About Elastic Email

Elastic Email is a cloud-based email marketing and delivery platform that helps enhance business communication with customers and subscribers. Designed for small to large businesses, it enables businesses to maintain improved associations, deliverability, personalization and scalability in how businesses can leverage brand value through email communication.

Key features of Elastic Email include contact management, customizable templates, transactional emails API, email validation, reporting, survey creation, reputation and delivery management. Additionally, it allows integration of email marketing and delivery tools into business websites via simple mail transfer protocol (SMTP) configuration and application programming interface (API) integration. Further, i...


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Supported Operating System(s):

Web browser (OS agnostic)

21 Reviews of Elastic Email

Average User Ratings

Overall

3.05 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

2.5

Functionality

3.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(7)

7

3 stars

(2)

2

2 stars

(2)

2

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 21 results

February 2019

Daniel from Uni-edit

Verified Reviewer

Company Size: 2-10 employees

Industry: Writing and Editing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

February 2019

Elastic Email is a better alternative to MailChimp

After spending tons of money at MailChimp, Elastic Email gave everything that MailChimp did, but for about 33% less the price.

Pros

I like that Elastic Email is so easy to setup and get going. The pricing and features are way more appealing than MailChimp.

Cons

The reputation management features would be better if there were more and faster ways to improve them,

Response from Elastic Email

Replied February 2019

Hi Daniel, Thank you so much! Hope that you will contact our Customer Success team to get help on the reputation management :) Regards!

May 2020

Rune from Leap Loud

Verified Reviewer

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

May 2020

Elastic email review

Having used it for business for several years now, I can vouch for the correctness of the product. It works, and I have not had any issue with it after a lot of usage. Good option if you're looking for a mailer for your sites.

Pros

Elastic email is a good mailer I use for some websites. It is trustworthy of business emails, back and forth. Easy to use. No fuzz

Cons

Only the interface needs a make over as it looks a bit old. It is a professional mailer so it should look like it is as well.

May 2018

James from The Two Percent Ltd

Verified Reviewer

Industry: Management Consulting

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

May 2018

Their own emails go to spam, should tell you everything!

Pros

They offer 150,000 email deliveries per month for free, limited to 5,000 per day. This sounds great! They are the bulk email specialists! Wrong!

Cons

When the account verification email went to my spam folder. I guess I should have know then this company would be a complete waste of time. If your list has any incorrect or bounced emails, they suspend your account, and you need to plead with them to reactivate. Even then, your queue of emails never send, they just sit there doing nothing - with the campaigns marked as sent, but zero activity or emails sent. They blame this on "throttling" but failed to give any explanation why a cleaned double-opt in list with a generic GDPR email should be throttled. the support is terrible - I mean, they ask questions, don't read answers and reply with canned responses that are inaccurate. Don't trust these people with your email lists - it is a waste of your time

Response from Elastic Email

Replied May 2020

Hi, Thank you for your feedback. The reason for the activation message ending up in spam folder might vary on a case to case basis. I would like to apologize, as our anti-spam filter was a bit too sensitive back then. This is resolved now and works much better. Please feel free to check our offer. You might be positively surprised.

July 2020

Slava from ANVI

Company Size: 11-50 employees

Industry: Online Media

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

July 2020

Very bad service NOT recommend

Pros

I dont like this service . Very bad not recommend ☹️

Cons

I started using the service like smtp to send and receive properties on my host - not for marketing. they sent us an official invoice from the payppel to the post our email and they blocked me without warning !! I provided all the proof and still did not unblock me despite this. the support answers every other time. I really not recommend

March 2020

Max from Top Gun CRE, Inc.

Company Size: 2-10 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

March 2020

Pretty good for the price

Overall, Elastic Email may lack some of the smoothness and ease-of-use of some of the larger email marketing providers, but it certainly makes up for that with it's low price. Overall, we're pretty happy with Elastic Email, but have found other resources that offer us higher deliverability.

Pros

Relatively easy to understand interface, major email marketing features at a low price, mostly professional-looking emails, customer service is pretty responsive, great value.

Cons

Email design feature is a little clunky and buggy, deliverability seems to be pretty low...lots of emails ending up in spam!