About Encyro

Encyro makes secure document sharing and encrypted email easy for accountants, financial advisers, insurance firms, physicians, lawyers, benefits services, loan officers, real estate services, non-profits, and professional firms. There is no need to invite clients to sign up. Simply send encrypted email and attachments to any email address. Clients do not need a password. Comply with regulations and stay secure. Shared files auto-organize into client folders. Encyro also provides electronic signatures with specialized support for remote e-signing transactions. You can add custom branding in e-sign email notifications and on the e-sign webpage. All signing parties get free tamper verification and access to audit trails. Save time with re-usable templates that work with...

Encyro Pricing

Unlimited free clients. You only pay for yourself and optionally, staff. Pay yearly to save up to 33%.

Starting price: 

$9.99 per month

Free trial: 

Available

Free version: 

Available

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Your custom branding on client facing upload page, email notifications, and e-signature page

Encyro User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 28 reviews

Justin

Company size: 2-10 employees

Industry: Accounting

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2021

Encyro the excellent solution for this CPA

Great experience. I can quickly and easily send my clients documents with permanent future access to all documents I have sent them.

Pros

The program has a fairly short learning curve. When I finish a tax return, I can quickly upload it to Encyro. When I press send, the client receives an email notifying him/her that a document is available for download. I can included a note the length of my choosing which will be viewable when the client goes into Encyro. I can also includ a note the length of my choosing that will be visible on the notification email. It allows me to set up templates for both of these notes. The software can serve as a simple file transfer mechanism and also as an client account for permanent storage. When the client receives the notification email, he/she has a choice of using it as a file transfer (with no access to other docs that have been sent or will be sent), or setting up an account to allow for future access to all documents that have or will be sent. There is a setting where I can force all clients or the other. I have the setting set to require the client to open the account because I want them to have permanent access to all documents I have sent so I don't have to send them ever again. Customer support is very responsive, and they take into account all of my suggestions for improving the system. I have used them for several years, and several upgrades have been released incorporating many of my suggestions.

Cons

They recently launched esignature capability. It is a good feature, but one problem is that there is an esignature button that the client sees when he goes into Encyro. Unless I have created an esignature document for the client to sign, the button is useless. The client does not know that and will sometimes click on it thinking they can initiate an esignature document. I would that feature happen (which I think will), but in the meantime something needs to be done with that buttom so it does not mislead the client. (I have pointed out the problem to support, and I am sure it will be taken care of.) Also, when you send a client a document, it goes into their account and I have no access to their account. If I send a document that needs to be corrected or is in error, I have no access to their account to delete it or do any housekeeping. I have to simply send another document with a note that the previous one is in error, and they can delete it themselves if they so choose. This is not a big problem, but I would like to have access to the client accounts for housekeeping purposes.

Reasons for choosing Encyro

I spent a lot of time looking at a host of options over several years, including portals. Encyro was the best fit for me.

Reasons for switching to Encyro

I did not actually switch. I have kept Delivery Trust (Identillect) for one time file transfer purposes. Delivery Trust is strictly a file transfer service and it does a great job of that. Encyro offers the ability for my clients to set up an account for permanent storage, which is really important. A few clients don't want that, and also I need to be able to use file transfer for one-time transfers that I don't want to have cluttering up Encyro with a permanent account.

Response from Encryo

Thank you for your detailed review and for your suggestions. The option to retract a previously sent document will become partially available with our "Delete for all" feature but it will only delete the message for the recipient if they have not read it yet. The ability to do more housekeeping on the client's account is something we need to design for (have noted this new requirement). The ability to e-sign an incoming document without a request is also on our list.

Replied September 2021

Maria

Company size: 1 employee

Industry: Accounting

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Functionality

out of 5

November 2021

Secure and affordable.

It is easy to use, you can add security for signatures and to login.

Pros

I like price and how easy was it to use.

Cons

Nothing really. I liked it overall. I recommend it.

Reasons for choosing Encyro

Price and security.

Reasons for switching to Encyro

I was trying different products and I liked Encyro the best for the price.

Response from Encryo

Thank you for your kind review. Using the latest technologies, an advanced cloud infrastructure, and more modern and efficient operational processes allows us to provide a high quality product at a lower price.

Replied November 2021

Patricia

Company size: 2-10 employees

Industry: Accounting

Time used: Less than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
2

Functionality

out of 5

September 2021

Review

Pros

Easy for clients to upload files and files are secure.

Cons

New users can't see previously uploaded documents. It's not clear to recipients that they can open documents without creating an account and establishing a pw.

Response from Encryo

Thank you so much for the review and the feedback regarding the client experience. Some clarifications: Users cannot see previously uploaded documents if they do not have a password (we cannot give access to sensitive files without a password or an expiring email token). If they do have a password, then the uploaded documents are accessible to them in their account.

Replied September 2021

Cindy

Company size: 1 employee

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2021

The best secure HIPAA compliant email on the market

I couldn't have a business or run my business without Encryo

Pros

The ease of use, the ease of setting up. Access to support whenever needed.

Cons

Nothing-This is the best I have used and I have used several that cost 4 times as much as Encrto

Reasons for switching to Encyro

Cost and the other company was difficult to work with. Didn't care about my business

Response from Encryo

Thank you very much for the kind review. We will continue to strive to add more and more useful features.

Replied September 2021

Mark

Company size: 2-10 employees

Industry: Financial Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2022

An Awesome Product At An Unbelievable Price With Responsive U.S. Based Customer Support

Awesome!

Pros

I was searching for (a) an e-sign solution (b) that offered ID verification using KBA via SMS (c) that met all IRS e-signature requirements (d) and offered responsive, U.S. based live, non-automated customer support (e) at a reasonable price (f) with a free trial (g) without requiring annual auto-renewal and hijacking my credit card info. Encyro met and exceeded all of these requirements. PLUS Encyro included secure encrypted uploading, downloading, and storage of documents at a truly substantial cost savings over what DocuSign and Adobe had been charging me for e-signing alone! AND THERE'S MORE! While I was testing the service (before I even subscribed), I offered a suggestion regarding the e-signature audit trail information to their customer support team via email at 11:00pm, and within 50 minutes I had an emailed response from a real live human being that was actually responsive to my inquiry (not a bot generated off-topic auto response like DocuSign and Adobe force their customers to endure). AND within 13 hours from my first contact with them I received a second email informing me that my suggestion had been presented to their engineering team who thought it was a good idea and would implement it "soon". AND 2 hours later my idea had been implemented and was already live! When was the last time you made a suggestion to a software company that was actually considered and implemented ever, much less being considered and implemented within 24 hours? AWESOME

Cons

To date I've not had problems with their product / service. Encyro may be a less mature product than the DocuSign and the Adobe e-sign products but I've been told by Encyro's tech support team that they are working on implementing some of the extra bells and whistles that Encyro does not offer yet. As a professional tax planner and preparer I find that Encyro offers a solid e-sign product that does all that is required of it, is compliant with a broad spectrum of international rules and regulations relating to e-signatures and conducting business electronically as well as the more specialized requirements of the US Treasury and the IRS, and offers a number of what to me are additional benefits to my initial e-signature needs such as secure and encrypted document transmission and unlimited secure and encrypted file storage.

Reasons for choosing Encyro

Encyro offered all the necessary product features, a very reasonable price, superb tech support, and sweeping government and regulatory compliance including US Treasury and IRS rules and regulations; other products that I examined fell materially short in one or more of these categories.

Reasons for switching to Encyro

Overall solid product quality and features, superb responsive and live U.S. based tech support, and a very reasonable pricing structure.

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