All Docusign Reviews

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Angela

51 - 200 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed March 2023

Reliable and intuitive eSignature solution

User Profile

Jon

Verified reviewer

Real Estate, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Easily get documents digitally signed with speed.

It's easy for me to set up contracts to sign. It's easy for other people to execute on their desktop or mobile devices. This makes getting contracts completed easy for everyone.

PROS

This product was easy to implement. It features a lot of drag and drop elements for uploading contracts/documents. Drag and drop signature fields make setting up the document for sending for digital signing very easy.

CONS

I don't really have any dislikes. Docusign does everything I want. There's a new "template" feature I need to learn about. I'm sure it's really good but will take a little time to set up.

Reason for choosing Docusign

Excellent customer support, slightly easier to use. Prospect had easier times signing with Docusign. It seems to be more compatible with more devices overall.

Reasons for switching to Docusign

I had Docusign before but did some work with another team that uses Right Signature. I was implementing a signature software and went back to Docusign. Excellent customer support, slightly easier to use. Prospect had easier times signing with Docusign. It seems to be more compatible with more devices overall.

Angela

Education Management, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Thank you DocuSign for your Professional Service

Our Company's overall experience with DocuSign has exceeds our expectations.

PROS

What we like most about DocuSign is that our Company can professionally transpire transactions of documents between other parties swiftly and effectively.

CONS

What our Company found least in DocuSign is our State "XML" documents requirement to be converted in the file format could not originally be added in our file without conversion to PDF.

Reason for choosing Docusign

Our Company chose DocuSign over these alternative products because of the feedback from other DocuSign Customers.

Omi

Hospital & Health Care, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2024

Easy to sign documents.

I really like it and think is helpful that you can go back a review previous documents.

PROS

When received the document, I was able to read and sign each part of the form.

CONS

The cost of this software is in a high range.

Reasons for switching to Docusign

The company decided to switch to Athena One.

Anonymous

1 employee

Used daily for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2024

HORRIBLE SERVICE

PROS

Easy to use and send documents to clients

CONS

Customer service and their billing system is whack!!!!! They lure you in with an annual subscription and then if you decide to cancel it, they continue to charge you!!!! Absolute leeches. They don’t give you a refund for past payments. They cancel your access and charge you for nothing????

Bryan John

Consumer Services, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

makes online signature convenient

Im very happy and satisfied with this tool. It makes corporate life so much easier and convenient.

PROS

its easy to use and easy to manage. Makes signing documents convenient for everyone. We use it it all the companies that I have worked for in the last 5 years.

CONS

to be honest, I can't think of anything that I don't like with Docusign

Reason for choosing Docusign

its highly recommended by my friends and co workers and they were right. It made my task at work so much easier to manage

Shana

Real Estate, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Quick and efficient

PROS

I love having the convenience of getting a digital signature. It saves a lot of time and money not having to chase someone down or schedule meetings to get signatures. That, in and of itself, is worth the cost, as it makes everyone's lives easier.

CONS

I can't think of anything. Everything seems to work as it should.

John

Consumer Services, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2024

Small Businesses Should Use Docusign

PROS

The ease of use when I am signing or distributing documents is amazing.

CONS

Nothing as of yet. It simply works well.

Kelly

Medical Practice, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2024

Great for Business

PROS

I liked the ease of use in setting up the contract as well as how easy it was for the signers. Loved that you can get notified once all signers were done.

CONS

I do not have any cons regarding this product at this time

Nicky

Verified reviewer

Textiles, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed April 2024

Great to use in Corporate World

PROS

I like that if I am unable to be in person signing documents, I can still sign via Internet or email and have it completed.

CONS

Sometimes the capture is not correct and I don’t like how it’s not my handwriting.

Jomar

Supermarkets, 10,000+ employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2024

DocuSign to go!

Convenient and reliable is what you will find with Docusign.

PROS

If you are looking for very useful specially in e-signature then use this docusign.

CONS

nothing much ever since I dont have much problem.

Aaron

Financial Services, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Revolutionized my Business

Overall an overwhelmingly positive experience. I'm surprised this isn't a requirement in the industry of financial services.

