--- title: "Amazon SES Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Amazon SES. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Amazon SES is a good fit for you!" source_url: "https://www.softwareadvice.com/email-marketing/amazon-ses-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Management Software](https://www.softwareadvice.com/category/3433-email-management/) / [Amazon SES](https://www.softwareadvice.com/email-marketing/amazon-ses-profile/) / Amazon SES Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/email-marketing/amazon-ses-profile/) Reviews [Alternatives](https://www.softwareadvice.com/email-marketing/amazon-ses-profile/alternatives/) # Amazon SES User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 123 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.0/5 - Value for money: 4.6/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 86 reviews (70%) - 4 stars: 31 reviews (25%) - 3 stars: 6 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I love that I can receive all my Amazon information inside my Amazon mail I don’t have to worry about mixing up my important information with my Amazon perks and notification - I have found it works like a charm for sending tons of emails, like order confirmations or account notifications. - It is useful sending out multiple emails to clients. ### Most mentioned cons - Very recently I had to wait a month until an account from one of our customers was finally approved and then a couple of months later, we had another customer that was rejected for no reason whatsoever and we had to escalate to have it into production. - That I haven’t been able to access my account in decades - Some users find it difficult to navigate the platform and set up their email campaigns, leading to frustration and confusion. ## Amazon SES customer reviews Showing reviews 1-25 of 123 (page 1). ### Amazon SES Is One Of The Best And Affordable Email Service - Overall rating: 5/5 - Reviewer: Anna B. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered The Amazon SES price is extremely reasonable, and it is also reliable and you can receive a lot of emails within a day #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Amazon SES cost is very affordable, and it is akso a reliable way to send and receive marketing messages #### Cons To be honest, I do not experienced or find any fault or problem with Amazon SES service because it does what it says --- ### Amazon Simple Email Service - does what it says on the tin - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used SES in multiple projects and it has proven itself to be a reliable service time and time again. The pricing is amazing and whilst you don't get all the bells and whistles other more fully featured services offer it does what it says on the tin. I've used it for multiple different projects utilising both API and SMTP connectivity and both have been solid. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The pricing is amazing for such a great service. The API is well documented and SDKs are available for the most popular languages. If you are integrating with legacy systems where you have no API access and require an MTA to be configured that i also supported. There's a generous free tier available for smaller projects as well (so long as you are using either EC2 or Lambda to integrate). #### Cons There's really not much to dislike about SES. A dashboard like Sendgrid provides would be a nice additional option but it's aimed at doing one thing and doing it well. #### Reasons for choosing Amazon SES Pricing and reliabiity were the main drivers. There is also superb SDK provision which allowed us to easily integrate multiple different projects in different languages. --- ### Reliable and Scalable Email Delivery - Overall rating: 5/5 - Reviewer: Swaibu B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Amazon SES is a reliable, scalable, and cost-effective email service that integrates well with other AWS services. It works especially well for transactional emails and high-volume email delivery. However, the initial configuration and deliverability management can require some technical effort and ongoing monitoring. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Amazon SES provides reliable and scalable email delivery with strong integration with other AWS services. It is cost-effective for applications that need to send transactional and notification emails at scale. #### Cons The initial setup can be somewhat complex, especially when configuring identities, permissions, sending limits, and email deliverability. Proper configuration and monitoring are important to maintain good delivery rates. --- ### You can't beat the price to performance ratio - Overall rating: 5/5 - Reviewer: Angus M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered My experience overall has been extremely positive, the price makes it the best tool out there for sending a lot of emails. Emails land straight in inbox as they should, and the tools to help manage bounces and complaints included are top notch. I'd recommend Amazon SES to anyone who sends a lot of emails. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how easy it is to get started with SES as well as how cheap and reliable the service is. #### Cons The dashboard takes a bit of getting used to, but it's manageable #### Reasons for choosing Amazon SES I chose Amazon SES over all competitors due to how many great reviews there were about it online, along with the cheap price. #### Reasons for switching to Amazon SES Emails didn't always hit inbox with mailchimp, and the price is overall more expensive. --- ### The BEST choise to mail service - Overall rating: 5/5 - Reviewer: María A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am a user for a few monthd and i used to have problemas with mail delivery, but It really helped me to improve my email campaigns #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Amazon ses has a really good prive tonuse It for mail marketing and intégrate It with other softwares #### Cons It's not really easy to set Up, but the support works fine. #### Reasons for choosing Amazon SES Because of the price and some reviews from other people #### Reasons for switching to Amazon SES Amazon ses IS cheaper and works pretty good. --- ### By far the best feature within the AWS suite - Overall rating: 5/5 - Reviewer: Nrip N. