Overall, our experience had been great for 2 reasons.....1) Excellent Support. 2) We got good results and leads from their bulk email software. The main obstacle that always prevented us from venturing out into cold email marketing was domain reputation. I’ve read that if we run cold email campaigns our domain will most likely get blacklisted and penalized. We needed a company to not only enable us deploy cold emails safely but help us understand HOW and WHY it works.

Overall campaign performance is excellent considering the limitations on what cold email marketing can do. Best bang for buck purchase we have made this year. Also, I like the option of purchasing data.

I wish their email list segmenter was a bit more versatile and easier to use. Took a while to get used to. I also wish they had more API integration options to tie into other softwares we are using.

Overall, it gets the job done.

Whenever I need help or assistance they're always an email away. The response time is usually within an hour. They help me with emails, templates, and creating different lists.

The platform (UI) can be more friendlier and easier to manage. Example to auto separate the open/click emails from the starter emails. However, for a management fee, they will do the leg work for you.

We spent about $600 testing this and it was a complete disaster. Stay away if you can or prepare to suffer.

You can upload any list you want if you are into spamming. - Don't do it.

Feature description before ordering makes this tool look like it is a pretty good deal. However, when you start trying to use it that you start noticing that it is essentially a fairly crappy tool probably put together like a combined patch of scripts. The menu is completely irrational breaks all UX basic standards, the basic features are lacking, do not expect this to be a powerful email tool, you will notice if you sign up for a plan that even the signup process is absolutely horrendous. Terrible support, essentially after you signup you may get ticket support and get some answers but if you start digging into more problems like where are my invoices and charges then you are out of luck. It is almost like they do not want you to notice that they are charging you.

The features were pretty straightforward to use. The support is interactive, hands on and willing to help however way possible. The team go above and beyond to help set me up for success in the program.

Nothing I can honestly think of. They have over delivered and outrank the other options I was considering.

In September 2019, we decided to go with MailClickConvert as secondary email service. We utilize the service as a prospecting tool – allowing us to market to prospects quicker than with other email services like Constant Contact, etc. Recently, I had an issue with a list I was trying to upload into the system to complete sending a new email campaign. [SENSITIVE CONTENT HIDDEN], our recently assigned Client Success Executive, was able to diagnose and solve the issue with the .csv file. Without her involvement, the email portion of this campaign would most definitely been delayed by days. Her intervention and resolution was a “clutch” move. This is an example of the service that I don’t get even from a CRM service that’s more expensive. As a fairly new client, this is the type of service that keeps small business clients, like me, happy. Thanks [SENSITIVE CONTENT HIDDEN] – nice work!

I wanted MCC to be a second email tool in my arsenal. My CRM tool is so strict that using it almost evokes fear of being blacklisted. With MailClickConvert, we are able to go-to-market with a marketing message faster and with a bit more flexibility than with the existing integrated CRM tool.

only thing I think could be improved is the ability to select and send to multiple csv files. Currently, the system makes you combine the csv files or develop an entirely new campaign. It’s minor, but it could be made more efficient. One other area that could be improved is the availability of html templates – to make it easier, faster to develop and launch an email campaign.

I would make the case to stakeholders to pay more for more comprehensive features, if they were available. But our search did not reveal any other vendors that could support deliverability to cold emails like MailClickConvert.

MailClickConvert allows us to send large cold email marketing teams and track engagement, while protecting our domain reputation. Our campaigns have been successful, in a short amount of time, to generate new leads for our sales team. Support has been very responsive during our implementation, seemingly available at all hours of the day. The product has also been very affordable and implementation was simple.

Our use case requires a lot of manual work as it isn't currently possible to create a dynamic, multi-touch campaign that adjusts sends based on engagement as it goes. Reporting is also a bit manual, as the in-platform metrics are limited and full reports need to be exported in order to provide full visibility.

It's been a great system to use and the customer service has always been top notch which is extremely important to me.

The system is easy to use and and easy to setup

Being able to delete spam emails or unscubscribe them in a group would be a great feature.

We trialed MCC as a platform for sending qualification emails to cold leads for paid market research engagements. Because our engineering infrastructure is not robust enough to spin up our own mass mailing servers, we were caught between a rock and a hard place looking for a platform that would allow us to send the volume we needed with potentially high bounce rates, while maintaining flexibility for adding and removing IP addresses. The platform UX is definitely clunky and needs improvement, but the market positioning and price point makes MCC a very attractive option if you have the staffing to administrate and monitor. There aren't many people operating in that space, and for the volume, MCC is very affordable.

Ability to customize and cold send. Granular domain and IP management. Unrestricted seats. Throttling

UI is clunky, requires a lot of help from customer support. Needs to be closely monitored. That being said, my CS rep, [SENSITIVE CONTENT HIDDEN] was fantastic. Prompt responses, always helpful, and made the experience much easier to manage.

The overall experience has been great. We're able to deploy thousands of emails with very few issues.

We really like the email list verification tool that helps prevent importing contacts with invalid email addresses. We also like the intuitive interface that makes utilizing all the features relatively easy.

Occasionally new domains get blacklisted very quickly even after proper IP warm up tactics are employed.

Great!

The software is simple and has all the bells and whistles to get the job done. The best part is the customer service. I am lucky to work with [SENSITIVE CONTENT HIDDEN] and she goes above and beyond and takes care of things fast!

Can't think of any. It all works like it should.

I have had good results but only because of the fact I am using [SENSITIVE CONTENT] as a manager. Otherwise I would never have stayed on.

The ability to identify why some emails are not getting through and change IP address or other tactics is terrific. You cannot do that on Constant Contact.

Everything else is way too difficult for a non-techie. The email builders are like 1990's word perfect

Very good

I like to completeness of the platform as far as the features offered and the value of the feature to the purpose.

Can't think of anything so far but I'll let you know

Excellent experience and communications!

The availability through MailClick and the analytics provided in a weekly basis.

There is nothing that I do not like about the services provided thus far.

Ease of use. Customer support is excellent

Nothing. Maybe make it easier to create emails with more options