PDCflow offers a cloud-based digital signature solution that allows users to receive e-signatures from customers. It is suitable for businesses of all sizes across various industries including hospitals, medical billing, law firms and insurance.
PDCflow can be used by multiple users within the organization to request e-signatures. Users can create multiple templates with authorization language for different payment scenarios. PDCflow can be integrated with payment workflows and stores proof of each signature along with payment details.
PDCflow enables organizations to pull audit reports and authenticate signatures using various parameters including email addresses, mobile numbers and time and date stamps. It is compatible with tablets and mobile phones, allowing users to sign documents remotely. PDCflow offers cloud-based security and is also PCI Level 1 compliant. It also offers a mobile application for iOS devices.
PDCflow offers services on a monthly subscription basis that includes support via phone and email.
Roxie from General Collection
Employees number: 11-50 employees
January 2018
January 2018
I can't say there are any benefits over our last software.
This software is not complicated to use. The links are pretty straight forward. Customer service responds promptly
We can't view the name of the bank our customer uses. We would like the name of the bank to show on the receipt.
Windy from K2 Xpress Delivery
October 2017
October 2017
Honestly, I love everything about this program. It is easy to use, the feature is simple especially if you are not a computer savvy.
My only problem is the price. We don't use the program that much, probably only twice a month. And the price that the company offered is just too expensive. Our company is not big. It's a start up, so to pay monthly is just too much.
Craig from Landry and Jacobs LLC
August 2017
August 2017
Ease of use and the customer support team. They were helpful during the transition to their software and are always available to answer questions.
Linda from Horizon West Financial, Inc.
Employees number: 2-10 employees
June 2017
June 2017
Software provides an easy tool to collect ACH payments from customers.
Software has several very useful tools such as the e-signature request and the option to create a recurring schedule from a one-time payment.
Software has areas that are not clear and require assistance from Support such as statuses of pending transactions. Also, it has been a challenge when transactions fail and we have to re-process the payment.
Response: PDCflow, PDCflow
Date: June 2017
June 2017
Linda,
Thank you for your review! We're glad to hear you like our signature services and recurring schedule features.
We want our products to help you succeed and offer self-help resources to answer simple how-to questions. However, if you feel you could benefit from further training, you're more than welcome to contact our support team to schedule additional sessions free of charge. We are always happy to discuss the intricacies of ACH payments and how our system makes that process easier.
As always, please don't hesitate to contact us with any questions or concerns.
The PDCflow Team
Weston from Retail Merchants Association, Inc
March 2017
March 2017
Excellent response time and good information. Will definitely use support again when necessary. Customer support representative was very helpful.
becky from Cross Country Collections, INC
Employees number: 2-10 employees
February 2017
February 2017
Customer service are hands down some of the most awesome customer service reps ive worked with. they never make me feel dumb or slow because I (and we as in CCC) stay behind the times talking in terms of the tech world. I appreciate a business of your size working with a company of our size. I know a lot of companies wouldn't fool with us. I love your product and I'm the primary user of it. as long as things keep going as smoothly we will be staying with your company. FYI any telemarketers have to get through me to get to the representative and since I'm so very happy with your service....that almost never happens in regards to credit card software.
thanks again for all you
easy to use, even those who aren't high tech users can master this with very little trouble
honestly my only problem is not being able to tab from my customer id to the username field. I swear that's my only problem now since you all fixed the number disappearing on the retry field on declined transactions.
none at this time
Laura from Grimm Collections
January 2017
January 2017
I am unsure how to rate a couple of items. The features and functionality did not provide the information we were looking for. We wanted to know the percentage of Credit Card vs Debit Card payments. I have nothing to compare the Value to.
Greg from Delinquent Recovery, Inc.
January 2017
January 2017
I addressed a problem with a card type, which was handled within a just few business hours.
Also, support always does a followup to be sure the issue was resolved, which is appreciated.
Greg from Delinquent Recovery, Inc.
January 2017
January 2017
Every issue has been handled promptly and effectively. The team is obviously qualified and dedicated to their customers.
Response: PDCflow, PDCflow
Date: January 2017
January 2017
Hello Greg,
Thank you for your review. Your business and satisfaction with our products and services is important to us!
Ryan from Goldstone &Associates
December 2016
December 2016
The representative was most helpful in our company's dilemma. She responded very quickly and demonstrated knowledge of the problem and outstanding timing in the solution as well. I am very satisfied in the support I was given by her and she reminded me how good of a decision it was to integrate our software with your company. Thank you so much for the assistance.
