About Elastic Email

Elastic Email is a Canadian-Polish company, founded in 2010. After many years of providing customers with email services, today Elastic Email is an amazing email marketing platform, built on the most cost-effective email API.

With an SMTP Relay, robust HTTP API, intuitive user interface, 24/7 global support, and pricing designed with small businesses in mind, Elastic Email encourages and supports tens of thousands of companies around the world in creating and sending email campaigns.

Use the power of the comprehensive set of modern tools and smart solutions to scale your business and build deeper relationships with your customers. Hungry for more? Visit the Elastic Email integration page to see how you can integrate your business with Elastic Email servi...


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Supported Operating System(s):

Web browser (OS agnostic)

28 Reviews of Elastic Email

Average User Ratings

Overall

3.04 / 5 stars

Ease-of-use

3.0

Value for money

3.0

Customer support

2.5

Functionality

3.0

Ratings Snapshot

5 stars

(5)

5

4 stars

(9)

9

3 stars

(4)

4

2 stars

(2)

2

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 28 results

February 2019

User Profile Picture

Daniel from Uni-edit

Verified Reviewer

Company Size: 2-10 employees

Industry: Writing and Editing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

February 2019

Elastic Email is a better alternative to MailChimp

After spending tons of money at MailChimp, Elastic Email gave everything that MailChimp did, but for about 33% less the price.

Pros

I like that Elastic Email is so easy to setup and get going. The pricing and features are way more appealing than MailChimp.

Cons

The reputation management features would be better if there were more and faster ways to improve them,

Response from Elastic Email

Replied February 2019

Hi Daniel, Thank you so much! Hope that you will contact our Customer Success team to get help on the reputation management :) Regards!

March 2021

Erik from Internet

Company Size: 2-10 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

A great email-marketing supplier

We could integrate transactional messaging with SMTP as well as use some API-based tools. The solution works well. The documentation answered our questions.

Pros

As a startup, we have to care of our expenses. Elastic Email offers a great product to a good price. And we do love their support team. We did not need them often, but whenever there was a question, their fast reply solved our pains.

Cons

Several clients share the same IP. So as a startup, we did not pay the daily fee for the dedicated IP. So from time to time our emails have been blocked by spamfilters. In these cases, we had to resend some single messages again.

Reasons for Choosing Elastic Email

Pricing and features.

Response from Elastic Email

Replied March 2021

Erik, thank you so much for your review. We're happy that you enjoy using our platform and of course, we'll let our Support team know about your opinion. We'll also take a look at the IP concerns that you put in your review.

March 2021

Antoine from Techo-Bloc

Company Size: 501-1,000 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

March 2021

Good software for the price

Elastic email is a fairly good software, if I can dig out how I can add custom fields into emails, I would appreciate way more my experience.

Pros

The software is really inexpensive compare to other ones out there. Tracking and dashboards are really easy to use and have a lot of information

Cons

I could not found the place to input custom fields on the contact or put personalize fields into the email, I am only able to add standard fields into them. I don't know how reputation is calculated, but you can drop really easily which will cause further problem when sending emails.

Reasons for Choosing Elastic Email

The price

Response from Elastic Email

Replied March 2021

Hello Antoine! Thank you for your review. We've read it carefully and we sent your thoughts on custom fields and reputation to our Product team. Thanks to reviews like yours we're able to improve our service and provide our customers with the best experience possible which is our main goal. Many thanks Antoine!

May 2020

User Profile Picture

Rune from Leap Loud

Verified Reviewer

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

May 2020

Elastic email review

Having used it for business for several years now, I can vouch for the correctness of the product. It works, and I have not had any issue with it after a lot of usage. Good option if you're looking for a mailer for your sites.

Pros

Elastic email is a good mailer I use for some websites. It is trustworthy of business emails, back and forth. Easy to use. No fuzz

Cons

Only the interface needs a make over as it looks a bit old. It is a professional mailer so it should look like it is as well.

Response from Elastic Email

Replied October 2020

Hello, thank you for sharing your thoughts on our platform. We are very happy that you're enjoying Elastic Email! Our UI and graphic designers are constantly working on improving the design of our website, we hope we can meet your expectations soon. If you need any assistance, drop us a message and we'd love to help with anything we can.

March 2021

Rajiv from CRM Masters

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2021

Nice support

Its overall good to use and support is awesome!!

Pros

API implementations- and Support team its easy to use and implememations is nice

Cons

emails delivery time. so time its take time to be in box.

Response from Elastic Email

Replied April 2021

Hi Rajiv! Thank you for your kind review. We're glad to hear that you've experienced our great support service. If you will need any further assistance, please don't hesitate to contact us!