Shopify is a Web-based e-commerce platform that offers a mobile POS (mPOS) system. The mPOS enables users to manage their business and complete transactions in-store as well as at markets, pop-ups, and trade shows. The e-commerce platform enables retailers to sell online and reach their customers through mobile and social media channels.

Shopify’s mPOS features inventory management capabilities that can sync with e-commerce store so users can see their actual inventory for both assets. It also features store management capabilities, such as reporting and analytics, staff management, order histories, and customer management.

The e-commerce software facilitates setting up an online shop through Shopify’s website builder and blogging platform. Payment is managed through its shopping cart feature, which is backed by 70 payment gateways.

Shopify provides search engine optimization (SEO), email marketing, social media integration and a discount code as a part of its marketing module. The stock count can be tracked in real-time and products can be de-listed when inventory runs out.

Shopify's analytics module can be integrated with Google Analytics to track sales, visits, and referrals.



1,747 Reviews of Shopify

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 1,747 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

5 of 5

December 2018

Makes life easier

Pros

Helps keep a good professional platform for the business.

Cons

No issues with this software at all that I could write.

December 2018

Holly from Marshmueller

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Shopify is the best ecommerce, self-hosted platform

I've been using Shopify for four plus years now, and don't plan to change platforms anytime soon. I'm able to use their POS channel when I'm selling at craft shows and use their card reader, and it reconciles my inventory online, which is huge for a handmade business owner.

Pros

It's built for ecommerce, which is the primary goal I have with my website.

Cons

There's a bit of a learning curve and there are some aspects that are not as user-friendly or modifiable.

December 2018

Leah from Tulco Labs

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

THE e-retail standard for selling products and services

I've used Shopify in multiple situations, all of which related to data analysis and sales optimization. I have relied heavily on their reports to understand performance throughout the marketing funnel. Additionally, the data captured is helpful for understanding customer lifetime value and last-touch return on advertising spend when justifying marketing budgets. Shopify is scalable and offers a number of solutions for different-sized companies.

Pros

Shopify is used as a sales platform for retailers for their products and services. I like the granularity of the data captured: orders, customers, time series can all be selected for later analysis. Extensive documentation (within a community of users, and from the platform directly) provide guidance on how to implement and use the platform. From a back-end, it's easy to navigate and access different performance reports and understand how (and where, and why) data is captured throughout the sales cycle. Additionally, Shopify lets you pass advertising/marketing information to each individual order, so you can get a better full-funnel understanding of buying habits and conversion.

Cons

Integration with third-party plugins/widgets can be clunky and difficult to implement. Automating report / data exports would be a great feature, otherwise we just use an API to dump the data into a warehouse and then query/analyze.

December 2018

Naomi from Automated Systems Design, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

5 of 5

December 2018

Can't Beat It

Pros

Allows you to manage an ecommerce store easily, even for those who aren't digitally inclined. Shopify is the only ecommerce platform I have used and I don't think I'll ever switch. It's simple user interface, design templates, and capabilities do everything you need it to accomplish and more. It integrates with paypall too!

Cons

There are individual transaction processing fees. This is something you must consider if the items you're selling aren't high ticket items, otherwise it could cut into your margin.

December 2018

Evangelia from Daphnis

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

One of the best platforms out there

We loved the inteface & overall design, however we opted for a different platform that didn’t have a %fee over sales.

Pros

It looks good & it has so many useful built in features.

Cons

Its kind of expensive, especially when it comes to retail.

December 2018

Giulio from AYA UMA

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

3 of 5

December 2018

The best platform to start your online shopping

Pros

Quite easy to learn and use, works well for your first online shop, to sell products with easy payments worldwide.

Cons

Perhaps too be so easy, it doesn't let you customize enough for your business. When your business needs complex operations and options, Shopify is not for you.

December 2018

Matthew from Thomas Consulting Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

2 of 5

December 2018

Great platform but not enough included

They have done a good job getting tons of business on there but it is just far too expensive when you calculate the use of all the apps.

Pros

It is easy to get started and it is connected to several third party options that are well-developed.

Cons

EVERYTHING cost more...if you want to upload your blog, have an affiliate program, or anything else you have to pay for the app. It is an easier version of WordPress basically but every plugin costs you something...no free options for the most part. Some may have a free element but it is hardly beneficial

December 2018

Nabeel from Salient CRGT

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Shopify is a great tool to make online sales

Overall, Shopfiy does a great job in offering a solid eCommerce platform to vendors and small businesses alike but other competitors are quickly catching up.

Pros

Shopfiy is great at making complex things simple, like processing online transactions and interfacing with various social media platforms like Facebook and Instagram. It's offers a great solution to small businesses and vendors trying to make online sales.

