Shopify Software


 

Shopify is a Web-based e-commerce platform that offers a mobile POS (mPOS) system. The mPOS enables users to manage their business and complete transactions in-store as well as at markets, pop-ups, and trade shows. The e-commerce platform enables retailers to sell online and reach their customers through mobile and social media channels.

Shopify’s mPOS features inventory management capabilities that can sync with e-commerce store so users can see their actual inventory for both assets. It also features store management capabilities, such as reporting and analytics, staff management, order histories, and customer management.

The e-commerce software facilitates setting up an online shop through Shopify’s website builder and blogging platform. Payment is managed through its shopping cart feature, which is backed by 70 payment gateways.

Shopify provides search engine optimization (SEO), email marketing, social media integration and a discount code as a part of its marketing module. The stock count can be tracked in real-time and products can be de-listed when inventory runs out.

Shopify's analytics module can be integrated with Google Analytics to track sales, visits, and referrals.

 

Shopify - Dashboard
 
  • Shopify - Dashboard
    Dashboard
  • Shopify - Links menu
    Links menu
  • Shopify - Order tracking
    Order tracking
  • Shopify - Product page
    Product page
  • Shopify - Service desk
    Service desk
  • Shopify - Theme settings
    Theme settings
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

536 Reviews of Shopify

 

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Software Advice Reviews (44)
More Reviews (492)

Showing 1-20 of 44

Eric from Parke and Ronen
Specialty: Apparel and fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great Ecommerce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Shopify has so many options for you to create the best website possible. Most things you can think of, there is already an app available to help you fulfill all of your ideas for creating the best possible online store.

Cons

Shopify doesn't really directly integrate with most POS systems, but this is really more the fault of the POS rather than Shopify. It's pricey, but it's worth the money.

Review Source
 
 

Damien from CE Farm Supply
Specialty: Farm / ranch supplies
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Phenomenal device

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It has made my job easier when it comes to processing the payments.

Pros

It is really convenient to use and travel with. It has made my task a little more at ease and can trust that my employees are capable of doing it.

Cons

That it isn’t always connecting. I would like something that is connecting continuously throughout my transactions.

Review Source
 
 

Jimmy from McLabs
Specialty: Manufacturing and wholesale
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Great software for businesses

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Shopify is easy to use and very easy to learn how to use as well. We use Shopify daily at work and would not change a thing.
All of the new employees adapt to Shopify really easy and quick.
Also their customer service is great.

Cons

The only thing I have to say for the cons is that the Bulk editing items could be made easier. It is nice to have it but sometimes it could be troublesome.

Review Source
 
 

Sarah from Jokes4Miles
Specialty: Apparel and fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great ecommerce platform for beginners

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It was really easy to set up. We purchased a template, which our team customized to suit our needs, and then we are able to easily make changes as needed without issues. Customer support is usually very helpful and responsive to messages, and the support community is great for getting questions answered. Overall we are very happy.

Cons

There was an issue with setting up our Facebook shop. Customer support seemed a little dismissive whenever I first brought up the issue that the shop was not published, as they said it takes up to a week for approval. That's too long to wait, in my opinion, for a shop to be live, especially when we're already paying for it. It turns out that there was a bug preventing our shop from being published, which was easily fixed, but it would've been nice if they had looked into it right away instead of dismissing the problem.

Review Source
 
 

Melissa from Heritage Payment Solutions
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Good Overall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good product overall with solid e commerce features and customer service. Do your due diligence on your business type and ask several people if they support your SIC code so that you avoid being dropped as a merchant.

Pros

Good costumer service

Different options for monthly subscription helps keep costs low

Integration with Authorize.net

Cons

Higher pricing for working with your own processor vs. shopify payments

Strict rules for processing businesses i.e. they do will not allow shopify payments to work with vape shops, which will lead to services being dropped if you do not switch to a higher priced outside processor.

Review Source
 
 

Maya from Hospitality
Specialty: Ecommerce
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Great Functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The options for frontend designs are endless and it gives you the ability to create a clean look for your brand. On the backend, it's intuitive and easy to use. You can easily make changes to your website and know exactly how it will look beforehand.

Cons

It would be nice if there were more easy of access in viewing and editing products in bulk. It can sometimes be tedious when a lot of products are listed and you have to scroll through each page to get to a certain one.

