About DocuSign

DocuSign is a cloud-based electronic signature solution for organizations of all sizes and most industries. The platform can be used to sign various types of documents including business contracts, school permission slips, agreements and approvals.

Users can upload documents, email them to signers and specify the order in which individuals should sign. Tags can be added to indicate where the document should be signed. Signature fields can be embedded into websites and applications, as well as into documents.

The dashboard displays the status of all the documents sent for signing. Users can see which stage the document has reached in the signing process and send reminders for pending signatures. DocuSign also enables users...


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5,123 Reviews of DocuSign

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September 2020

Susan M from Call Now Tax Services

Verified Reviewer

Company Size: 2-10 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

No More Signing Your Life Away

I have been preparing income tax returns for over 10 years now. When I first started clients had to sign their names at least 8 or more times. When we started using DocuSign it illiminated that process. Clients need only sign once or twice. Over the years DocuSign has made improvements that have allowed me to improve my clients experience when it comes to signing documents. As we all have experienced this one or twice in our lives, you felt like you were signing your life away.

Pros

What I liked most about this software was that my clients no longer had to sign 20 different times to finalze their return.

Cons

Over the years there have been small glitches. However with customer support we have always been able to work through them and many times we found it to be the operator and not the software.

Reasons for Choosing DocuSign

At the time we were considering document signature software we felt that DocuSign offered the most for our clients and for our money.

May 2021

Soorya from ARC Tutorials

Company Size: 11-50 employees

Industry: E-Learning

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Excellent agreement and digital signature app

Excellent is the only word for this app. Extremely easy to start with, easy to customize, share and get things done ( signature, review or agreements) faster

Pros

We love DocuSign for it's absolutely ease to create, send, share, remind the agreements that we share with our students and Parents. Its one tool that is the starting point of a relationship of our company with our customers. With ease, our customers can easily review, agree and sign the documents and since they are cloud enabled we can easily keep track of the documents, review for any clauses etc If you work with customers, this is the first investment you should do!

Cons

We are in a per seater plan, and would have liked to have payment plan enabled for the pay-per-seat plan as well. Currently its only for business pro plans and onwards. That being said, it does not affect our business or sales process and collections. Just good to have feature for paid users as well

Reasons for Choosing DocuSign

Easy to get started, customize, create documents, sharing with students, parents was much easy and my team was more comfortable with DocuSign

Reasons for Switching to DocuSign

We used to use PDF forms for signing or agreements, overtime it got messy to manage so many changes, review document management etc

May 2021

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

May 2021

Difficult to Implement and Integrate

DocuSign is great from the end-user perspective, but they'll leave you high and dry after you sign a contract. Their support is non-existent, and it's difficult to implement any package that falls outside of the most basic DocuSign packages.

Pros

As an end-user, DocuSign is easy to use and navigate. We've been using DocuSign for years, but recently installed the CFR Part 11 Module. One of the only good things about the module is that if it is enabled, it will not allow you to do anything that is not CFR part 11 compliant. DocuSign also has a large library of resources (more about that below in the Cons...)

Cons

DocuSign was extremely difficult to integrate with our software. The APIs, SDKs, etc were easy to understand and implement, but we seemed to hit roadblocks in unexpected places. Some examples: - Before implementation, our account exec at DocuSign ensured that we could continue to use our existing DocuSign accounts, and that they would transfer them over to the new module. Months later, we are still having trouble with this and the issue has not been solved - DocuSign has a large library of resources that are great for the most basic use cases of DocuSign (no integration, manual workflow, non-CFR part 11, etc). Past that, there are very limited resources. We were assigned (and paid for) a designated account manager and support, but every time we reach out to them, they direct us to the documentation. We're then stuck in a loop because the documentation says, "For CFR Part 11 specifics, please reach out to your Account Manager" I could go on and on....

February 2021

Michael from Post Hill Press

Company Size: 11-50 employees

Industry: Publishing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

February 2021

I don't know how we did business before Docusign

I was just mentioning to someone last week how Docusign has revolutionized our contracts process. What used to require a ton of paper, fed-ex overnight packages, and things being signed in three or four copies has now all been done away with. If it's one signer or a dozen, Docusign makes it super easy. The auto-reminder emails are really helpful, too. From time to time we'll encounter "old folks" who don't know that clicking the email isn't enough to sign the document - you have to follow the (clearly explained) instructions that follow, but once they're told to try again, they usually get it. We do 15 to 20 contracts per month and it works great every time.

