PDCflow Software

Quick and easy.

Pros

First it does want it is supposed to do. Easy access and easy to use. My staff never has any problems in using this service

Cons

I haven't had any problems with this software. Plug it in and you are ready to go. I can't give any negative responses.

I can't say there are any benefits over our last software.

Pros

This software is not complicated to use. The links are pretty straight forward. Customer service responds promptly

Cons

We can't view the name of the bank our customer uses. We would like the name of the bank to show on the receipt.

Pros

Honestly, I love everything about this program. It is easy to use, the feature is simple especially if you are not a computer savvy.

Cons

My only problem is the price. We don't use the program that much, probably only twice a month. And the price that the company offered is just too expensive. Our company is not big. It's a start up, so to pay monthly is just too much.

Pros

Ease of use and the customer support team. They were helpful during the transition to their software and are always available to answer questions.

Software provides an easy tool to collect ACH payments from customers.

Pros

Software has several very useful tools such as the e-signature request and the option to create a recurring schedule from a one-time payment.

Cons

Software has areas that are not clear and require assistance from Support such as statuses of pending transactions. Also, it has been a challenge when transactions fail and we have to re-process the payment.

Excellent response time and good information. Will definitely use support again when necessary. Customer support representative was very helpful.

Customer service are hands down some of the most awesome customer service reps ive worked with. they never make me feel dumb or slow because I (and we as in CCC) stay behind the times talking in terms of the tech world. I appreciate a business of your size working with a company of our size. I know a lot of companies wouldn't fool with us. I love your product and I'm the primary user of it. as long as things keep going as smoothly we will be staying with your company. FYI any telemarketers have to get through me to get to the representative and since I'm so very happy with your service....that almost never happens in regards to credit card software.

thanks again for all you

Pros

easy to use, even those who aren't high tech users can master this with very little trouble

Cons

honestly my only problem is not being able to tab from my customer id to the username field. I swear that's my only problem now since you all fixed the number disappearing on the retry field on declined transactions.

Advice to Others

none at this time

I am unsure how to rate a couple of items. The features and functionality did not provide the information we were looking for. We wanted to know the percentage of Credit Card vs Debit Card payments. I have nothing to compare the Value to.

I addressed a problem with a card type, which was handled within a just few business hours.
Also, support always does a followup to be sure the issue was resolved, which is appreciated.

Every issue has been handled promptly and effectively. The team is obviously qualified and dedicated to their customers.

The representative was most helpful in our company's dilemma. She responded very quickly and demonstrated knowledge of the problem and outstanding timing in the solution as well. I am very satisfied in the support I was given by her and she reminded me how good of a decision it was to integrate our software with your company. Thank you so much for the assistance.

so far no complaints with either the equipment or customer service, that in itself is worth not having to deal with Pitney Bowes!

Reponses to issues are timely. Friendly professional service reps always willing to assist.
System is user friendly.

Matt emailed very quickly. When I was still confused, he called to clarify the problem and walked me through the system area where I needed explanation. It was a wonderful and successful experience. Thank you.

These people are awesome to work with. great customer service and great product .. have never had to worry about banks .. that usually don't like collection agencies .. always quick to reply or help

Pros

easiness to use

Cons

don't know if I have a least

Advice to Others

great for collection agencies

We have used PDCFlow for over 10 years. They have anticipated our needs and have made advancements that have eased our collection processes. The credit card processing fees are reasonable, and with the added benefit of AMAZING customer service, we have found a perfect solution for our card processing.

Pros

The integration with our Collection Software, DAKCS and the ease of use of the online portal for the individual credit card payments.

Cons

Nothing at this time.

We have been a customer of PDCflow since 2008. The product is easy to use and roll out to multiple users. When we were looking for a new option that was not previously available, they were quick to come up with a solution and get it implemented. While we have had very few issues with the product or service, any issues are quickly and professional addressed by their customer support. We are very pleased with PDCflow and can highly recommend their services.

Overall the help was great, It was good having someone helping me until we got it. The downside was how much time was wasted on trying to log on for the first time. As a user and customer of this product I would defiantly recommend making it easier for a first time user to be able to log on and use it for the first time without this problem that I had.

Cons

What I like about least is that it took many times to log onto the program for the first time.

PDC is intuitive, intelligent, supportive, and dependable! I have trained many users to use this product and found it easy to teach and easy for new users to maneuver. As this product has expanded their service features, their communication, support, and knowledge base exceeds expectations at each encounter. The dependability PDC offers is phenomenal and in conjunction with the support, PDC is TOP NOTCH for sure!!

They were fast in looking into our problem & getting fixed. They were friendly, they have always been fast on fixing what ever problem we have .

Pros

Fast customer service

Cons

None

Advice to Others

No