About Elastic Email


Elastic Email is a cloud-based email marketing and delivery platform that helps enhance business communication with customers and subscribers. Designed for small to large businesses, it enables businesses to maintain improved associations, deliverability, personalization and scalability in how businesses can leverage brand value through email communication.

Key features of Elastic Email include contact management, customizable templates, transactional emails API, email validation, reporting, survey creation, reputation and delivery management. Additionally, it allows integration of email marketing and delivery tools into business websites via simple mail transfer protocol (SMTP) configuration and application programming interface (API) integration. Further, it provides detailed reports with insights and analysis, which lets businesses engage in revenue-driven campaigning activities.

Elastic Email integrates with in-house modules and third-party software such as Zapier, Mail Merge, CLOUDWAYS, SlmMail and aCYMailing. Support is extended to customers via online chat, a knowledge base, email and an in-app messenger.



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Supported Operating System(s):

Web browser (OS agnostic)

16 Reviews of Elastic Email

Average User Ratings

Overall

2.75 / 5 stars

Ease-of-use

3.0

Value for money

2.5

Customer support

2.0

Functionality

3.0

Ratings Snapshot

5 stars

(3)

4 stars

(4)

3 stars

(1)

2 stars

(2)

1 stars

(6)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-16 of 16 reviews

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February 2019

Daniel from Uni-edit

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

February 2019

Elastic Email is a better alternative to MailChimp

After spending tons of money at MailChimp, Elastic Email gave everything that MailChimp did, but for about 33% less the price.

Pros

I like that Elastic Email is so easy to setup and get going. The pricing and features are way more appealing than MailChimp.

Cons

The reputation management features would be better if there were more and faster ways to improve them,

Response from Elastic Email of Elastic Email

Replied February 2019

Hi Daniel, Thank you so much! Hope that you will contact our Customer Success team to get help on the reputation management :) Regards!

November 2018

Tomer from Poptin

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

Outstanding email platform

Very satisfied with it

Pros

Great deliverability, probably one of the best in the market. Very affordable and awesome support.

Cons

Very basic automation (I'm sure they will develop it too)

Response from Elastic Email of Elastic Email

Replied November 2018

Thank you so much Tomer! We appreciate your feedback a lot!

September 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

4.0

Customer support

1.0

Functionality

1.0

September 2018

Will never recommend, worst customer service.

Have never had such bad experience with an online company. They randomly deactivated the account so my order confirmation emails were not sent out. I emailed customer service team to ask why, they gave me a list of questions to answer, and said I'm not allow to communicate with anyone who has not filled in a doublt opt-in form. What kind of shopping sites force customers to fill in a double opt-in form just to send them an order confirmation? Worst thing is, when they deactivate your account, they do not tell you anything. normally when your website's not sending emails, you think it's a problem with the website and pay huge money to get a technician to check everything for the suprising answer that elastic email has deactivated your account. Worst email provider.

Pros

i have nothing good to say, the only good thing is it's the default mailing service for my server so it was easier to setup.

Cons

They will not tell you the reason why they deactivate your account - even if it's a mistake on their side. You will not receive any apology, they'll reactivate it. or they'll ignore you. There's no customer service.

November 2016

Rafael from Catalweb

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

November 2016

Start to send emailing easy

You can start your emailing to your costumers very fast and easy, you can use his website or your own tools, like cms or ecommerce. Your configuration on dns is easy to do and secure ! Your email have more oportunities to arrive to your costumers.

Pros

Very easy to start and configuration

Cons

The price and some time the ip (free) has in balck list or gray. but not a lot of...

May 2018

James from The Two Percent Ltd

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

May 2018

Their own emails go to spam, should tell you everything!

Pros

They offer 150,000 email deliveries per month for free, limited to 5,000 per day. This sounds great! They are the bulk email specialists! Wrong!

Cons

When the account verification email went to my spam folder. I guess I should have know then this company would be a complete waste of time.
If your list has any incorrect or bounced emails, they suspend your account, and you need to plead with them to reactivate.
Even then, your queue of emails never send, they just sit there doing nothing - with the campaigns marked as sent, but zero activity or emails sent.
They blame this on "throttling" but failed to give any explanation why a cleaned double-opt in list with a generic GDPR email should be throttled.
the support is terrible - I mean, they ask questions, don't read answers and reply with canned responses that are inaccurate.
Don't trust these people with your email lists - it is a waste of your time

March 2018

William from Ker Seguros

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

March 2018

Good but can improve

Pros

The monthly capacity included in the free version is huge but I feel that it lacks many improvements in terms of the facilities they offer. I use it as an add-on for an add-on and I actually get a lot of errors and I'm not sure my emails are being delivered.

