All ExpiWell Reviews
1-16 of 16 Reviews
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Paula C
Research, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Expiwell: Excellent Partner for my Doctoral ESM Research
Expiwell was the right ESM partner for my doctoral research. I had customer support during every phase of study set up, piloting, data collection, participant payments, and analyses. I am forever thankful for Omar Pineda's extra mile help. There were mornings when I was overwhelmed by a flood of Facebook ad-driven onboarding that did not have USA GPS. He helped me with study compliance issues. Thank you Expiwell!
PROSExpiwell practices a "makers and takers" ethic. That is, participants and researcher are in a relationship during the data collection. This respect for participants as people inspired my doctoral ESM study. Secondly, Expiwell offered me an affordable graduate student price with all of the services I needed. Thirdly, Expiwell made incentivizing and paying participants easy. I collected national data using social media to generate a sample. Thank you Expiwell!
CONSNotification issues on smartphones took extra time, given nearly 1000 logging into my study. These were mostly settings issues about giving Expiwell app permission to notify. But there were cases where we just couldn't figure out why the app wasn't sending notifications. During my study, the app homepage was a bit confusing for participants. It said "you have completed all your experiences for today," "current," and "discover" and some participants didn't know if they were done for the day or not.
Vendor Response
Thank you so much for being a customer of ExpiWell! We appreciate being able to serve you and your doctoral research data collection. So glad that you were able to collect a large amount of data from nearly 1,000 participants! Yes, a lot of the notification settings require the onboarding of participants to ensure that they are not switching notifications to silent or having timed profiles where they switch it off. Thank you once again for your review!
Replied April 2023
Amanda
Education Management, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Expiwell Experience
It has been good so far. However, when I tried to integrate Expiwell with Fitbit the support team let me know there was not integration. Updating on new features and apps to integrate would be helpful in a regular contact with customers
PROSExperiences set up is easy. The app is user-friendly. Support teams is easy to reach much of the time.
CONSThere is no integration with other apps or wearable devices. Ther was a change in the renewal rules that affected my budget.
Reasons for switching to ExpiWell
PACO could have some complications when setting up the experiences
Vendor Response
Thank you for being a customer of ExpiWell and for providing your review and feedback. We appreciate being able to serve you and your team. Unfortunately, our prices have increased due to growing costs and inflation and we are unable to provide extremely low legacy pricing. We hope you understand. We are happy to work with your team to integrate the ExpiWell app with Fitbit.
Replied March 2023
Ruth
Research, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2023
pleasant experience
I like how easy it is to create the surveys and scheduling. This is very user friendly. It is super easy to copy surveys into a new section.
CONSSometimes I am unable to download the data that has been collected
Vendor Response
Thanks so much for your helpful review. We are glad to hear that it is easy to use for data collection. We recognize that there were some instances when there were issues with the data download but they have all been addressed now. Thanks again!
Replied July 2023
Rebekah
Public Relations and Communications, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
ExpiWell is great, especially for graduate students!
It has been great working with ExpiWell! The features and customer support make this app fantastic for experiential and intensive longitudinal data collection!
PROSExpiWell is easy to set up and administer. It is fantastic for intensive longitudinal data designs. I am very thankful for the discounted student price, enabling me to capture awesome data during my doctoral program!
CONSThere have been some technical difficulties during data collection. In one instance, the app was not sending push notifications and users could not access one of the daily surveys. We worked with the ExpiWell team and they corrected the issue as quickly as possible--I am very thankful to ExpiWell's customer support! They are timely and thoughtful if any issues arise.
Reason for choosing ExpiWell
While SEMA3 was free, there was no customer support in case issues arose. We were worried that not having any person to contact could jeopardize data collection. Ultimately, ExpiWell was cheapest with the student discounted code in comparison to like apps that had the features we needed including customer support.
Vendor Response
Hi Rebekah - we so appreciate your positive experience with ExpiWell! Our hope is to make life easier for researchers collecting this data. We are also constantly trying to improve and ensure data collection goes smoothly. Thanks for working with us, and we wish you all the best for the next phase in your career!
Replied January 2024
ShangTi
Health, Wellness and Fitness, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Review from [sensitive content hidden]
Aside from some unexpected bugs, my overall experience with ExpiWell has been good.
PROSEasy to use and quick service support are the features I like the most about ExpiWell.
