About Webgility

Webgility Unify is a cloud-based e-commerce solution that helps businesses automate operations by connecting sales, accounting, shipping and inventory modules and centralizing financial data.

Unify allows users to automatically post, track and sync orders, expenses and fees via integrations with QuickBooks and Xero. The inventory management module allows users to track and sync orders, inventory quantities and prices across stores and marketplaces. Product mapping and listing functionalities are also included.

Unify's order tracking module helps users to track and manage multichannel orders from a single dashboard. The module lets users manage returns and share data with accounting, shipping, operations and management tea...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

33 Reviews of Webgility

Average User Ratings

Overall

3.31 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(14)

14

4 stars

(1)

1

3 stars

(5)

5

2 stars

(5)

5

1 stars

(7)

7

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 33 results

January 2019

User Profile Picture

Michael from Custom Earpiece

Verified Reviewer

Company Size: 2-10 employees

Industry: Consumer Electronics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Webgility keeps the moving parts moving

We have an online store hosted using Volusion. We use QB online for accounting purposes. We use Infusionsoft as our CRM. Webgility connects all the pieces and keeps the orders synchronized in QB, and allows us to use a class that keeps Infusionsoft current. The customer service is great, although there have been times where I had to wait an hour or 2 for a call back. When we connect, the problem is always solved.

Pros

Webgility posts all of our transactions to Quickbooks online every evening. Set it up and forget about it.

Cons

Occasionally the link will break, but I don't know which piece of the puzzle causes that to occur.

August 2021

Corey from Draperies.com

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

August 2021

From manually invoicing to full yautomated invoicing!

Pros

Once we got it connected to our online selling platforms and Quickbooks, this software freed up so much of my time. I was invoicing 300+ orders manually each day, and was able to transition that over for Webgility to take on the full workload automatically and in seconds. Allowed me to transition into a more impactful position with the company.

Cons

Anytime you call support, you'll be on the phone for at least 45 minutes (even for a small task). Also, they do not have a notification system setup for update reminders, which causes bugfs and issues if you are not using the most up-yo-date version. A simple email notifcation to users would get trid of this problem.

Response from Webgility

Replied August 2021

Hey Corey, Thanks for the review! We're glad that Webgility has freed up time so you can focus on other parts of the business. As for support, sorry for the extra time spent on the phone. You can always use chat support right on our website, or check out the help center on our website: https://help.webgility.com/s/.

March 2019

Brett from Posterprintshop.com

Company Size: 2-10 employees

Industry: Media Production

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

2.0

Functionality

2.0

March 2019

Decent Software / Horrific WooCommerce Integration

Horrible. Have been bringing this to their attention for months with no resolution. Keep promising to look into it, but they don't . They finally send reluctant email admitting that the reason the competitors plugins work properly is because the competitors (like ShipStation) are PROPERLY using the WooCommerce API and Webgility is not. When asked why they can't use the API and properly make a decent plugin, they say they'll get back us - but don't. IF YOU ARE USING WOOCOMMCERE - TRUST ME - AVOID WEBGILITY AT ALL COSTS. We have switched to ShipStation and it is working amazing, their support is amazing, and it's 10x cheaper. Lesson learned. Sorry Webgility - we tried to help you, and you ignored us.

Pros

The software has many great features, is able to ship using wide variety of carriers and presents your orders in useful ways, posts back to store channels and posts to QuickBooks.

Cons

Awful non-standard WooCommerce integration is ruining the software, and management has no desire to fix it. Instead of following industry standards and adhering to WooCommerce & plugin API's and documented best practices, they have written some crazy mess of spaghetti code years ago and try to band aid it with updates and customizations, making it so that every time WooCommerce updates (as well as their many plugins), various things stop working. We've spent hundreds hiring outside developers to customize the code to work properly with standard Woo plugins like Product Variations, Shipment Tracking, and more. Every developer has commented that the Webgility WooCommerce plugin is the biggest mess they've ever seen. Whenever we update plugins like reviews, tracking, WooCommerce, etc - Webgility will break, because they don't follow standards. We've been telling them this for years. So, just for fun this past week, we downloaded and installed default plugins from competitors like ShipStation and Atandra's T-Hub - guess what? They worked immediately with all plugins and no problems. That shows you Webgility is doing it wrong.

January 2021

Chuck from Mission Mercantile

Company Size: 2-10 employees

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Long term, very satisfied user

We've been thoroughly pleased with both the functionality and support we've received from Webgility. Our support team (namely, [SENSITIVE CONTENT HIDDEN]) is very knowledgeable and easily reachable (no long hold times). They've "had our back" during our steady, aggressive growth over the past few years. Webgility has allowed us to run lean and has been a huge savings over our previous integrated solution.

Pros

- Integrates / syncs inventory & pricing with Shopify, Amazon and Quickbooks - shipping functionality - highly configurable - browser-based - affordable

Cons

- because of it's high configurability / functionality, implementation does take a bit longer

August 2020

Michael from Stockton Aloe 1, Inc.

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

2.0

Functionality

3.0

August 2020

Poor customer service charged 3K annual because we didn't give a 7 day notice will not refund it.

They proved in the end to not care about what is right, but to care about one thing... the almighty dollar.

Pros

Similar to MyWorks For Woo QB integrations

Cons

less intuitive and Super Expensive compared to competition

Reasons for Choosing Webgility

We thought it would be better, but now having used both, we see MyWorks is more intuitive.