FireDrum software


180 reviews(4.5/5)
180 reviews(4.5/5)

FireDrum is a cloud-based email marketing tool designed for businesses of all sizes. It offers email design, list management, member reporting and campaign reporting functionalities within a suite.

The FireDrum editor allows users to design emails using a drag-and-drop interface. Users can also add images to their emails with the help of Pixabay integration. The list management feature lets users import contacts from CSV files and create segmented lists based on member information such as age and location.

Users can track email open rates and click-through rates of their campaigns in the real time. FireDrum also allows users to track subscriber activities, and it integrates with social media sites include Twitter, Facebook and LinkedIn. Users can also insert social media sharing icons in their emails, which enables recipients to share campaigns.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

180 Reviews of FireDrum

Showing 1 - 20 of 180

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  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Love this system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Marketing is a very important part of a business and tools like FireDrum take the stress out of creating interesting marketing.

    Pros

    It's so simple to create emails and there are some great ways to track and report membership which really can show how the software is increasing your business.

    Cons

    No cons at this time. Everything works pretty smoothly and you can create really professional and modern looking emails in no time at all.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • ORNELA CAROLINA from MARGARITA INTERNATIONAL VILLAGE

    July 2018

    Excellent soffware that allows you to create, program and configure the electronic mail completely

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I make the most of my company using current tools. A quality product, long live marketing!

    Pros

    Its editable templates, really a practical solution and the Spam filter, guarantees quality and security.

    Cons

    It is not easy to use, it requires practice and good handling, luckily technical support
    solves and pays attention in any doubt.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • moses from self employed

    May 2018

    Signing up to FireDrum and setting up an email campaign is as seamless and painless as I hoped

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of sending out emails without much hustle. It is very easy to manually add lists or to import from third party sites There are a number of customer care channels that really reduces time spent looking for solutions to problems FireDrum is generally a good and affordable service.

    Pros

    I loved the fact that they offer email templates to ease the creation of email accounts. The delivery rate on our emails was quite satisfactory with the majority of them getting past spam filters.
    The tutorials that appeared when setting up campaigns were well timed, helpful and non-intrusive.
    The animated drag drop and preview features really helped the non technical members of the team create professional looking emails within a really short time.
    The last page where one has to confirm details before publication is a nice touch that I haven't seen in many competing services. It helped us make sure that all details were in order, a lot of mistakes were found and corrected in this final page

    Cons

    the dashboard is quite cluttered making it hard for a new user to know what they should be focusing on.
    The bright red bars at the top and bottom of the page aren't exactly visually appealing. I feel that the messages being portrayed in these red bands could be done with a pop up on the site or sent as a form of notification email.
    While the functionality of the service is on point, the UI badly needs a makeover.
    I would have loved the free plan to have a higher sending limit. 100 is too low when you consider competitors in the space

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kathy from Mimi's Greenhouse

    Number of employees: 1 employee

    January 2018

    Best customer service ever!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is a very inexpensive way to connect with my customers on a regular basis.

    Pros

    First, the price is better than any other email list provider I've tried but the big reason I'll stay with Firedrum is the customer service. I had a problem creating an email sign up form for my website. I know just enough about web building to be dangerous. The whole IT crew came to my rescue. I even got personal emails and phone calls from customer service reps to help me. This never happens on other providers I've had in the past. I'll be a Firedrum customer for life!

    Cons

    I did have issues trying to add a second business to my account but the service is so inexpensive that I just opened a second account for that other business.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jamison from GetFound Agent

    Number of employees: 2-10 employees

    August 2017

    I have used this email solution over the years and have watched it get better and better!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Increase in all our email campaigns resulting in +350% increase in sales coming in through this channel. We use this product internally and as well for our clients. Our business has grown because we use this email marketing solution.

    Pros

    I love the new email editor that allows me to create my own custom email templates to use with my campaigns. I'm not restricted and can be as creative as I want to be. I can make my templates match my brand easily. I also love the easy to understand reporting and the open boost feature which re-sends my campaign automatically back out to my list members that didn't open the initial send. This feature has greatly improved our open rates and click thru's. With this solution, I feel like I'm in control. Best of all the cost when compared to other email tools in hands down way more affordable. I would recommend to anyone to try out this solution and see for yourself how much of an impact that Firedrum can have on your email marketing goals.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sammy from Chapman BMW on Camelback

    Number of employees: 10,000+ employees

    June 2017

    I am in the BMW market and I love Fire Drum because it is one central platform that I can use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am able to reach all of my clients from a central platform that looks professional and accomplishes the goal that I and my company set out with. Our clients love the look that Firedrum Marketing makes possible and they appreciate staying informed. Without fire drum I wouldn't be able to reach all of them...

    Pros

    I like the formatting they use to help you make your own personalized mailers and email campaigns. My clients have complimented me in the past with how it looks and it makes me feel good that I use such little effort to achieve such professional looking pages.

    Cons

    I do not like how it has the unsubscribe feature at the bottom of the screen though I realize why its there.

    Review Source: Capterra
  • Alex from Visionstar

    Number of employees: 51-200 employees

    June 2017

    I like it over all but they need to work on the speed, sometimes it's too slow

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    same benefits you can get with any other email marketing software

    Pros

    templates are pretty cool, you have many options with different styles, the price is not bad, easy to read

    Cons

    Speed, sometimes it takes a lot of time to load the templates, to edit the templates and so, the price is not the best

    Review Source: Capterra
  • Manuel from Nivar Photography

    April 2017

    I love it so much. Thanks for your great program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    After I get this services i can send thousand emails to all clients and we get more business. I love it

    Review Source: Capterra
  • Manuel from Nivar Photography

    April 2017

    I love it so much. Thanks for your great program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    After i lost all my pictures i get this program and I just recovered all my files and fast!!! I love it

    Review Source: Capterra
  • Bettina from Urbanly DIVA Inc.

