PDCflow offers a cloud-based digital signature solution that allows users to receive e-signatures from customers. It is suitable for businesses of all sizes across various industries including hospitals, medical billing, law firms and insurance.

PDCflow can be used by multiple users within the organization to request e-signatures. Users can create multiple templates with authorization language for different payment scenarios. PDCflow can be integrated with payment workflows and stores proof of each signature along with payment details.

PDCflow enables organizations to pull audit reports and authenticate signatures using various parameters including email addresses, mobile numbers and time and date stamps. It is compatible with tablets and mobile phones, allowing users to sign documents remotely. PDCflow offers cloud-based security and is also PCI Level 1 compliant. It also offers a mobile application for iOS devices.

PDCflow offers services on a monthly subscription basis that includes support via phone and email.

Signature ID
Signature ID

Signature ID

Mobile view

Mobile view

View recurring schedule report

View recurring schedule report

Supported Operating System(s):

Web browser (OS agnostic)



45 Reviews of PDCflow

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 45 reviews

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Elvira from AZER TURK BANK OJSC

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Efficient and easy platform for accepting online payments

Pros

PDCflow is a great platform for payment processing and digital signature solutions that every business need. The best feature of PDCflow is integration ability. It is compatible with most merchant services providers. It can also be integrated with other new created platforms thanks to application programming interface. It makes PDCflow unique platform with unlimited opportunities. PDCflow have bunch of other cool features. If online payment is not possible for customers, businesses can accept payments over the telephone too. It increases customer satisfaction and business revenue. Payment recurrence is also useful feature which saves time and money. PDCflow is cloud based payment and digital signature application which makes it possible to make payment and collect signature from a mobile device. Overall I recommend PDCflow if you want to be successful in ecommerce world.

Cons

My only concern is monthly fees. It can be high if you have less products to sell and ofcourse you will get less revenue. But if your business is doing good enough then PDCflow is absolutely for you. Newbies don’t give up so early because PDCflow gives you a great opportunity by offering one month trial period.

Review Source: Capterra

Hunter from Continental Credit Control

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

August 2018

PDCflow

This software is integrated with DAKCS Software for collections and works well generally. Users choose the PDC screen with the DAKCS system and enter the appropriate information to process payments by telephone. Having this integrated saves a lot of time.

Pros

Ability to process credit card and ACH payments including recurring payments while remaining compliant with NACHA & EFTA

Cons

Lost track of recurring payment authorizations causing payments to fail.

Review Source: Capterra

Michael from MJ Altman Companies, Inc.

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Excellent customer service and prompt response. The support staff is the best.

Quick and easy.

Pros

First it does want it is supposed to do. Easy access and easy to use. My staff never has any problems in using this service

Cons

I haven't had any problems with this software. Plug it in and you are ready to go. I can't give any negative responses.

Review Source: Capterra

Response: PDCflow, PDCflow

June 2018

Thanks Mike! We appreciate your review!

Satam from Mordor Intelligence

Industry:  Other

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

A brief review of PDCFlow

I will encourage users to for PDCflow software when it comes to the cloud-based digital signature solution!

Pros

The thing that I like the most about PDCFlow software is that it is simple, efficient, and a friendly software that encourages payments and gets signatures, thus making it an easy consumer experience so that a particular business get paid faster.

Cons

The thing that I like the least about PDCFlow software is that sometimes it gets a bit irritating when the software does not work properly. The customer support is sometimes a bit slow when it comes to aiding in a stressful situation.

Review Source

Areane from FSPMI

Industry:  Other

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

User Friendly

Pros

The software is not complicated to use and very convenient and Support Team is very accommodating on our concerns

Cons

None so far. Keep up the great service

Review Source

Roxie from General Collection

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

January 2018

We were hoping to view bank names from our customers

I can't say there are any benefits over our last software.

Pros

This software is not complicated to use. The links are pretty straight forward. Customer service responds promptly

Cons

We can't view the name of the bank our customer uses. We would like the name of the bank to show on the receipt.

Review Source: Capterra

Windy from K2 Xpress Delivery

Ease-of-use

Value for money

Customer support

Functionality

October 2017

I love the product but for a small business like ours, the price just a tad bit high.

Pros

Honestly, I love everything about this program. It is easy to use, the feature is simple especially if you are not a computer savvy.

Cons

My only problem is the price. We don't use the program that much, probably only twice a month. And the price that the company offered is just too expensive. Our company is not big. It's a start up, so to pay monthly is just too much.

Review Source: Capterra

Craig from Landry and Jacobs LLC

Ease-of-use

Value for money

Customer support

Functionality

August 2017

My transition to PDCflow was quick and easy. Great product.

Pros

Ease of use and the customer support team. They were helpful during the transition to their software and are always available to answer questions.

Review Source: Capterra

Linda from Horizon West Financial, Inc.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Experience has been a bit of self-taught; however, Support has been responsive.

Software provides an easy tool to collect ACH payments from customers.

Pros

Software has several very useful tools such as the e-signature request and the option to create a recurring schedule from a one-time payment.

