About FenixCommerce IDP

FenixCommerce's Intelligent Delivery Platform (IDP) provides last-mile fulfillment optimization both pre- and post-purchase for eCommerce retailers and DTC brands. IDP works by using real-time product, inventory, customer, and carrier information to optimize delivery timing and costs, thereby allowing online sellers to display optimal order cut-off times, delivery date estimates, and shipping costs for any number of shipping options on the product, cart, and checkout pages.

Post-purchase, IDP can perform rule-based order routing to the optimal fulfillment location and help sellers analyze their fulfillment operations by flagging behind-schedule orders for manual intervention and providing analysis of each stage of the fulfillment process including predicted v...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

16 Reviews of FenixCommerce IDP

Average User Ratings

Overall

4.88 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(14)

14

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 16 results

March 2020

Livia from Hammitt

Verified Reviewer

Company Size: 11-50 employees

Industry: Apparel & Fashion

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2020

Great Software!

Pros

Easy to implement and allows our customer to truly see when their package will arrive - while saving us money since real time shipping rates are calculated and displayed. They are also super responsive and able to help with many aspects of the business when it comes to shipping and analytics.

Cons

The backend could be improved to be slightly more user friendly.

Response from FenixCommerce

Replied March 2020

Thanks Liv! We appreciate having a great brand like yours on the platform, and the backend UX is definitely an area we are working to improve.

May 2020

Mick from Reyn Spooner

Company Size: 11-50 employees

Industry: Apparel & Fashion

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Great solution for increasing customer visibility of shipping estimates and times!

In a world where consumers are becoming more and more demanding on the fulfillment and ship expectations of ecommerce, Fenix helps translate backend strengths (or cover backend weaknesses) in a way that is more and more table stakes for DTC brands...without breaking the bank. Though it is somewhat difficult to imperically prove that their solution is boosting my conversion rate (at least it is difficult without complicated multi-variate testing that I can't afford right now), I rest a little easier knowing that, at worst, a lack of visibility on shipping times is no longer a major barrier to purchase on my site.

Pros

This software gives small brands a chance to compete with larger ecommerce retailers when it comes to giving their customers a lens into shipping options and timing expectations. A smaller brand store can quickly start showing shipping estimates earlier in the funnel to help further reduce barriers to purchase. Fenix gives numerous options about where to serve that information including not only the checkout and cart but also product pages. I've looked at other solutions which do this but none came close to the value proposition that Fenix offered in terms of accessing this level of site sophistication with an affordable cost of entry for smaller brands.

Cons

The dashboard and UI/UX are still being improved but some elements are not always intuitive or easy to find. To make edits, a user must first enable the edit functionality rather than simply make the edits and then get a confirmation screen which seemed slightly clunky. That said, their customer support is top notch and they've saved me on short notice with various fixes or custom coding to get business challenges solved in a pinch. And the self service aspect is getting better.

Reasons for Choosing FenixCommerce IDP

Cost but also customer support focus from Fenix looked a lot better.

Response from FenixCommerce

Replied June 2020

Thanks Mick! We are proud to be a part of your DTC story and appreciate your thoughtful feedback. We are definitely working on improving the backend UX and will look forward to hearing your perspective on how we're doing as we roll out the improvements!

March 2020

Muthukrishnan from Tailored Brands Inc

Company Size: 10,000+ employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

March 2020

Fenix delivery estimate

Pros

Accurate delivery estimate dates based on buyer's zip code.

Cons

Not applicable as of now . Good product.

Response from Fenix Commerce

Replied March 2020

Thanks Muthu!

March 2020

Ken from John Galt Chess

Company Size: 2-10 employees

Industry: Sporting Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Excellent business tool for your website

It has been a real pleasure working with [SENSITIVE CONTENT HIDDEN] and his team. We are very demanding of our software partners and we couldn't be happier with Fenix Commerce.

Pros

We sell outdoor games and sporting goods on five different websites. Fenix Commerce assists us in many different ways. It allows us to present expected delivery dates to potential customers on the product pages of our websites. I can adjust the delivery date based on the customer's location, whether the item is a stock item, customized item or an out of stock item with a future delivery date. The tool also allows us to accurately calculate and present expedited shipping on multi-box SKUs. We sell very large items with some of our SKUs shipping in as many as seven individual boxes. We challenged the Fenix staff with many things we wanted to be added to the tool. Their staff has been incredibly responsive and creative in helping us achieve our goals! Through this tool, we are able to give customers information they need to make informed decisions.

Cons

We were an early user of this software. In the early days, the control panel was limited and everything had to be done on spreadsheets. The newer versions of the software have online options that allow you to make changes without the need to email the changes to Fenix Commerce's staff.

Response from FenixCommerce

Replied March 2020

Thanks so much Ken! It has always been a pleasure working with you and your team and your early feedback and requirements helped us to build a much more robust platform.

April 2020

Raphael from Chess House

Company Size: 2-10 employees

Industry: Sporting Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2020

Helps ecommerce shoppers with accurate/data driven delivery expectations

It has been great working with [SENSITIVE CONTENT HIDDEN] and team. Very responsive.

Pros

Shoppers feel far more comfortable making a purchase when they know when the product is going to arrive. Until now, this has been available only with large stores like Amazon. The product, cart, and checkout shows this prediction with high accuracy based on all your business data available. But more than that it optimizes, the whole ship time frame and ship cost based on your product data. It factors in more than weight and dimension... shipping lead times, cut off times per warehouse, holidays. If you are shipping from one location or multiple, it optimizes your data to show the best option to the customer.

Cons

I would just like to see more reporting so we can build in an improvement routine to optimize our spend further.

Reasons for Choosing FenixCommerce IDP

I have 20 years experience in eCommerce and I have explored many tools and apps around delivery expectations display, but nothing was as robust as Fenix, especially for Shopify Plus.

Response from FenixCommerce

Replied April 2020

Raphael, thanks so much for the kind words...and for your longstanding advocacy, your collaborative spirit, and all your help making the platform better! We couldn't have gotten to where we are without you as a client. Be on the lookout for enhanced reporting functionality coming soon!