DocuSign software


638 reviews(4.5/5)
638 reviews(4.5/5)

DocuSign is a cloud-based electronic signature solution for organizations of all sizes and most industries. The platform can be used to sign various types of documents including business contracts, school permission slips, agreements and approvals.

Users can upload documents, email them to signers and specify the order in which individuals should sign. Tags can be added to indicate where the document should be signed. Signature fields can be embedded into websites and applications, as well as into documents.

The dashboard displays the status of all the documents sent for signing. Users can see which stage the document has reached in the signing process and send reminders for pending signatures. DocuSign also enables users to send and sign documents in multiple languages.

DocuSign offers a mobile application for iOS, Android and Windows devices. It is available on a monthly subscription basis that includes support via an online knowledge base and DocuSign's support community.

Supported Operating System(s):
Web browser (OS agnostic)

638 Reviews of DocuSign

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  • Sandeep from Nanolocal Technologies Private Limited

    Number of employees: 2-10 employees

    September 2018

    Very easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    They have digitalised paper based signing.

    Cons

    There is no con in particular. I used it for company incorporation through stripe atlas.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    September 2018

    A Must for Anybody Needing Signed PDFs Frequently

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I used to work in a design firm that required signatures from clients multiple times a day. I first tried to have adobe PDF editor with a touchscreen to do this. This was not for sufficient because nobody liked their signature on the touch screen. It was also very difficult to get a signature when I emailed someone their quote because nobody has a paid version of a PDF editor. DocuSign was a perfect solution to what I needed in that position. It was so simple to create a signature field for someone to type their signature and adjust to their signature. I was using this for when I was with someone in person and when I emailed someone the quote. It was convenient emailing the quote because it is easy for people to understand DocuSign and would get me the quote back faster. It was such a pain before I had it because a lot of people would have to print out the document and then scan it in, which took forever to get the quote back. Most people are familiar with DocuSign and may already have an account, which makes it even easier. This has definitely been one of the best software services I have used to get signatures on PDF documents. The price was well worth the benefit for myself in that position. I would highly recommend this product!!!

    Cons

    I did not come across much that did not like about DocuSign except for maybe their customer service. I had to get a hold of them once and it took a while on hold to get in touch with a human. Once I was talking to them though they helped me with my problem.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Love this software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Forms right at your fingertips, ease of use for my clients and myself.

    Cons

    Expensive vs other digitally software competitors

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brandi from Sash & Door

    Number of employees: 51-200 employees

    September 2018

    Sign documents from anywhere

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall it’s a great software. For work it makes it easy to collect and send signatures in real time without meeting up or wasting paper.

    Pros

    DocuSign lets me sign purchase orders for work from anywhere, including my mobile phone so we never miss a payment.

    Cons

    There’s no identification in the subject line per email to review the document before it is opened in the online link.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Christina from Partners in Planning

    Number of employees: 1 employee

    September 2018

    Offers features the others can't.... but at a cost

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I truly would have loved to continue using the software but I feel that the average consumer is not tech-savy enough to be capable of receiving my requests with the attached document needing signature and with the accompanying costs- a longer trial period would have been needed to earn my business.

    Pros

    This product does allow you the possibility of sending documents to others and requesting their signatures electronically. That individual can then sign and return said signed document to you via email ir share with you via their cloud drive etc. This type of capability in my mind is the very reason these applications exists and are useful at all!

    Cons

    The signer must be in your contacts with this or her email address, which is not immediately obvious and therefore this presents some difficulty & hassle when using the application. Also, the first few "signs" are free then it costs to keep using.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    September 2018

    Probably the best esigning sofware on the market

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This has simplified our contract signing so much and helped with our efficiency

    Pros

    The features and ease of use on this software are second to none. We had people up and running within a few days using this software and having contracts signed the same day!

    Cons

    the price is the only problem of this software. It is more expensive than most other options in this market. But it does offer the best feature set

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Easy to Use Signature Software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Ease of use, easy for the users to sign documents without any training.

    Cons

    Nothing really not to like, it does the job.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • April from Piikup

    Number of employees: 2-10 employees

    September 2018

    Make it stick with Docusign

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Makes my life easy

    Pros

    Love this software. Easy to get documents signed by other people

    Cons

    Not easy to edit documents unless you upgrade.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Christina from Funtrackers

    Number of employees: 51-200 employees

    September 2018

    Very user friendly from the customer side

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Contracts can be signed in an expedited manner without the need of fax machines or printers. No need to scan in a signature any longer or have a touch screen for the customer to physically sign the document with DocuSign. The mobile feature is ideal for life on the go. Being able to sign a contract on my phone and finish a business deal in the middle of a lunch is perfect! Then going to the bank and using the software to quickly open my new account without the banker printing out a booklet of paperwork made my heart happy. Loved that we are saving on paper and moving the process along in a much more efficient manner. Used the program twice in one day, both in sensitive financial manners and never did I feel that my information was going to be compromised. DocuSign has become almost part of our daily life in business.

