About FastSpring

FastSpring is an eCommerce solution designed to help businesses streamline processes related to payment processing, subscription management, recurring billing, data security, tax collection and more. Organizations can accept payments via credit/debit cards, Wallets or payment gateways in compliance with Payment Card Industry Data Security Standards (PCI DSS).

FastSpring allows enterprises to customize the platform’s language according to customers' location and configure subscriptions or pricing plans with free trials, annual or monthly billing options and discounts. Professionals can utilize the store builder library to create customizable checkout procedures and send automated reminders or notifications to clients about payment dues and cancellations....


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

29 Reviews of FastSpring

Average User Ratings

Overall

4.55 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(22)

22

4 stars

(4)

4

3 stars

(1)

1

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 29 results

November 2018

Alex from White Knight Press

Verified Reviewer

Company Size: 1 employee

Industry: Publishing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

FastSpring Has Provided Steady Support for my Small Business for More than Eight Years

I sell books that I publish in paperback and ebook versions. For the ebook versions, I use FastSpring to handle sales through my own website. FastSpring has been a very reliable company for this purpose, handling payment processing and downloads. Their customer support operation is outstanding.

Pros

FastSpring has been completely dependable in providing a way for me to sell ebooks through my website. Once each book is set up as a new product, I rarely have to take any further actions; I can attend to other aspects of my business, secure in the knowledge that FastSpring is taking care of all aspects of sales, including processing payments, taking care of sales taxes in many countries, and handling downloads of the books by the customers.

Cons

When I first started using FastSpring, I found it somewhat tricky to set up a new product. It took me a while to understand how to construct the template for the email message a customer receives after purchasing an ebook. However, FastSpring's support team helped me through that process, and now it is very easy to set up each new product, using a template that has been saved to my account, which provides multiple file downloads so the customer can download the book in three versions (PDF, ePub, and Kindle). The only other problem I sometimes encounter is when a customer contacts me to say they have not received an ebook they paid for. On several occasions, the problem was caused when the customer entered their email address incorrectly. I wish the FastSpring system would somehow verify that the email address is correct when entered.

November 2018

Craig from FunMouse

Company Size: 1 employee

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

FastSpring as a commerce solution

I have been making use of FastSpring for two years now. I will soon launch my second product through them as well. I actually did have another product that I sold through them, however, the product did not meet with their compliance team and I had to remove the second product. This is actually where they impressed me the most... Rather than simply banning my product, which would have killed my site instantly, they told me through their support channel that the product does comply with their acceptable use policies and gave me a week to move it to another commerce provider. At the time I decided to get a merchant account so I can not get into the same situation with another provider and asked for an extension. They were very understanding and extremely helpful in the matter. Their support staff is top notch. It took me more than a month to move to my own merchant account and I was able to do this transparently to my site visitors. They pay out on time (sometimes they actually pay a day or 2 ahead of time), provide extensive reports and to date I have not had a single issue with them. I have been selling online for more than 15 years and to date this is the the best eCommerce platform I have ever used, not to mention trustworthy. If they approve your product, you can be assured that you will have a partner that is trusted by buyers and once integrated with your site, you never have to worry about them as they just work. Highly recommended.

Pros

The fulfillment aspect of FastSpring is very good, making it virtually impossible for visitors to your site to get your product without first paying.

Cons

Integrating with your site is a bit involved and you will need some technical knowledge to seamlessly integrate it with your site.

July 2018

Justin from AppInstitute

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

July 2018

Poor user experience, terrible platform to navigate, way too expensive and awful refund management

none

Pros

none that I can think of, we use a number of payment gateways/merchants etc. and FastSpring is never one we would choose, we inherited it from an acquisition.

Cons

Poor user experience, terrible platform to navigate, way too expensive and awful refund management, Reporting is terrible.

Response from FastSpring

Replied July 2018

Hi Justin - We are sorry to hear about your experience. We reviewed your account and see you are transacting via our ¿classic¿ commerce solution. Our platform has evolved over the years and all new customers are on-boarded to our modern contextual commerce solution. This product has a very high customer satisfaction rate, improved user experience, navigation and reporting. We hope you consider migrating over to the newest version.

June 2020

Larry from Nexus Global

Company Size: 51-200 employees

Industry: Computer Software

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

1.0

Functionality

5.0

June 2020

No Response - No Purcahse

Pros

Nothing yet! Need to first become a user but hard to do when the rep don't reply.

Cons

We are working towards our final selection. Asked a commercial question a week ago the FastSpring has completely ignored an response. Almost like they don't care if we become a customer or not. First experience before even buy is not a good one!

November 2018

Allan from Spectranetix, Inc.

Verified Reviewer

Company Size: 51-200 employees

Industry: Defense & Space

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

Best of the the Bunch

With FastSpring, I can provide purchasing environments for any country on the planet, and in any currency. Their rapid-response Support is a significant advantage over any other online monetary system. If you make the decision to utilize FastSpring, you will rejoice in that choice, both when you need help - and when you get paid for our sales!!

Pros

The learning curve on the FastSpring store environment is easy to master. On first exposure, the features and capabilities can seem to be a bit overwhelming to initially understand. But with careful reading of all of the Help topics you will soon have enough knowledge to begin designing your store structure. Anytime, you discover a feature or function that doesn't understandable, go to Support and submit your questions and intended results that you want to achieve. The folks will rapidly respond and do everything possible to provide information.

Cons

I would like to be able to sort products and offerings into more easily manageable groups. For example, being able to add sorting tags to a single product, and generate individual store fronts by simply defining the contents by the assigned tags.