Review Source
 
 

Daniel from IT as a service
Specialty: Ecommerce
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Opened my eyes to the ecommerce world

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Made it quick and easy to get my online store up and running. The helped kit answered many of the questions I had without having to wait for a human support agent.

Cons

Transition to fully operation published store from just importing products is difficult. Customer support helped with the transition though.

Review Source
 
 

Elizabeth from Rebel Popcorn
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Works, but not perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I wish they would go back to the previous version. The update that was made several months back decreased the ease of use. Overall it is still the best for integrating our website and POS.

Pros

It is very simple to use Shopify to integrate our website and products in our various locations. I really like how simple it is to add a new product or remove a product. Also, I like how simple it is to change product descriptions and add pictures. Discounts are also easy to add at checkout. Also, I do find it simple to see sales based on location with Shopify. This is a feature that I use on a regular basis.

Cons

Ever since it was updated, it is much harder to use and more confusing for my staff to pull register reports. I also have found that the plug-ins are not as straight forward as they should be. We use AppCard and shippo plug-ins, but I am not thrilled with either. I wish it was easier to use the full functionality of Shopify on the app, instead of needing to login on the web.

Review Source
 
 

Mindy from Vintage MC
Specialty: Furniture & home decor
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Good website support. Terrible customer service and POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Website themes are beautiful and integrating online as in store inventory is helpful. Analytics are ok.

Cons

Deceptive business practices. Incorrect information on their website fools retailers into buying more hardware then necessary. Then no refunds allowed on hardware. Terrible slow customer service with no understanding of the issues. Monthly fee too high for the poor service. I'm switching back to square.

Review Source
 
 

Nicole from The Vapour Trail Limited
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

It is good for single stores with one warehouse

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's over priced

Pros

It's easy to use. Works off an ipad. Nice colorful pictures for product. The reports are very useful.

Cons

You need a separate app to do purchase orders and maintain inventory in different warehouses. This adds an additional costs and time

Review Source
 
 

Wyatt from Dash Robotics
Specialty: Ecommerce
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Phenomenal.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy setup and intuitive to add new products to your line. Was impressed by the short time it took for our company to add ecommerce to our existing website. The back-end data also helped give us insights on customer behavior. The app for point-of-sale was also very useful.

Cons

Hard to add features outside the box. Needed to rely heavily on plugins to customize our checkout process and any add-on offers we had.

Review Source
 
 

Jonathan from Utilitytruckparts
Specialty: Auto and parts dealer
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Shopify app

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

This is a great functional product that can intregrate with products from getting shipping down to website coding.

Cons

The shopify app is not as user friendly as it used to be. Navigating it was easier when the dress o down menu was available.

Review Source
 
 

Joelle from BADALA
Specialty: Furniture & home decor
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

LOVE Shopify!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

SO easy to use, even without a developer! Great for entrepreneurs and small business owners who wear a lot of hats.I've been a Shopify customer for about 5 years and they have continued to improve more and more

Review Source
 
 

Clinton from Local Motors
Specialty: Auto and parts dealer
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

The best e-commerce platform for small, budding companies.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I would recommend Shopify to anyone who is starting up a small online retail space. Best for just starting out, will want to re-evaluate once operations expand.

Pros

Shopify is extremely easy to use and navigate. Easy data pulls to help with planning. Templates for webpages are simplistic and clean.

Cons

Can be hard to manage a large number of SKUs as the system is simple and user friendly. Uploading product images and copy can be mind numbing when dealing with a large number of different products.

 
 

Rachelle from P&D's Closet
Specialty: Ecommerce
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Great product, needs improvements

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Affordable, and easy to use. Beautiful page setups and wonderful access to customer service networks.

Cons

Need more access to product reports. Ie. Product count and product value. There is no info for this without paying crazy prices.

 
 

Berry from Crystal Joys
Specialty: Apparel & fashion
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Shopify Perks & Shortcomings

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, Shopify is the clear leader in their industry. Do they have shortcomings? Sure. But compared to their competitors, the shortcomings are few and far between. After all, no system will ever be exactly perfect to your unique business unless you decide to build your own software which comes with the glitches and lack of functionality that building your own software entails.

Pros

AMAZING CUSTOMER SERVICE. Shopify is entirely unparalleled in this regard. Their live chat option is not only convenient but staffed by PEOPLE WHO ACTUALLY KNOW WHAT THEY ARE TALKING ABOUT! They are not an outside tech support and it is clear how well each of them is versed in the system and its capabilities.

