DocuSign Software


 

DocuSign is a cloud-based electronic signature solution for organizations of all sizes and most industries. The platform can be used to sign various types of documents including business contracts, school permission slips, agreements and approvals.

Users can upload documents, email them to signers and specify the order in which individuals should sign. Tags can be added to indicate where the document should be signed. Signature fields can be embedded into websites and applications, as well as into documents.

The dashboard displays the status of all the documents sent for signing. Users can see which stage the document has reached in the signing process and send reminders for pending signatures. DocuSign also enables users to send and sign documents in multiple languages.

DocuSign offers a mobile application for iOS, Android and Windows devices. It is available on a monthly subscription basis that includes support via an online knowledge base and DocuSign's support community.

 

DocuSign - Dashboard
 
  • DocuSign - Dashboard
    Dashboard
  • DocuSign - Edit information
    Edit information
  • DocuSign - Upload documents
    Upload documents
  • DocuSign - Personal information
    Personal information
  • DocuSign - Templates
    Templates
Supported Operating System(s):
Web browser (OS agnostic)

345 Reviews of DocuSign

 

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Software Advice Reviews (62)
More Reviews (283)

Showing 1-20 of 62

Phil from Utah Valley Health & Wellness Magazine
Specialty: Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

convenient service for signatures

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have found this to be a good service that helps professionals gather signatures for documents that need to be signed.

Cons

The cost process isn't clear and not always worth doing it when we only require a few signatures per month and year. Would be good to have a smaller option for getting the digital signatures.

Review Source
 
 

Nicole from Campbell Real Estate Investments
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Everything Easier

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

DocuSign makes signing any form of contract so simple! I used Docusign for many of my forms for purchasing my home. This saved me so much time by not having to go down to my agents office. Docusign forms are emailed and at the click of a button you sign your name and send it right back. You always receive a copy back of your documents back which is nice for your records.

Cons

My only poor review would be the customer service. They do not seem to attend to your needs quickly and they are a pain to get in touch with!

Review Source
 
 

Rosie from Individual & Family Services
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

My go-to for document signing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Provides a convenient way to get signatures from business partners all over the world. Confidential and secure, I appreciate the "delegate" feature as most contracts need to make their way through several hands.

Cons

There isn't much not too like--DocuSign is easy, intuitive, and secure. My only complaint is that after I've delegated a contract to someone, I'd like to be able to recall it in case the contract terms are changed, but I haven't figured out how to do that yet.

Review Source
 
 

Samanth from Moakler Wealth Management
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

LOVE IT!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is so easy! It is a game-changer in our industry where signatures and paperwork is what it is all about. I don't know how we functioned without it.

Cons

I have yet to find a Con. I use it daily and I have not had any issues with it at all. I guess if I come across one I will have to review again.

Review Source
 
 

Shannon from TC Services
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Docusign made my life so much easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service with Docusign is great as well. They respond in a timely manner and are very helpful. I believe you can use Docusign through a free trial for a bit as well!

Pros

Docusign is AWESOME! I can send candidates an application to fill out before they come in or send employee's basically anything they need to sign such as change of status request, time off request, written warnings, etc. This saves me time, saves them time and money since they don't have to drive to the office, and makes my life so much easier! All they have to do is open, fill all the blanks, and/or sign! I can add fields wherever they need to be, add a text box to include a note, place signing fields, and so much more. Definetely worth the price!

Cons

The only complaint I have with Docusign is that once a document is voided, there is no way to look it back up. For instance, if I send a candidate an application and they ignore it, I would like to be able to see the voided document and reason it was voided so that I don't send them the application a second time. It would just be nice to be able to refer back to the voided docs.

Review Source
 
 

Berkeley from Emerson Home Services
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Its very simple and is a game changer!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Its simple and effective to use!

Pros

Its very simple to use, i have used this software several times between my room mates and myself to have documents signed sense we are all usually working and do not have the time to get together all at once because our schedules never comply. I like the fact that it comes with templates that make it easier, and you can just edit them to whatever fits best for you!

Cons

I haven't found anything about the service that i don't like. It has served its purpose for us each time we have used it.

Review Source
 
 

Clarke from Emerson Home Services
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Fairly pleased

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This is the easiest way we've found to quickly get customer signatures on new contracts or finance agreements. It is easy to customize emails so recipients recognize they are from us.