Pros

We sign a lot of contracts, and the signers are usually busy folks who don't have time to print and scan and email. If we're lucky, they had a secretary or assistant who could shove a contract in front of them for a signature, but that wasn't usually the case. With Docusign, a few clicks have a contract signed sealed and delivered.

Cons

I'm trying to think of a way to be critical of Docusign, but I really can't. Their setup can be as simple or detailed as any contract calls for. Perhaps a "signing wizard" for the tech-impaired crowd might make it a tad simpler, but it's pretty doggone easy as it is. I can't complain.

Reasons for Choosing DocuSign

Adobe Sign was a good solution, too, but Docusign was really the "big name" in online signing, so we went with that and haven't regretted it. Had we gone with Adobe Sign I'm sure we'd be equally pleased.

May 2021

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

May 2021

DocuSign is a true innovator, across many industies

DocuSign has been an essential piece of my business. Especially after Zillow purchased ZipForm, I no longer wanted to use that platform. Zillow does not need the confidential information of me or my clients. DocuSign for Real Estate has been wonderful to work with. They are always actively making improvements based off of user feedback.

Pros

I no longer have to print anything, or worry about sending/printing/providing copies of signed and countersigned documents to clients. It has completely revolutionized the way I conduct my business in real estate.

Cons

There have been times where the software is glitchy, but I can usually refresh the page and it's fine. There is a little bit of a learning curve, but quick to pick up once you're in there a couple of times. I wish there was a way, almost like an OCR that will automatically place field forms from PDFs rather than needing to place them manually when not using a form generated on the platform.

Reasons for Switching to DocuSign

Especially after Zillow purchased ZipForm, I no longer wanted to use that platform. Zillow does not need the confidential information of me or my clients.

April 2021

Cristian from Homespire Mortgage

Verified Reviewer

Company Size: 51-200 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Easy and quick

My company provides a free "version" of DocuSign but I pay for the real deal since it has never let me down

Pros

I love that it is user friendly for my clients and quick for me to put together a document. I can make changes on the fly.

Cons

The price is petty expensive compared to the Adobe product. The price point is very high and there is no discount for multiple users.

Reasons for Choosing DocuSign

Easy use for my clients and I.

Reasons for Switching to DocuSign

I love how much easier the set up is for DocuSign. My clients love it as well.

April 2021

James from HIPAA Exams

Company Size: 2-10 employees

Industry: E-Learning

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Functionality

5.0

April 2021

Makes Getting Signatures Easy, Simple During Covid

We sign contracts, MOAs, and other agreements with Colleges and Universities around the country. Because we capture these, we have been using e-signature software for awhile. We want to be able to not only capture e-signatures but store all contracts in a cloud for easy access and secure storage.

Pros

The ability to capture signatures on contracts, MOAs, and other important documents and be able to verify signatures at the same time. The fact that anyone with any device can complete the signature process makes this easy for all of our clients. The Cloud also makes storing and pulling documents simple and easy.

Cons

Pricing is a little high compared to some other products on the market, and if you don't pay annually it is even more per month. I wish there were some better plans for those whose contract time varies depending on the full year. We don't use it enough for the yearly plan but the monthly plan ends up being more than some alternative options for us.

Reasons for Choosing DocuSign

We tried DocuSign to see how it compared to Adobe Sign. After we compared the two, we decided the price of Adobe Sign, included with all Adobe products, just made more sense for us. Although we did like the Cloud option that DocuSign offered.

April 2021

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Functionality

5.0

April 2021

DocuSign is a convenient time saver

It is very convenient and saves a ton of time for both the user ends.

Pros

it's easy to use and very customizable. it's a huge time saver. it's widely accepted and most people have used it and are somewhat familiar with using it.

Cons

the only con is the price. it is pricey and the per-user cost adds up fast. You definitely pay a premium to use it. It is basically the industry standard and I'm sure they know it and price it accordingly because they can.

Reasons for Choosing DocuSign

It is the industry standard that people recognize and ease of use.

