All OneSignal Reviews

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User Profile

Krunal

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Best site for marketing email

It is sending needy information to the user who used to take an interest in our app or site, and this is trying to back our users to the site and app, so it is very problem-solving for the company, which needs marketing and continues to make the interest of the user in our product, that's it, and use of API is straightforward to make our products more, and this is also a part of this

PROS

The Onesignal app is used to send small or push notifications to mobile, email, or the web; this is useful software in the company. I think, because of its marketing purpose, it is excellent. We also try this, which gives us perfect marking options like email marketing and some app marketing; with this, we send some additional information to the user for using our app or site and make more interest in our service. It is basically API based, so we start with a trial version, and I think it is perfect to create our new site or app marking with the help OneSignal. I recommend it

CONS

I think our company is significantly related to it, but at this time we do not find any dislike from it, it is effortless to use and gives us very related information about users also

Marcius

Verified reviewer

Marketing and Advertising, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed March 2022

Popular tool, but limited unless you pay more

Depending on what you want, OneSignal might be for you, either for free or pretty expensive, in my opinion. If you want it just as a tool for push notification, then it does it and it does it pretty great. No flaws there. But you do need to know how to use it and integrate it. It's not as straighforward and easy to use as some would like. And if you want more features, depending on what you want, be prepared to pay extra... It's one of the popular solutions for premade apps, so out of necessity I use it, and I might say I even prefer it over Firebase as I didn't encounter as many problems with it as I did when using Firebase. Integrating it with pre-made apps is what made it pretty easy to use for me - but keep in mind that I'm a bit experienced with technical things and can understand them. Even if you're not, there are probably videos you can find that'll guide you through doing whatever you might want to achieve with it. Thank this to the awesome community build around it.

PROS

OneSignal has many features. So many that in fact it might be overwhelming for people. They not only offer push notifications, but SMS and emails as well... at an extra cost either to them, or a external provider for SMS. You are pretty unlimited with the free plan, but that's where everything stops, because if you need to use this tool beyond the very basic, then you'll need to get on the paid plan. Since it's so popular there is extensive documentations and videos that will show you how to do almost anything you want to do with it. They also have a lot of integrations with various tools.

CONS

Extra costs for tags, which is pretty crazy since a big ecommerce store might have over 500 tags. It does sometimes feel that each feature is added as a "money grab" opportunity, like everything has a price tag. For example Basic A/B testing and Advanced - just so that if you want the advanced one, you must get into the higher plan.

Reasons for switching to OneSignal

Firebase is much more complicated and if there is any possibility of error, Firebase will probably have it.

Dave

E-Learning, 2-10 employees

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed October 2018

Nothing seems to work and sup[port hasnt been able to help at all

PROS

the concept is fantastic. Unfortunately with my experience they dont seem to deliver what is promised

CONS

Its very difficult to set up to a working standard (still not achieved even with support) despite it being an easy plugin. I can not get ANY subscribed users to actually receive any notifications. I have tried ALL troubleshooting options to no avail. 1/10 As support is in another country its more or less impossible for me to get any help.

Vendor Response

Hi Dave. I'm sorry to hear you had difficulty getting OneSignal working. Our support team is based in the United States. We strive to reply to all support messages within 24 hours during the business week and help every client get successfully set up. We'd love for you to give us another shot.

Replied October 2018

Jared

Verified reviewer

Machinery, 10,000+ employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

The best software for marketing.

It is a much needed software as we are able to maintain a great connection with our clients, we have increased our client database, our clients are now attracted to our services, the interaction is very good and it has very good email automation and receptive on the part of our clientele.

PROS

It is a simple software to configure, sending notifications is very fast, it makes it easy to always offer the best to our customers, we attract our customers thanks to the multiple functions that OneSignal offers, it is a very fast system, it has powerful customer segmentation, It is essential for us and for attracting new customers.

CONS

On one occasion notifications were delayed, we don't know why, but it has been a great concern for which we have not received a response. They must provide an answer to concerns that we are generally unaware of.

User Profile

Prabhakar

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Best and feature-packed tool for push notification

Overall, I'm very satisfied with this tool. It has all the features that I need for push notifications and sending offers to my audience.

PROS

I use it to send push notifications to my website visitors. Using OneSignal, I collect notifications from subscribers and send them notifications related to new posts, offers, and updates. The best thing about this tool is that it is very easy to set up. You can customize and set it for different platforms like chrome, safari, android, ios, edge, etc. The analytics feature is also very good which allows me to view the customer journey, notification history, etc. It also supports multiple CMS like WordPress, Shopify, Blogger, Magento, Wix, Squarespace, Joomla, etc.

