All OneSignal Reviews
1-25 of 89 Reviews
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Krunal
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Best site for marketing email
It is sending needy information to the user who used to take an interest in our app or site, and this is trying to back our users to the site and app, so it is very problem-solving for the company, which needs marketing and continues to make the interest of the user in our product, that's it, and use of API is straightforward to make our products more, and this is also a part of this
PROSThe Onesignal app is used to send small or push notifications to mobile, email, or the web; this is useful software in the company. I think, because of its marketing purpose, it is excellent. We also try this, which gives us perfect marking options like email marketing and some app marketing; with this, we send some additional information to the user for using our app or site and make more interest in our service. It is basically API based, so we start with a trial version, and I think it is perfect to create our new site or app marking with the help OneSignal. I recommend it
CONSI think our company is significantly related to it, but at this time we do not find any dislike from it, it is effortless to use and gives us very related information about users also
Marcius
Verified reviewer
Marketing and Advertising, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed March 2022
Popular tool, but limited unless you pay more
Depending on what you want, OneSignal might be for you, either for free or pretty expensive, in my opinion. If you want it just as a tool for push notification, then it does it and it does it pretty great. No flaws there. But you do need to know how to use it and integrate it. It's not as straighforward and easy to use as some would like. And if you want more features, depending on what you want, be prepared to pay extra... It's one of the popular solutions for premade apps, so out of necessity I use it, and I might say I even prefer it over Firebase as I didn't encounter as many problems with it as I did when using Firebase. Integrating it with pre-made apps is what made it pretty easy to use for me - but keep in mind that I'm a bit experienced with technical things and can understand them. Even if you're not, there are probably videos you can find that'll guide you through doing whatever you might want to achieve with it. Thank this to the awesome community build around it.
PROSOneSignal has many features. So many that in fact it might be overwhelming for people. They not only offer push notifications, but SMS and emails as well... at an extra cost either to them, or a external provider for SMS. You are pretty unlimited with the free plan, but that's where everything stops, because if you need to use this tool beyond the very basic, then you'll need to get on the paid plan. Since it's so popular there is extensive documentations and videos that will show you how to do almost anything you want to do with it. They also have a lot of integrations with various tools.
CONSExtra costs for tags, which is pretty crazy since a big ecommerce store might have over 500 tags. It does sometimes feel that each feature is added as a "money grab" opportunity, like everything has a price tag. For example Basic A/B testing and Advanced - just so that if you want the advanced one, you must get into the higher plan.
Reasons for switching to OneSignal
Firebase is much more complicated and if there is any possibility of error, Firebase will probably have it.
Dave
E-Learning, 2-10 employees
Used less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed October 2018
Nothing seems to work and sup[port hasnt been able to help at all
the concept is fantastic. Unfortunately with my experience they dont seem to deliver what is promised
CONSIts very difficult to set up to a working standard (still not achieved even with support) despite it being an easy plugin. I can not get ANY subscribed users to actually receive any notifications. I have tried ALL troubleshooting options to no avail. 1/10 As support is in another country its more or less impossible for me to get any help.
Vendor Response
Hi Dave. I'm sorry to hear you had difficulty getting OneSignal working. Our support team is based in the United States. We strive to reply to all support messages within 24 hours during the business week and help every client get successfully set up. We'd love for you to give us another shot.
Replied October 2018
Jared
Verified reviewer
Machinery, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
The best software for marketing.
It is a much needed software as we are able to maintain a great connection with our clients, we have increased our client database, our clients are now attracted to our services, the interaction is very good and it has very good email automation and receptive on the part of our clientele.
PROSIt is a simple software to configure, sending notifications is very fast, it makes it easy to always offer the best to our customers, we attract our customers thanks to the multiple functions that OneSignal offers, it is a very fast system, it has powerful customer segmentation, It is essential for us and for attracting new customers.
CONSOn one occasion notifications were delayed, we don't know why, but it has been a great concern for which we have not received a response. They must provide an answer to concerns that we are generally unaware of.
Prabhakar
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Best and feature-packed tool for push notification
Overall, I'm very satisfied with this tool. It has all the features that I need for push notifications and sending offers to my audience.
