About HelloSign

HelloSign is a cloud-based platform designed to help businesses send and receive electronic signatures on documents in compliance with industry regulations. Teams can upload documents from on-premise or cloud storage, add custom fields and email addresses on a drag-and-drop interface and send it to clients for signatures.  

Key features of HelloSign include customizable branding, workflow management, email notifications, audit trail and two-factor authentication. It includes logic and data validation capability, which prevents signers from adding incorrect data or missing fields completely. Administrators can utilize a reporting module to track the status on signatures as declined, completed, out for signature and canceled. 

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Supported Operating System(s):

Web browser (OS agnostic)

240 Reviews of HelloSign

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(170)

170

4 stars

(56)

56

3 stars

(10)

10

2 stars

(2)

2

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 240 results

April 2019

Avni from RTI

Verified Reviewer

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

April 2019

Solid E-Sig Platform!

Overall, Hellosign has really made an impact on our offer letter process. We are now able to send and receive letters in a fast and efficient manner. As mentioned, any document you send over for signature, you can view when a person sees it so there is no need for additional follow up with the potential receiver on whether they received the document or not. It has truly helped me save time and candidates who receive our offer letter through hellosign, are able to sign easily without any complications.

Pros

I love how easy hellosign makes it to obtain electronic signatures on any document. You can easily drag and drop any document or can manually upload the docs. As a user, I'm able to upload a document and assign signature fields easily. An added benefit is that you get a notification when someone views your document as well as a notification when it has been signed. Depending on your settings, you can receive the signed documents in a pdf that is sent to your email. If you have a various forms that you don't want to bundle into a signed packet, you can change your settings so you receive each signed form individually. We use to have a manual signing process for our offer letters which took alot of time and created many hiccups. With hellosign, we are able to upload our offer letter package and get a quick turnaround time on signatures.

Cons

The maincon that I see with this platform is the lack of signature options. I wish there were more styles available. Also, when you upload multiple documents, it can take awhile to load. I am not sure if it was just my computer being slow but this has happened on a few occasions.

June 2019

Shoaib from SRB

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

June 2019

1 2 3.. Sign

Exceptional. No more printing and mailing for signatures.. Worth every penny.

Pros

Hellosign is extremely user friendly, we have team members who aren't great with technology and even they didn't have any issues working with Hellosign.

Cons

It doesn't have options for blue ink as a signature. In the middle east where we operate, some organisations require signature in blue ink. I did suggest this feature but I guess it is still being considered. Some features such as having the option to remove the document ID and separating the audit trail is only available if you go for the business plan. Which wasn't the issue for us since we required more users but if u need less than 5 users then that may be a thing for you to consider.

Reasons for Choosing HelloSign

More user friendly. I was responsible for choosing a product which everyone in the team regardless of how good they are with technology will be able to use. Hellosign was just that.

August 2020

James from Whip Around

Company Size: 51-200 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

August 2020

Extremely Poor Customer Service.

Easy to use software. Expensive for what you get though and the customer service is diabolical. Would not recommend them.

Pros

The ease of use, quick and easy set up of documents but this is common across all e signature softwares.

Cons

Their customer service is very slow. Everytime you message them it takes 24 hours for a basic response. There are plenty of other e-sign solutuions that are better, more cost effective and have much better support. We have been with this company for nearly 3 years, pay over $100 a month and the customer service is diabolical. We have chosen to go with PandaDoc.

Reasons for Choosing HelloSign

No but we are switching to PandaDoc due to the poor customer support even though we made it clear it was urgent.

October 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

2.0

October 2019

Easy, but missing essential functions.

Overall, for the cost, this product is great. If I need additional functionality, I'll pay the additional cost for another product. But, this does basically all the things I need for a fraction of the cost.

Pros

HelloSign is extremely easy to use. There's basically no training required. It's all straightforward. Items can be required or optional. Text fields, signatures, initials, etc., can be added by drag and drop. Templates can be created from any document. It's also very low cost compared to similar products.

Cons

We use HelloSign through Brokermint for real estate brokerage transactions. I wasn't able to save an e-sign document draft, then come back to finish it later. I had to either complete the document or lose it. There isn't a strike through feature, as is common with these products, so the workaround is to insert a text box over existing text and use underscores to strike it. I'm required to add a signer to every document, even if it's myself, but sometimes I just want to add a textbox and save it without needing a signature. Also, as an admin, I wanted the ability to access documents of users, but I don't think that's possible. I was only able to access documents to which I was the creator or a signer.

August 2020

John from Jacuzzi Bath Remodel

Company Size: 51-200 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

A Really Good Option to Document Signing

It is very easy to use and has all the features of some of the better known competitors

Pros

This software is very easy to use and saves documents longer without having to archive. Also, is less expensive.

Cons

There is nothing I am missing from the competitors software and it is a less expensive option than the others.