About Unify

Webgility Unify is a cloud-based e-commerce solution that helps businesses automate operations by connecting sales, accounting, shipping and inventory modules and centralizing financial data.

Unify allows users to automatically post, track and sync orders, expenses and fees via integrations with QuickBooks and Xero. The inventory management module allows users to track and sync orders, inventory quantities and prices across stores and marketplaces. Product mapping and listing functionalities are also included.

Unify's order tracking module helps users to track and manage multichannel orders from a single dashboard. The module lets users manage returns and share data with accounting, shipping, operations and management teams. Additionally, the solution...


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Supported Operating System(s):

Web browser (OS agnostic)

20 Reviews of Unify

Average User Ratings

Overall

3.35 / 5 stars

Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(1)

1

3 stars

(4)

4

2 stars

(4)

4

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 20 results

January 2019

Michael from Custom Earpiece

Verified Reviewer

Company Size: 2-10 employees

Industry: Consumer Electronics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Webgility keeps the moving parts moving

We have an online store hosted using Volusion. We use QB online for accounting purposes. We use Infusionsoft as our CRM. Webgility connects all the pieces and keeps the orders synchronized in QB, and allows us to use a class that keeps Infusionsoft current. The customer service is great, although there have been times where I had to wait an hour or 2 for a call back. When we connect, the problem is always solved.

Pros

Webgility posts all of our transactions to Quickbooks online every evening. Set it up and forget about it.

Cons

Occasionally the link will break, but I don't know which piece of the puzzle causes that to occur.

July 2020

Rene from American Textile & Apparel

Company Size: 11-50 employees

Industry: Apparel & Fashion

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Awesome integration tool

We have been using webgility to synchronize all of our e-commerce business. We use shopify, amazon, walmart and all of our sales and inventory is synchronized. Very good tool to keep everything in one place.

Pros

You can integrate any popular e-commerce platform with your accounting software. It also provides analytics and reporting of all the data going through your sales channels including sales orders and inventory.

Cons

We use it to sync our e-commerce business with quickbooks desktop, for this you need an extension installed and there are times where the extension glitches and you need to re-send data , etc. Maybe this could be improved for the desktop version of the extension.

August 2020

Michael from Stockton Aloe 1, Inc.

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

2.0

Functionality

3.0

August 2020

Poor customer service charged 3K annual because we didn't give a 7 day notice will not refund it.

They proved in the end to not care about what is right, but to care about one thing... the almighty dollar.

Pros

Similar to MyWorks For Woo QB integrations

Cons

less intuitive and Super Expensive compared to competition

Reasons for Choosing Unify

We thought it would be better, but now having used both, we see MyWorks is more intuitive.

March 2019

Brett from Posterprintshop.com

Company Size: 2-10 employees

Industry: Media Production

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

2.0

Functionality

2.0

March 2019

Decent Software / Horrific WooCommerce Integration

Horrible. Have been bringing this to their attention for months with no resolution. Keep promising to look into it, but they don't . They finally send reluctant email admitting that the reason the competitors plugins work properly is because the competitors (like ShipStation) are PROPERLY using the WooCommerce API and Webgility is not. When asked why they can't use the API and properly make a decent plugin, they say they'll get back us - but don't. IF YOU ARE USING WOOCOMMCERE - TRUST ME - AVOID WEBGILITY AT ALL COSTS. We have switched to ShipStation and it is working amazing, their support is amazing, and it's 10x cheaper. Lesson learned. Sorry Webgility - we tried to help you, and you ignored us.

Pros

The software has many great features, is able to ship using wide variety of carriers and presents your orders in useful ways, posts back to store channels and posts to QuickBooks.

Cons

Awful non-standard WooCommerce integration is ruining the software, and management has no desire to fix it. Instead of following industry standards and adhering to WooCommerce & plugin API's and documented best practices, they have written some crazy mess of spaghetti code years ago and try to band aid it with updates and customizations, making it so that every time WooCommerce updates (as well as their many plugins), various things stop working. We've spent hundreds hiring outside developers to customize the code to work properly with standard Woo plugins like Product Variations, Shipment Tracking, and more. Every developer has commented that the Webgility WooCommerce plugin is the biggest mess they've ever seen. Whenever we update plugins like reviews, tracking, WooCommerce, etc - Webgility will break, because they don't follow standards. We've been telling them this for years. So, just for fun this past week, we downloaded and installed default plugins from competitors like ShipStation and Atandra's T-Hub - guess what? They worked immediately with all plugins and no problems. That shows you Webgility is doing it wrong.

July 2020

Corey from Marine Depot Direct

Company Size: 2-10 employees

Industry: Sports

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Efficient tool for posting orders to Quickbooks!

Overall Webgility has really improved efficiencies in posting to Quickbooks and other selling platforms all together.

Pros

Posting orders to Quickbooks has been a game-changer for us. Previously we manually entered each order into Quickbooks (which took a long time). Webgility has helped speed up that process 10 fold!

Cons

Webgility is great, but gets buggy when there is an update to the software. Unfortunately, there is no way for them to send notifications every time there is a new software update, so we have to take a more reactive approach as opposed to proactively updating before we come across any issues.