Ease of use and for location Any I formation for COVID outbreaks or emergencies nearby.

More people need to use it, it would help it get better.

We still trying to get all of our employees to use the app, but we like that fact we can monitor who is sick or who has been around anyone sick and prevent them from coming into the building.

I like that is simple to use and I get reports daily. I also like that I can created cases in the program to keep track of progress.

We realized that our employees were downloading the wrong Kokomo app, I feel like that picture should be different maybe have a mask of the logo. That was one of our only struggles.

Great company to work with although experiencing the growing pains of growing the company quickly

Our initial deployment was very quick and easy. Subsequent deployments have not been as straight forward and the last took much longer than it should have.

The number of issues encountered when new releases are put out is not acceptable. Regression testing should be more robust. Also, customers should be notified when enhancements and changes to the software is made. We have not been receiving any notifications and only learn of changes when our staff report issues.

The app is easy for the end-users to use. It is extremely fast

The COVID Tracker has been great. Getting the Kokomo ENS up and running did take some time as the features were not available at the time of purchase. But the Kokomo development team made the features available and everything is great. The whole team at Kokomo are continually trying to make the product better.

After massive amounts of research and finding issues with the new startups promising a working app, Covid19Tracker was simple and straightforward for what our productions needed. We were able to quickly roll it out and see it working in real-time, the exact way needed without compromising privacy or ease of use. Having 24/7 support gave us the confidence to continue production in the most extenuating of circumstances. Without it, we would have not been able to finish our production in the safest way possible. Thank you [SENSITIVE CONTENT HIDDEN] and team for everything! We'll be back soon!

NADA LOVED IT! Everything worked great.

Finding a product that is flexible enough to be integrated by multiple libraries can be a challenge. With Kokomo we were able to develop a "Master Account" and add sub-accounts for over 25 individual libraries. This allowed us to provide assistance to the member libraries as well as giving them the ability to customize the platform for their specific needs.

The software is very user-friendly for staff on a daily basis. The ability to document and track results in real-time is essential to maintaining work-place health.

Assigning permissions and notifications in our group setting was a little tricky. The team at Kokomo worked hard to understand our business model and configure the software to meet our needs.

The Covid19 Tracker system has been significant in allowing us to keep track of our employees surveys along with contact tracing within the office environment. Implementation was painless and without any issues. Kokomo support has been GREAT. Very responsive in answering questions and implementing new features based on feedback.

There were a few AWS issues when logging onto the system during the AM hours but I appreciated the updates and solution to make sure that the issue would not happen again.

Overall experience is it meets our business requirements and although, only selected users are using it, we haven't experience much of an issue so far... the technical support has been helpful.

The software is easy to use both on the web and mobile, and user friendly

the frequent update of the application for the mobile app, it's a bit challenging for users and training the security groups are bit confusing as not quiet descriptive based on the role

After downloading the app, using the product is quite simple.

Some users had difficulty downloading the app. At times, the app doesn't always recognize a user, even though the individual has used the product many times.

Made the contact tracing approach easy and

How easy is for managing the questionnaire, deploying and user engagement.

Not applicable. I haven't come across anything i dislike. No issues so far.

Great team to work with! Easy to use software! Fantastic customer support! Case management software makes risk mitigation easy!

There are no cons we have discovered as of yet.

The set up was quick and easy. Support was very helpful and remains helpful.

Because we are an elementary school, we needed parents to have access and be able to submit for multiple children. It was a little harder to arrange but support managed to make it happen

Once you get your bearings, the product is easy to use.

I'd like there to be more options when ingesting, the name should automatically add to the case. I'd like to be able to view and sort cases by name vs. location. Updating survey questions could be easier.

Understanding of how this is looking across a large geographical area

Really simple to use, the interface is straightforward and easy to navigate - good tool to see things at a high level

I think for what it offers itself up to be, it is - Doesn't provide the full detail we might need if we were looking for significant detail but that's not an issue.