RMail software


23 reviews(5.0/5)
23 reviews(5.0/5)

RMail is a cloud-based email and electronic signature solution that offers email tracking, encryption of sensitive emails and email-enabled signatures. It is suitable for small to midsize business in industries such as law, insurance, health care, real estate, telecom and government.

RMail allows users to upload unsigned documents, and recipients can sign and return them from within their own email clients using a click-to-sign feature. Multiple people can e-sign attached documents.

Organizations can track emails and access information about email delivery and receipt, including timestamped open reports. Receipts are generated for each sent email which capture when a message was sent, when it was received, opened, signed and returned, as well as message content.  

RMail can be integrated with Gmail and Outlook. It is available on a per user per month basis, and plans are tiered based on the number of users and the number of messages sent monthly.

Supported Operating System(s):
Web browser (OS agnostic)

23 Reviews of RMail

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  • Riley from Allen Insurance Group

    July 2018

    We use R-Post to send encrypted emails

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy to use - both sending and receiving. The read receipt feature is invaluable. Being able to tell someone I KNOW they received my email means our staff isn't given the run around anymore.

    Cons

    Some clients have issues with the encryption, but mostly this has been due to firewalls, etc. but customer service is very responsive so any issues are easily dealt with.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ashley from Ashley J Enterprises LLC

    May 2018

    RMail is just what I need!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I LOVE that you can see when people open your email. This is important to me so that I know my email went through!

    Cons

    I think it's almost too robust -- I believe I may need a software that's a little more simple for me.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    RMail is exactly what we wanted. Email Encryption which is easy for the recipient.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We love RPost. We've used others, and none of them are this easy on recipients. I didn't mention in my review, but it also has e-signing and a few other features. We just love how easy it is.

    Pros

    When you send an encrypted email, Rmail tests for a TLS end-to-end encryption protocol on both the sender and the recipient. If it has this protocol, then it can encrypt and send end-to-end without requiring a password to open it. It has excellent auditing too. You get receipts for the emails you send, and they have the time delivered as well as the time opened (and a bunch of traffic data). These receipts are nested in a separate folder from your Inbox automatically so they don't clutter things up.

    It also has a terrific Chrome interface for Gmail. So, using Outlook and Gmail are the best ways to use this program.

    Cons

    There's really only one - if you don't have Gmail or Outlook, then you have to use their web interface. You can't import your contacts onto the web interface, and there's no autofill or anything, so if you use it a lot, you'll be doing a lot of copy-pasting from your address book into the web form.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    October 2017

    Efficient Way to Track & Show Email Delivery

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great way to show that email was in fact sent to known addresses when we are needing such for parties that do not have an address, or are refusing to provide such.

    Cons

    Bit difficult to get parties to understand proof on this and the reports showing such could be better detailed in layout, but the info is great.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • john from Citywide Parking Ticket Service, Inc.

    Number of employees: 2-10 employees

    September 2016

    A Solid Solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Proof of delivery and proof that our emails have been read is mandatory for email billing of time sensitive hearing results.

    Pros

    Ease of use and dependability.

    Cons

    can't think of any dislikes

    Review Source: Capterra
  • Richard from East Bay IT

    Number of employees: 2-10 employees

    August 2016

    Best Ever Seen

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very easy to install and use. If you need to send documents with a receipt, you need this software.

    Review Source: Capterra
  • Elan from The Weinreb Law Firm, PLLC

    Number of employees: 2-10 employees

    August 2016

    Wonderful, Secure E-mail Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Staff is responsive to any concerns, and tracking of e-mails works well. Pricing for the year is not bad. Overall, I've had an excellent experience with RMail.

    Pros

    Ease of use.

    Cons

    Recipients have difficulty opening encrypted messages (i.e., sometimes encryption does not work as well as it should).

    Review Source: Capterra
  • Jeffrey from Life Storage

    Number of employees: 1,001-5,000 employees

    August 2016

    Valuable service, great return on investment

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We send legal notices in states where allowed using RPost and have not only seen a great return on investment with the savings in postage but an increase in customer repsonse to those notices when compared to USPS.

    Pros

    Very easy to integrate into our systems and software

    Cons

    None

    Review Source: Capterra
  • Ira from Ira D. Karmelin, Attorney & Counselor at Law

    Number of employees: 2-10 employees

    August 2016

    Proof Beyond a Reasonable Doubt

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    While my word is taken at face value, it's always better to have confirmatory proof that I did as I said. Additionally, RPost/RMail proves that the e-mail was delivered and opened, not just sent.

    Pros

    As the title says, it's proof beyond and to the exclusion of every reasonable doubt.

    Cons

    In sending e-mails you are able to list the client the e-mail is being sent for, but once that case is closed, you cannot remove the client from the list of clients.

    Review Source: Capterra
  • Jon from Butcher Robinson & Staples International Limited

    Number of employees: 11-50 employees

    August 2016

    Email with confidence

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Proof of delivery and encoded transmission is essential for some documents, RPost does this with a couple of clicks. No fuss, easy to use from MS Outlook, good reports of use. As soon as you work with it you have confidence in the product and the dedicated team behind it.

    Pros

    Easy to load, manage and use.

    Cons

    Some receivers need to 'white lable' the sender, but this is easily dealt with.

    Review Source: Capterra
  • Hal from X-tra Storage Inc.