CONSThe functionality of the APP is not stable (especially in the Android system), as reported by my participants. As you may know from my email, many of my participants reported that they were unable to successfully use the APP while participating in my project (i.e., the APP quit unexpectedly, they were unable to click on the options in the APP, the wrong question item appeared in the APP). Although the problems were solved after reporting them to the support system, some unexpected errors in the operation of the APP just keep occurring. This problem definitely affects my study process.
Vendor Response
Thank you for being an ExpiWell customer! We very much appreciate your review and feedback. So sorry to hear that there were some unexpected errors in the Android App. We work toward addressing all these issues and ensuring compatibility with different devices. Don't hesitate to get in touch with us directly; we will work on fixing this for your study.
Replied March 2023
Thuy Vy
Higher Education, 5,001-10,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Easy and convenient to use for academics with little programming skills
I have been using Expiwell since 2020. I am aware there are many other free options to conduct Ecological Momentary Assessments but that requires me to learn to program, which I can but it will take me time and as academic that's an expensive resource. So my choice is to go with a program that is easy to use. So I found Expiwell. Another thing I like about this software is to be able to program multiple different surveys; for example, I can program for participant to take an initial survey that triggers daily survey 1, 2, or whatever numbers of day later.
CONSDuring the lockdown, a large number of our undergraduate participants were not in the UK and many stayed in China, where expiwell might not work very well (depending on devices).I would love to have a feature for flexible start dates for different surveys in the same project. For example, if I have 2 surveys, and I want to have participants pick the dates they want to complete for each survey. Right now there is only option to choose flexible start date for the whole project.
Vendor Response
Thank you for being a long-time customer of ExpiWell! We are so glad to hear that ExpiWell has helped to serve your needs so far. Yes, the app will not work well for individuals in China as we rely on Google's Firebase push notifications, which are restricted in mainland China. We would be happy to help develop alternatives for your project if you need them. Please just let us know, and we can work with you!
Replied March 2023
Christiane
Research, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Best software for developing experience sampling studies for research!
Overall, ExpiWell is a flexible and user-friendly survey software that I wholeheartedly endorse. The program is aesthetically pleasing, simple to use, and offers a wide range of options for designing a unique survey.We also very much appreciated ExpiWell’s open feedback culture in always developing, getting better, and closing gaps in the experience sampling industry!
PROSRecently, our research team got the chance to conduct an experience sampling study using ExpiWell, and I must admit that I was very impressed with the platform. The abundance of survey options, which enabled us to tailor our study to meet our particular needs was one of ExpiWell's most notable features. Also, the platform’s interface and dashboard were a big benefit because it made the results simple to comprehend and analyze.The calendar displays are visually pleasing and extremely helpful. In addition to that, ExpiWell provides options for static surveys, timed ones, or event-based surveys. This was a huge help in adjusting our schedule accordingly.
CONSAs a minor remark, for future updates to the Expiwell app, it would be beneficial to have the ability to change variable labels directly in Expiwell.
Vendor Response
Thank you so much for your positive review of our ExpiWell platform! We live and breathe experience sampling and ecological momentary assessment and work on improving our platform daily! We will seek to improve the variable labels functionality soon.
Replied April 2023
John
Higher Education, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Unique set of features
We needed an experience sampling survey platform that would let us send multiple daily notifications to participants AND could prompt users to upload videos. Some other survey software out there lets users upload images/videos as attachments, but the process is really clunky. Expiwell is a much more seamless experience for video uploads, and works on both Android/iOS phones. We had a brief outage where videos weren't uploading, and the Expiwell customer service team was incredibly responsive in troubleshooting and resolving the problem.
CONSExpiWell isn't as full featured as something like Qualtrics that has been around forever and is used in a lot of ways. Some aspects of the participant enrollment process are a bit quirky—it's not as easy as sending someone to a URL.
Vendor Response
Thank you for being an ExpiWell customer! We appreciate your review and are glad to hear it is serving your needs. We work hard to address any issues or concerns you raise and will continue to do so. Thank you for letting us know about participant enrollment. We will be changing some of that in the coming months.
Replied March 2023
Maria
Research, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great software and easy to use
One of the best features of ExpiWell is the ability to schedule surveys to be administered on different schedules such as within two hour timeframes on select days. It is helpful to be able to visualize on the calendar what days and times a survey will be administered as well as randomize when survey notifications are sent out.
CONSIt would be helpful to have a summary of the full scheduled surveys list as an easy quick way to check that all surveys are being administered at the correct times.