PROSI use it to send push notifications to my website visitors. Using OneSignal, I collect notifications from subscribers and send them notifications related to new posts, offers, and updates. The best thing about this tool is that it is very easy to set up. You can customize and set it for different platforms like chrome, safari, android, ios, edge, etc. The analytics feature is also very good which allows me to view the customer journey, notification history, etc. It also supports multiple CMS like WordPress, Shopify, Blogger, Magento, Wix, Squarespace, Joomla, etc.
CONSIt should have a feature to remove inactive and duplicate subscribers.
Richard
Leisure, Travel & Tourism, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
I'm so glad I found OneSignal for web push notifications!
My overall experience with OneSignal has been overwhelmingly positive
PROSI was looking for a web push notification solution and had thought I would implement myself but the more I looked into it the more I realised this was a fairly complicated thing to do. Then I discovered OneSignal and they had done all the hard work for me. It was really simple to integrate with my website and I was able to get started for free which was great. I needed some assistance with a configuration issue and can vouch for their technical support. I was up and running with web push notifications in no time.
CONSHonestly, I am yet to find any cons about using OneSignal for web push notifications
Reason for choosing OneSignal
I chose OneSignal for fit for purpose, ease of use and value for money
Bhavesh
E-Learning, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
One Stop Solution For Customer Engagement
The most important features of one Signal that i use is push notifications and user analytics. It helps to understand notification parameters and how healthy engagement is
CONSThe firebase api key change should be made available in dashboard itself
Reason for choosing OneSignal
Multiple features in single platform
Shereen
Verified reviewer
Newspapers, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed December 2019
Great push alert system for news organizations
We use OneSignal to reliably push notifications to thousands of our newspaper readers about breaking news, weather events and emergencies. This keeps readers informed, while benefiting our organization by sending traffic to our site.
PROSWorks well to push notifications about breaking news and other important stories to readers of our online newspaper. Works especially well for desktop users.
CONSIt is difficult for users to figure out how to opt out of notifications if they change their minds later, which has led to some problems. Not easy to configure for iOS.
Gustavo
Newspapers, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Easy implementation!
We could implement segmentation.
PROSAPI functionalities are awsome, we integrate Onesignal with our CMS.
CONSI expected to have a frontend in spanish.
Emre
Computer Games, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Developer friendly service
Sending huge amount of notification at the same time.
PROSThe most helpful thing is super easy integration. Huge sdk support, well documented API and message templates are upsides of OneSignal
CONSWe can only delete subscription but we want to delete devices sometimes.
Ale
Newspapers, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
best push notification
We use on our magazine to brodcast new content and promotion to our readers. IS VERY GOOD!
PROSI bought a another app but i switch to one signal. We use in our magazine, we send more than 100.000 notification daily. - Insanly good notification service - can track reach, click and other stats - integrate with wordpress (they have plugin) - can segment audience - can send manual push notification - Can integrate native and with popup - Easy to use - Can send automatic notification and schedule - Integrate with alot of other service like Mautic or Zapier. - IS FREE! Support is amazing, i do request add UTM code to track, and they help me to implement on the code. Later they add the option in the plugin. So they help and wanna improve the product. This is one of the best way to reach your audience.
CONSNot really. Is very good. Maybe the install is kind tricky is you dont have any experience with code or install. But overall is one of the best service i use. I dont have any complain or issue. Work perfect.
Mike
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2018
Push notifications with ease
Integrating OneSignal into your mobile app and server calls is extremely easy thanks to their API documentation and SDKs. Their dashboard UI is great too and can help you debug messages being delivered or failing. They are free (but share your data with vendors) or you can pay a fee to not have the data shared.
CONSOneSignal 503s quite often sometimes push notifications fail, although these issues have happened less and less over time.
Wasim
E-Learning, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Great Tool for push notification
If you ever wanted to use push notifiation tool, i'll suggest to go for onesignal as it is great tool for push notification, it provides you indepth details of your customer like country, type of device and much more so that you'll create segment as per your need. Also AI notificcation features is wonderfully it will deliver the notification to the end customer whenever they will turn-on the device so that your CTR will improve.
CONSFrom starting to till now, the only one things i am worried about the data, like they don't have option to get backup your data in case if you need to migrate to other tool.
MOHD
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2020
Best Push Notification Tool
My overall experience with OneSignal Push Notification is very good. But I am rating it 8 out of 10 due to some high price, that is not acceptable.