    Pros

    - makes the signing of documents fast and easy
    - secure way of quickly getting documents signed to close a sale
    - can be done online or on a mobile device
    - can sign documents without printing out several pages or a contract saving ink and paper
    - no need for a computer since it is mobile friendly once set-up
    - an email confirmation is immediately sent after the final signature

    Cons

    - customers tend to sign quickly and not read the agreements later arguing terms of contracts
    - once the signature is signed the document moves quickly to the next signature instead of giving the customer the option to moving slowly through the document

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Sign anything, anywhere!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I have used DocuSign for years and think it’s one of the top products to use for e-signing. It’s trustworthy and reliable.

    Pros

    I like that this software can be used on multiple platforms - laptop, tablet, phone and from anywhere. It’s very user friendly which is a plus and you can use your own signature if you scan it in and use it a lot.

    Cons

    I’d like it to stamp the time as well as the date when you sign.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    DocuSign Saves Time

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Using DocuSign has saved us so much time! We used to mail hard copies of everything which took time and cost money. Our clients love the ease of DocuSign too!

    Cons

    We haven't had any negativity with using DocuSign!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Robust

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Docusign makes everything easier. The stopping points and signing are seamless

    Cons

    Nothing that I can think of the. I liked all of it so far

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Gina from Hill Holliday

    Number of employees: 501-1,000 employees

    September 2018

    DocuSign has been a great addition to our business!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    DocuSign has been a great addition to our business! We have implemented change forms in the HR department and DocuSign has allowed for ease of signature approval between the team members. The one flaw I find (and hope they change), is when using templates the subject line defaults vs. using the document name. This is my only compliant and it is minor. I would absolutely recommend this service to anyone in my network!

    Pros

    The software allows for ease of use for signature approval between team members. The electronic portion of this allows for signture even when individuals are working remote or are out of the office. It has been a huge help to our business and tracking systems.

    Cons

    The one flaw I find (and hope they change), is when using templates the subject line defaults vs. using the document name. This is my only compliant and it is minor.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • JASON from TAO MOTOR INC

    Number of employees: 51-200 employees

    September 2018

    Quick Signatures

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like being able to get signatures in real time without scheduling appointments

    Cons

    My least favorite things is only getting two free trial uses

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    DocuSign

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    So far, so great!

    Pros

    Great, easy to use software used for proposals.

    Cons

    I'm pretty new to using it, but love it so far.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Intuitive, easy to use digital signature software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    DocuSign was so easy to use. As previously mentioned, I prefer it over any other digital signature software. I used it for about 2 years, however the broker my boss works for started offering DotLoop memberships for free to their agents. This is the ONLY reason I stopped using DocuSign. I would recommend it to anyone who need to get signatures quickly or get signatures from parties out of town.

    Pros

    The best thing about DocuSign is how easy it is to use. I've used other digital signature software, such as Dotloop and InstaNet, and while they both had their benefits, DocuSign is hands down the easiest to learn and use. I actually prefer DocuSign over any other digital signature software.

    Cons

    Honestly, there is nothing I dislike about DocuSign at all.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • mohit from loyalytics consulting

    Number of employees: 11-50 employees

    September 2018

    Great, secure and industry leading document digital signature

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use docusign primarily as there is lot of trust when signing our legal documents through docusign

    Pros

    The digital signing is industry leading and is accepted in all countries. It is industry leading SAAS and there is peace of mind when you use docusign

    Cons

    The pricing is expensive as compared to other products and some customisations such as shapes are missing

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • David from 5K Storage

    Number of employees: 2-10 employees

    September 2018

    Perfect for businesses and student

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have not sent a document via DocuSign but I have recieved several and found them very easy to use and get sent back right away.

    Pros

    I like how easy it is to use and how forms can be quickly filled out and sent back.

    Cons

    It was hard to write a signature. There is a box that you can use the mouse to write a signature and it is very delayed and didn't look anything like what I wanted it to.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Does the job

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It does the job if you have a very simple setup. Just sending a couple of documents to a handfull of people. Once it gets bigger than that you need to get the paid version or try another vendor.

    Pros

    The best thing about DocuSign is that it works across borders. By this I mean that it works internationally, and it does not seem to get its e-mails stuck in the spam-filter which has happened to us with some of the other services. An important feature as you cannot get big customers or investors to lower their firewalls to receive an e-mail.

    Cons

    Duplicating a former document with the same recipients and then changing the document has given us some difficulties in the past. And the customer service at DocuSign was a bit of a joke. Not even sure if there's anybody there.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kent from ATK

    Number of employees: 2-10 employees

    September 2018

    Docusign

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Realtor signing documents. Makes it easier to get electronic signatures from clients.

    Pros

    Meets my immediate needs. Sends pdf and email to client.

    Cons

    Cost. Clients have to register to utilize program abilities.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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