    Number of employees: 2-10 employees

    April 2017

    User Friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I had an overall great experience. I was easy to use. The features meet my needs and the reporting is inclusive.

    Pros

    I live the reporting product-graph/diagrams.

    Cons

    None at this time I am still familiarizing myself with the software.

    Review Source: Capterra

    Response: FireDrum Email Marketing, FireDrum Email Marketing

    April 2017

    Hi Bettina, Thanks for the feedback. If you would like to schedule a time to go over your email marketing strategy please call or email me directly. Thanks, Daniel Anzalone | Account Manager FireDrum Email Marketing (480) 699-1524 daniel@firedrum.com

  • Ray from Advanced

    March 2017

    My Review.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Fire drum marketing is a good program to use to email to your clients. Clients can opt out if they want. I can see how many emails are opened. A number and percentage.

    Pros

    Not to hard to design an email to send.

    Cons

    It would be really great if there are interactive tutorials.

    Review Source: Capterra
  • Bonnie from Real Estate

    March 2017

    sometimes it locks up

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A time or two I've had a problem with it saving my e-newsletter while in the midst of putting it together. The tech helped out, but the only person who could do it was that person from the back end. It took some doing! Otherwise, I would have had to redo the whole things. Also, when I put it on LinkedIn, it is tiny on the page. Why is that? It looks strange.

    Review Source: Capterra
  • Robert from DMB Financial

    Number of employees: 51-200 employees

    March 2017

    Quality Control

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My experiences were great and I would recommend this product to anyone that could use it. Everything is very user friendly and easy to navigate.

    Pros

    Easy to use!

    Cons

    A little slow at times.

    Review Source: Capterra
  • Tina from Arizona office designs

    March 2017

    Great review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software was a space Great experience easy to use would recommend to a friend. Lots of options in the marketplace but this would be the one I would use again or recommend like I said earlier

    Review Source: Capterra
  • Bryant from EventsMade4u.com

    March 2017

    Firedrum Marketing works!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've been using FireDrum marketing for years now. I own an events company that provides decor', entertainment and other event services for holiday, wedding, birthday and year round events. Keeping in touch with past clients and future clients is really important to my business as there is always a holiday event around the corner that past clients can use my services. A periodic email reminder that I can service there year round event needs is a perfect marketing tool for me. FireDrum gives me reasonably priced easy to use email marketing services for this purpose.

    Review Source: Capterra
  • Maya from Anytime events

    March 2017

    Good service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am a first time user and the experience was effortless and hassle free. Would recommend this for anyone keen on not wasting time around navigation.

    Review Source: Capterra

    Response: FireDrum Email Marketing, FireDrum Email Marketing

    March 2017

    Hi Maya, Thank you for the review. If you would be interested in a free account review please let me know! Thanks, Daniel Anzalone | Account Manager FireDrum Email Marketing (480) 699-1524

  • Lisa from Real Living Property for You

    Number of employees: 11-50 employees

    March 2017

    Makes me look professional!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love FireDrum Email Marketing! They help maximize my business goals and help make me look even more professional to my clients!

    Review Source: Capterra

    Response: FireDrum Email Marketing, FireDrum Email Marketing

    March 2017

    Hi Lisa, Thank you for the review. If you would be interested in a free account review please let me know! Thanks, Daniel Anzalone | Account Manager FireDrum Email Marketing (480) 699-1524

  • Howard from Preferred Auto Glass

    March 2017

    Email marketing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    FireDrum was very helpful in explaining all the features they offered with email marketing. I highly recommend them to anyone that needs to send out emails regarding your company and special offers.

    Review Source: Capterra

    Response: FireDrum Email Marketing, FireDrum Email Marketing

    March 2017

    Hi Howard, Thank you for the review. Please let me know if you would be interested in a free email marketing strategy review! Thanks, Daniel Anzalone | Account Manager FireDrum Email Marketing (480) 699-1524

  • Dick from Strategic Outlooks

    Number of employees: 1 employee

    March 2017

    Great eMail vehicle

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It takes more than a couple of eMail's to create a brand recognition. Otherwise you must have a great immediate call content. We used it for a monthly newsletter and it would have worked if we would have maintained the use with the list we had.

    Pros

    Ease of use with a great list!

    Cons

    Can't easily edit the mailing list after it has been submitted.

    Review Source: Capterra

    Response: FireDrum Email Marketing, FireDrum Email Marketing

    March 2017

    Hi Dick, Thank you for the review. Please let me know if you would be interested in scheduling a free email marketing strategy review! Thanks, Daniel Anzalone | Account Manager FireDrum Email Marketing (480) 699-15

  • Glen from Honeywell - Electrical Services

    March 2017

    Highly Recommended!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I find that the ease of use and features are quite remarkable. I wish I had found this software earlier. It would have made my task much easier! Thank go to FIRE DRUM!

    Review Source: Capterra

    Response: FireDrum Email Marketing, FireDrum Email Marketing

    March 2017

    Hi Glen, Thank you for taking time to leave us a review. If you would be interested in scheduling a free email marketing strategy review please call or email me. Thanks, Daniel Anzalone | Account Manager FireDrum Email Marketing (480) 699-1524

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