Best email design product I've used to date.

It allows the most basic of member of my team to create emails with ease.

Pros

I love how easy it is to create and export emails.

Cons

Wish they had a direct integration with Marketo but exporting and copying into Marketo isn't difficult.

A great product with only minor flaws

It's been great. I don't think any of our products do the thing they are intended to do quite as well as BEE Pro. There's still room for improvement, but the complains we have are few and far between. None are a deal-breaker.

Pros

It is easy to use and ensures that your emails will display as intended across email services and clients. We build 100% of our email templates in Bee Pro.

Cons

The visual builder and settings can be a little wonky at times. Depending on the plan you have, it may be difficult to find the right templates with limited organizational options.

BEE Pro helps me to design responsive email template without coding

Pros

Creating an responsive HTML email template using HTML code was unfamiliear to me. Using Bee Pro I am able to create attractive and mobile responsive email template usining their Drag and drop feature within 15 to 30 min. Bee Pro is an easy-to-use and user friendly tool.

Cons

Limited integration with Email Marketing tool. We had to export email templates in HTML.

The Worst Customer Support I've Ever Seen

We like the product and wanted to purchase. We submitted for a nonprofit discount and the customer support went from bad to unbelievably awful. I clearly stated up front that we operate under a DBA but I waited days for responses to simple questions. Our nonprofit status was unofficially denied. I was finally contacted by what seemed to be a customer service supervisor referencing two options for us to still be approved under a DBA. When I replied asking for the procedure and what steps I needed to take next, he never replied. It has been two weeks. During that two week period a sales rep reach out and asked if we were "interested in upgrading". I said yes and asked if he could help me straighten this all out and he failed to reply as well. This has been the worse customer service experience I had ever had.

Pros

I loved the editor: it had the features we needed and played very well with Mailchimp.

Cons

They broke bulleted/numbered lists into a separate text box which makes text flows very awkward.

Was Great, Until Forced into a Higher-Priced Tier

Great SaaS overall, including a wonderful GMail plug-in, but non-responsive customer service (at least for us).

Pros

Overall, it's on par with some of our favorite HTML WYSIWYG editors. Mobile and desktop emails both look nice, lots of templates, it's easy to use, UI/UX overall was pretty good. One of the features we enjoyed, which we have not seen with others, is the Gmail plug-in (which I think you can use on mobile, if I remember correctly).

Cons

We are still attempting to receive a refund for our subscription, after we were sent an email that BeePro was changing their plans, and discontinuing the one we had purchased. This included forcing us into a higher priced tier. So, we contacted customer service to cancel our subscription and receive a pro-rated refund for our unused months, as we feel it wasn't right to be forced into the higher tier and pay more. After multiple follow ups, they still have not responded after saying they "will look into it." Unacceptable to be strong-armed into a higher paid tier, then ignore us when we contact them about it. In regards to UI, the template management is slightly confusing/clunky, but the Pros outweigh the Cons specifically for this UI consideration.