Vendor Response
Thanks for being a customer of ExpiWell and for your positive review! As researchers ourselves, we are delighted to hear that is easy to use. We appreciate the feedback on a summary list of surveys. We have this information in the "Review" tab: https://support.expiwell.com/portal/en/kb/articles/project-review-for-ema-and-esm#Schedule If you need more information, please contact us and we are happy to help!
Replied March 2023
Maria
Higher Education, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2024
Review for Expiwell
The diverse features that it offers for psychology research.
CONSThe bugs that came with the program but shortly got fixed!
Vendor Response
Hi Maria - thank you for your review. We appreciate the honest comments and hope we can continue to improve the product for students!
Replied January 2024
Liz
Higher Education, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Expiwell Offers Excellent EMA Data Capture
I very much enjoyed using ExpiWell for Ecological Momentary Assessment data collection. It was user-friendly, easily customizable, and well-received by study participants. Furthermore, the customer support team was very easy to reach and highly responsive.
CONSI did not experience any challenges or downsides to using ExpiWell.
Vendor Response
Thank you for your positive review! We very much appreciate it.
Replied June 2023
Tennisha
Higher Education, 501-1,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Makes Research Easy
I have been as used of Expiwell for two years. Overall I enjoy the ability to customize surveys and engage in research through this method. The customer service is quick in response and always helpful.
PROSExpiWell provides an opportunity to engage with research participants daily without concern about email tracking or message receipt. I appreciate the ease of using ExpiWell as both a user on the research team side and the ease that participants have expressed in using the platform.
CONSThe cost of using ExpiWell as a subscription can sometimes be an inconvenience when there are barriers within my company to getting the research started.
Vendor Response
Thank you so much, Tennisha, for your positive review. We recognize that cost can be a barrier, and we frequently benchmark to ensure we are at the low end of what is out there to make it accessible while ensuring we can cover the costs. We hope to continue serving you and many other customers!
Replied January 2024
JaNiene
Research, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Great Customer Service
Overall, my experience has been positive. I have not yet administered my surveys, but the survey building phase, which is a heavy lift, has been made pleasant due to Expiwell's responsiveness.
PROSI am in the process of setting up my daily surveys, and I have already appreciated how responsive the support team is. They've responded within 24-hours and are enthusiastic about assisting with any questions I have.
CONSThat some features cannot be disabled, even if those features could potentially confuse participants.
Reason for choosing ExpiWell
Customer service, support with setting up the surveys, referred for ease of use and less glitches than some other apps
Angela
Higher Education, 10,000+ employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2023
Novice at EMA
Customer service has been phenomenal. Overall this is a good product that I would you again.
PROSI liked that Expiwell has pretty straight forward in terms of setting up surveys, activating them, and downloading data files (csv).
CONSI was bummed that I did not have access to text message surveys and that my participants needed to download an app to complete the surveys. I also did not love how there was not a simple way to link this data to other data collection tools (like REDCap).
Vendor Response
Thanks for your feedback on our platform! We appreciate you pointing out areas that can be improved, like linking data to other data collection tools. We will work toward that. One of the things to note is that in order to provide timely notifications, we focus on mobile apps as this enables researchers to schedule time windows and send in-app notifications.
Replied June 2023
Natee
Education Management, 10,000+ employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2023
Expiwell is a good option for EMA research.
Overall, Expiwell is helpful and user-friendly tools for research. It would be better if all mentioned bugs are fixed.
PROSExpiwell platform is user-friendly and there are various kinds of question types which are suitable for research.
CONSThe price is a bit high if you want to use some functions that are required in research. There are some bugs occasionally, e.g., participants did not receive the survey, the app said you have not responded to a question even though you have already done, and the pop up of choices for grid question disappear quickly when you move your smartphone.
Vendor Response
Thank you so much for your review! Please do connect with us so we can address any specific bugs faced. We really appreciate the feedback and are continually working toward improving the platform and survey experience.
Replied March 2023
Rasheedah
Research, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
A very useful app!
Expiwell was easy to learn and user-friendly. I also like the customer service team was very responsive, helpful, and willing to receive feedback
CONSThe emailing system to communicate with participants directly from the online site. I would also like to be able to upload the details of participants directly from the online site at any time during the study if possible.
Vendor Response
Thanks for being a customer of ExpiWell! We appreciate your review and feedback. One new feature we have added based on your feedback is to view participant responses on your participant log. You can request for participants to fill in specific information you would like and it will display in the log. See here: https://support.expiwell.com/portal/en/kb/articles/logs#Show_Individual_Question_Responses Thanks again for your helpful review!
Replied April 2023