Cons

The fee structure and the cost associated with Shopfiy is slighty higher than its competitors and with time the competitors are catching up with the advances and benefits Shopfiy has to offer.

December 2018

eric from Internet service provider

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Build an eCommerce site in a day

Pros

all the features are extremely easy to use and are self explanatory. anyone can build a site in a day

Cons

moving products from page to page/ collection to collection was a little hard to figure out how to do it.

December 2018

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Shopify is easy and powerful

Pros

I’ve set up, modified and run many Shopify e-commerce stores in the last few years.

Without any coding or technical knowledge I am able to create beautiful, customized and highly functional e-commerce businesses.

The user interface is easy and intuite. They have tonnes of templates, some free, some
That are super affordable all the way up to super expensive ones. Once you have a great template is is so easy to modify and customize.

As for the engine driving the e-commerce part, creating and editing products, pricing and promos, billing and fulfilment, integrating with other external tools like CRM or email tools.

It’s easy, affordable and does an amazing job.

Until you are selling over 100k a month, this will do the trick.

Cons

Once you become a power user, you sometime wish the editing tools were a little more powerful and with more time saving features.

December 2018

Dr. Skyller from Hammer and Forge Chiropractic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Diversify with Shopify

Pros

Shopify has so many options to choose from to sell in the best way for your business. We were able to customize what we needed exactly.

Cons

It can be a little pricey. I think you get your money's worth, but it can add up.

December 2018

Mateusz from Squiz Poland Sp. z o.o.

Company Size: 501-1,000 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

December 2018

Decent Ecommerce platform

Pros

Awesome, beautiful templates available.
Easy to configure - you don't need to be a developer to do this.
Good pricing.
User-friendly UI.

Cons

I don't think you can create your own theme like with WordPress for example.
And their website builder should be upgraded - much more customisation options added

December 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Shopify - The Software for E-Commerce

Afterall, for a fair price - you can create an amazing website so I'm great with it

Pros

Shopify is one of the best software to create an E-commerce website. Very easy to use and to make a profesional work.

Cons

The menu is not very intuitive. For example, when you want to make new collection - you first have to pass on the back-end and create the collection and then add it to your website. I hope, it could be easier

December 2018

Adam H. from Powtoon

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Best place for your ecommerce store

For e-commerce, I wouldn't recommend anything else.

Pros

There really isn't any other option for creating your e-commerce store that's better than shopify. Tons of templates, add-ons and features to make selling products online feel like you can compete with the biggest brands.

Cons

Overall my experience was positive, but a con would be that it takes a lot of work and effort to get your store at the optimal level you'd like it to be. Lots of customizing, tweaking, finding the right add-ons and apps can be daunting, but they exist and you just need to find the right ones.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Easy, reliable and secure!

Pros

This program makes it easy to create an ascetically pleasing website to sell your products. The site is very secure as well. I especially like the feature that makes it easy to compare shipping options for the customer.

Cons

Shipping is based on weight, so it can be difficult to make adjustments.

December 2018

Natalie from Mother Bear's Gift Corner

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Your Store and Shopify

My overall experience with Shopify was decent of course I was disappointed in the overall performance of my sells but wasn't necessarily shopifys faults shopifys Proplem but more of a newtworkign issue

Pros

The ease of use,How easy it was to get started and setup. The Automation payment plans options were awesome!!!

Cons

I didn't like the price and what features you were given at the time I opened my store. Now they have made soem chnages and added more features and its worth the price u pay.

December 2018

Damien from Construction

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Review for Shopify

Pros

it help you build you brand and website with easy to add your own product

Cons

it dont give you enough time to make profits on the free trial

December 2018

Shun from University of Utah

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

December 2018

great eCommerce platform

Pros

It is very easy to use and also very helpful.

Cons

I don't really have anything bad to say about them.

December 2018

Brittany from Safe Home Pro, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Big fan of everything Shopify does

Great for small businesses.

Pros

They really are a powerhouse. I have always been a fan of Shopify compared to their competitors.
All of their software is smooth and user-friendly. So of course their POS is too. Very easy to setup, great for beginners, small shops, bloggers. Can be completely automated and is easy to setup. I like that they make it easy to integrate with so many different programs and locations. I used Square before Shopify POS and I would say they're comparable in the way they function and look, however, Shopify's offers a lot more integrations and setups. I have always felt secure using this system as well.

Cons

I really don't have any complaints for this software. It does exactly what I need it to do.

December 2018

Kevin from Agile Internet Marketing

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Great For Entry to Ecommerce

Good solution for someone new and not savvy to sell products online. However, for higher level needs, there are better more customizable and cheaper solutions.

Pros

Ease of use. Lots of plug in are available to add to basic set up.

Cons

Plug ins can be costly. Not customizable.