About TradeGecko

TradeGecko is a powerful cloud-based inventory and order management software for modern online businesses. Combining manufacturing, sales channels, locations, and currencies so that every product, order, and customer can be managed in one place.

Along with eCommerce stores on Shopify, WooCommerce, Magento, and Amazon, TradeGecko also integrates seamlessly with Xero, QuickBooks Online and ShipStation. Create purchase orders, backorders, stock takes and adjustments, plus easily track pack sizes, batches, and expiry dates. Email quotes and send customers a link to invoices with credit card payments built right in.

TradeGecko also includes detailed reports, customer insights and forecasts to track and predict business performance. In addition, the mobile ...


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Supported Operating System(s):

Web browser (OS agnostic)

275 Reviews of TradeGecko

Average User Ratings

Overall

4.39 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(167)

167

4 stars

(82)

82

3 stars

(8)

8

2 stars

(6)

6

1 stars

(13)

13

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 275 results

July 2015

Phill

Industry: Food Production

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

July 2015

Love it

I have had a few bumps along the way with Tradegecko, but overall I love it. I was with Unleashed for 2 years when I heard about the Tradegecko integration with WooCommerce, which was exactly what I needed. I decided to do a quick trial in January to scope out the system for a potential end of financial year change over at the end of March. Within 2 hours I had decided to fully implement the system immediately. Mine is a particularly complex installation as I have a large number of WooCommerce extensions. Tradegecko has been relatively stable, but there have been a few learning experiences.

Pros

I was recently asked what I thought were the benefits of Unleashed over Tradegecko and my reply was that there, are none. The WooCommerce integration is a huge benefit for me, but even if that was taken away, I feel that Tradegecko has the edge. Unleashed does not do tax inclusive pricing well. If you are a wholesaler then this might not be much of a problem, however, if you are retailing too it does become an issue. Tradegecko seems to have solved these technical difficulties and it makes the system much easier to use.

Cons

If you have an integration with WooCommerce then I strongly recommend you have a thorough backup system on your website before you install then do any updates of the Tradegecko app or WooCommerce app. I have had a couple of issues with updates and have now learnt to wait a couple of days before updating - for one issue I think I was the first person to update and experience the particular issue and therefore the technical team hadn't had a chance to fully investigate the bug. I have had a couple of issues with the helpdesk, but it was just one of their agents, and with any growing business there will be some technical staff who are more and less experienced than others. Also, their engineers don't work the weekends and I think this is something that could be improved, for a worldwide system and online so needs someone on hand 24/7. On the positive side of this however, they have been very responsive to some of my constructive criticisms and seem genuinely interested in improving their systems.

Response from TradeGecko

Replied July 2015

Hi Phill, Thanks for the honest feedback, and we are glad that TradeGecko has been able to help you meet your needs. We are always looking to improve our system and service, so we will be sure to pass your feedback on. Have a great day! Regards, Alicia TradeGecko

November 2019

KATIE from D&T DISTRIBUTION

Company Size: 2-10 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

5 STAR

I've enjoyed using TG for several years now.

Pros

Ease of use. I also appreciate the quick customer service correspondence.

Cons

I have no complaints. I find this program very easy to use and it is intuitive.

Response from TradeGecko

Replied February 2020

Its great when we hear that our long term customers continue to rate our platform so highly, and our customer service team appreciate the shout out. Thanks for the review, Team TradeGecko

December 2019

Rene from Digital Marketing

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

My experiencie with tradegecko

Actually we manage at least 30 points throughtout the country, i really needed a software to help me with the management and online sales to. Tradegecko make me easy the work in all my stores and now i have full control of the products. The integration only take me a couple days

Pros

Multiple integrations, onmichannel sales, esasy to configure, a lot documentation, support and team sales

Cons

I can't configure my dashboard, report styles

Reasons for Choosing TradeGecko

Integration timing

Response from TradeGecko

Replied February 2020

Dear Rene, We are really pleased to hear that TradeGecko has quickly helped you gain better control of your inventory and orders, and look forward to supporting you through your next stage of growth. Team TradeGecko

November 2019

Joel from NG NUTRA

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Great Software

I really like the software and Customer support is always very helpful in every aspect.

Pros

Reporting is good. It is also easy to use. Integrates with other software easily.

Cons

There is not a payment integration that syncs with wholesale orders or on site sales.

Response from TradeGecko

Replied February 2020

Thanks for the review Joel, we are pleased you find our platform easy to use, do check our our knowledge center on TradeGecko Payments.

July 2016

Rafael

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

July 2016

A bad software package

I appreciate TradeGeckos effort to have a competitive software package, but their offering is still far away from that. Their programming skills seem questionable since the company I work for had to hire and pay for our own programmer that would fix their problems So we can have a reliable service Seems that their marketing strategy is to make it very compatible (see the list of add-ons above); hence, marketableas compatible. I appreciate that too; however, Tradegecko seems to be implementing what they know I question what that is, including but not limited to accounting procedures, programming, warehouse operations or work experience. These are some of the problems I have had so far because I have to use this software: Returns can only be attached to an invoice, so if the customer does not provide the original invoice number, we cant do anything in TradeGecko adjust in QB and then we have to adjust the quantities in TradeGecko. NOTE that our customers are retailers so if their clients return an item they are also clueless. Still ongoing problem. We run a sales history report to show invoices paid within a time period, the report returns invoices created on said time period that are paid. New problem, but the report used to work. We want a sales report showing all sales reps in one report, we can only run reports showing one sales rep at a time or all sales without sales rep information. Ongoing problem. Connectivity is very slow, we are in the U.S. running Windows 10 desktops and dont know where their servers are. Still ongoing problem We have to refresh the screen every time we enter information, otherwise the new data may not update on its own. It can take anywhere from 10-30 seconds before I stop seeing the logging into your account hello[user]. Still ongoing problem Inventory turnover is very important, but they dont offer a default report showing stock valuation per date. Its either todays information or we have to add a code string at the end of another report to see the value at a specific date. Ongoing problem I'm not disputing the positive reviews, just would like to know if any of the readers have the same problems I have AND how you solved them, if ever.

Pros

Keeps track of complex items and variants Integrates with QB Manages a lot of useful information

Cons

Constructively, spend more time making of it a decent product, then spend the time making it more compatible Slow system response Lack important reports Requires that the client hires and pays on their own pocket a programmer to solve some problems Little consideration to real work scenarios (like merchandise returns) Very INFLEXIBLE They have good data, but don't know how to manage data

Response from TradeGecko

Replied July 2016

Hi Rafael, Thanks for the feedback and I know some of the team are working on this with you but let me just give some more detail here, 1. Returns - we do currently only support returns against an invoice as we want to make sure we associate any movement of goods against a sales order, we're evaluating if there's another method we should support with this. 2. Sales history report - we've made some big changes and improvements to the intelligence section of TradeGecko and we're making some more improvements to give more flexibility around invoice dates / payment due dates etc., 3. Sales rep report - yep, we don't offer a great solution for this right now, it's on the todo list. 4. Connectivity - our servers are based in the USA (hosted on AWS), so not sure about any latency or speed issues, would love to dive more into this. 5. We're currently working on inventory turnover and more general supply chain metrics and will make sure to update you asap Thanks again and my apologies that I can't solve all of your issues, but happy to give complete transparency on progress to delivering more of the functions that you're looking to run your growing business. I know Priscilla has been in touch and do get back to her or me if there's anything I can do to help, Best, Cameron CEO, TradeGecko