can be find there.

August 2016

Aaron from Bold Brew Studios LLC

Time Used: More than 2 years


Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

4.0

August 2016

Great For Large Contact Base

Pros

Constant Contact does a great job of managing multiple groups/list and lots of contacts. I've worked with clients who have a large customer base and Constant Contact allows managing large amounts of group/lists and allows you to manual remove unsubscribers and errors. They are rolling out a new version of their email builder, but the older version does allow custom css coding per block which really allows customizing their templates.

Cons

There are a lot of quirks within Constant Contact that I haven't seen in Mailchimp, specifically with using external links for photos and links. The actual editing of text and links within the email builder is quirky and has some issues. Also, the new search feature for previous emails is really slow and takes a long time to find previous emails unless you create folders for all your emails.

April 2021

Lisa from Florida-ACCPA

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

April 2021

We think of Constant Contact as one of our team members!

Always a great experience using Constant Contact ... and on the very rare occasion when I may have a question or concern, their Customer Support is excellent.

Pros

Constant Contact makes it super easy to stay in touch with our association members as well as to create various marketing campaigns.

Cons

The only negative I have is with pricing. While Constant Contact provides tremendous value, and offers fantastic savings for a subscription paid annually (which is a good thing) ... for us as a non-profit, it is easier budget-wise for us to pay monthly, so we are not able to take advantage of the bigger discount. It would be helpful if Constant Contact allowed those same savings to be applied for non-profits who pay monthly ... especially since we have been a long-time customer.

Reasons for Choosing Constant Contact

I had heard great things about Constant Contact, so I recommended it for our association to try. No regrets ... it was the best decision, and we have no intention of switching to any other e-mail program.

Reasons for Switching to Constant Contact

At the time (about 10 years ago), we had been with cvent for a few years, and their e-mail module was not at all user-friendly. Moving to Contact Contact was the best thing we ever did for our marketing efforts.

October 2020

User Profile Picture

Kali from Bath Fitter

Verified Reviewer

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2020

Top Notch Email Marketing

I've used Constant Contact to design and automate newsletters monthly for a couple softball leagues I ran over the last 10 years. I've used it to email prospective customers about promotions in the current position I hold in a bathroom remodeling company. It's always simple, efficient, and inexpensive, really.

Pros

I have most often used the email marketing Constant Contact offers. There are pre-designed templates, if you'd prefer to use something already built and just plug in your own information. You can also design your own from scratch. They make it super simple and make branding a part of the process by giving you a color scheme to stick to while designing.

Cons

I was disappointed when the dropped the event portion of their program and integrated with Eventbrite. I personally liked the way it worked through Contact Contact much better then Eventbrite. Also, sometimes the emails go into the spam folder of a recipient and no one wants to end up in the spam folder.

Reasons for Choosing Constant Contact

I chose Constant Contact over Mailchimp because I like the design options better in Constant Contact.