Drift vs Iterable
Drift has 198 reviews and a rating of 4.5 / 5 stars vs Iterable which has 48 reviews and a rating of 4.26 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- The platform helps people maintain their customer service with website visitors and prospects. They help you manage the contacts and leads you gain from their platform.
- Drift is easy to use and pretty straightforward. Installing it on your website is super easy and they provide good support.
Cons
- Unethical billing -they kept billing me after I cancelled and make it nearly impossible to cancel (4 requests, still not clear if I'm cancelled).
- None with the software - they are the leader in the space for a reason. Their account executives are a bit pushy on upsells for additional features and functionality.
Pros
- Amazing customer support that's very responsive, knowledgeable and always eager to help. Iterable is very receptive to user feedback, and is constantly improving and building the too.
- The behavioral based segmentation features are very powerful and put a lot of power from the engineering/analytics teams into the marketing team.
Cons
- I only dislike the part of the software where the user fields sometimes looks confusing as there are lots of details that can be found in it.
- Only complaint with iterable is you do not have the ability to recall a send. Wish the emails went out a bit slower in case of emergency... or at least wish you had the option to slow down send times.
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