About Adobe Sign

Adobe Sign is a cloud-based solution that helps businesses in healthcare, financial, government and other sectors streamline electronic signature workflows in real-time. The platform enables professionals to upload documents, add signer's email addresses and request signatures from team members, clients or customers on a unified platform.

Organizations can use the application to manage document routing operations, track approvals, send automated notifications to clients, and store signed documents in a centralized repository. It offers a host of features including communication management, custom workflows, PCI DSS compliance, notifications and more. Additionally, Adobe Sign allows professionals to create and edit PDF files, collaborate with team members and ...


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Supported Operating System(s):

Web browser (OS agnostic)

426 Reviews of Adobe Sign

Average User Ratings

Overall

4.53 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(263)

263

4 stars

(134)

134

3 stars

(22)

22

2 stars

(4)

4

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 426 results

September 2018

Maryorie from Universidad de Oriente. Venezuela

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Adobe Document Cloud tool to store, search and view files on the internet.

In my daily research work I used many PDF files, of different sizes (from very large books, to articles or extracts of few pages), which can be stored through this tool, and each time the use is required. from those files it is easy to access through the icon on the screen to search for them, without having to affect the capacity of the computer equipment. Stored files can be shared with groups of jobs and can even be sent to others for reading. It provides quiet and security in terms of stored documents, and does not allow other people on the Internet to have access to them without proper authorization.

Pros

Adobe Document Cloud is a very useful tool for storing, searching and viewing digital files on the internet, and integrates with Adobe in different versions for desktop PCs such as Acrobat DC, in addition to mobile and web applications, such as Fill & Sign, PDF, among others. The Adobe Document Cloud allows both people and organizations through digital documentation to work faster, with the lowest error rate, with the lowest costs since paper is avoided, which leads to improved productivity, or reach the goal of what was expected. The documents stored in the cloud can be shared depending on the levels of security that go from the development of the software to the operations of the tool, providing confidentiality of the files that develop the program, as well as of all the information that is stored, and even the personal or organizational data of whoever uses the program. Another important aspect to consider is the cost of the program itself and its ease of purchase, and it is available on the internet at the Adobe store, and they provide several plans according to the client's needs, which makes it possible to acquire according to the client's needs. to the characteristics of the use that will be given to the program, and to the availability of financial resources. For those people who do not know or have not used the Adobe Document Cloud tool, it also has a trial version that allows you to test the program for a certain time before buying it, in order to provide security f

Cons

As users of Adobe Document Cloud I really have nothing to object to the use of the program, possibly the failure that has occurred to me in some opportunities is that once I was disconnected for lack of update, and did not let me update, but solve it and I continued working without any problem, and I have not lost the information that I have stored.

September 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

September 2020

Good product but terrible setup experience

Good product, kind support, poor experience with simple user/account configuration issues.

Pros

Setting up documents for signature and executing the signing is straightforward. The integration with Salesforce is robust and better than the integration with Docusign.

Cons

I had a horrible experience with the setup and connection to Salesforce. This all was around setting up a trial account and then the Adobe system not being able to figure out that I purchased the licenses from a different account. It took over 5 separate support discussions to get the accounts straightened out and then connected to Salesforce with the correct users. Support individuals were very kind and tried to be helpful, but the Adobe technology should not have been this difficult to troubleshoot a simple user/account issue.

Reasons for Choosing Adobe Sign

Price and better Salesforce integration

August 2020

Joshua from QA

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

2.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

August 2020

Good features and functionality let down by constant bugs and horrific technical support

Pros

When it works, it works well. Basic templates work well, but for large documents it's more trouble than it's worth.

Cons

The less senior support team are extremely bad, we have daily occurrences of bugs transposing fields and emails going missing , as well as making back end breaking changes to mail templaters without sending out any comms No ability to export templates. Ability to create templates with tokenised markup in fields for example {signer1:prefill:txt} however we have been told it's better to use the web drag and drop designer which once the work has been done it's impossible to export the work done if a small change to text needs to be done which creates hours of work. When we log tickets we are often fobbed off with ridiculous solutions that do not work, which despite being given proof the solution was not fit for purpose being constantly told to do the same "fix"... which on some occasions is: don't use the tokenised templates option it's buggy... why even provide functionality then advise against it's use. The API is functional but overly complex, and when new versions come out they are not backwards compatible causing additional time and expense.

August 2020

George from Mmg

Verified Reviewer

Company Size: 51-200 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

August 2020

Powerful suite

Great powerful product that is portable as it’s cloud based. Delivers the typical Adobe standard of quality.

Pros

Powerful suite of products that lives up to the Adobe. Reputation, cloud based makes it usable from any internet connected computer.

Cons

As with most Adobe products the learning curve is steep and to obtain proficiency requires dedicated use.

July 2020

Charles from Smith & Wollensky

Company Size: 5,001-10,000 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

July 2020

More Expensive Option to DocuSign

Started using for some hospital documents, but ended up going back to DocuSign.

Pros

I use this application on occasion and enjoy the quality of scans from the camera on my iPhone. Documents are easy to edit.

Cons

The format isn't as user friendly as DocuSign. There aren't many options to edit/ manipulate documents.