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using SES for transactional as well as marketing(newsletter) email delivery. We love it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 3/5 #### Pros It works, and is cheap. There is nothing of the sort to compete with SES for what it offers #### Cons Needs skillful setup as well as administration. Reports are not comprehensive and need SNS knowledge to be able to generate #### Reasons for choosing Amazon SES Price and scalability #### Reasons for switching to Amazon SES it was becoming extremely expensive to send emails via Mailchimp, and Zimbra as wellas Bluehost mail delivery was leading to a number of mails landing up in spam. Elastic email, we never really were able to get comfortable with --- ### Perfect for transactional emails - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used SES to send notifications from a web platform when certain events occurred. We had a 100% success rate and were never disappointed y the product. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros - It's easy to configure and implement - It makes sending transactional emails very easy - Costs can be easily forwarded to clients #### Cons SES requires technical skills, so only developers can actually access it features, but that's reasonable given the features the product offers. #### Reasons for choosing Amazon SES We're already using the Amazon Web Services platform and it's easier to keep everything in one place, also the quality is very high, as expected from Amazon. --- ### robust and cheapest email delivery on the world - Overall rating: 5/5 - Reviewer: Ari Eko P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. i am avid user of amazon ses and this i very good software #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Amozen ses is cheapest and very good for deliverity in email space. their free tier is also generous and their pricing is very pocket friendly. #### Cons setup is complicated especially for newbie, but there are tons of guide on the internet to setting amazon ses. --- ### Very cheap but hard to set up - Overall rating: 5/5 - Reviewer: johan m. - Verified reviewer: Yes - Industry: Higher Education - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Frustrating at first after buying a course to be able to do the configurations it was excellent to be able to get the potential out of the tool #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Very profitable. deliverability is excellent from very efficient smtp. the ability to send emails per minute is super goodthe economics of the service. #### Cons technical support is very poor. the documentation sometimes doesn't help.the desktop board is very unfriendly. Configuring the smtp and getting it to production is a big challenge --- ### Great value for monet - Overall rating: 5/5 - Reviewer: Wale A. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Amazon SES has helped us cut a lot of costs. As someone who moved from Mailchimp, I can appreciate this pay-as-you-use model. Although you might miss the fancy insights provided by standard email marketing services, integrating Amazon SES into a capable program bridges this gap. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The best thing about Amazon SES is the price. You only pay for what you use, and even with this, it's possible the cheapest solution for bulk emails. The delivery rate is good, and it integrates with most bulk email platforms and programs. #### Cons Amazon SES is not exactly easy to set up unless you're a bit tech-savvy. Also, the support is a bit slow when responding to limitation issues. However, once you overcome these hurdles and get it running, the rest is just a piece of cake. #### Reasons for switching to Amazon SES Amazon SES is a lot cheaper. --- ### THE BEST THING OF AMAZON SES - Overall rating: 5/5 - Reviewer: Friend F. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using this site since 2019 and it has been good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Kind of friendly and easy to use to it's people. #### Cons The redemption of their cards into cash is not acceptable --- ### Solid transactional email solution, great API - Overall rating: 5/5 - Reviewer: Nick K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SES is definitely the place to start if you are in AWS and need to send transcational email. It works very well, email deliverability is good, and the cost is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great API, well priced, and well integrated into the Amazon Web Services ecosystem. Deliverability is good, and dedicated IP pricing is very low. #### Cons Support is pretty weak, as with all of AWS. You need to have in-house expertiese to successfully use most AWS services, and SES is no exception. When deliverability is problematic the support team can help but it requires escalation and patience. --- ### Review for Amazon SES in our workplace - Overall rating: 5/5 - Reviewer: Darian P. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All of our automated email services go through Amazon SES. We send automated emails for billing reasons (invoices, receipts) We send automated emails for claims management We send automated emails to our employees with reports We even use SES to send reports to our departments with all the errors from SES the previous day (like updating email addresses in our system if they bounce) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We light how easy it is to setup credentials for our email addresses and send them out. For example, we needed a process which bulk emails many of our insureds and needed a way to easily do this through python. We previously had a self hosted email server we were using but wanted to upgrade to something cloud based and secure. #### Cons One issue we have had was that we would like to be able to store a copy of the messages we send. We are required to save copies of outbound communications for some of the messaging and we have to get around this by using an email account as an 'archive email'. Nothing major but just something that has come up. #### Reasons for choosing Amazon SES We were already integrated with Amazon for many other projects so we thought it was a nice logical forward. --- ### Cost effective and extremely reliable - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has provided us the base of our email delivery. Pocket friendly and worth every penny you put into. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We have been using Amazon SES service right from the initial stages of our product journey. It is extremely reliable and has never failed us. I like the fact that we can track the emails sent, I use it for a lot of purposes. It has always been fast and robust, a must use. The best part of it being very cheap. #### Cons The implementation is not very fast, it did take a bit of time. But once you are up and running, it does not require a lot of maintenance. --- ### Simple Email Service is Actually Simple - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use SES to provide a single point of e-mail delivery for out application servers, that allows us to have a stable delivery platform for all of our application needs. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Simple Email Service (SES) is a great solution that takes a lot of the hard work out of mail delivery. #### Cons There are silent limits to SES that need to be lifted by reaching out to support. This is both a reasonable step to combat spam, and a frustrating discovery for those with legitimate intentions. --- ### Best Solution to Mass Email - Overall rating: 5/5 - Reviewer: Nessma E. - Verified reviewer: Yes - Industry: Publishing - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I saved thousands of dollars by using Amazon SES to send my newsletter to my over 10,000 list. I rarely pay anything every month, and when I do, it's pennies. For me, it was easy to integrate, but for some it could be challenging. Also, the customer support could be a little difficult to use for help. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The cheapest way to send thousands of emails every month is using Amazon SES. You get 62000 free emails monthly and after that it's only $0.1/ 1000 emails. No other email provider or mass email manager gives you that luxury. Plus the sending is very reliable and spam control is perfect. #### Cons If your emails are heavy on graphics or images or files, you'll consume much bandwidth which will cost you some money even in the free tier of sending. However, it's nothing compared to what you will pay for sending thousands of emails with any other provider. The other problem is integrating the service with your website or provider. It might be challenging for some with no knowledge of software or server installation. --- ### Simplest way to send and work with email in the cloud - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent solution with great scalability and priceing model. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SES revolutionized way of sending and programatically working with incomming email in the same way that AWS S3 revolutionized storage few years ago. It not only allows you to send all your commercial email but gives you tools to work with incoming email using all of AWS managed services. It's super easy and extremely scalable solution. #### Cons Before starting using it you need to prepare some kind of monitoring system to carry about your emails reputation. --- ### Reliable SMTP server - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Reliable Email sending service A very low-cost SMTP server #### Cons Need to write our own custom code to track bounces, unsubscribes and spam complaints. --- ### Effectively authenticates and guarantees sender reputation. - Overall rating: 5/5 - Reviewer: Jessica B. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Effective and highly scalable email service that guarantees sender reputation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Able to use it for mass marketing emails and email authentication. #### Cons Can’t say because I’m so glad it is based on the cloud and it allows me to manage inbound and outbound mail effectively --- ### Slightly steep learning curve but reliable email delivery - Overall rating: 5/5 - Reviewer: Beecher B. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm very pleased with SES so far. The free tier is enough for many to get by with, and it's very inexpensive with use beyond that. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Once I got it setup, it has worked perfectly without any continual maintenance. Emails are delivered quickly and don't end up in spam boxes at the recipient end. #### Cons It's not entirely straightforward to configure and the instructions aren't very intuitive for beginners. You'll need to set it up a few times for a couple domains to get the hang of it. --- ### Easy Transactional Emails - Overall rating: 5/5 - Reviewer: Jose G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If you don't need to track anything with the emails but just have the need to send emails out, this is by far your best choice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to send emails via SMTP protocol and an API. With the API they can achieve millisecond speeds to send emails. It's very affordable. #### Cons Some of the configuration options are a bit complicated and require purchasing other products from AWS. --- ### Worst customer service - Overall rating: 5/5 - Reviewer: Bhagya M. - Verified reviewer: Yes - Industry: Publishing - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I have used the service earlier around 4 to 5 years, it was profitable to small business, due to cheap marketing plan and all the IPs are very effective #### Cons The worst part is the customer service of amazon ses, once they blocked from sending campaign for any reason but when you asked for appropriate reason for blocking account, they just simply used canned response some time you feel that robot are working there instead of human --- ### SES is YOUR answer for sending emails in your application! - Overall rating: 5/5 - Reviewer: Mike H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros SES help cut expenses of Postmark by offering a fraction of the cost per emails going out. Customer support is very responsive and it's easy to request quota increases. #### Cons Postmark offered nice insights to individual emails, which SES does not. --- ### My experience with SES - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 5001-10000 employees - Product usage: Used other for less than 12 months - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our product notifications and delivered using SES and our overall experience was good #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I have been involved with the process of setting up Amazon SES in the organisation. Our infrastructure is hosted on AWS, hence we decided to go with SES. The delivery rates are great. I think the best part about this is how cost effective it is. You get a robust tool for a low cost budget. #### Cons Implementing SES was not as easy as it seems. However, once it is configured, it is quite easy to operate --- ### The cheapest email solution - Overall rating: 4/5 - Reviewer: Muhammed Emin G. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 5001-10000 employees - Product usage: Used monthly for less than 12 months - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used it for email marketing solution, and it works perfectly if you set it right. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros It is very cheap compared to other email marketing solutions. It is highly scalable and great if you send large amount of email. #### Cons It is hard to deploy and manage. Not very useful for templating emails. There is no queuing solution so that you need to implement your own. #### Reasons for switching to Amazon SES Sendgrid was expensive ## More reviews [Next reviews](https://www.softwareadvice.com/email-marketing/amazon-ses-profile/reviews/?page=2) --- Amazon SES Reviews, Pros and Cons - 2026 Software Advice