Another amazing feature about Shopify is the plethora of apps that are available in order to customize your system (many of which are free!). This means that if Shopify is lacking in any way in terms of your particular business needs, there is definitely an app for it.

Cons

1. They dont allow for multiple warehouses/locations in their inventory system!
2. They dont allow for cost of goods (COGs) vs. Retail pricing in their system which means it is completely useless for any inventory management or accounting needs
3. Their inventory system doesn't have an "inventory taking" system built in which means it has to be done manually (NOT an option for anyone who has ever had to actually manage an inventory. which i assume is ALL of us)

Overall, their shortcomings are ENTIRELY within the inventory department which is such an essential aspect of running a business and book keeping.

 
 

doug from united by blue
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Shopify Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Overall, easy to use. Provides good insights as to how our website is performing and they continually are adding features

Cons

Wish we could use the POS system as well, but need additional features, such as tipping, to be able to use in our cafes

 
 

Tonima from Ebay
Specialty: e-Commerce
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Ux should be improved

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use and interface is simple. Easy onboarding and clear steps in the beginning. Product creation is easy.

Cons

Not a very scalable and flexible solution. would be great to have order management in detail for merchants.

 
 

Joe from Pelotonia
Specialty: Apparel & fashion
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Great for young businesses getting started

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product and value for smaller shops. Base level reporting could be enhanced as well as inventory management. You need to rely on the Shopify app store to do some seemingly simple tasks, which can make the experience cumbersome at times. I do highly recommend for newer shops but can become a bit of an administrative headache when dealing with multiple POS locations.

 
 

Lorenzo from FWPR
Specialty: e-Commerce
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Great easy user interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used shopify when buying products from some websites, it is very accessible and very easy to use.

 
 
 
Showing 1-20 of 492

Winston from Forward Distributors
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Very satisfied with the product and the customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to get my web-site up quickly and inexpensively.

Pros

The package is fairly robust and once you learn it, it is easy to make changes to my web-site and add, change or delete products. There are many extra apps that can be purchased to extend the functionality of the Shopify software.

Cons

Shopify relies heavily on outside software companies for apps that work with the Shopify software. I feel that some of the apps should have been included in the Shopify software itself instead of haveing to purchase apps from outside sources.

Review Source: Capterra
 

Mahmud from Supplier
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Great service for E-commerce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Shopify is the biggest software in market. I provides excellent features and tools to grow your e-commerce company. We are being used it in our department. And am one of the administrator of Shopify in our company. I loved it, it's completely useful and trustworthy.

Cons

There is no any big problems, excepts sometimes scrolling and file uploading tools. They have great customer service, so whenever you will stuck they will help you immediately.

Review Source: GetApp
 


December 2017

December 2017

I use this software for my small side business (design).

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the ease of use of this software. It was extremely easy to learn the ins and outs of the program.

Cons

This is an extremely small side business. Sometimes I believe that for the small number of orders I have, the price I pay each month doesn't make sense to keep paying.

Review Source: Capterra
 


December 2017

December 2017

Shopify is by far the best shopping cart I've every used, and the POS is no exception.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's constantly saving us money. With Shopify POS we don't have to spend anything extra for the POS support that connects into our existing shopping cart.

Pros

VALUE. Shopify allowed us to have a free developer account to test and work through our hesitations before paying a penny for the cart. The POS system comes with the cart for free, it works flawlessly on any apple device, I haven't tried the android offering, but I'm sure it's great as well. The account comes with multiple logins for managing employees with specified permissions for keeping eyes and fingers out of places they shouldn't be. And to top it all off it has a fantastic API connection that allows us to connect it to our Fishbowl Inventory Management system, which brings in the orders from both cart and POS and sorts the inventory out, handles the shipping with shipstation, posts back tracking and fulfills the orders in shopify and all the while capturing all the financial data in QB. I could seriously fire multiple employees for all the time and work this automation is doing for me.

Cons

If I had to complain it would be that there are some things you can't customize that you might be able to with one of the self hosted carts such as magento, woocommerce, or even magento 2.

Review Source: Capterra
 

Anna from SYNEK

December 2017

December 2017

We use Shopify POS quick sales the most.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love being able to create a quick sale when we are at events. It is convenient for purchases that are not available on our website.

Cons

We cannot change the tax settings. The tax doesn't adjust to the state it is shipped. I really have no other complaints it is super convenient.