May 2021

User Profile Picture

Frank from PadSplit

Verified Reviewer

Company Size: 51-200 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

May 2021

DocuSign: The Standard

We need to get contracts signed with customers on a daily basis, quickly, and most of the content is the same. DocuSign lets us send out contracts in minutes, know that they're right, and know when they're signed so we can start operating.

Pros

Essentially everyone can use it. We've used a few different e-sign solutions, and there's always someone who doesn't like it, can't use it from their phone, it isn't compatible with their company's security, etc, etc. We switched to DocuSign because it works for everyone.

Cons

It's a little more expensive than some of its peers, especially for teams. Its template feature isn't as intuitive as some other solutions.

Reasons for Choosing DocuSign

Our biggest customer really loved it and asked us to switch.

Reasons for Switching to DocuSign

Our prior solution gave our biggest customers issues--he couldn't sign from his phone

April 2021

User Profile Picture

Carol from Aduo Inc

Verified Reviewer

Company Size: 2-10 employees

Industry: Biotechnology

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

April 2021

Efficient and easy to use for both the client and employees!

One benefit that surprised me was how the system is able store signatures with ease, and we can check on each form whenever we are able to.

Pros

We mainly use this as a custom form platform to send to our clients, and verify all their information is correct. This platform has made it super EASY to import data, pre-populate forms, and send to our clients.

Cons

The pricing is much higher than other platforms, and we would prefer if there was a way for the pricing to be reduced, especially for smaller businesses. It is useful though, so we will continue to purchase.

Reasons for Choosing DocuSign

Docusign had all the features we wanted and it was more comprehensive.

May 2021

User Profile Picture

Imi from NDT

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

May 2021

Digital Transformation starts with electronic Signature.

It is good to very good. I think it is too expensive. The version I use does not have the full feature, which is even more expensive. I do respect the Value provided due to the time savings and ease of doing business but overall, it should have been at least been cheaper.

Pros

As the one who loads contract and documents for signoff in my organisation this has been easiest system to work with - Drag and drop my contract and other document. 2. Enter a name of party and if this name was already entered, then the address book pops in the email address. 3. Set the order for sign off, and wait for users to get their notifications. Docusign has moved my process from 3 week to 2 days in most cases. The user gets an email in their inbox, click and accepts then adopt and signs. A simple step wise process that take only 10 minutes to get a new user onboarded and into the process of full digital or a electronic signature. Users who does not like the electronic or digital signature can always download and wet in their signature, and email the document for administrator to complete the process.

Cons

The initial email goes to Junk. (BIG ISSUE) when I am dealing with a new client, who has never had a docusign email from me. In this case, I always have to call clients to take a look into their Junk mail. A challenge that I face with this platform is with the address book, if you user enters incorrect name or email for a signature party, the system does not have a way to correct this error, you just have to make a new duplicate contact, which sometime cause confusion when you are trying to find a specific user. The example John Public - email: Jpublic@hmc.net if this is entered as John Public email: Jpubli@hmcc.net - then both records are kept in the address book, which can causes confusion going forward.

April 2021

Brittany from McLane Insurance Agency

Company Size: 2-10 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

April 2021

Great Product

Overall I would highly recommend this system to anyone who is considering using it. As I mentioned which I think is a big positive is that even the people who are not technologically savvy generally are able to figure out how to complete the esignature processes without any trouble whereas I have had more issues with other esignature platforms that aren't as user friendly or are not compatible with all internet platforms. I also find customers like being able to save a copy of the signed document right to their computer once it's completed.

Pros

I love the ease of use with Docusign. It has become an integral part of our day to day work flow and allows us to speed up the process of our work flow by allowing us to send clients paperwork or applications that require signatures prior to processing any requests. Being able to just send a quick email to a customer to sign on their computers or smartphone and tablets makes the process so much quicker and easier and ensures we have all of our files are up to date with the necessary documents required of us. I also love how easy it is for a customer to access the documents through their emails and even our most technologically challenged clients are able to figure out how to complete the esignatures. I also like that you aren't required to use specific internet platforms to access the documents like some other systems require.

