API documentation
Supported Operating System(s):
Web browser (OS agnostic)About Elastic Email
Elastic Email is a cloud-based email marketing and delivery platform that helps enhance business communication with customers and subscribers. Designed for small to large businesses, it enables businesses to maintain improved associations, deliverability, personalization and scalability in how businesses can leverage brand value through email communication.
Key features of Elastic Email include contact management, customizable templates, transactional emails API, email validation, reporting, survey creation, reputation and delivery management. Additionally, it allows integration of email marketing and delivery tools into business websites via simple mail transfer protocol (SMTP) configuration and application programming interface (API) integration. Further, i...
21 Reviews of Elastic Email
Average User Ratings
Overall
3.05 / 5 stars
Ease-of-use
3.5
Value for money
3.0
Customer support
2.5
Functionality
3.5
Likelihood to Recommend
Not likely
Very likely
February 2019
Daniel from Uni-edit
Verified Reviewer
Company Size: 2-10 employees
Industry: Writing and Editing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
3.0
Functionality
5.0
February 2019
Elastic Email is a better alternative to MailChimp
After spending tons of money at MailChimp, Elastic Email gave everything that MailChimp did, but for about 33% less the price.
Pros
I like that Elastic Email is so easy to setup and get going. The pricing and features are way more appealing than MailChimp.
Cons
The reputation management features would be better if there were more and faster ways to improve them,
Response from Elastic Email
Replied February 2019
Hi Daniel, Thank you so much! Hope that you will contact our Customer Success team to get help on the reputation management :) Regards!
May 2020
Rune from Leap Loud
Verified Reviewer
Company Size: 1 employee
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
May 2020
Elastic email review
Having used it for business for several years now, I can vouch for the correctness of the product. It works, and I have not had any issue with it after a lot of usage. Good option if you're looking for a mailer for your sites.
Pros
Elastic email is a good mailer I use for some websites. It is trustworthy of business emails, back and forth. Easy to use. No fuzz
Cons
Only the interface needs a make over as it looks a bit old. It is a professional mailer so it should look like it is as well.
May 2018
James from The Two Percent Ltd
Verified Reviewer
Industry: Management Consulting
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
2.0
Customer support
1.0
Functionality
3.0
May 2018
Their own emails go to spam, should tell you everything!
Pros
They offer 150,000 email deliveries per month for free, limited to 5,000 per day. This sounds great! They are the bulk email specialists! Wrong!
Cons
When the account verification email went to my spam folder. I guess I should have know then this company would be a complete waste of time. If your list has any incorrect or bounced emails, they suspend your account, and you need to plead with them to reactivate. Even then, your queue of emails never send, they just sit there doing nothing - with the campaigns marked as sent, but zero activity or emails sent. They blame this on "throttling" but failed to give any explanation why a cleaned double-opt in list with a generic GDPR email should be throttled. the support is terrible - I mean, they ask questions, don't read answers and reply with canned responses that are inaccurate. Don't trust these people with your email lists - it is a waste of your time
Response from Elastic Email
Replied May 2020
Hi, Thank you for your feedback. The reason for the activation message ending up in spam folder might vary on a case to case basis. I would like to apologize, as our anti-spam filter was a bit too sensitive back then. This is resolved now and works much better. Please feel free to check our offer. You might be positively surprised.
July 2020
Slava from ANVI
Company Size: 11-50 employees
Industry: Online Media
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
July 2020
Very bad service NOT recommend
Pros
I dont like this service . Very bad not recommend ☹️
Cons
I started using the service like smtp to send and receive properties on my host - not for marketing. they sent us an official invoice from the payppel to the post our email and they blocked me without warning !! I provided all the proof and still did not unblock me despite this. the support answers every other time. I really not recommend
March 2020
Max from Top Gun CRE, Inc.
Company Size: 2-10 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
3.0
Functionality
5.0
March 2020
Pretty good for the price
Overall, Elastic Email may lack some of the smoothness and ease-of-use of some of the larger email marketing providers, but it certainly makes up for that with it's low price. Overall, we're pretty happy with Elastic Email, but have found other resources that offer us higher deliverability.
Pros
Relatively easy to understand interface, major email marketing features at a low price, mostly professional-looking emails, customer service is pretty responsive, great value.
Cons
Email design feature is a little clunky and buggy, deliverability seems to be pretty low...lots of emails ending up in spam!
