--- title: "Elastic Email Software Reviews, Demo & Pricing - 2026" description: "Review of Elastic Email Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/email-marketing/elastic-email-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Email Marketing Software](https://www.softwareadvice.com/email-marketing/) / Elastic Email Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/email-marketing/elastic-email-profile/reviews/)[Alternatives](https://www.softwareadvice.com/email-marketing/elastic-email-profile/alternatives/) # Elastic Email Review From $9-$49/month Free version 6 plans Wondering if Elastic Email is right for your organization? Our Email Marketing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Elastic Email 3.9 [(77)](https://www.softwareadvice.com/email-marketing/elastic-email-profile/reviews/) Pricing Starting at $9.00 per user per month ### About Elastic Email Elastic Email is a powerful, affordable email delivery platform designed to help businesses manage email campaigns and chat messages. It enables email marketing, transactional messaging, automated marketing, and two-way communication channels, making it loved by small and mid-sized businesses, startups, and e-commerce businesses. Key aspects of Elastic Email include the Email API & SMTP, which allow developers to easily integrate email sending into their applications to send transactional messages. Email Marketing tools include a drag-and-drop editor supported by AI, smart contact management, email automations, sign-up forms, pop-ups, and analytics to track key email metrics. Elastic Email also offers tools for Chat and Conversations management to keep the teams and customers aligned, thanks to live chat, team chat, and help desk features. Businesses can use various Integrations to connect their apps, shops, or platforms to top-notch email-sending capabilities provided by Elastic Email. Elastic Email is known for its flexible pricing, scalable infrastructure, and responsive 24/7 customer support via email and chat, making it a top choice for companies looking to supercharge thei... r email communication strategy. Wondering if Elastic Email is right for your organization? Our Email Marketing Software selection experts can help you in 15 minutes or less. ## Elastic Email User Interface ## Popular Elastic Email Alternatives Main Product Elastic Email 3.9 [(77)](https://www.softwareadvice.com/email-marketing/elastic-email-profile/reviews/) Ratings Breakdown - 4.03Ease of use - 3.76Value for money - 3.66Customer support - 3.91Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Gmail](https://www.softwareadvice.com/email-marketing/gmail-profile/) 4.8 [(13526)](https://www.softwareadvice.com/email-marketing/gmail-profile/reviews/) Ratings Breakdown - 4.81Ease of use - 4.77Value for money - 4.45Customer support - 4.71Functionality Pricing Available upon request Get Price Alternative Product [Brevo](https://www.softwareadvice.com/scheduling/brevo-profile/) 4.6 [(3512)](https://www.softwareadvice.com/scheduling/brevo-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.49Value for money - 4.53Customer support - 4.49Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) 4.5 [(17680)](https://www.softwareadvice.com/crm/mailchimp-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.35Value for money - 4.17Customer support - 4.36Functionality Pricing Starting at $13.00 per month Get Price Alternative Product [MailerLite](https://www.softwareadvice.com/marketing/mailerlite-profile/) 4.7 [(2322)](https://www.softwareadvice.com/marketing/mailerlite-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.71Value for money - 4.77Customer support - 4.54Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [Constant Contact](https://www.softwareadvice.com/marketing/constant-contact-profile/) 4.3 [(2943)](https://www.softwareadvice.com/marketing/constant-contact-profile/reviews/) Ratings Breakdown - 4.33Ease of use - 4.11Value for money - 4.23Customer support - 4.20Functionality Pricing Starting at $12.00 per month Get Price ## Elastic Email Pricing and Plans Starting price: $9.00 per month Free Trial Free Version Free $0.00 flat rate, per month No plan information available Email Marketing $29.00 usage based, per month Plan includes: - Email Designer - Email Templates Gallery - Campaign Creator - Landing Page Editor - Signup Forms - Segmentation - Analytics - Access to Email API And SMTP relay - Email & Chat Support (24/7) Email Marketing Pro $49.00 usage based, per month Plan includes: - Email Designer - Email Templates Gallery - Campaign Creator - Landing Page Editor - Signup Forms - Segmentation - Analytics - Access to Email API And SMTP relay - Email & Chat Support (24/7) - Email Automations Read More Email API Starter $19.00 usage based, per month Plan includes: - SMTP and HTTP API Access - Unlimited Custom Sending Domains - Suppressions Management - Email Designer - Email Templates Gallery - Tracking and Analytics - Email & Chat Support (24/7) Email API Pro $49.00 usage based, per month Plan includes: - SMTP and HTTP API Access - Email Designer - Email Templates Gallery - Suppressions Management - Tracking and Analytics - Unlimited Custom Sending Domains - Inbound Email Processing - Webhooks - Custom rDNS - Reselling Option Read More Inbox Plus $9.00 per user, per month Plan includes: - Unlimited Message History - Team Chat - Live Chat - Help Desk - Email & Chat Support (24/7) Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Elastic Email Features - Popular features found in Email Marketing A/B Testing Autoresponders Campaign Analytics Campaign Scheduling CAN-SPAM Compliance Contact Management Customer Segmentation Email Tracking Event Triggered Actions Subscriber Management WYSIWYG Editor - More features of Elastic Email Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Campaign Management Click Tracking Customer Surveys Customizable Branding Customizable Fields Customizable Forms Customizable Templates Data Import/Export Drag & Drop Drip Campaigns Dynamic Content Email Campaign Management Email Management Email Marketing Email Monitoring Email Sequences Email Templates Engagement Tracking GDPR Compliance Generative AI Geolocation HTML Editor Image Library Inbox Management Landing Pages/Web Forms Lead Capture Lead Generation Lead Segmentation List Management Mailing List Management Marketing Automation Mobile Optimization Multiple User Accounts Newsletter Management Personalization Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting/Analytics Response Management Routing Scheduling Segmentation Spam Blocker Subscription Management Team Management Template Management Third-Party Integrations Web Forms Workflow Automation Workflow Management ## Elastic Email Integrations Drupal Integration rated undefined from -1 review Joomla Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Cloudways Integration rated undefined from -1 review Make Integration rated undefined from -1 review See all 46 integrations ## Elastic Email User Reviews ## Elastic Email customer ratings - Overall rating: 3.9/5 - Total reviews: 77 ### Rating distribution - 5 stars: 38 reviews (49%) - 4 stars: 19 reviews (25%) - 3 stars: 6 reviews (8%) - 2 stars: 4 reviews (5%) - 1 star: 10 reviews (13%) ### Secondary ratings - Ease of use: 4.0/5 - Value for money: 3.8/5 - Customer support: 3.7/5 - Functionality: 3.9/5 --- ### Elastic Email is a solid deal in terms of functionality and ease of use - Overall rating: 5/5 - Reviewer: Daniel B. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Elastic Email is quite versatile in terms of being able to build a marketing and communication infrastructure with customers and potential customers. On top of that, they way setup their portals really helps my business stay as best as possible in compliance for email marketing. #### Cons We wish there were more ways that were automated that helped us keep our emails leads from becoming stale. Elastic Email does much better in this regard than MailChimp, but its still so easy to make errors that cause a long-term lowering of the reputation score. I wish there more explicit and better ways to automate this so as not to hurt the long-term IP reputation. #### Vendor response Hello Daniel, Thank you for your comment! We appreciate all feedback we receive. Could you please reach out to us at support@elasticemail.com and tell us more about the things you mentioned as "Cons"? Our Customer Success team would love to take a look at this and try to help you get the best experience possible. Thanks in advance! Replied February 2019 --- ### Must have for web developers that host sites for their clients7 - Overall rating: 5/5 - Reviewer: Miroslav K. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Overall I can't imagine my business without this service. Emails are no longer pain to setup and I can be sure that my system emails are delivered. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It helped me to solve deliverability of emails for my clients. Pricing is good and limits are set pretty high. #### Cons Sometimes settings is pretty confusing and initial first time setup took longer than I expected. Otherwise there not much to not like. #### Reasons for choosing Elastic Email I chosse it because of price and generous limits. #### Vendor response Hi Miroslav, Thank you for sharing your experience! We’re so glad to hear that Elastic Email has helped you solve deliverability issues and that our pricing and limits meet your needs. We understand that the initial setup can sometimes take longer than expected, and we truly appreciate your patience and feedback. It helps us improve the onboarding experience for all users. It’s wonderful to know that Elastic Email has become such a valuable part of your business. Replied September 2025 --- ### Their own