PROS

First and foremost, DocuSign enabled me to save close to 200 hours of traveling and meetings over a calendar year. Without realizing it at the time, I was then focusing more of my attention on other high priority activities, such as prospecting and acquiring clients. I found out later that DocuSign alone was allowing me to grow my business at a significantly faster pace. I had no idea that the software would have such an effect on the growth of my business, which requires lots of form filling and client signatures. My original intention was to just get rid of paper (which anyone reading this can agree creates logistical annoyances) and this software was highly referred by some colleagues that work in the real estate and financial services industry. It's the only software that's compliant in our industry/state. The interface and actual use of the software is so incredibly easy and straightforward to use, especially when it comes to labeling required fields and assigning those fields to your client/prospect. I particularly like how DocuSign immediately 'jumps' to the next required field for your client to sign. It makes sure that none of the necessary fields are left blank. An absolute must for business owners and salespersons looking to make their life easier.

CONS

I wouldn't say it's a fault of the software per se, but when preparing applications that have a lot of fields to fill, it can be somewhat time consuming to fill the form and assigning these fields to the client. However, this isn't an issue if the document already has imbedded form fields.

Reason for choosing Docusign

I chose DocuSign over PandaDoc mostly because there is a ton of mobile support, which PandaDoc lacks. I like how DocuSign also jumps to the next required field when a client is signing; PandaDoc does not seem to have this functionality. Although DocuSign is slightly more expensive than PandaDoc, it is the only compliant software in the industry of financial services in my state.

Suzie

Education Management, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Docusign Review

Overall, I'll always use DocuSign. I like that I can quickly send it over to my students, get contracts signed from newly enrolled students. Because of DocuSign, I'm able to get new student contracts done and everything is easier to save because I'm now paperless!! I LOVE that it doesn't eat up space on my devices because there's no downloading complications with this product.

PROS

DocuSign is super easy to use! I like the simplistic layout, and how I'm able to use the software universally on any of my devices.

CONS

I wish there was a better way to edit certain parts of documents if needed, make marks on docs, and ad images would be nice.

Reason for choosing Docusign

Same with Google docs as Adobe, not everyone has Google or Gmail accounts. I like DocuSign because it doesn't matter what email provider or operating system the person receiving the doc has. It works regardless of that

Reasons for switching to Docusign

Adobe always had way too many steps to take before I could get to the actual thing I needed to be done. And the person receiving it would have to have certain operating systems in order for it to even work. With DocuSign, it's basically universal, so there's no inconvenience to my students when receiving the document in order to sign documents

Soorya

E-Learning, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Excellent agreement and digital signature app

Excellent is the only word for this app. Extremely easy to start with, easy to customize, share and get things done ( signature, review or agreements) faster

PROS

We love DocuSign for it's absolutely ease to create, send, share, remind the agreements that we share with our students and Parents. Its one tool that is the starting point of a relationship of our company with our customers. With ease, our customers can easily review, agree and sign the documents and since they are cloud enabled we can easily keep track of the documents, review for any clauses etc If you work with customers, this is the first investment you should do!

CONS

We are in a per seater plan, and would have liked to have payment plan enabled for the pay-per-seat plan as well. Currently its only for business pro plans and onwards. That being said, it does not affect our business or sales process and collections. Just good to have feature for paid users as well

Reason for choosing Docusign

Easy to get started, customize, create documents, sharing with students, parents was much easy and my team was more comfortable with DocuSign

Reasons for switching to Docusign

We used to use PDF forms for signing or agreements, overtime it got messy to manage so many changes, review document management etc

Pawan

Construction, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2023

"The best user friendly Digital signature verifier Software in the industry."

Overall, DocuSign is a widely-used and well-regarded electronic signature and digital transaction management software. It is known for its ease of use, streamlined document signing process, security and compliance, and integrations with other software. These features make it a popular choice for individuals and organisations of all sizes, who need to manage a high volume of documents on a regular basis.Users appreciate the software's ability to automate and streamline the document signing process, saving time and effort compared to traditional methods. DocuSign's security features, such as encryption and authentication, also provide peace of mind for users handling sensitive and confidential documents.

