Jotform Sign

RATING:

4.8

(164)

About Jotform Sign

Jotform is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events. Jotform features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more. Jotform offers plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to their forms. Jotfo...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Jotform Sign Pricing

Free trial: 

Not Available

Free version: 

Available

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Jotform Sign Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Jotform Sign

1 - 5 of 164 Reviews

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

JotForm Lover

10 out of 10 on a scale of 1 to 5. It is off the charts

PROS

I like that I can embed it onto my website for customers to sign before coming in

CONS

There are no cons. Jotform is simply perfection.

Vendor Response

Hi, Thanks for sharing your seamless experience. We're glad to hear that embedding Jotform onto your website for pre-visit signatures has been helpful. Let us know if you have questions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Replied May 2024

Josh

Religious Institutions, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed June 2024

Great product for easy registration

Overall it has been a great experience and many people enjoy the ease of use.

PROS

The ease of use. The customizable fields The electronic signature.

CONS

Sometimes it does not sync with our google drive.

Reason for choosing Jotform Sign

The electronic signature was a must for us when looking for a form platform.

Vendor Response

Hi Josh, Thank you for your positive remarks. It's great to know that you like Jotform Sign and its features. If you're still having difficulties with Google Drive integration, kindly share more details about this issue through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Replied June 2024

Audra

Renewables & Environment, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

FUNCTIONALITY

2

Reviewed March 2024

The "Free Trial" isn't worth it

Not impressed, but it did force me to learn to create my own forms in an actual free app.

PROS

The very first form I created turned out fine. Until I wanted to update the form and it caused nothing but headaches.

CONS

Hard to update. If you create too many forms, you will be charged. Clients had difficultly using form, in the end caused me more work. The Free Trial is VERY limited.

Vendor Response

Hi Audra, Thanks for your feedback, and we're sorry you're having difficulties. We'd like to clarify that forms can be edited anytime and anywhere by simply logging in to your Jotform account, then edit the form you want. In addition to that, any changes on your form will also automatically reflect on the live form, so there's no need to update or re-embed your form manually. Please understand that each of the plans has their own limits. For example, on the Starter (Free) plan, you can only keep 5 active forms at a time. We believe the Starter plan is enough for basic usage. We also have plenty of helpful guides and video tutorials you can find in our User Guide section here: http://www.jotform.com/help/. If you have any questions or if you are still having trouble with your forms, let us know from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Replied May 2024

Šimon

Textiles, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

JotForm Sign

Very pleased, it did the job we needed. We recommend

PROS

JotForm sign is a great service that we used daily. We created a form that had several variables that we needed to know from the customer. After paying for the order, the customer was redirected to the JotForm Sign, where he filled in all the important information regarding the customized product. We then extracted this information into a PDF and worked with it. It saved us hundreds of dollars in coders who would have had to add similar features custom to our eshop. JotForm is very easy to navigate.

CONS

If it was full capacity, we had to delete several records. But to update the capacity, we had to write to support. It didn't happen automatically.

Reasons for switching to Jotform Sign

More creation options. The appearance is more attractive

Vendor Response

Hi Šimon, Thanks for sharing your experience with Jotform Sign. We're delighted to hear that it has been an integral part of your daily operations and has saved you significant costs on custom coding. Regarding the sign document limits, we'd like to clarify that the monthly reset occurs on a fixed schedule and won't automatically reset when submissions are deleted. However, the upload space limit should now reset automatically. If you encounter any further issues or have any questions, please feel free to reach out to our Support Team for assistance via our Contact Us page at https://www.jotform.com/contact/. We're here to ensure a seamless experience for you.

Replied May 2024

Ryan

Accounting, 11-50 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2024

Jotform easy and straightforward to use

Easy to drag and drop fields. Pleasant and easy for others in the team to pick up

PROS

Easy straightforward to use. Drag and drop interface. Collaboration tools were eady

CONS

Hard to easily grab a share link for others to fill forms out

Reason for choosing Jotform Sign

Great ui and interface made the decision easy.

Reasons for switching to Jotform Sign

Zoho was clunky and cumbersome to use. Made it difficult and took extra steps. Also hard to send it to multiple people.

Vendor Response

Hi Ryan, Thanks for using Jotform Sign and for sharing your positive feedback. We're happy you find our platform intuitive. I would like to clarify that getting a link for your sign document is easy. Let me show you how: 1. While in Jotform Sign Builder, click SEND. 2. Click SHARE WITH LINK and then click on the Create Link button. Once a shareable link is generated, you can copy it and share it with your users. Take note that you can't create a shareable link if you have more than 1 role in your sign document. If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Replied June 2024