Response: PDCflow, PDCflow
Date: January 2017
January 2017
Hello Ryan,
Thank you for the review! We appreciate your business.
Michael from Law office of George N. McCoin
November 2016
November 2016
so far no complaints with either the equipment or customer service, that in itself is worth not having to deal with Pitney Bowes!
Sherri from Tavco Credit
November 2016
November 2016
Reponses to issues are timely. Friendly professional service reps always willing to assist.
System is user friendly.
Jana from Altus GTS, Inc.
November 2016
November 2016
Matt emailed very quickly. When I was still confused, he called to clarify the problem and walked me through the system area where I needed explanation. It was a wonderful and successful experience. Thank you.
Mary from Financial Collection Agency
Employees number: 2-10 employees
October 2016
October 2016
These people are awesome to work with. great customer service and great product .. have never had to worry about banks .. that usually don't like collection agencies .. always quick to reply or help
easiness to use
don't know if I have a least
great for collection agencies
Response: PDCflow, PDCflow
Date: October 2016
October 2016
Hello Mary,
Thank you for your review! We appreciate your business.
Kelly from Credit Bureau Associates
Employees number: 11-50 employees
October 2016
October 2016
We have used PDCFlow for over 10 years. They have anticipated our needs and have made advancements that have eased our collection processes. The credit card processing fees are reasonable, and with the added benefit of AMAZING customer service, we have found a perfect solution for our card processing.
The integration with our Collection Software, DAKCS and the ease of use of the online portal for the individual credit card payments.
Nothing at this time.
Response: PDCflow, PDCflow
Date: October 2016
October 2016
Thank you Kelly!
We appreciate your business.
Sylvia from South Texas Spine & Surgical Hospital
October 2016
October 2016
We have been a customer of PDCflow since 2008. The product is easy to use and roll out to multiple users. When we were looking for a new option that was not previously available, they were quick to come up with a solution and get it implemented. While we have had very few issues with the product or service, any issues are quickly and professional addressed by their customer support. We are very pleased with PDCflow and can highly recommend their services.
Response: PDCflow, PDCflow
Date: October 2016
October 2016
Thank you Sylvia,
We appreciate your business!
Alyssa from UMMC
Employees number: 501-1,000 employees
August 2016
August 2016
Overall the help was great, It was good having someone helping me until we got it. The downside was how much time was wasted on trying to log on for the first time. As a user and customer of this product I would defiantly recommend making it easier for a first time user to be able to log on and use it for the first time without this problem that I had.
What I like about least is that it took many times to log onto the program for the first time.
Response: PDCflow, PDCflow
Date: August 2016
August 2016
Hello Alyssa,
I'm sorry you experienced a difficult time with logging into your PDCflow account the first time. We have thousands of users and generally this is not a problem, but we are researching the issue to put processes in place that are necessary to ensure it doesn't happen again.
I'm happy to see our Customer Success Team was able to resolve your issue by the next business day.
We appreciate our users and any feedback and suggestions you have for us.
Thank you,
The PDCflow Team
Andria from Intermedix
Employees number: 1,001-5,000 employees
July 2016
July 2016
PDC is intuitive, intelligent, supportive, and dependable! I have trained many users to use this product and found it easy to teach and easy for new users to maneuver. As this product has expanded their service features, their communication, support, and knowledge base exceeds expectations at each encounter. The dependability PDC offers is phenomenal and in conjunction with the support, PDC is TOP NOTCH for sure!!
Response: PDCflow, PDCflow
Date: August 2016
August 2016
Hello Andria,
Thank you for taking the time to give us your review. We appreciate Intermedix and the trust you have in PDCflow as your accounts receivables payment system.
Delores from B & B Financial Services
Employees number: 2-10 employees
July 2016
July 2016
They were fast in looking into our problem & getting fixed. They were friendly, they have always been fast on fixing what ever problem we have .
Fast customer service
None
No
Butch from Account Due Services, LLC
Employees number: 2-10 employees
July 2016
July 2016
Started using PDC4U to process credit/debit card payments in 2014 via web portal. Easy to use. Easy to research payments & excellent reporting. Selected a hosted financial system in 2015 that has PDC4U integrated. Seamless, fast transactions continue
Reliable , fast transaction processing, and PCI compliant.
None
Response: PDCflow, PDCflow
Date: July 2016
July 2016
Hello Butch,
Thank you so much for your review. We are pleased that you are happy with our system and we value your business!