PROS

One of the most highly-regarded features of DocuSign is its ease of use. The software is designed to be intuitive and user-friendly, making it easy for users to navigate and perform tasks. This makes it accessible for individuals and organizations of all sizes and technical abilities.Another feature that users appreciate is DocuSign's ability to streamline the document signing process. With the software, users can easily send documents for signature, track the progress of the signing process, and receive completed documents all within the same platform. This can save a significant amount of time and effort compared to traditional methods of sending, signing, and returning paper documents.DocuSign also offers a high level of security for its users. The software uses encryption and authentication to ensure that only authorised users can access and sign documents. Additionally, DocuSign is compliant with various global and industry-specific regulations, making it a reliable choice for organisations that need to comply with strict data security and privacy laws.Lastly, DocuSign offers a wide range of integrations with other software and systems, such as Salesforce, Microsoft Office, and Google Drive, which allows users to easily access and manage their documents from within their existing workflows. This makes it an efficient solution for businesses and organisations that need to manage a high volume of documents on a regular basis.Overall, DocuSign is widely liked for it

CONS

While DocuSign is a widely-used and well-regarded electronic signature and digital transaction management software, there are a few potential disadvantages to consider.One disadvantage of DocuSign is its cost. The software is a subscription-based service, and the cost can be high for organizations that need to use the software on a regular basis. Additionally, some advanced features and integrations may require additional fees.Another potential disadvantage is that DocuSign is a cloud-based service, which means that it requires an internet connection to function. This can be an issue for organisations that operate in areas with limited or unreliable internet access.Some users also report that DocuSign's user interface can be confusing and difficult to navigate at times, particularly for those who are not familiar with electronic signature software.Lastly, DocuSign may not be suitable for all types of documents and use cases. For example, it may not be able to handle highly-sensitive or confidential documents that require a high level of security.It's worth noting that these disadvantages may vary depending on the specific needs and use cases of an organisation. It's always a good idea to thoroughly evaluate the software and its capabilities before making a decision.

Reason for choosing Docusign

It's important to note that the best electronic signature and digital transaction management software will vary depending on the specific needs and use cases of an organisation. It's always a good idea to thoroughly evaluate the software and its capabilities before making a decision. Factors such as cost, ease of use, security, integrations, and customer support should be considered when comparing different software options.It's also important to consider the scalability of the software and if the software is compliant with the regulations and laws of the region the organisation is operating. I have bought this after reading reviews and testimonials from other customers and users to get an idea of their experience with the software and if it meets the requirements of the organisation.

Janice

Events Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed January 2023

Works well for contract management but I need more!

Overall DocuSign is a great platform when you want to manage your contracts, send to clients, and have them sign. It's not too great if you're expecting redline changes, but it works pretty well 80% of the time!

PROS

We use DocuSign on the daily. Since we are an events services company, we deal with contracts every single day, approximately 10-20 contracts get sent out everyday. What we like about it is how it updates the manager that a contract has been signed, and how it easily upload the signed contract to our system.

CONS

Our clients would need to go to another software to redline or make comments. Sometimes, instead of doing that, they'd provide it on an email and we need to redo the whole contract, which does not help with the back and forth.

Reason for choosing Docusign

Hello Sign was brought by Dropbox Sign, therefore, it will only carry on the same tools they had

Reasons for switching to Docusign

We thought it was easier to navigate!

Trevor

Government Administration, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2021

The Most Popular Digital Signature Platform

DocuSign is used to contact clients that are isolated or quarantined for medical reasons, to get documents signed. The audit trail and authentication tools are helpful. It would be impossible to navigate the current professional climate without a digital signature platform, and DocuSign is the most popular. I would recommend shopping around and taking advantage of free trials before settling on one product.

PROS

DocuSign is undoubtedly the most popular digital signature platform. The format is recognizable to most clients, and my IT department doesn't have much issue working with the template library. When DocuSign is properly set up, you are unlikely to experience any notable issues.

CONS

The design is less than intuitive. My IT department struggles to navigate the administrative tools, and has issues understanding problems that users are having. To resolve issues, users often contact DocuSign IT before contacting our department IT. Thankfully, DocuSign IT is very helpful, and not a lot of time is spent waiting on hold.

Reason for choosing Docusign

DocuSign was the most popular.

