About DocuSign

DocuSign is a cloud-based electronic signature solution for organizations of all sizes and most industries. The platform can be used to sign various types of documents including business contracts, school permission slips, agreements and approvals.

Users can upload documents, email them to signers and specify the order in which individuals should sign. Tags can be added to indicate where the document should be signed. Signature fields can be embedded into websites and applications, as well as into documents.

The dashboard displays the status of all the documents sent for signing. Users can see which stage the document has reached in the signing process and send reminders for pending signatures. DocuSign also enables users to send and sign documents in...


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Supported Operating System(s):

Web browser (OS agnostic)

4,018 Reviews of DocuSign

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(3,121)

3,121

4 stars

(787)

787

3 stars

(85)

85

2 stars

(10)

10

1 stars

(15)

15

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 4018 results

May 2019

Kimberly from SourceCode Games LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Games

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Easy way to get Signatures

I have to send several NDA contracts so that I can safely discuss the projects I am designing and working on. DocuSign makes this process extremely easy and more importantly quicker then waiting on mail to return a contract before you are safe to discuss the project. For me DocuSign is a tool I can’t live without for my daily business operations. It allows me to be efficient and organized with my signed contracts and documents. I think that in the future all of the document signing will go digital and this service is the best I have used so far.

Pros

• Easy to set up documents for signatures. • Really fast loading of documents. • Save your signature once and reuse it for multiple signings. • As a business owner you can do everything from sending your own contracts, to sending employee verification information and tax documents. • Documents are stored online so you never have to worry about losing them. • You can sign docs from anywhere you have a Wi-Fi connection.

Cons

• If you need to make changes to a document, you must scrap the whole thing and start over because you can’t edit it after you send it.

Reasons for Choosing DocuSign

The speed at which the forms load was slower with Form Simplicity.

October 2019

Suzie from Melody Piano Detroit

Company Size: 2-10 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Docusign Review

Overall, I'll always use DocuSign. I like that I can quickly send it over to my students, get contracts signed from newly enrolled students. Because of DocuSign, I'm able to get new student contracts done and everything is easier to save because I'm now paperless!! I LOVE that it doesn't eat up space on my devices because there's no downloading complications with this product.

Pros

DocuSign is super easy to use! I like the simplistic layout, and how I'm able to use the software universally on any of my devices.

Cons

I wish there was a better way to edit certain parts of documents if needed, make marks on docs, and ad images would be nice.

Reasons for Choosing DocuSign

Same with Google docs as Adobe, not everyone has Google or Gmail accounts. I like DocuSign because it doesn't matter what email provider or operating system the person receiving the doc has. It works regardless of that

July 2020

Heather from Self Employed

Company Size: 1 employee

Industry: Government Administration

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Legal!!

Today I was able to sign government documents legally and easily from my phone. I didnt have to find a printer, then sign and then fax. It saved me time and stress.

Pros

DocuSign is so easy and quick to download. Just a few clicks then design your signature and ready to send. It also has a Certification that can be downloaded with the legally signed paperwork.

Cons

All the features are user friendly and the menu to upload has any place a document could be. I have nothing bad to say as the app is also free and loads quick for legally singing on the go.

September 2019

Ed from HERE Technologies

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

September 2019

Poor account/user management, poor bulk signing

Pros

- The one-off signature process is relatively strait forward - Pretty clean interface - Seems to have a decent API and integrate with other products

Cons

Speaking as an enterprise administrator, organization/sub-account/user management is a joke. It's certainly an afterthought after the basic product was created. Seems like they are bandaging it together rather than thoughtfully designing a solution that is robust and scalable. Even after countless emails, phone calls, screen shares, etc., basic operations have yet to be completed. Things are only getting worse. It's no wonder the service costs so much, all this money going into support must come from somewhere! Bulk signing is more like generating many single distributions. There's no way to mass void, mass correct, or track status of a single bulk request. Make a mistake sending to 1000 people? You'll need to void 1000 individual envelopes. There's other bugs and un-intuitive design decisions involved with the bulk send that I wont get into here. Other things worth noting - Activating additional sub-accounts forces a password reset for that user - Resetting passwords also requires resetting security questions - Adding an admin to an account does not use a select list of exiting users. Instead, the existing admin must manually type in a name/email address, and if that doesn't match an existing user, a new user is created. I personally ended up with 4 accounts tied to a single SSO email address. The structure is so convoluted, I'm having difficulty explaining it.

June 2020

Allen from United Realty

Company Size: 5,001-10,000 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2020

Can't Live Without It

I save a lot of time having to meet Clients to have documents signed if they can not scan the signed documents back to me. Not only does it save me time, it saves me money. While I wait for the documents to be electronically signed, I can be doing other productive work that will make money as well. A great software to have!

Pros

Most of my Clients are unable to print, sign & scan back the documents to me. Now they have the ability to have the documents signed from anywhere.

Cons

Unable to make changes to documents after it is sent since it can't be edited. I then need to start the whole document over to make the necessary changes.