Cons

There aren't many cons to add here other than on the occasion there may be a delay in accessing a complete signed document in my account but I'll receive the email notifying me of when a document has been signed. Usually I am able to get to form by clicking right through the email notification, it's only some times when I'm already in my account in Docusign that it won't show the signed document in my completed folder and this only happens every so often so it doesn't hold up my work flow to be considered a big issue.

Reasons for Choosing DocuSign

We have used the esign option through our phone management system which is not too bad but requires the signer to be using chrome to access the document which can be an issue for people who don't have access to chrome. Otherwise we use esign options directly through certain insurance carriers who offer it but otherwise Docusign is the preferred method of obtaining signatures due to its ease of use.

October 2020

Deirdre from CHG Healthcare

Company Size: 1,001-5,000 employees

Industry: Staffing and Recruiting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

October 2020

Notifications

Overall, I like DocuSign. I've used Adobe for the majority of my career. However, DocuSign has many features that Adobe does not have. I find it to be user-friendly, and so far, have not had any particular issues.

Pros

The software has a lot of great features. One of my favorites, for instance, is how easy it is to correct an error. For instance, if I forget to attach a document, I can go back and attach it without having to start all over again with the set up process. Same thing can be said if I need to add a recipient. I can go back and correct the setup and the recipient, determine if they will receive a copy of the document or will be signing. I will then at the moment, just click "re-send" and be done with it. After the recipient views and/or sign the document, I will get a notification. Another feature I like, is the fact that you do not need to upload documents. You can drag and drop it. You can also send bulk envelopes and share envelopes between DocuSign users. With DocuSign, you can also get a history of your transaction, which is great. It shows when the envelope was created, sent, viewed, completed, re-sent, corrected and more.

Cons

You do not receive a notification once a document has been sent as you would with Adobe. However, it is possible if you do the following. For the signing order, enter a #1 for you or other person and select "CC Receives a Copy." Doing so enables that person to receive a notice that the document has been sent. You will continue and enter a #1 as well for the signee. If there is a second signee, you would enter a #2.

Reasons for Switching to DocuSign

Company felt that DocuSign has more/better feature and is not as costly.

May 2020

Sandy from Enfusion

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Makes Paperwork Seamless

Obtaining a DocuSign account was one of the smartest decisions I made in my role in HR. I figured we'd obtain this software and use it to sign documents on an ad-hoc basis, but because it's so easy to use and simple to customize, it's truly become an extension of our business and is used by many departments, HR, Legal, Finance, and Executives.

Pros

First of all, DocuSign is a popular choice for many companies, which makes it a seamless technology to use with your employees, vendors, and clients. It's easy to have someone sign a document with the system because it's widely used so people are familiar with what the interface looks like and how they go through the steps to fill in forms and sign documents. We don't really have to train people on how to use it since it's so intuitive. Another big benefit is the ease of use of the software on any device. I don't have to worry for days if someone can figure out how to open a document and sign where needed, they can just pull it up on their phone or computer and complete it in a matter of seconds. Seems like a small thing but compared to using pen and paper or another software this is something that saves us so much time. I also love that the website interface is customizable with your colors and logo. Our company rebranded our logo and colors recently so I've had the chance to set up our DocuSign Brand twice now. Both were very easy and this allows for a very professional look and feel for those who use the system. After years of working in HR without an electronic signing platform, and after using a competitor to DocuSign at another organization, I can now say I cannot live without this system. Their prices are fair, their product is so easy to use, and I have so much more time to focus on other stuff in my role, not worrying if someone can figure out a signature.

Cons

The only thing I wish we could do is take the data submitted into a form (for example, a number put into one box and the name of who entered it) and then put that into a trackable spreadsheet. But, this is not the main functionality of the system so I get why this has not been fully flushed out yet. Otherwise it works great for all the ways we use it.

Reasons for Choosing DocuSign

n/a

October 2019

Suzie from Melody Piano Detroit

Company Size: 2-10 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Docusign Review

Overall, I'll always use DocuSign. I like that I can quickly send it over to my students, get contracts signed from newly enrolled students. Because of DocuSign, I'm able to get new student contracts done and everything is easier to save because I'm now paperless!! I LOVE that it doesn't eat up space on my devices because there's no downloading complications with this product.