PROSOne Signal is best push notification tool in my eye. I am using this from last two years. It has many features like you can send notification using Intelligence delivery so that your CTR will increase, you can schedule your notification. Moreover, you can integrate OneSignal with your CRM like WordPress.
CONSThe only thing i did't like of OneSignal is pricing. Obviously it is free upto 30K users but if you have 200k users then you have to pay $500 per month and it is quiet high.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2018
It is a powerful tool to make subscribers and send them latest updates.
We are using OneSignal on all of our websites. Our subscribers are increasing day by day. Now everytime we publish a new post it reaches to our subscribers instantly.
CONSWe didn't find any issues with it. Its free of cost. We love this tool.
Rahul Kumar
Education Management, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2022
One Signal Review
Overall experience is good, but cost is way too high for the organizations with a large number of database
PROSThe user interface is nice and can be used by non-technical candidates as well
CONSCost is too high as compared to other similar service providers
Chandan
E-Learning, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Great Service, Impressive Features
Helped in increasing daily active users, ratings & review. It boosted my rank on Play Store.
PROSPush Notifications, In App Notifications, User Segments, Auto Send, Scheduling Message
CONSApi is slow, laggy. Sometimes it takes 5-10 secs to load.
Trabelsi
Verified reviewer
Information Technology and Services, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
one of the best push notifications service
in the company we use react native for mobile development and one of the major requirement was that the client don't like to open the app to check for updates. so we decided to use one signal to send notification to users.
PROSone signal is very very simple to use and implement into your application. it have a very complete documentation that cover almost all the SDK that you may used in your app. setting up the service takes 15-20 minutes max.
CONSif you use the free version chances that they are using/selling your data. from technical perspective i faced a couple of issues with web notifications sometimes the notification is not pushed.
jordi
Newspapers, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
Great push notification service
If you rule a small-medium site and want to get your users more engaged, this tool is for you. Its possible to start with free tier so you can test the pros/cons of using it and see if it's worth
PROSGreat tool for marketing departments and to generate important amounts of traffic - Simple and effective GUI - Can schedule and plan notifications easily - Allows segmentation - Wordpress and other platforms integration
CONS- Once you want to deliver to multiple sites/devices (web mobile) you have to schedule different notifications - Free means giving data to advertisers
Vendor Response
Thank you Jordi for the nice review. The OneSignal team appreciates the review. Please note that OneSignal does NOT share any data with advertisers or sell data to anybody. The free product is free.
Replied December 2019
Anonymous
1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Used to be the best
Timely notifications to readers/listeners. Connecting with them almost instantaneously was a good feeling. It was fun while it lasted
PROSIt would do exactly what it claimed to do 9 out of 10 times. Clearly was light years ahead of the competition.
CONSThe slightest change (http to https) meant that I lost all my subscribers that I had worked hard to build over a few years. It was the biggest letdown before they added the paid service.
Evan
Media Production, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Helpful tool for daily push notifications
The ease of use and ability to move at speed are both valued aspects for daily usage for a news organization.
CONSIt'd be nice to customize sign-up campaigns a bit more. Also, there doesn't appear to be a way to manually add people if they inadvertently opted out.
Anonymous
1 employee
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2019
My honest review of One signal
It was fantastic
PROSVery easy to use. Basic features are free of charge
CONSDoesnt have advanced features. Unless you are a beginner, using One signal might be boring for you
Charalabos
Information Technology and Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
OneSignal Review
I liked most the fact that the support team is doing a really good job and overall the customer experience and handling is top notch.
CONSOneSignal offers many solutions. So far i have no complains. :)
Vera
Verified reviewer
Computer Software, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2018
Great and FREE tool for push notifications
After the great redesign of OneSignal, it has become even better: easy localizations of the push, A/B tests and templates work great. Besides, there are a number of parameters you can use for segmentation and all it is free. Really great choice for a company of any size
CONSI wish there were more statistics on the sent push: e.g. in what countries it was opened, how much time since delivery has passed, etc.
Alexandru
Computer Software, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2024
Really good to get your app running in short time
The web interface is really helpful Once you get used to it, you can test your implementation pretty fast. The Android implementation was also straightforward, only needed a few lines of code.
CONSNo way to attach a logger to extract all the info. I had to implement OneSignal in my app and had a problem; but was only reproducible on my client's phone: I had no way to attach a logger and save them, let's say to a file