About Lightspeed eCommerce

Lightspeed offers a cloud-based e-commerce solution that allows users to manage in-store and online inventory, view all customer information and analyze multi-channel sales data from one system. Lightspeed offers a fully integrated retail solution that allows customers to manage in-store and online inventory, have a single view of customers and analyze multi-channel sales data from one system.

Lightspeed offers functionality for customizable checkout, upsell and cross-sell features, related product recommendations, promotions and custom pricing for single items or groups of items, customer product reviews and direct selling over Facebook. Users can create and print shipping labels directly from the system.

Lightspeed in...


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Supported Operating System(s):

Web browser (OS agnostic)

11 Reviews of Lightspeed eCommerce

Average User Ratings

Overall

4.09 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(6)

6

4 stars

(1)

1

3 stars

(3)

3

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

March 2021

Bryan from Blue Lion Digital

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Lightspeed Wins Hands Down

I can't say enough about their support. Any questions I have are immediately taken care of. Their technical support team is knowledgeable, professional, and courteous.

Pros

My client was looking for one POS solution for his two brick-and-mortar stores and an existing Ecommerce website. We looked at many companies and without reservation recommended Lightspeed.

Cons

None. We have not found anything we don't like about Lightspeed.

Reasons for Choosing Lightspeed eCommerce

Lightspeed replaced three other POS systems and consolidated one view into inventory and sales.

Reasons for Switching to Lightspeed eCommerce

My client wanted one solution for his two brick-and-mortar stores and his Ecommerce website.

March 2021

Katia from Sandrini Shoes

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

Accessibility and ease for a small business

I no longer feel like my retail business is "out of the loop". With eCommerce I can feel confident like any of my competitors and can be on the same comparing category.

Pros

When I was in the market for an Ecom platform for my retail business urgently since the pandemic closed our doors to the public, I was so pleased to find that Lightspeed offered great templates that could be customized and loaded for a great professional and appealing website in half the time it would have taken me to have one built and launched. I am happy to say we just celebrated our year anniversary and are very pleased with the ease and income it has generated so far. We are a longstanding family business since 1978 and creating an Ecom presence was something we were looking to expand with. Our clients constantly compliment our Website and even go as far as browse the pages and styles they like to then come by and try on their choices. Lightspeed Ecommerce perfectly complimented our Lightspeed POS system.

Cons

I had some small issues in regards to content loading and where the content would show up on the platform template but a quick call to support would resolve the matter and they even offered to walk me through the process so I could resolve the matter should it be needed in the future.

Reasons for Choosing Lightspeed eCommerce

Compatible with the great product I have with Lightspeed POS and the template feature.

January 2021

Steve from GBE Mandrel Bending

Company Size: 2-10 employees

Industry: Aviation & Aerospace

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

January 2021

Want fast ecommerce website? Don't choose Lightspeed e-commerse

So far, VERY frustrating. Every time I ask for information to get this started, I am sent to a video they link me up with and they walk away. When I ask for approval for payments, they tell me that my website is not up yet, DUH! I keep adding more and it puts me back more. Now that I am done on my end, I am still waiting after thier last demand to put un-nneded items on the website. Currently I am using my godaddy still and may not use lightspeed until I am ready, maybe 6 months. By setting all of these high bars that are un-needed (godaddy doesn't need them) it just seems that lightspeed just would rather go away than take credit card payments from my business. So for now, we are using godaddy again (turned it back on) and take square and paypal, neither business needed me to do nothing to take payments like lightspeed.

Pros

If it ever gets going, it should link my brick n mortar location inventory. The cost was also a plus as it fits small business's without huge amounts of cashflow. NCR wanted $6k a month and they only have 100 registers as a lowest sales pitch.

Cons

When you start lightspeed for your brick n mortar, its a LONG process. I have over 490 items that I had to create catagories and sub catagories. Took me 4 - 8 hour days! Then you have to create a part name, price schedule, internet price and more. (another 4 - 8 hours days) When I finally got it done, it's super easy to use. Then when I wanted to do the e-commerce part, what a pain! Instead of going though your own payment processor like Square, they want you to use lightspeed. (A little better price, but not much) Anyways, in order to use payments online even though you have been approved to use it on your brick n mortar, they want you to jump hoop after hoop. You have to have policies on your website that don't purtain to your business, they want you to put in disclaimers, general terms and conditions, disclaimer, and other stuff that godaddy NEVER required to take online payments. Godaddy allows me to use anyone I want ofr payments with ZERO hoops. Still after my "uneeded" content was done, I still havent used them yet. Doing the otehr side for ecommrce has taken me 2 x's as long do get this up and still not running. Free webpages are only built to sell jewelry or shoes, not industrial parts. IF this ever gets off the ground, it supposedly will link with my retail/ecommerce and even ebay (through a 3rd party provider of course (more $$))

Reasons for Switching to Lightspeed eCommerce

Because they have intergrated inventory with the lightspeed retail.

July 2021

Vivian from GoGo Vivo Designs

Company Size: 1 employee

Industry: Arts and Crafts

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

A technology novices experience

Overall, this is my first foray into ecommerce. They have held my hand thru the whole process with many extra tools like seminars and a huge one line help library.

Pros

Once I figured out how to use it, it's very simple and easy to find things. IF you can't, they are available 24/7 via phone and you always get a live person!

Cons

They do have a little glitch in the customer account profile, but that is being addressed

July 2017

Andrew from Jo-Brook Outdoors

Company Size: 11-50 employees

Time Used: Less than 6 months


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

July 2017

Simple, effective, easy-to-use software

Pros

We have been using eCom for about a month now and it has been a great experience. From the customer service to the software itself, it is pretty straightforward and just works. Whenever a question or issue arises, I don't hesitate to call customer support as I know that there will be an answer or solution. The nice thing I like about calling them is that if there is a few people ahead of me in the queue, I have the option of leaving my number and having one of them call me so I don't have to waste time waiting on the phone. When it comes to using eCom, it isn't difficult to learn at all and is pretty painless to use. I like that I can customize everything about the website's theme, right down to the code, to suit my needs. I also like that I can add notes to customers' orders as this lets me keep track of issues in a more secure place rather than pen and paper. Overall, I would definitely recommend eCom to anyone who wants a simple, painless, easy-to-use program to manage their website.

Cons

The only con I've ran into is that if there is a problem with a designed theme, a ticket has to be placed on it and we have to wait to hear back from the developer of that particular theme. Luckily, I have knowledge of web development and was able to fix it on my own as they allow for that.