Pros

DocuSign is super easy to use! I like the simplistic layout, and how I'm able to use the software universally on any of my devices.

Cons

I wish there was a better way to edit certain parts of documents if needed, make marks on docs, and ad images would be nice.

Reasons for Choosing DocuSign

Same with Google docs as Adobe, not everyone has Google or Gmail accounts. I like DocuSign because it doesn't matter what email provider or operating system the person receiving the doc has. It works regardless of that

Reasons for Switching to DocuSign

Adobe always had way too many steps to take before I could get to the actual thing I needed to be done. And the person receiving it would have to have certain operating systems in order for it to even work. With DocuSign, it's basically universal, so there's no inconvenience to my students when receiving the document in order to sign documents

October 2019

Laci from Royal Swimming Pools Inc.

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

October 2019

You'll Wish You Started Using DocuSign Years Ago

DocuSign was a program that I was introduced to at a previous company. The process my new company used was tedious for both our customers as well as our team as the customer would have print the documents, sign them, and then scan or fax them back to us. The team would have to constantly follow up as customers were not keen to do all of that quickly. Our team also had to hunt down the scans or fax and then make their notes and save them according. I immediately sat down with my C-Suite and told him about Docusign. I was connected with the team which sends the documents to our customers, and they immediately agreed that (if it worked like I said it would) it would help them exponentially. The next day we worked on setting the program up and ran some tests. I don't think they believed me initially when I told them how easy it was going to be. That week we were sending and receiving contracts, CAD drawings, approval documents, etc all from DocuSign. It was any harder than sending them in an email. What the team ended up seeing just in that first week alone, and then consequentially every week after, was that we were receiving the returned documents back much much quicker. Before it could take several days or even weeks to see returns comes in, but once we switched to DocuSign, we were receiving completed items almost always within 24 hours of sending them. It was easy for everyone and made our customers very happy.

Pros

DocuSign is easy for everyone using it (from our team to our customers) and in a word of complex technology, easy is a breath of fresh air. DocuSign makes sense. It makes tedious processes of hunting for and then signing the signature lines and initial locations page after page effortless. Customers don't have to download, print, scan, or fax. Which is great since fax machines are a dying breed and often a pain point for customers. It's quick to set up, creates a smooth process for everyone involved, but most importantly.... your signed documents are completed and returned at a much higher rate and much much sooner than they would be otherwise. If you send anything requiring a signature, DocuSign will be an investment you'll wish you made years ago.

Cons

I only wish that more companies knew about DocuSign. In this day and age, to have to go out of my way as a consumer to physically sign anything sent over to me and then send it back from where it came from... is a waste of my time. Time is not anything we can get back so to waste it almost equal to blasphemy in my overly dramatic opinion. So the software is great. My only suggestion would be to increase marketing opportunities and get the software out in front of more people so more and more companies start to use it. Don't stop until using DocuSign becomes an expectation.

October 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2019

DocuSign-Good, but other options on the market

Overall, my experience with DocuSign as a solo was ok. It's an investment and there are other aps that can do the job for less or even free. My experience using it as a corporate tool for over 150 outside sales people was really good. It allowed us to provide an option to everyone and have a standard. Plus, it did incorporate with our contact generating and submitting program. That was very helpful! So, if you are looking for an enterprise wide options, DocuSign is a great product to consider. If you are a small business or solo, it might be overkill for you.

Pros

DocuSign is a great product. It has a lot of awesome features and makes signing contacts for outside sales people very easy. It also integrates with some CRM systems. We used it at my previous company and I helped to push the company adoption of the product. I had been using it and other programs/aps to allow my clients to sign a contract on my iPad, iPhone or their own smart phone/device. This saved a TON of time because there was no printing of paper and also no scanning of paper. I could turn around and email the contact right into the company!

Cons

DocuSign is more costly than other options and I did not use the paid version long before the company partnered with them to allow all outside sales to use it. There are less expensive and free aps out there that work as well for the basic features of signing a document from a smart device or touchscreen. DocuSign can also get complicated with a signature set up feature that takes a lot of time and is actually not necessary ... but you don't know that right away.

Reasons for Choosing DocuSign

DocuSign had an option to work with our contract generating and submission database.

Reasons for Switching to DocuSign

our company made an enterprise wide purchase of DocuSign so I switched over to using it.

