Lightspeed eCommerce Software


 

Lightspeed offers a cloud-based e-commerce solution that allows users to manage in-store and online inventory, view all customer information and analyze multi-channel sales data from one system. Lightspeed offers a fully integrated retail solution that allows customers to manage in-store and online inventory, have a single view of customers and analyze multi-channel sales data from one system.

Lightspeed offers functionality for customizable checkout, upsell and cross-sell features, related product recommendations, promotions and custom pricing for single items or groups of items, customer product reviews and direct selling over Facebook. Users can create and print shipping labels directly from the system.  

Lightspeed includes built-in SEO tools to manage rank for search engines such as Google, Bing and Yahoo, and it also offers a built-in blogging system. Users can create web stores using fully customizable, SEO optimized themes. The system allows users to upload logos and change the colors, fonts and layout of the page to match branding.

Lightspeed is available for purchase on a monthly subscription basis.

 

Lightspeed eCommerce - Checkout
 
  • Lightspeed eCommerce - Checkout
    Checkout
  • Lightspeed eCommerce - Product page
    Product page
  • Lightspeed eCommerce - Discounts
    Discounts
  • Lightspeed eCommerce - Checkout customization
    Checkout customization
  • Lightspeed eCommerce - SEO tools
    SEO tools
  • Lightspeed eCommerce - Store themes
    Store themes
Supported Operating System(s):
Web browser (OS agnostic)

13 Reviews of Lightspeed eCommerce

 

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Software Advice Reviews (4)
More Reviews (9)

Showing 1-4 of 4

Ross from Snow Peak
Specialty: Sporting goods
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Easy to use POS but certain Limitations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Lightspeed is an affordable, easy to use POS. It is a great POS if you are using it to track all your inventory. If not, it has too many limitations to make it worthwhile.

Pros

Lightspeed is easy to setup and use. Its cloud version is great for managing multiple retail locations, allowing for transfers between locations. You can download a full lists of your products on Lightspeed. Easy to use and intuitive.

Cons

The biggest drawback we ran into with using Lightspeed is that it does not allow you to upload your inventory quantities. We use an external system to track inventory and it's frustrating not to be able to use a csv to upload inventory. The only we to update inventory is through doing a full physical inventory count, which we only do twice a year.

Review Source
 
 

Kelly from Extension, Inc
Specialty: Ecommerce
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Product works, but there are others that are better....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The interface is incredibly easy to utilize. Loading products and walking through a sales process is simple.

Cons

The lack of integration between lightspeed and other inventory tools can be frustrating at times, but there are workarounds. Customer service is not the best - response times are lacking.

Review Source
 
 

ERIN from COWBOY TOWN OUTFITTERS
Specialty: Apparel and fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great for MAC Users

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Accurate reporting and a more thorough online presence.
Ease of transfer of data over and in setting up new products
Quick to respond technical support team
ADDED - the support staff integrated payment processing and their Genius terminal.

Cons

No offline availability. If internet is down, you can't do anything.
No automatic notice of duplicate customer names.
No automatic account creation of customer names with credit card payments.
Unable to add single item on multiple item sale to special order.

Review Source
 
 

Andrew from Jo-Brook Outdoors
Specialty: Sporting goods
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Simple, effective, easy-to-use software

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

We have been using eCom for about a month now and it has been a great experience. From the customer service to the software itself, it is pretty straightforward and just works. Whenever a question or issue arises, I don't hesitate to call customer support as I know that there will be an answer or solution. The nice thing I like about calling them is that if there is a few people ahead of me in the queue, I have the option of leaving my number and having one of them call me so I don't have to waste time waiting on the phone. When it comes to using eCom, it isn't difficult to learn at all and is pretty painless to use. I like that I can customize everything about the website's theme, right down to the code, to suit my needs. I also like that I can add notes to customers' orders as this lets me keep track of issues in a more secure place rather than pen and paper. Overall, I would definitely recommend eCom to anyone who wants a simple, painless, easy-to-use program to manage their website.

Cons

The only con I've ran into is that if there is a problem with a designed theme, a ticket has to be placed on it and we have to wait to hear back from the developer of that particular theme. Luckily, I have knowledge of web development and was able to fix it on my own as they allow for that.