Reasons for switching to Docusign

Corporate level decision

User Profile

Sharma

Verified reviewer

Design, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed February 2023

Review for DocuSign

PROS

Streamlined Workflows: DocuSign streamlines the document signing and approval process, allowing you to easily send, sign, and track documents from anywhere, which can save time and reduce errors.Secure: DocuSign uses advanced security features, such as encryption and multi-factor authentication, to ensure the privacy and security of your documents and data.Mobile Access: DocuSign works on mobile devices, which makes it easy to sign documents from anywhere, at any time.Customizable Templates: DocuSign offers customizable templates that can be tailored to fit your specific needs and requirements, which can save time and increase efficiency.Integration: DocuSign integrates with a wide range of other software applications, such as Salesforce, Google Drive, and Microsoft Office, which can help streamline workflows and reduce manual data entry.Analytics and Reporting: DocuSign provides advanced analytics and reporting features that can help you track the status of documents and gain insights into your document signing and approval processes.Customer Support: DocuSign provides excellent customer support, with online resources, email, and phone support available to users.Overall, DocuSign is a comprehensive and user-friendly software solution for document signing and approval, offering streamlined workflows, security, mobile access, customizable templates, integration, analytics, and excellent customer support.

CONS

Pricing: DocuSign can be more expensive than some of its competitors, especially for users who need to send a large volume of documents or require more advanced features.Learning Curve: While DocuSign is generally user-friendly, some users may find the platform to have a slight learning curve, especially if they are not familiar with e-signature software or other document management systems.Limited Customization: While DocuSign offers customizable templates, some users may find that the platform is less flexible than they would like, particularly if they need to create more complex document workflows or require more advanced features.Internet Reliance: DocuSign applications are reliant on a stable internet connection, which means that users may experience disruptions in service or delays in accessing documents if their internet connection is unstable or goes down.Limited Compatibility: While DocuSign integrates with many other software applications, some users may find that the platform is not compatible with all of the software they use, which could create challenges for integration and workflows.Legal Limitations: While DocuSign is widely accepted as a legally binding e-signature solution, some legal jurisdictions may have specific requirements or limitations for electronic signatures that could create challenges for some users.

Manmohan

Graphic Design, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Streamline Your Signing Process with DocuSign

If you're looking to simplify the signing process of important documents, look no further than DocuSign. As someone who has used the software extensively, I can attest to the fact that it makes signing documents a breeze.The beauty of DocuSign is that it eliminates the need for printing out documents, signing them manually, scanning them, and then sending them back. Instead, you can simply sign documents electronically, whether you're on your computer, tablet, or smartphone. This saves you time, paper, and ink, making it an eco-friendly option.The user interface of DocuSign is also incredibly user-friendly. The dashboard is easy to navigate, and you can easily upload documents to be signed, add fields for signatures, initials, and text boxes, and send them to the relevant parties for signing. You can also set up automatic reminders for anyone who hasn't signed yet, ensuring that the process is efficient and timely.One of the best things about DocuSign is that it integrates with a wide range of software applications, including Dropbox, Google Drive, and Salesforce. This means that you can easily access and sign documents from wherever you are, making it an incredibly flexible option for busy professionals.The security of DocuSign is also top-notch. The software uses SSL encryption to protect all documents, and each user is required to provide two-factor authentication for added security. Furthermore, you can view an audit trail of all activities related to a document,

PROS

1. Efficient and time-saving: One of the key benefits of DocuSign is that it streamlines the signing process, making it more efficient and saving time. With DocuSign, you no longer need to print, sign, scan, and mail documents, which can be a time-consuming and tedious process. Instead, you can sign documents electronically, saving you time and effort. This is particularly useful for businesses that need to process a large volume of documents quickly.2. User-friendly interface: DocuSign has a user-friendly interface that is easy to navigate. The dashboard is well-designed and provides all the necessary tools to upload documents, add fields for signatures, initials, and text boxes, and send them to the relevant parties for signing. You can also set up automatic reminders for anyone who hasn't signed yet, ensuring that the process is efficient and timely. The interface is intuitive and straightforward, which means that even those who are not tech-savvy can use it with ease.