July 2019

Aaron from Freedom 55 Financial

Company Size: 1 employee

Industry: Financial Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Revolutionized my Business

Overall an overwhelmingly positive experience. I'm surprised this isn't a requirement in the industry of financial services.

Pros

First and foremost, DocuSign enabled me to save close to 200 hours of traveling and meetings over a calendar year. Without realizing it at the time, I was then focusing more of my attention on other high priority activities, such as prospecting and acquiring clients. I found out later that DocuSign alone was allowing me to grow my business at a significantly faster pace. I had no idea that the software would have such an effect on the growth of my business, which requires lots of form filling and client signatures. My original intention was to just get rid of paper (which anyone reading this can agree creates logistical annoyances) and this software was highly referred by some colleagues that work in the real estate and financial services industry. It's the only software that's compliant in our industry/state. The interface and actual use of the software is so incredibly easy and straightforward to use, especially when it comes to labeling required fields and assigning those fields to your client/prospect. I particularly like how DocuSign immediately 'jumps' to the next required field for your client to sign. It makes sure that none of the necessary fields are left blank. An absolute must for business owners and salespersons looking to make their life easier.

Cons

I wouldn't say it's a fault of the software per se, but when preparing applications that have a lot of fields to fill, it can be somewhat time consuming to fill the form and assigning these fields to the client. However, this isn't an issue if the document already has imbedded form fields.

Reasons for Choosing DocuSign

I chose DocuSign over PandaDoc mostly because there is a ton of mobile support, which PandaDoc lacks. I like how DocuSign also jumps to the next required field when a client is signing; PandaDoc does not seem to have this functionality. Although DocuSign is slightly more expensive than PandaDoc, it is the only compliant software in the industry of financial services in my state.

September 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

A Must for Anybody Needing Signed PDFs Frequently

Pros

I used to work in a design firm that required signatures from clients multiple times a day. I first tried to have adobe PDF editor with a touchscreen to do this. This was not for sufficient because nobody liked their signature on the touch screen. It was also very difficult to get a signature when I emailed someone their quote because nobody has a paid version of a PDF editor. DocuSign was a perfect solution to what I needed in that position. It was so simple to create a signature field for someone to type their signature and adjust to their signature. I was using this for when I was with someone in person and when I emailed someone the quote. It was convenient emailing the quote because it is easy for people to understand DocuSign and would get me the quote back faster. It was such a pain before I had it because a lot of people would have to print out the document and then scan it in, which took forever to get the quote back. Most people are familiar with DocuSign and may already have an account, which makes it even easier. This has definitely been one of the best software services I have used to get signatures on PDF documents. The price was well worth the benefit for myself in that position. I would highly recommend this product!!!

Cons

I did not come across much that did not like about DocuSign except for maybe their customer service. I had to get a hold of them once and it took a while on hold to get in touch with a human. Once I was talking to them though they helped me with my problem.

March 2020

Iris from Golden Gate Sotheby's International Realty

Company Size: 51-200 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Electronic Signing Made Easy

Since the first time I used DocuSign back in the early 2000's I was in love. This has definitely allowed me to quickly advance through my roles at GGSIR due to time efficiency. My ability to work quickly and accurately is what staff and agents appreciate about me. Any program that helps me is invaluable.

Pros

Most simple/efficient digital signing program made thus far! Easy for clients and agents to use. The auto-scrolling function moves you place to sign so no getting lost! The signing envelopes do not require you to login which makes the signing process faster and less stressful. No program has the same level of functionality nor customization that DocuSign offers. This program will shave hours of time off of your schedule as well as professionalize your client interactions and offer submissions.

Cons

No much! Its hard to nit pick but, the only thing I can say I don't like it that if a client changes their signature they have to create a login for a free account in order undo any changes made to their signature. If (at a minimum) the agent can always correct and reset it that would be great! Otherwise that is officially the only negative I would have to report. Its a pending negative, depends on if there is a solution.

Reasons for Choosing DocuSign

One reason, because it is simple for clients to use. If we can't get clients to use it because they don't feel comfortable or don't understand how it works it can slow or stop the electronic signature process. This signing platform is #1 in my book and I wouldn't recommend anything else.