BombBomb

RATING:

4.4

(128)

About BombBomb

BombBomb is a video messaging platform for solopreneurs and enterprises. Connect, communicate and collaborate with customers and colleagues using BombBomb's asynchronous video software. BombBomb is a leader in async video messaging, helping people to create and share videos on desktops, laptops, and mobile devices. The videos are instantly available to share using email, social media, and 67+ other integrations, like Salesforce and Zendesk. Robust features include editing tools, video library, dashboards, and administrative controls for teams and enterprises.  The Colorado Springs, CO-based technology firm serves 45,000 companies in 43 countries. Clients include REMAX, Cox Automotive, Rocket Mortgage, and a range of customers in financial services, education, consult...

BombBomb Pricing

BombBomb Essentials: $33/month billed annually or $39 billed monthly. BombBomb Plus: $49/month billed annually or $69 billed monthly. Teams: Request a demo for custom pricing solutions

Starting price: 

$39.00 per month

Free trial: 

Available

Free version: 

Not Available

BombBomb Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4.5

Most Helpful Reviews for BombBomb

1 - 5 of 128 Reviews

Haley

Real Estate, 11 - 50 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2022

BombBomb for personalized prospecting emails

User Profile

JIMMY HAYS

Verified reviewer

501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Bomb Bomb is a game changer!

Response rate from my prospects and customers is much higher using Bomb Bomb

PROS

I love that I can make personalized thumbnails so my new customers and prospects know that this is a personal message I took the time to make them - not some spammed video I send to everyone! I also love the fact that inside of gmail I can see who has opened the email and if they watched the video.

CONS

There isn't anything I don't like about the software. I think it is tremendously valuable and very affordable!

Kristy

Marketing and Advertising, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

Why I've Stuck With Bombbomb For My Marketing for Over 10 Years!

You don't stay with a company for 10 years if they aren't doing something right! In 2012, I searched high and low for a video email platform. When I found Bombbomb, I was amazed. They continue to make improvements on the user interface and the options. They integrate seamlessly into Gmail as well as Chrome. They are easy to use and their customer service is just fantastic. When you have a question, the customer service person will send you a video email walking you through whatever they are helping with. It's so cool.

PROS

It's very user friendly. A few years ago they made a huge UI upgrade from the old layout. While I like having control over html code, most average people don't. They did what people wanted. But tech support taught me a trick so I can go back and do it the old way, when I want. The software integrates with other programs I use, such as my CRM, Google sheets & other autoresponders. I love that I can host all of my videos there and I can password protect them for control. I can even customize the video hosting page or I can put a video into an email. I can see when an email is opened, whether or not the video was clicked on or watched and see how far into the video they watched. This works great for calling people right when they see my marketing. They think it's a coincidence -- they don't know I can spy on them! I like that every email also has it's own URL, so it can look like a web page. It's so easy.

CONS

The one thing I don't like is the code that I get to embed. I often have to use a YouTube video for embedding if they don't accept Bombbomb's code. It may just be me, and I'll be calling support to find out how to get around it. I also don't like that emails don't have folders. They do have tags, which they see as the same thing. I wish I could put emails into folders and close them, so I only see what's currently relevant.

Reason for choosing BombBomb

None of the the companies I found at the time did even half of what Bombbomb did at the time. They were a bit ahead of their time. The companies I did find had very limited capabilities and their User Interface was VERY old looking. Bombbomb was cutting edge. I believe they still are.

Rachel

Cosmetics, 2-10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed January 2020

Nice Marketing Emails, lots of Limitations

Frustrating.

PROS

It gave me HTML emails, fancier than just sending plain text emails thru my email account.

CONS

The edibility and customization or templates was so challenging and limited. Once an email template was created by my virtual assistant, I struggles to move content, or drag/drop without making the formatting of the email get "wonky" and messed up. Unlike other companies that have SIMPLE, drag/drop editable designs, I felt unless I knew html coding, I had little control of edit-ability once an email template was created.

Reasons for switching to BombBomb

My new virtual assistant uses VipeCloud - and I'm SO HAPPY with the switch.

User Profile

Arielle

Verified reviewer

Real Estate, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2018

BombBomb Mass Emails...fantastic!

Excellent! BombBomb has a simple design which allows for easy navigation through the program.

PROS

I love that in BombBomb, you can set up tons of separate groups of contacts. This gives us the ability to send mass emails to certain types of groups (i.e. clients, coworkers, in-house). BombBomb is able to track these mass emails to the user, and see if they have opened, clicked on any links in the email, who received it, ect., which allows us the opportunity to adjust contacts in order to find the people most interested. It also has Social Media automation which is a fantastic tool for people like me who always forget to post on social website to increase traffic.

CONS

The customization of emails can be tricky and not as easy as the program makes it seem. It can only be customized to a certain extent of the options they give you (i.e. adding side bars, adding certain media icons, video sizes ect.) However, it is still a fantastic program