Cons

I do not see any strong disadvantages of the product, but there is a range of substitution products that can do the same functions at a better cost.

Review Source
 
 

Emerson from Emerson Home Services
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

The program works well and is easy to use if you have a good general knowledge of computers.

Pros

DocuSign has more than the ability to just send and receive documents to sign but we only used that feature. It is easy to upload the documents into the program and easy to send them to a customer. Our customers were a bit hesitant to use the program at first but with time they have warmed up to the idea of just clicking a button as opposed to waiting for a document to be mailed and then mailing it back to us.

Cons

The older generation of folks who don't use computers much either refuse to use the program or just have a hard time figuring out how to sign and send the document back through the program. It can be difficult to explain to the folks who aren't familiar with computers.

Review Source
 
 

David from Hunter Vision
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Docusign is a game changer!!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

What can I say..I use this daily!! This has been a game changer for me! Im in real estate, and deal with lots of paperwork. This has given me so much freedom!!

Cons

I can not think of a single con. This has been a fantastic app for me, and my business. Use it daily, and its very efficient!

Review Source
 
 

Jessica from Certified DEF
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Its a great way to get electronic signatures on needed documents. It saves time from the old mailing or faxing, but the great part, is its compliant and can be accepted as a legal signature

Cons

I cant think of many cons with Docusign. I wish it was a little bit easier to get it the way I want the documents to look, but appearance still looks professional

Review Source
 
 

Joelle from American Baptist College
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Signing Documents can be done Quickly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This software allows you to get documents signed easily and quickly without having to coral everyone together to do so. The signatures are delivered immediately and help when you're in a hurry to finish up paper work.

Cons

If you make a mistake with your signature and don't notice it until after you've already given the ok (I.e. You put your signature in the initial box and visa versa) it is nearly impossible to fix the issue. It also repeatedly keeps the mistakes across all devices. It diminishes the usual time taken to read what you're signing, meaning signing mistakes have a larger window to occur.

Review Source
 
 

Brett from Brett Middleton Digital
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great Contract Software, Big For A Reason

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Pretty easy to use, doesn't require a really technical person to setup.
Secure, have never had any issues with using it for contracts.
30 day trial.

Cons

The UX isnt quite as sleek as Hellosign and other newer players that have emerged. No free plan available.

Review Source
 
 

Jen from Quantum Business Solutions, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

DocuSign Signature on Documents

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

You can get a signature on a document which is considered a legal binding contract
It's relatively easy to use for the signer

Cons

For the user setting up the document it's an okay interface. There are easier software on the market at much less cost that do the same thing.

Review Source
 
 

Brian from Level2
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

No more paper agreements

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is now super easy to have an agreement signed and returned. I use to have to send a rep to someones house to get all the paperwork signed and pray the rep doesn't lose it. Now its just a simple email and the customer can sign with just a click of a button.

Cons

If your customer is elderly good luck walking them through opening up an email and digitally signing anything.

Review Source
 
 

Micah from Madrona Recovery
Specialty: Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Time Saver

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Makes the hiring onboarding process for my company so much more streamlined and efficient. Because everything is signed electronically it makes storing my documents electronically very easy.

Cons

Honestly, I don't really have any complaints. The price could be a little lower but I feel I get my money's worth with all the documents I use it for.

Review Source
 
 

Zach from Bayada Home Health Care
Specialty: Medical
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

Docusign is very reliable and important for keeping our nurses focused on the patient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Nurses are now able to be more agile in the field using DocuSign on a tablet they can better manage the patient records and get appropriate signatures on file in real time. This has helped us keep field nurses and back office process connected and fully up-to-date.

Cons

Roll-out wasn't facilitated in the most-efficient way now that we have been using the software and it is fully rolled-out things are going smooth. Getting here though was a bit of a rocky road. DocuSign's analysts were persistent in getting it right and now it is an asset for our organization.

Review Source
 
 

Ivy from ACH
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Time saver!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Effective software that any businesses should invest in, absolute time-saver.

Pros

No more waiting around...review and sign on any electronic device, anywhere, anytime. Saves paper, ink and yes time!

Cons

A little learning curve for new user. It does not have the option to send documents to recipients' mobile phone.

Review Source
 
 

Joel from New Orleans Architecture Foundation
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great Tools for many Clients and Many Scales

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

DocuSign is easy-to-use for users of all ages. Communications are easily generated through the platform. As a client and user, I know that this product is safe and reliable.