    Number of employees: 2-10 employees

    August 2016

    Easy to use, effective and legally acceptable!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I own a self storage facility in PA and have used RPost for several years. PA regulations allow communication with occupants via email if noted in lease. RPost is integrated into our operating software, Sitelink, and facilitates collection activities as well serving legal notification of exercising our lien rights and scheduling auctions to collect past due amounts. It is extremely easy to use in that venue as well as to use it in sending out other emails through Outlook.

    Pros

    Ease of use, effectiveness and affordability.

    Cons

    Can not think of one.

    Review Source: Capterra
  • Nick from BGi.uk

    Number of employees: 11-50 employees

    August 2016

    Registered Mail - worth while or not?

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The capabilities of the service meet all our requirements to evidence despatch of documents to and receipt of those documents by clients. The added facilities are proving increasingly valuable as we learn how best to adopt and adapt them for our business

    Pros

    Simple effectiveness

    Cons

    I really haven't come across any negatives. We have been using the system for over two years.

    Review Source: Capterra
  • Nick from BGi.uk

    Number of employees: 11-50 employees

    August 2016

    Registered Mail - worth while or not?

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The capabilities of the service meet all our requirements to evidence despatch of documents to and receipt of those documents by clients. The added facilities are proving increasingly valuable as we learn how best to adopt and adapt them for our business

    Pros

    Simple effectiveness

    Cons

    I really haven't come across any negatives. We have been using the system for over two years.

    Review Source: Capterra
  • Brian from Bilhartz Desert Insurance Agency

    Number of employees: 11-50 employees

    August 2016

    Do your homework first, RMail does it all!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I work in the insurance business and handle PHI/PII. I had been searching for a product that would allow me and my agents to be able to remain compliant but not break the bank! I tried others and found the functionality to be very cumbersome and they would only encrypt the attachment and not the actual email. I met an RPost/RMail representative at a health care symposium and I haven't regretted it one bit!

    Pros

    It's easy to use and even specify what parts of the email you'd like to encrypt. One bonus feature I was not made aware of is that you can also send large-file (up to 500MB) emails through my RMail account and even have the ability for signing contracts! All of this for a price that is less than half of a competitor that only encrypts the attachment!

    Cons

    None to list.

    Review Source: Capterra
  • Lydia from Huntington Reproductive Center

    Number of employees: 201-500 employees

    August 2016

    My experience with RPost

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    for such big company and many clients, it seems a little bit less experience to support the company with virtual desktop environment or they forget what kind of platform their clients use. besides that, supports are nice and willing to help. the only draw back is time zone difference. We are based on west coast, we have to work on east coast schedule.

    Pros

    1. Easy to use
    2. enough functions to satisfy different business needs.
    3. Having addon built into Outlook is so convenient.

    Cons

    1. Support time: only limited to east coast time last time i checked. if it has been changed, I apologize. you can cross out this item.
    2. sending "registered" email depends on user alone. if user forgot, then whole purpose to have RPost is waste. Need to have backup plan.
    3. no mobile apps to associate with outlook (exchange) on mobile devices.

    Review Source: Capterra
  • Mike from Mountain Empire Older Citizens, Inc.

    Number of employees: 201-500 employees

    August 2016

    Email Security at an Affordable Price

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    After HIPPA we had to tighten up our thinking about security, particularly email security. Affordable solutions were in short supply if you did not run your own in-house email server- which being small, we did not. After much research, found RMail and tested it in our environment. Worked great!

    Pros

    Can take one of the pre-programmed easy settings, which enforces encryption and passwords, without the users intervention.

    Cons

    That I didn't find it years earlier.

    Review Source: Capterra
  • Richard from POLITIC

    Number of employees: 2-10 employees

    August 2016

    No Excuses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    There are several things that I could comment on regarding RMail, but I believe there is one thing that all users have in common. Once it is sent to the recipient, that is the end of it. No one can come back later and say they never got it. This is the real hallmark of the product. it strips recipients of excuses. if it is sent...it is received.; it is just that simple.

    Review Source: Capterra
  • Wendy from Bradford County

    Number of employees: 501-1,000 employees

    August 2016

    Email Encryption for Local Government

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were looking for email encryption that would be easy for our employees to use and also be easy for the recipient to use. After testing a few, we decided on RMail.

    Pros

    Easy to use for both sender and recipient.
    Reasonable price.
    HIPAA compliant.

    Cons

    You can't manage your own users, you have to email the company to have users added or removed.

    Review Source: Capterra
  • Gary from GDD Inc

    Number of employees: 2-10 employees

    August 2016

    RPost usage in insurance agency

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using RPost for several years. The E-signature, verification of delivery and encryption have aided our agency since we are paperless and documentation is a must.

    Pros

    Easy to use. Have not had an issue with customers using the E-signature or encryption feature. The verification of delivery has saved us several times in providing proof an email was delivered to a company or client.

    Cons

    Not integrated in our agency management system. Some issues when sending large files.

    Review Source: Capterra
  • Jack from UFCW Midwest Benefit Funds

    Number of employees: 11-50 employees

    August 2016

    Just what I needed.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    In today's world of privacy (HIPAA), you can never be too careful in your correspondence. Anytime you can add another layer of protection, you're better off going that extra mile.

    Pros

    Encryption is key to privacy.

    Cons

    n/a

    Review Source: Capterra
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