Elastic Email

RATING:

3.7

(63)

About Elastic Email

Elastic Email is a Canadian-Polish company, founded in 2010. After many years of providing customers with email services, today Elastic Email is an amazing email marketing platform, built on the most cost-effective email API. With an SMTP Relay, robust HTTP API, intuitive user interface, 24/7 global support, and pricing designed with small businesses in mind, Elastic Email encourages and supports tens of thousands of companies around the world in creating and sending email campaigns. Use the power of the comprehensive set of modern tools and smart solutions to scale your business and build deeper relationships with your customers. Hungry for more? Visit the Elastic Email integration page to see how you can integrate your business with Elastic Email services. Best fo...

Elastic Email Pricing

Elastic Email pricing based on the number of email messages sent (Email API plans) or on the number of contacts stored on the account (Unlimited plans). With Elastic Email, users can also send up to 100 emails per day for free. Once users ready to grow their business, they can upgrade to a paid plan that fits their needs. Users can start with just $9 per month for up to 2,000 subscribers and 60,000 emails.

Starting price: 

$9.00 per month

Free trial: 

Available

Free version: 

Available

Elastic Email is an affordable email delivery service to grow your audience, create stunning newsletters, and send emails via robust and scalable API or SMTP.
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Elastic Email Reviews

Overall Rating

3.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

3.5

Functionality

3.5

Most Helpful Reviews for Elastic Email

1 - 5 of 63 Reviews

User Profile

Daniel

Verified reviewer

Writing and Editing, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2019

Elastic Email is a solid deal in terms of functionality and ease of use

PROS

Elastic Email is quite versatile in terms of being able to build a marketing and communication infrastructure with customers and potential customers. On top of that, they way setup their portals really helps my business stay as best as possible in compliance for email marketing.

CONS

We wish there were more ways that were automated that helped us keep our emails leads from becoming stale. Elastic Email does much better in this regard than MailChimp, but its still so easy to make errors that cause a long-term lowering of the reputation score. I wish there more explicit and better ways to automate this so as not to hurt the long-term IP reputation.

Vendor Response

Hello Daniel, Thank you for your comment! We appreciate all feedback we receive. Could you please reach out to us at support@elasticemail.com and tell us more about the things you mentioned as "Cons"? Our Customer Success team would love to take a look at this and try to help you get the best experience possible. Thanks in advance!

Replied February 2019

James

Information Technology and Services, 1 employee

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Great value for transactional email

PROS

The API is very easy to use and the price is cheaper than the majority of competing transactional email providers. Whenever I ran into deliverability issues I found the support to very helpful in debugging the issue. I also find the analytics that show the status and content of sent emails really useful.

CONS

While the pricing is very competitive it would be nice if webhooks were included in the standard Email API plan, particularly for bounce notifications which you can receive via email but this is harder to automate. For my use case I don't the other features of the pro plan, just the webhooks, so it's hard to justify the cost.

Reasons for switching to Elastic Email

Significantly cheaper for transactional email

Vendor Response

Hi James, thanks for such a positive review! We're glad to hear you find our API easy to use and the price competetitive. We're happy the features of our products are useful, and we'll take all the feedback into consideration.

Replied November 2022

Daniel

Publishing, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed November 2022

Elastic Email isn't What they Pretend to be

My overall experience with Elasti Email was unpleasant. I felt they were a dishonest company that lies about its emailing stats. They have incompetent and barely trinaed tech support, and dealing with the Sales manager is like talking to a brick wall of dishonesty

PROS

At first, I liked the ability to cold email. But then, it stopped working.

CONS

Elastic Email has some of the worst trained tech support agents I've ever worked with. People who can't read or process questions. Sometimes you submit a ticket and you get a response that is not remotely related to the issue.

Reason for choosing Elastic Email

We didn't we started using MailJet and Maailerlite and we cancelled all subscriptions to Elastic Email after a data breach that cost us $2500, and they assumed no responsibility. This company is bad, don't use them.

Reasons for switching to Elastic Email

At the time, Elastic Email looked more forgiving to sending cold emails, then it got worse. The number of emailable contact began to decrease and the monthly increased. The customer support and tech support are awful to deal with,

Vendor Response

Hi Daniel, we're sorry to hear you had such a bad experience with us. As for cold mailing, our terms and conditions prohibit sending such emails, and every user has to agree with it before using our services. Recently, we have been taking several measures to not only improve the quality of email delivery but also to limit prohibited content on our platform. I would also emphasize that the rankings available on the Internet, as well as our CSAT (avg 87%), indicate that we enjoy good quality customer support. We are sorry for your experience, however, we believe that the actions we took were justified and explained.

Replied November 2022

Masud

Leisure, Travel & Tourism, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

Managing Email Campaigns Made Easy With Elastic Email

PROS

I like the ease of email campaign management It comes with seamless engagement tracking features The software comes with lots of contact listing and management features

CONS

With Elastic Email, we have not had serious problems

Vendor Response

Hi Masud, thank you for your kind review. We're happy to hear you're satisfied with our services, and you find our platform useful and user-friendly.

Replied January 2024

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Email Service Provider Elastic

We have several email accounts here and have had great success.

PROS

Customer service is TOP NOTCH. Flexible system helps to maximize results and the pricing is good.

CONS

That I have to monitor (delete) some of our contacts from time to time to keep costs down.

Reason for choosing Elastic Email

We use or have used all of these and more and Elastic Email is the best.

Vendor Response

Hello there, thank you for such nice words! It is great to hear that you are highly satisfied with our services and you stick with us even though you have experienced many other email service providers. We promise that we will continue to do our best!

Replied August 2022