Subbly

RATING:

4.87

(163)

About Subbly

Subbly is a web-based subscription eCommerce platform designed to help businesses build websites, enhance marketing automation, create coupon and discount codes and manage customers. Key features include order management, email marketing, shopping cart, templates, content management, recurring billing, product catalog, cancellation management, self service portal and subscription plan management. Teams using Subbly can streamline failed payment recovery, manage e-commerce purchases, charge customers directly from the admin, process payments using various payment gateways such as Stripe, Paypal and Braintree and automatically calculate taxes. With professionally designed templates, managers can design new websites using the drag-and-drop interface. Additionally, th...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Subbly Pricing

Plus a 1% transaction fee

Starting price: 

$19.00 per month

Free trial: 

Available

Free version: 

Not Available

Subbly home page
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Subbly Reviews

Overall Rating

4.87

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Showing 1 - 5 of 159 reviews

User Profile

Janet

Verified reviewer

Company size: 1 employee

Industry: Retail

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2018

Outrageously exceptional customer service

Excellent.

Pros

After extensive research, I chose Subbly for my new subscription box service. The entire process with Subbly is simple. But what stands out above and beyond is the fast, efficient, and friendly customer service. Also funny. These people are human and are a pleasure to interact with. They are quick to respond to any requests, including requests for changes that are not standard on the site. As well, the shopping cart is the cleanest and most efficent I've ever seen. Subbly also keeps a forum right on site for entrepreneurs to request new features, and follows through with the features where they are a good fit. Honestly, I can't say enough about how happy I am with Subbly.

Cons

No cons. Honestly. Anything that could improve technically, Subbly leaps on it.

Charmaine

Company size: 1 employee

Industry: Retail

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

July 2021

The best way to start a subscription business.

The best customer service you will ever find. They go above and beyond. Seriously, I have been putting them to work (unintentionally but I needed a lot of help/had a lot of questions) and they have graciously completed every task and answered every question.

Pros

It really is built subscription first. Where you would need a lot of plug ins and connecters to get started on other platforms like Shopify or WooCommerce, it's all built right in. So it really ends up saving you money because you don't have to pay for a lot of apps.

Cons

>The emails that are triggered need to be able to come from a white labeled domain. >There is no direct integration with ANY CRM software. You would think at least salesforce or HubSpot, but nope. This isn't as big of a deal while I am still in beta but this is very important to me for scaling purposes. >There is currently no public API so I can't even get a developer to program an integration for me. But I have been informed a public one will be coming Fall-ish 2021.

Reasons for switching to Subbly

WooCommerce isn't quarterly subscription friendly even with the subscriptions add on. It was also clunky and lacked the ease of use on both the customer and back end sides.

Response from Subbly

Dear Charmaine, thank you very much for your review! Our focus is always on our customers and on providing the highest possible level of service to them. We're sorry to hear that some features are not working as you expected them to, however, your detailed feedback will help us look into these issues and fix them. We take such feedback very seriously and have created a page, where you can request improvements to the existing features or even tell us about some new features you'd like to see, you can always share your ideas with us here https://subbly.canny.io/feature-requests.

Replied August 2021

Kelly

Company size: 1 employee

Industry: Retail

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

2

FUNCTIONALITY

3

June 2020

Expensive for what you get

I like that you can embed the sub checkout into your current site. I was looking to use subbly as my actual site and it didn't' quite work out for me and ultimately decided to go with Cratejoy. However, I think this would be a good option if you are just using the subscription checkout on your own site.

Pros

I like the templates and customizations that are available. I am not a web designer so it's nice to have options to customize my page to my own style/branding.

Cons

Quite expensive for what you get especially compared to competitors such as cratejoy. I ultimately decided to move to cratejoy for better value.

Response from Subbly

Hey Kelly, thanks so much for the review! We're always improving our product (and quickly) to give the maximum value, and a lot has changed since you used our service, including our website builder. We'd love to give you another free trial in the future to check it out! Just hit us up! Thanks again for the review and keeping rocking on

Replied September 2020

Amanda

Company size: 1 employee

Industry: Food & Beverages

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

November 2022

Subbly Review

When we set up our subscription business, we looked at Subbly and Cratejoy. We ultimately went with Subbly to set up our website because it was cheaper to set and the fees per transaction were significantly less than Cratejoy. But also we liked the look of the Subbly backend and the helpdesk and support is outstanding. We do sell on Cratejoy marketplace but I don't like it - they fleece both the customer and the supplier with their charges and the support is poor. And don't get me started on their financial side.We made a great choice choosing Subbly. It has eased our transition into the subscription market and has allowed is to easily control our business. I am very happy and would recommend to all subscription box provoders.

Pros

Whenever I have encountered an issue with Subbly - usually of my own making - the support team at Subbly has always helped me out, usually straightaway. They have talked me through changes, done some for me and made me videos to follow. They are always here for me and always check back to make sure i'm happy.I like the ease with which I was able to set up the website without needing any computer training and the ability to have both subscription products and one-off products. There is a lot more functionality with Subbly that I have not delved into yet but so far I am very pleased and my business is ticking along nicely.

Cons

Overall, I am very impressed with the software. I would like to see more options for financial reports. Right now for sales tax there is a CSV file to download but it could be more robust. There are some issues with downloading to pirate ship items that aren't due to go out in that period which can be frustrating if i forget to "ignore" them.I would like to understand the "media" section better to be able to render photos that load quickly but that is probably more to do with me than the software.

Reasons for choosing Subbly

see above

Heather

Company size: 1 employee

Industry: Apparel & Fashion

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2021

Best Subscription Platform I've found!

I thought the platform was awesome, the live chat/assistance was stellar, and the customer experience was excellent. I think you all are doing a fantastic job! I could tell that this platform was made for subscription boxes - whereas most sites are websites that are adding a part for sub-boxes, and it made a huge difference! Set up was easy for my pages, my products, my pricing options, and the customer journey. Everyone commented on how beautiful and easy to use my Subbly site was! I'm going to be telling all my colleagues and business-buddies about Subbly.

Pros

Subbly is very easy to use, and the help sections and chat are great! I like most that the software is built to be for sub-boxes specifically, it's not a platform that is just adding a part for subscriptions. Big difference!

Cons

I didn't like how I had to make a different product listing for each size t-shirt. It would be optimal if there was a drop down on the product page to allow for that selection. I think it was a bit confusing to people, seeing the same photo 5 times, only difference being the size. It was hard to indicate that the size was the part that was different in the titles.

Reasons for choosing Subbly

Price competitiveness, and how quickly I was responded to in the chat, as a possible customer! Other companies had an 'email us your question' format, but I was able to just chat in to Subbly and get my questions answered even before I signed up. That made the decision 100x easier. I also like how i could make the charges be on the same day to my subscribers, and I didn't have to use an additional app to get that done as with other sites. I watched a bunch of YouTube comparison videos, and decided that the back end of Subbly was easier to use, and the analytics easier to interpret and use than other platforms.

Response from Subbly

Dear Heather, thank you for the kind words about our team! Your review means a lot to us and lets us know we're on the right track!

Replied August 2021

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