CONS

1. Cost: DocuSign is not a free service, and it can be expensive for small businesses or individuals. The pricing model of DocuSign depends on the subscription plan that you choose. The basic plan is free but has limited features, and the paid plans come with more features such as the ability to integrate with other software, branding customization, and bulk sending. However, the paid plans can be costly, especially for businesses that require multiple users to access the software. The cost of using DocuSign may be a disadvantage for some users who cannot afford it or do not want to pay for the service.2. Learning curve: Although DocuSign is a user-friendly software, it may take some time for new users to understand how to use the software effectively. The interface may appear overwhelming for new users, and it may take some time to figure out how to use the features effectively. Some of the features require additional steps to set up, such as adding signatures, text fields, or initials, and this can be time-consuming. Additionally, users may need to invest time in learning how to use the software efficiently to avoid errors that can occur during the signing process.

User Profile

Nicholas G.

Verified reviewer

Transportation/Trucking/Railroad, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2023

Docusign is very easy to use and makes managing contracts very simple.

DocuSign tackles the fundamental problem of delivering and signing digital documents; in my case, it assisted me in resolving the issue of inefficient and time-consuming document workflows in businesses and organizations. Docusign solves the problem of people signing papers without having to print, physically sign, scan, and email them; this method is inconvenient; Docusign handles all of the work for you. DocuSign is one of the few electronic signature solutions that is generally recognized and utilized in numerous sectors and government agencies.

PROS

Docusign is extremely simple to use, allowing you to just point and click and, if required, effortlessly submit and forward without having to recreate the document being delivered; virtually any agreement can be signed electronically across all business sectors and industries. DocuSign eSignature removes the expenses associated with printing, mailing, and storage agreements; it is also extremely simple to use and secure. With the aid of connectors, we can automate the majority of the human labor. Docusign makes doing business easy with digital contracts that are as good as paper and can be delivered to individuals all over the world.

CONS

Despite the fact that the method is extremely basic, I had difficulty integrating it with the servicenow application engine, I would also like a nice user manual, the absence of instructions and articles exacerbated my aggravation. I also believe that the possibility to modify forms might be made a bit easier; editing papers and adding new fields may be difficult.

Scott

Verified reviewer

Facilities Services, 11-50 employees

Used daily for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2023

Failure

Horrible, our business has lost thousands of dollars due to their failure, and they expect us to continue to pay thousands more for the contract they can't hold up their end on. It really is almost humorous how great customer service was initially and how fast and dramatically it changed once we signed the contract.

PROS

Initially it was a great product with great support...and then. We noticed as a company that our Job Quote closing rate fell dramatically. I started going through all of the sent quotes and noticed that a bunch of them were not even viewed by the customer. Which was weird since most of the customers were excited about receiving the quotes and ready to start their projects asap. When I started reaching out to the ones that hadn't been viewed, we were informed they never received them. The quotes were being delivered to their spam folders and with some, they were automatically being deleted since they went there. When I reached out to Docusign about this, they just ignored me. They kept closing the Case#. I kept opening a new case and they kept closing it. With no response to us. So, we canceled the card that their payment was supposed to come out of. I guess that got their attention....

CONS

Even though they can't hold up their end of the deal in delivering the quotes to customers, they refuse to let us cancel. We decided to go old school and send our quotes directly from our email and forgo the docusign route. Our acceptance rates have gone right back to where they were prior to using Docusign.

Iris

Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Electronic Signing Made Easy

Since the first time I used DocuSign back in the early 2000's I was in love. This has definitely allowed me to quickly advance through my roles at GGSIR due to time efficiency. My ability to work quickly and accurately is what staff and agents appreciate about me. Any program that helps me is invaluable.

PROS

Most simple/efficient digital signing program made thus far! Easy for clients and agents to use. The auto-scrolling function moves you place to sign so no getting lost! The signing envelopes do not require you to login which makes the signing process faster and less stressful. No program has the same level of functionality nor customization that DocuSign offers. This program will shave hours of time off of your schedule as well as professionalize your client interactions and offer submissions.

CONS

No much! Its hard to nit pick but, the only thing I can say I don't like it that if a client changes their signature they have to create a login for a free account in order undo any changes made to their signature. If (at a minimum) the agent can always correct and reset it that would be great! Otherwise that is officially the only negative I would have to report. Its a pending negative, depends on if there is a solution.

