Miva
About Miva
Miva Pricing
Miva employs a revenue-based pricing model, which ensures that merchants are only paying for what powers their success. The Miva platform is best suited to growing mid-size and enterprise merchants that have complex business needs and are making (or planning to make) $1 million or more in annual online revenue. Contact Miva to receive a custom quote.
Free trial:
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Free version:
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Most Helpful Reviews for Miva
1 - 5 of 83 Reviews
Tamara
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2016
Miva Merchant Support
We have been using Miva Shopping chart for over a decade but just recently started using them as our webhost. We have been very pleased with their support team. The team is attentive and knowledgeable. They work quickly to resolve issues . This fact is very important to small internet store owners.
PROSMiva's ability to sync with QB's and ShipWorks is a valued feature. We just could not process our orders as efficiently without it.
CONSIt has been a challenge to get accustomed to each new upgrade. Each one comes with it's own learning curve and it can be time consuming for small business owners to understand. That said, the upgrade from Miva 5.5 to 9 was seamless.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2018
Miva Continues to Grow
At first it was a great platform which did what we needed but went downhill. It then went through a roller coaster of executive changes, is back on the right, and has great potential if development continues.
PROSExtremely Flexible Platform, Easy to Code in, Tons of Plugins/Developers, Great Support from most Miva Staff. Dedicated Account Managers.
CONSThere are tons of small little nuances about the software that just make things so much more difficult. Especially in regards to bulk product editing. It is getting better, but just not there yet. Some customer support staff/account manager do not seem very knowledgeable or driven.
dalia
Used free trial
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
1
Reviewed August 2015
Do not waste your money
we had been Miva users since Miva4 and recently upgraded to Miva9. It was a disaster in so many ways. I had to pay a license for each of our staff of $50 per month called a seat license. So if 3 people work on your store concurrently during the day - shipping, customer service, admin-- that is $150 per month additional. Then there is the limit on band width. The more visits, the more you pay. If you have large images as we do, the bandwidth goes up as does your monthly fee. In today's world an commerce platform should not cost this much for what you are getting. Now for the image manipulation by Miva. They have this weird algorithm of resizing images and it does not necessarily fit within the scope of the product page. So our images did not blend well with one another which threw the whole design off. The SEO fields are weak. The categories are confusing to work with. We finally gave up on miva9 and went with another platform. Almost forget, their technical support is almost non existent. Took 3 days for an answer via email and you can never get through on the phone. Since leaving miva9 I have tried 2 other eccomerce platforms and their prices and performance have been superior to miva9.
Todd
Arts and Crafts, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Very Happy Customer
Miva has been by my side over the last ten years of my e-commerce journey. The product allows me to customize and run my site in the way I want, and the support I receive when needed solves all problems that I may face in using the software.
CONSThere are some minor features I would like to see implemented that some competing products have. But overall, the software and the hosting is a good value for cost.
John
Music, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Excellent tech support
The reason I stay with Miva is the EXCELLENT tech support. It's professional, capable, and patient. I've dealt with [SENSITIVE CONTENT HIDDEN] in the past and found here truly excellent. One of the reasons I stay with Miva
PROSSoftware works and if not, customer support will help make it work
CONSFrequent dfficulty in logging in requiring a call to tech support Too expensive for a small site like mine