Cons

This should be a complement to some bulk email manager. The most attractive thing is the ability to send but it is not so easy to use.

October 2018

Jyothish from WaveMaker, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

October 2018

Cost Effective Alternative to Expensive Email Delivery Platforms

Overall its a very cost-effective alternative to products like MailChimp, etc. We shifted to Elastic Email from MailChimp after deep research on the most cost-effective product in the market.

Pros

The product is very cost effective and provides most of the functions provided by costly alternatives. Setting up and running campaigns are quite easy with very simple UI & initial setup.

Cons

The email analytics shows errors- for example: the open rate & click rate is always inflated.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

May 2018

They will delete you and keep your money

Pros

Easy to use and easy to set up.

Cons

You pay them (albeit a low fee) and if they don't feel you are getting good open rates or data, which is fine on other ESP's such as Mailchimp has high bounce rates they will delete your account BUT keep your money. They don't even offer any advice. Worst ESP I have used and warn you to stay away. All emails I tested went to spam and emails won't deliver to Gmail.

September 2016

Ariel from Ubiqua

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

4.0

September 2016

Slowlest email delivey mechanism

I have three days using the service. i have a queue of email that are not been sent for hours every day. They degrade my service everytime thst they have the chance and I have too contact support to clean the queue and they are so slow to response

Pros

Rest api

Cons

LIFO queue with a huge email delivery.
Slow and untrackeable support

Response from Elastic Email of Elastic Email

Replied September 2016

Hello Ariel, I see your support threads at support.elasticemail.com and it looks like everything was resolved. I will reach out to your personally on this support thread to make sure everything is working properly. You ran into some new account throttling which is necessary to protect recipients, our customers and our network. Thanks!

April 2017

Emmanuel from Aspire systems

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

April 2017

A straight forward product for email marketing

Elastic email is a straight forward product for email marketing. Can't find any new exciting features. The email templates available are straight forward and limited. Flexibility is a problem. Sending follow up email campaigns is an issue that needs to be addressed. Customer support is not great.

May 2018

Josmar from SOAINT

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

May 2018

very good tool for email delivery

Pros

Elastic email is an essential tool for a startup when it comes to carrying out its marketing campaign, customer statistics analysis, blacklists, white lists, template design and a large number of benefits at low costs.

Cons

There are very few cons but maybe the most frequent is better description and navigability within the options in the web version.

June 2018

Richard from Sales

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

June 2018

THEY BREACHED DATA PROTECTION IMMEDIATELY

Nothing at all was beneficial. Company was ridiculous to deal with and email support only with people who dont comprehend what they are doing

Pros

Absolutely nothing is positive about the usability of the software or the service. Clunky, slow to respond and restrictive.

Cons

The service is appalling. They sent me information that was from a completely different account to my email address asking about it. These were 2 completely separate companies with no link. When i wrote back to them, their response was "First of all there's no need to shout. Cool down" that was over an email from someone called Manuel. Absolutely disgusting company!

May 2016

Marc from MACI

Review Source: Capterra


Ease-of-use

3.0

Customer support

1.0

May 2016

If service matters, then ElasticEmail is not your go to

You know that a company is good when you deal with their support team. Well, 3 support tickets, all of it received can replies even if the original ticket was answering all the requests that were in the can reply. Bad service, bad company.

Response from Elastic Email of Elastic Email

Replied May 2016

Marc I'm sorry you feel you have not received great service from our team. I am the operations manager and have reviewed your tickets. Your mail has 3 times the industry standard for problematic abuse rate. Please contact us at http://support.elasticemail.com to discuss further. Michael

January 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

4.0

January 2018

Disappointed!

Pros

150,000 free emails every month, it's a huge advantage over other competitors. You have a lot of room and in some cases you never will go over 150k!

Cons

Not only their emails are going to spam, but I can't even connect to my account, the panel doesn't even load!

January 2016