Cons

There are very few, though it would be nice to have more customization in form appearance. Customer service can be difficult to touch base with.

Review Source
 
 

Lisa from Intern Abroad inc
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

The great system to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

- easy to use, very user friendly
- reduce the administrative work
- you can follow up without following up by the system.

Cons

- it goes to spam email so you need to be careful how your company set up the email
- if other company does not have the system, it’s hard to utilize the system

Review Source
 
 

Brittany from Columbia Urological Associates
Specialty: Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Electronic Signatures Made Easier

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Get things e-signed quickly, with signed copies sent out automatically to all parties involved. There is no cost for you to use if the creator has DocuSign and just asks you to use it to sign something.

Cons

It was a little confusing the first time I used it. Nothing major, just trying to figure out something new for the first time. You have to go to the website to view/sign the document, you can't do it just in your email.

Review Source
 
 
 
Showing 1-20 of 283


May 2018

May 2018

Signatures Made Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Best way to get signatures for approvals for anything and everything. Easy report generation and there are templates also for ready use.

Cons

The Mobile App is bit slow. Sometime the software does not send email about a approval and it just sits there for your signature.

Review Source: Capterra
 

Amber from Golf Club

May 2018

May 2018

Easy to send and receive legally binding documents

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Our team has LOVED the time savings of using DocuSign. Our vacation rental agreement used to have to be emailed, printed, and then scanned and returned which was a painstaking process for our team as well as our customers. We can now send and receive an agreement within minutes instead of hours.

Cons

THE SETUP! After signing up, you are able to brand your DocuSign to your company's brand including logo and colors. The process of doing it is pretty confusing at first, the logo even though I used the exact recommended size, still looks off in certain places etc. One its setup it's done but that initial setup was painful.

Review Source: Capterra
 


May 2018

May 2018

Getting signatures is so easy, one click and docs are sent!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We implemented via their API, and it's been a breeze since. When a contract is ready, we simply click a button and they are sent direct to our client's inbox.

Cons

Pricing structure seems a little weird, because it's a big jump from free to their paid plan. We actually need a more in-between level compared to what they offer.

Review Source: Capterra
 

Robert from Boston Laser/Boston Eye Group

May 2018

May 2018

Great way to get consent forms

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use Docusign to send consent forms to all of our surgical patients. It is easy and most patients have no difficulty using it.

Cons

The biggest issue we have with Docussign is it's licensing structure. It is very difficult to use the product in the system that we currently have.

Review Source: Capterra
 


May 2018

May 2018

Makes electronic document signing easy

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

ability to customize your signature to something that resembles your actual handwriting and to save it in the system for future use

Cons

Doesn't make it super clear when you're done signing the document, or how many places you need to sign the document. Doesn't have full internet browser compatibility (aka it doesn't always seem to open in chrome) but works on IOS

Review Source: Capterra
 


May 2018

May 2018

use for contract signing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love it for contract signing - real estate management

Pros

Love the ease of use and the ability to upload the correct contract for document signing. Makes life easy

Cons

really can't find too many down falls to this. maybe if there was more an api for some of the management companies we work with

Review Source: Capterra
 

Jeffrey from Hilltop Consultants

May 2018

May 2018

Great solution for customer signatures

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy access to sign into a secured site and have documents digitally signed by a client. Have had many uses for it from my real estate agent to internal HR documents

Cons

None so far that I have been able to witness. Have not had to set up any to send out so cannot testify to the ease of setting up needed signatures, but the signing side is very simple and straight forward.

Review Source: Capterra
 

Hailley from HomeCooked

May 2018

May 2018

Leading software for easy to obtain signatures and other official document needs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The signatures hold the same weight as a written signature, and it could not be easier to upload and flag documents for signature/initial/date/etc. The "Add Text" feature was my favorite because you could add anything you wanted to anywhere on the document, which really helped to personalize anything I was sending.

Cons

It is a little dry in appearance, but efficient. Difficulties can sometimes be found with multiple users on the same account for business purposes.

Review Source: Capterra
 

Roxy from Elevation Church

May 2018

May 2018

i think this software is great for remote signatures and very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

i like that it is easy to use and very helpful to move a project forward if i need to get a signature for something remote

Cons

i have not run into anything that i do not like about the software. it is very intuitive and easy to use.