Reason for choosing Docusign

One reason, because it is simple for clients to use. If we can't get clients to use it because they don't feel comfortable or don't understand how it works it can slow or stop the electronic signature process. This signing platform is #1 in my book and I wouldn't recommend anything else.

Ricky

Pharmaceuticals, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2020

DocuSign - What a Time Saver!

Definitely changed the way we do business. It's helped us be more efficient and organized. Before it was a headache to coordinate schedules to obtain physical signatures. Now with DocuSign, signatures are simple and easy to obtain!

PROS

The convenience of being able to obtain secured signatures using email. We use this software to easily obtain signatures for everything: timesheets, expense reports, contracts, etc. You can easily customize your signature templates to your needs and it's pretty simple. You can add several security measures as well to ensure verify the signer. I would say it's pretty user friendly for the signer because we have a lot of older people we deal with and for the most part they can easily sign and complete. This software integrates with our Cloud Base Storage system Box which make things seamless and convenient.

CONS

It is a bit pricey. You basically buy "envelopes" in batches to use to send for signatures. "Envelope" is a term DocuSign uses for anytime you send a file(s) to send for signature(s). Once you send an envelope if the signer doesn't sign for whatever reason it still counts as an envelope used. Basically, once you click send for signature an envelope it's used and no refunds. Another thing that is a bit annoying is applying templates if DocuSign software doesn't automatically detect one of your existing signature templates. I feel it requires too many clicks to apply a template manually. There should be a shortcut button somewhere on the main page to save on time.

Laurent

Information Technology and Services, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

My Review for DocuSign

Personally, DocuSign is a tool that I use frequently and would recommend to anyone for the simple and good reason; the latter makes your personal or professional life easier but also perfectly meets the criterion of time saving, in particular speed of use.Personally, DocuSign is a tool that I use frequently and would recommend to anyone for the simple and good reason; the latter makes your personal or professional life easier but also perfectly meets the criterion of time saving, in particular speed of use.Personally, DocuSign is a tool that I use frequently and would recommend to anyone for the simple and good reason; the latter makes your personal or professional life easier but also perfectly meets the criterion of time saving, in particular speed of use.

PROS

The DocuSign - eSignature avenue completes the missing link in a long process of an online approval chain. In its particularity to accelerate the agreements between different or several parties, by radicating the manual aspect of certain tasks but even more by facilitating the interconnection with various tools and systems. With its security system of encryption keys and its complete identification processes throughout its use; we see that with DocuSign: "The guarantee of both the authenticity of the signature and the integrity of the document is at the heart of its priority for its users. Hence, theft, hacking of documents or even forgery of electronic signatures is of a high level of difficulty.

CONS

Like any DocuSign tool or software, zero risk does not exist. Nowadays, with technological or digital advances. Security is a constant challenge because in the vast majority of cases of identity theft; this was done during the loss or theft of a smartphone and a laptop computer and the victim sees himself being exposed to all forms of abuse including the signing of personal or professional documents without his approval.

LAURA

Cosmetics, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2019

Client-Based Company's Best Friend

DocuSign is a great program that has saved me on more than one occasion. I had a client in Taiwan that needed to sign something within 12 hours or we would miss the deadline, if it wasn't for Docusign, that would never be a possibility. I use it daily and am extremely pleased with my experiences.

PROS

This software saves tons of paper. My business is client-based and we require a lot of negotiations which, of course, must all be signed or initialed for approval. Because DocuSign has digital copies of the contracts, we can just mark them up in DocuSign and then send them off to the client to sign. It can be used all over the world. If I need to sign something from home, I just click. If I have a client in Japan and I'm located in the states, we just use DocuSign to get their signatures without having to put anything in the mail. I can CC anyone when I send out a document and everyone is notified when it is completed so we can take action right away. It lets you know that someone has opened the document but hasn't signed so you can reach out to your client and ask if they need clarification on the contract. It's clear and easy to use, even for those that aren't tech-savvy.

CONS

I don't have a very long list for cons when it comes to this software. I wish that I could replace a document after one or more of the parties have signed but the document isn't completed. I often have clients that sign without reading and then read after signing and want to change things.

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