Cons

Software has areas that are not clear and require assistance from Support such as statuses of pending transactions. Also, it has been a challenge when transactions fail and we have to re-process the payment.

Review Source: Capterra

Response: PDCflow, PDCflow

June 2017

Linda, Thank you for your review! We're glad to hear you like our signature services and recurring schedule features. We want our products to help you succeed and offer self-help resources to answer simple how-to questions. However, if you feel you could benefit from further training, you're more than welcome to contact our support team to schedule additional sessions free of charge. We are always happy to discuss the intricacies of ACH payments and how our system makes that process easier. As always, please don't hesitate to contact us with any questions or concerns. The PDCflow Team

Weston from Retail Merchants Association, Inc

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Review of Status Codes

Excellent response time and good information. Will definitely use support again when necessary. Customer support representative was very helpful.

Review Source: Capterra

becky from Cross Country Collections, INC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

love PDC4U

Customer service are hands down some of the most awesome customer service reps ive worked with. they never make me feel dumb or slow because I (and we as in CCC) stay behind the times talking in terms of the tech world. I appreciate a business of your size working with a company of our size. I know a lot of companies wouldn't fool with us. I love your product and I'm the primary user of it. as long as things keep going as smoothly we will be staying with your company. FYI any telemarketers have to get through me to get to the representative and since I'm so very happy with your service....that almost never happens in regards to credit card software. thanks again for all you

Pros

easy to use, even those who aren't high tech users can master this with very little trouble

Cons

honestly my only problem is not being able to tab from my customer id to the username field. I swear that's my only problem now since you all fixed the number disappearing on the retry field on declined transactions.

Review Source: Capterra

Laura from Grimm Collections

Ease-of-use

Customer support

Functionality

January 2017

PDC Review

I am unsure how to rate a couple of items. The features and functionality did not provide the information we were looking for. We wanted to know the percentage of Credit Card vs Debit Card payments. I have nothing to compare the Value to.

Review Source: Capterra

Greg from Delinquent Recovery, Inc.

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Support is always helpful and expedient.

I addressed a problem with a card type, which was handled within a just few business hours. Also, support always does a followup to be sure the issue was resolved, which is appreciated.

Review Source: Capterra

Greg from Delinquent Recovery, Inc.

Ease-of-use

Value for money

Customer support

Functionality

January 2017

The PDCflow team is awesome!

Every issue has been handled promptly and effectively. The team is obviously qualified and dedicated to their customers.

Review Source: Capterra

Response: PDCflow, PDCflow

January 2017

Hello Greg, Thank you for your review. Your business and satisfaction with our products and services is important to us!

Ryan from Goldstone &Associates

Ease-of-use

Value for money

Customer support

Functionality

December 2016

Fantastic Service

The representative was most helpful in our company's dilemma. She responded very quickly and demonstrated knowledge of the problem and outstanding timing in the solution as well. I am very satisfied in the support I was given by her and she reminded me how good of a decision it was to integrate our software with your company. Thank you so much for the assistance.

Review Source: Capterra

Response: PDCflow, PDCflow

January 2017

Hello Ryan, Thank you for the review! We appreciate your business.

Michael from Law office of George N. McCoin

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Better than Pitney Bowes

so far no complaints with either the equipment or customer service, that in itself is worth not having to deal with Pitney Bowes!

Review Source: Capterra

Sherri from Tavco Credit

Ease-of-use

Value for money

Customer support

Functionality

November 2016

HAPPY WITH SERVCIE OVER ALL ESPECIALLY CUSTOMER SERVICE REPS

Reponses to issues are timely. Friendly professional service reps always willing to assist. System is user friendly.

Review Source: Capterra

Jana from Altus GTS, Inc.

Ease-of-use

Customer support

Functionality

November 2016

Great customer support from Matt

Matt emailed very quickly. When I was still confused, he called to clarify the problem and walked me through the system area where I needed explanation. It was a wonderful and successful experience. Thank you.

Review Source: Capterra

Mary from Financial Collection Agency

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2016

Financial Collection Agency of Anchorage, Inc.

These people are awesome to work with. great customer service and great product .. have never had to worry about banks .. that usually don't like collection agencies .. always quick to reply or help

Pros

easiness to use

Cons

don't know if I have a least

Review Source: Capterra

Response: PDCflow, PDCflow

October 2016

Hello Mary, Thank you for your review! We appreciate your business.

Kelly from Credit Bureau Associates

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2016

Great Service is a Bonus to the Great Product

We have used PDCFlow for over 10 years. They have anticipated our needs and have made advancements that have eased our collection processes. The credit card processing fees are reasonable, and with the added benefit of AMAZING customer service, we have found a perfect solution for our card processing.

Pros

The integration with our Collection Software, DAKCS and the ease of use of the online portal for the individual credit card payments.

Cons

Nothing at this time.

Review Source: Capterra

Response: PDCflow, PDCflow

October 2016

Thank you Kelly! We appreciate your business.


Displaying 1 - 20 of 45 reviews