Review Source: Capterra
 

Kelly from ZigZev
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Not for the most basic entrepreneur

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was a very nice software for the most part. I was just looking for something easily customizable in every way.

Pros

I like that it works very seamlessly with the available third party apps and software. There are many third party companies that have apps with Shopify. Makes Ecommerce pretty easy.

Cons

Designing and editing your own site with custom layouts is difficult if you don't know how to code. They offer templates but the templates can only be changed by modifying the code. I've used other ecommerce platforms who feature "drag and drop" site building which is VERY nice for someone who wants to personalize their site without having to pay a developer every time you need a change made to your layout.

Review Source: Capterra
 

Melissa from Bookkeeping - Independent Contractor

November 2017

November 2017

Extra Fast & Secure

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Studies have shown that the longer it takes for your site/shopping cart to load, the more likely the customer is going to leave your site and shop somewhere else. Shopify speeds through the checkout process while maintaining all the PCI compliance needed. It's also chock full of apps to boost it's performance!

Cons

The entire site requires an adjustment period to learn how to navigate around it. Reports and tasks aren't where you would expect to see them and the terminology they use can be a bit misleading.

Review Source: Capterra
 

Gina from Beau Undies

November 2017

November 2017

Basic / Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This platform is great for new users to ecommerce and provides templates that are easy to implement.

Cons

Didn't provide customization to the extent that I needed for my business idea. I hate to user a different platform.

Review Source: Capterra
 

Abby from So Sweet Ink
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Great for my small business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I owe Shopify my whole business! They helped my small business grow!

Pros

I love Shopify! With my small business it has been making it easy for me to track my inventory and keep close contact with my customers. The functions and applications makes it so easy- what is even easier is the mobile app. Super convenient and I can take my business anywhere! I rarely need to ask for their support, but when I had a question for something I thought wasn't possible their customer service is on point! Always willing to go the extra mile to further leave a great impression. Superb job Shopify!

Review Source: Capterra
 


November 2017

November 2017

Great ecommerce product for a small online site

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The absolute best thing about Shopify is the ability to customize to your specific needs no matter how big or small your ecommerce site it. This can be aesthetically or technical. It is incredibly helpful to have so many features available to use, and the only guides and tutorials (and user forums) make it easy enough for even a small shop to get up and running quickly. I would recommend Shopify to any one looking for a website to sell anything online.

Cons

At times customer support can be lacking, but the lack of customer support is made up for with the user forums and online guides and help.

Review Source: Capterra
 

Stacy from The Rag Company

November 2017

November 2017

Really Surprised

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the simplicity of the dashboard. Very intuitive and comparable to BigCommerce. I am amazed at the ability to quickly pull inventory into the site from suppliers!

Review Source: Capterra
 


November 2017

November 2017

Great for the novice, tough if you actually want to code

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I am a complete novice in web design, so I love it. The proliferation of plugins to support every new feature I want is great. Plus it's a great value

Cons

When we brought on someone in CS, they hated Shopify for a while. It's a bit of a learning curve to figure out how to code effectively within such a unique environment

Review Source: Capterra
 

Valerio from Wallace Solution
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

One of the best platforms to create an online store

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has a fast learning curve. You can have an online store running in a few hours with a professional design. You do not need hosting as it is included. Good customer service constant integration of new features and improvements.

Pros

Some Saas solutions that offer services similar to those of Shopify are also easy to use, but many of them are quite bad in terms of functionalities, design possibilities and available templates. In Shopify we have a marketplace with a variety of templates, both free and paid, all with a very careful design and highly customizable. All this you will be able to do without writing a line of code, so you should not worry about this issue.

If your project is not too complex you will be able to have your online store set up and running in a few hours, something that is much more complex in other platforms.

Cons

In case you need to have your store in several languages, the options offered by shopify are complex and some of them are not very operative. It would be nice if they worked on some functionality to make this much easier.

Review Source: Capterra
 

Viktor from Marketing agency
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Shopify is hands-down the best ready-to-go eCommerce platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's really easy to integrate different applications and tune-up your store. Thing is, some of the applications are very cheap and very easy to implement because they're made for the platform- That's the real beauty of Shopify for me.
Custom platforms are the best way to go when only you're ready for the investment they require, and I, having over 6 years of experience with website management, would definitely not recommend that venture especially if you're a starter. You cut very key costs and just pay subscription- a whole building of Shopify company-hired developers work to make the platform better.
Shopify is just easy, and it is very scalable which makes it a great choice for a store that sells a lot of different products. If you're selling 1-5 products, I would recommend a funnel.