Review Source: Capterra
 


May 2018

May 2018

I sign contracts frequently and this software makes it easy where I can sign from wherever.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like most that you can sign from wherever you are as long as you have your phone and wifi. I don't know what I would do with all the newest technology.

Cons

I haven't found anything I haven't liked about this software, so far no issues for me or my team at work.

Review Source: Capterra
 

Drew from IDM

May 2018

May 2018

This is a fantastic piece of software! Makes document signing easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is simple to use. Has great functionality and allows us to get documents signed quickly. It has been great!

Cons

Nothing. I haven't found any issues or changes that I would like to see. They have done a great job.

Review Source: Capterra
 

Debbie from Brammer Engineering, Inc.

May 2018

May 2018

Very easy to use this software for legal documents

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I feel like it's a very safe and secure software to use for any important documents.

Pros

It's very easy to sign and submit documents. I used it when I sold some real estate and it was great and I highly recommend it!

Cons

I was just a little unfamiliar with how it worked at first but once I navigated around in it I found it very easy to use.

Review Source: Capterra
 


May 2018

May 2018

Easiest way to e-sign

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is so simple to use, and it gives you signature options, in addition to saving your signature choice for ease.

Cons

I wish it didn't automatically skip to the next place to sign verse letting me scroll through the document and read- but really not an issue

Review Source: Capterra
 


May 2018

May 2018

Amazing technology that saves us time and money

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

It allows us to work with our client base electronically saving time. When documents have to be signed we simply upload, notate where E signature is required and send via email with password protection. Clients click to apply E Signature and send back. After initial set up and explanation to client this works seamlessly.

Cons

It's fairly user friendly once you take the time to learn it. It can seem confusing at first however I feel like the support and ease of the program offset the learning curve though.

Review Source: Capterra
 

Alexa from Paintzen

May 2018

May 2018

Docusign Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

easiest way to sign documents and send electronically, without having to print out and scan each time

Cons

there is really nothing i don't like! it's solved to many of my signing document issues; it's the best

Review Source: Capterra
 

Jennifer from Allen Insurance Group

May 2018

May 2018

Great esign program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Docusign is easy to use and manage. It gives you options to remind your client everyday to sign a form until completed. You can create a template for documents you send often. You can also send the form to multiple users.

Cons

The only negative I have is when you add more than one document from your templates it tries to make you add a new signer when your intentions are to use the existing signer.

Review Source: Capterra
 

Shirin from ColoAdvisor

May 2018

May 2018

One of the best ways to handle documents that need client signatures

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were able to get signed contracts back quicker. This allows revenue to be computed faster and reduces not only our sales cycle but our implementation cycle since we don't have to wait for documents to be printed, signed, scanned and emailed back.

Pros

Using Docusign streamlines the signature process on contracts. To this day, I've yet to find a properly formatted word document that allows for the underlined areas to be easily filled out. With DocuSign you can have all the information pre-populated for your client so that you don't have to deal with the word document that get's signed, printed, scanned and emailed back.

Cons

Only a small issue but if you want to share the document with a colleague, I'd like an easier to find button that allows me to forward it to not necessarily a "signer" but someone who can also review the document in tandem.

Review Source: Capterra
 


May 2018

May 2018

Easy offer letters

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Once you're set up as a user, you can add your actual signature and make it very personalized so that the offer letters are customized to the potential employee.

Cons

It was a little difficult connecting docusign to our applicant tracking system, but in the end, it was successfully implemented.

Review Source: Capterra
 


May 2018

May 2018

Docusign is very convenient for our business when we need legally binding electronic signatures

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Docusign signatures, although electronic, are just as legal as if you were signing on a piece of paper with a pen. It makes getting signatures for my business quick and convenient for myself and the person signing.

Cons

the Docusign service can be a bit pricey if you don't use it a lot. We use it maybe once a week but for businesses that need signatures all the time, it would be a good value for the money.

Review Source: Capterra
 

Tamoya from eGov

May 2018

May 2018

Electronic signing made easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

DocuSign is a great online platform for electronic signing. It is super easy and quick for me to affix my signatures to documents and send them. The user interface is also simple but intuitive.

Cons

I haven't used this software to discover any cons. The pricing is a little bit steep and that why I just used the 30-days free trial.

Review Source: Capterra