emails go to spam, should tell you everything! - Overall rating: 1/5 - Reviewer: James H. - Verified reviewer: Yes - Industry: Management Consulting - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros They offer 150,000 email deliveries per month for free, limited to 5,000 per day. This sounds great! They are the bulk email specialists! Wrong! #### Cons When the account verification email went to my spam folder. I guess I should have know then this company would be a complete waste of time. If your list has any incorrect or bounced emails, they suspend your account, and you need to plead with them to reactivate. Even then, your queue of emails never send, they just sit there doing nothing - with the campaigns marked as sent, but zero activity or emails sent. They blame this on "throttling" but failed to give any explanation why a cleaned double-opt in list with a generic GDPR email should be throttled. the support is terrible - I mean, they ask questions, don't read answers and reply with canned responses that are inaccurate. Don't trust these people with your email lists - it is a waste of your time #### Vendor response Hi, Thank you for your feedback. The reason for the activation message ending up in spam folder might vary on a case to case basis. I would like to apologize, as our anti-spam filter was a bit too sensitive back then. This is resolved now and works much better. Please feel free to check our offer. You might be positively surprised. Replied May 2020 --- ### Email Service Provider Elastic - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have several email accounts here and have had great success. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service is TOP NOTCH. Flexible system helps to maximize results and the pricing is good. #### Cons That I have to monitor (delete) some of our contacts from time to time to keep costs down. #### Reasons for choosing Elastic Email We use or have used all of these and more and Elastic Email is the best. #### Vendor response Hello there, thank you for such nice words! It is great to hear that you are highly satisfied with our services and you stick with us even though you have experienced many other email service providers. We promise that we will continue to do our best! Replied August 2022 --- ### Save time and money. - Overall rating: 5/5 - Reviewer: Ferdi F. - Verified reviewer: Yes - Industry: Utilities - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is very ideal for successful and time saving. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's great that it's very beautiful and intuitive for a very affordable beginner. #### Cons Its interface hasn't changed at all and it's very plain. #### Reasons for switching to Elastic Email I made a transition to make changes according to the purpose of use. #### Vendor response Hi Ferdi, thank you very much for sharing your thoughts. We're doing our best to fulfill our customers' needs and provide the best service possible. If you have any specific tips according to our interface, always feel free to pass them on to our Customer Support Team. Thank you for choosing Elastic Email! Replied September 2022 --- ### Great value for transactional email - Overall rating: 5/5 - Reviewer: James W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The API is very easy to use and the price is cheaper than the majority of competing transactional email providers. Whenever I ran into deliverability issues I found the support to very helpful in debugging the issue. I also find the analytics that show the status and content of sent emails really useful. #### Cons While the pricing is very competitive it would be nice if webhooks were included in the standard Email API plan, particularly for bounce notifications which you can receive via email but this is harder to automate. For my use case I don't the other features of the pro plan, just the webhooks, so it's hard to justify the cost. #### Reasons for switching to Elastic Email Significantly cheaper for transactional email #### Vendor response Hi James, thanks for such a positive review! We're glad to hear you find our API easy to use and the price competetitive. We're happy the features of our products are useful, and we'll take all the feedback into consideration. Replied November 2022 --- ### Does the job, gets your email into email boxes but lacks some important features - Overall rating: 4/5 - Reviewer: James D. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good, OK value for the money, needs to add some features like email recipient time zone delivery capability to be a top choice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros We set it up and have used it with little intervention or problem for years. #### Cons It does not have a way to deliver emails at a specific time based on the recipient's time zone. #### Reasons for choosing Elastic Email Easy of interfacing, our software had it built in. #### Vendor response Hi James, thank you for such kind words! We are happy to hear that you are satisfied with our services. As for email delivery based on the recipient's time zone the feature we now have is send-time optimization which sends your campaign to each contacts optimal open time over the next 24 hours. But, we're constantly improving our platform, so we'll take your feedback into consideration. Replied November 2022 --- ### Must use for Email and Promotion Marketing Purpose - Overall rating: 5/5 - Reviewer: Vinod S. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros This tool is Easy of Use and have been using since long time for Sending Marketing emails and promotion emails. #### Vendor response Thank you so much for your kind words! We're thrilled to hear that you’ve been using Elastic Email for a long time and find it easy to use for your marketing and promotional campaigns. Your continued trust means a lot to us. If you ever have feedback or need any assistance, our team is always here to help. Replied October 2025 --- ### Cost effective Email marketing platform - Overall rating: 4/5 - Reviewer: Irfanudeen S. - Verified reviewer: Yes - Industry: E-Learning - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like the features of Elastic Email even though they are very limited in field inputs, and functions. I enjoy more of its benefits than actually what I paid for it. I looked for a simple email marketing tool with less marketing gimmicks or simple solid contents under economy price range, and Elastic Email fulfilled all my requirements. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The most important USP of Elastic Email is its cost factor, very cheap compare to any email marketing plkatform in the market, evcen they provide trail version also. As a email marketing tool it justifies its function with satisfying features, and neatly laid out menu. All features are there, but with limited standards. #### Cons This is not the best choice for those who wants highly customizied, various dynamic contents, number of design template varients, high input fields for making the campign close to target audience. The customer care service is also not that much impressive, getting delayed responses at most of the time. #### Vendor response Hello Irfanudeen, thank you for your review. We are happy to hear that our platform fulfilled all your requirements. We also sent your entire feedback to our Product team so they can have a look at what else we can add. Thank you for choosing Elastic Email! Replied March 2022 --- ### Elastic email review - Overall rating: 4/5 - Reviewer: Rune E. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Having used it for business for several years now, I can vouch for the correctness of the product. It works, and I have not had any issue with it after a lot of usage. Good option if you're looking for a mailer for your sites. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Elastic email is a good mailer I use for some websites. It is trustworthy of business emails, back and forth. Easy to use. No fuzz #### Cons Only the interface needs a make over as it looks a bit old. It is a professional mailer so it should look like it is as well. #### Vendor response Hello, thank you for sharing your thoughts on our platform. We are very happy that you're enjoying Elastic Email! Our UI and graphic designers are constantly working on improving the design of our website, we hope we can meet your expectations soon. If you need any assistance, drop us a message and we'd love to help with anything we can. Replied October 2020 --- Showing 1 - 10 of 77 Reviews [See All Reviews](https://www.softwareadvice.com/email-marketing/elastic-email-profile/reviews/) ## Elastic Email Popular Comparisons [Gmail vs Elastic Email](https://www.softwareadvice.com/email-marketing/elastic-email-profile/vs/gmail/)[Brevo vs Elastic Email](https://www.softwareadvice.com/scheduling/brevo-profile/vs/elastic-email/)[Mailchimp vs Elastic Email](https://www.softwareadvice.com/email-marketing/elastic-email-profile/vs/mailchimp/) [Compare All Alternatives](https://www.softwareadvice.com/email-marketing/elastic-email-profile/alternatives/) ## Other Top Recommended Email Marketing Software [Paminga](https://www.softwareadvice.com/email-marketing/net-results-profile/) **4.6** (33) Recently recommended **10** times [HubSpot Marketing Hub](https://www.softwareadvice.com/product/119437-HubSpot-Marketing/) **4.5** (6251) Recently recommended **4** times [emfluence Marketing Platform](https://www.softwareadvice.com/marketing/emfluence-profile/) **4.7** (51) Recently recommended **3** times [AgencyAnalytics](https://www.softwareadvice.com/web-analytics/agency-analytics-profile/) **4.8** (116) Recently recommended **2** times Stuck Between Options? 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