Cons

More features to the below-enterprise plan are needed. Checkout code and Cart code easy accesses and customization.
Shopify Platform-Integrated Emails Panel is an essential change, must be added. It should also be able to synchronize with email marketing software such as Klaviyo, Conversio and others such as Mailchimp. -Email marketing is on a HUGE rise according to Salesforce 2017 report -Follow the trend ;)
The only feature between the second and third plans is abandoned carts and it's nowhere as good as what email marketing apps provide, and, having in mind the bigger investment- I bet most of the stores on this plan don't use the Shopify-integrated one.

Review Source: GetApp
 

Karim from Institute

November 2017

November 2017

Earn extra income

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I think Shopify is the best option to run your own online store. In today’s world when almost everything is done over the internet, having your store virtually is also on the rise. The best thing about Shopify, in my opinion, is the option to use this software as a Point of Sale (POS) and let the customers know from where to buy the products online. Whether being on Facebook, Tumblr or Pinterest. Shopify is completely secure for processing cards. The customer support is brilliant and the website is extremely user friendly.

Cons

The only problem of using Shopify is the cost involved. In my opinion, the pricing is a bit high but if someone works hard on this platform, these costs will surely recover in no time. Also, there is a problem of closing your account/store. When we shut down our store, the only information we can get about our product will be in the form of a report, hence losing everything else. Along with this, even though the website is extremely user friendly, the initial set up takes a lot of time and dedication.

Review Source: GetApp
 

Belinda from BE Bliss Yoga & Wellness

November 2017

November 2017

Shopify has always exceeded my expectations - it makes running a business on your own a pleasure.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased exposure for my online business selling sustainable yogawear and yoga tools. Expansion of my inventory and greater opportunities to develop my business.

Pros

It's easy to use, even for the biggest technophobe, and the customer service is super helpful when things don't seem straightforward. The SEO optimization for any Shopify store is the best I've seen for any e-commerce platform and your store is easy to find for customers. The store themes are also beautiful and professional, which creates the best first impression for my products. It has secure payments, easy checkout, and everything is customizable. It's like everything is taken care of for you, so you can focus on enjoying your business!

Cons

The only thing I don't like about Shopify is calling for support outside of regular business hours - the waits are long, and the tech gurus don't seem to be as familiar with the software, or as able to get to the heart of your question, as those you get during the day

Review Source: Capterra
 

Leslie from Main Street Oriental Rugs

November 2017

November 2017

Outstanding customer support; easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Shopify makes setting up an online store as easy as it can possibly get, while still allowing for more advanced users to customize as much as they want. Also, they offer some of the best customer care I've ever experienced at no additional charge - highly recommend!

Cons

The only con I've identified with Shopify is the delivery system for discount codes, however, I believe a fix for this has recently rolled out, but haven't had a chance to work with it yet.

Review Source: Capterra
 

Keith from Apparel
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Very good POS service for small clothing buisness

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helps with sales and POS

Pros

This software integrates very well with ship station, and allows us a snapshot of sales of many different sales tools. The ability to add a great deal of Aps allows for a unique experience for our sales team, and our customers. It's also fairly easy to use

Cons

If there is an issue, it can be a long time for customer service to get back to you. The system at times goes through updates, which can really mess up how the entire site works.

Review Source: Capterra
 


November 2017

November 2017

I use Shopify weekly at a local retail shop.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The biggest benefit to Shopify is that it makes it easy to open a small business. There's no huge implementation or set up required. It's very user-friendly and intuitive. :)

Pros

It's easy to use - all we needed was an iPad, the app, and our Shopify hardware for swiping the credit cards. It tracks all the sales in one spot, which makes things easy when it comes to returns, month-end reports, etc.

Cons

The credit card swiper usually takes two times of inserting the card to process the payment. Then once the transaction runs, it doesn't ask for options of how the customer would like the receipt, it simply prints. I'm guessing this is a setting we could change, but it's something I noticed.

Review Source: Capterra
 

lauren from Internet

November 2017

November 2017

Shopify Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ease of use, reporting, cross functional features

Pros

I like that i can do so many things from one platform -- it combines POS data with online sales data to make reporting easier

Cons

I dislike the limits on reporting -- you can't segment customers by gender which would have been super useful for our brand

Review Source: Capterra