 
 
 
Showing 1-9 of 9

Alejandro from Sushi Yakuza

June 2018

June 2018

Excellent software for everyday POS activities!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It very easy to use in an everyday basis as well as to configure everything in it, and it also has great reports!

Cons

It is missing an everyday inventory calculation that can be very handy to manage costs and purchases in-app.

Review Source: Capterra
 

William from Allstate Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

After making the switch from a direct competitor, our agency has had a lot of success

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I had a reliable system that was easy to set up, had great customer support when I had questions and isn't priced out of the market. Very happy with the switch I made from a direct competitor and I'm not looking back!

Pros

The ease of use and set up time is amazing. Very rarely is the system down or has any problems, which is imperative to my business. Competitors always seemed to be having problems, which lead to my switch.

Cons

The price is a little expensive, but it's true that you get what you pay for. I'm happy to pay a little more for the type of service that I get from the team.

Review Source: Capterra
 

Dawn from Dogtown

January 2018

January 2018

Lightspeed makes the Buisness i work for so easy and accessible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The easiyness to use it it makes using yhe product easy and accessible to use at anytime during the day

Cons

The support sometimes is hard to get in contact with and the phone calls are usually very long which isnt good

Review Source: Capterra
 

Erwin from Fightwearshop.eu

December 2017

December 2017

V2 Update very excellent Job Well done!! Very Happy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The speed of working is very good, Lay Out. I like to work with the V2 and before the V1 ill hated it almost quit with website and move to another company. But the V2 is Excellent to work with. Thumbs Up and keep on the good work. Erwin

Cons

For some things you need to buy apps. But ill think that is normal these days. Before were some of these things for free.

Review Source: Capterra
 

David from Thuiszorg Webshop

December 2017

December 2017

Perfect software for my webshop

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Fast support, friendly support, easy to use and to understand, very good and fast backups, software does what It must do: converting my products

Review Source: Capterra
 

Tim from Babes en Binkies

December 2017

December 2017

Very easy to use. Quick and obvious support service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Create a professional website without any knowledge about building websites. Within a few hours you have your own personal website that fits your product. Choose the style you like and personalize it quickly.

Cons

I like everything. From the friendly start-up till the product leaves the store, Lightspeed can provide you every step to build a successful company online.

Review Source: Capterra
 

Matthew from Flatiron Wines & Spirits
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

We use Lightspeed for all aspects of our retail and (with Magento) ecommerce operations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Glitches aside, it's essential for managing all aspects of our retail/ecommerce business.

Pros

It's specifically tailored to the needs of a retail operation, and can, through a third party, be integrated with an ecommerce operation.

Cons

It can be glitchy and slow. The product browser, for example, can't load up products as fast as the user can scroll through them, leading to problems. It's also not easily customizing beyond a certain point.

Review Source: Capterra
 

Yan from VY Sports Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Lightspeed eCom - An evolved and expensive scam

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None

Pros

eCom has a good array of features and potential features. Too bad none of them work properly. The interface looks good despite not being very functional.

Cons

As a software engineer, I've had to install, customize, create and use dozens of e-commerce platforms and within those, Lightspeed is by far the worst e-commerce platform I have ever used. It is full of major bugs and lacks features that even the most basic and cheap e-commerce solutions have. Reported (major) bugs take more than 6 months to even get looked at, and that is if they ever decide to fix them. There is no community forums, support chat was disabled because there were too many requests and the only place to suggest new features is never looked at or updated.

Every month, they keep promising updates and fix that never happen, or even worse, they tell you that bugs are fixed when they are not.

Lightspeed eCom is a very expensive scam, I recommend you stay away from it.

Review Source: Capterra
 

Esaa from Gourmetmiles

September 2015

September 2015

Affordable-Quality restaurant point-of-sale.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Lightspeed Restaurant POS is affordable, customizable, and reliable. Able to take orders directly from table and send to kitchen, reducing wait time. Modern features allow waiters to tailor orders according to customer needs & changes; no matter how specific. Excellent overall value.

Review Source: Capterra