CONS

It should have a feature to remove inactive and duplicate subscribers.

Richard

Leisure, Travel & Tourism, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

I'm so glad I found OneSignal for web push notifications!

My overall experience with OneSignal has been overwhelmingly positive

PROS

I was looking for a web push notification solution and had thought I would implement myself but the more I looked into it the more I realised this was a fairly complicated thing to do. Then I discovered OneSignal and they had done all the hard work for me. It was really simple to integrate with my website and I was able to get started for free which was great. I needed some assistance with a configuration issue and can vouch for their technical support. I was up and running with web push notifications in no time.

CONS

Honestly, I am yet to find any cons about using OneSignal for web push notifications

Reason for choosing OneSignal

I chose OneSignal for fit for purpose, ease of use and value for money

Bhavesh

E-Learning, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

One Stop Solution For Customer Engagement

PROS

The most important features of one Signal that i use is push notifications and user analytics. It helps to understand notification parameters and how healthy engagement is

CONS

The firebase api key change should be made available in dashboard itself

Reason for choosing OneSignal

Multiple features in single platform

User Profile

Shereen

Verified reviewer

Newspapers, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed December 2019

Great push alert system for news organizations

We use OneSignal to reliably push notifications to thousands of our newspaper readers about breaking news, weather events and emergencies. This keeps readers informed, while benefiting our organization by sending traffic to our site.

PROS

Works well to push notifications about breaking news and other important stories to readers of our online newspaper. Works especially well for desktop users.

CONS

It is difficult for users to figure out how to opt out of notifications if they change their minds later, which has led to some problems. Not easy to configure for iOS.

Gustavo

Newspapers, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Easy implementation!

We could implement segmentation.

PROS

API functionalities are awsome, we integrate Onesignal with our CMS.

CONS

I expected to have a frontend in spanish.

Emre

Computer Games, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Developer friendly service

Sending huge amount of notification at the same time.

PROS

The most helpful thing is super easy integration. Huge sdk support, well documented API and message templates are upsides of OneSignal

CONS

We can only delete subscription but we want to delete devices sometimes.

Ale

Newspapers, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

best push notification

We use on our magazine to brodcast new content and promotion to our readers. IS VERY GOOD!

PROS

I bought a another app but i switch to one signal. We use in our magazine, we send more than 100.000 notification daily. - Insanly good notification service - can track reach, click and other stats - integrate with wordpress (they have plugin) - can segment audience - can send manual push notification - Can integrate native and with popup - Easy to use - Can send automatic notification and schedule - Integrate with alot of other service like Mautic or Zapier. - IS FREE! Support is amazing, i do request add UTM code to track, and they help me to implement on the code. Later they add the option in the plugin. So they help and wanna improve the product. This is one of the best way to reach your audience.

CONS

Not really. Is very good. Maybe the install is kind tricky is you dont have any experience with code or install. But overall is one of the best service i use. I dont have any complain or issue. Work perfect.

Mike

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2018

Push notifications with ease

PROS

Integrating OneSignal into your mobile app and server calls is extremely easy thanks to their API documentation and SDKs. Their dashboard UI is great too and can help you debug messages being delivered or failing. They are free (but share your data with vendors) or you can pay a fee to not have the data shared.

CONS

OneSignal 503s quite often sometimes push notifications fail, although these issues have happened less and less over time.

Wasim

E-Learning, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Great Tool for push notification

PROS

If you ever wanted to use push notifiation tool, i'll suggest to go for onesignal as it is great tool for push notification, it provides you indepth details of your customer like country, type of device and much more so that you'll create segment as per your need. Also AI notificcation features is wonderfully it will deliver the notification to the end customer whenever they will turn-on the device so that your CTR will improve.

CONS

From starting to till now, the only one things i am worried about the data, like they don't have option to get backup your data in case if you need to migrate to other tool.

MOHD

Information Technology and Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2020

Best Push Notification Tool

My overall experience with OneSignal Push Notification is very good. But I am rating it 8 out of 10 due to some high price, that is not acceptable.

PROS

One Signal is best push notification tool in my eye. I am using this from last two years. It has many features like you can send notification using Intelligence delivery so that your CTR will increase, you can schedule your notification. Moreover, you can integrate OneSignal with your CRM like WordPress.

CONS

The only thing i did't like of OneSignal is pricing. Obviously it is free upto 30K users but if you have 200k users then you have to pay $500 per month and it is quiet high.

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed September 2018

It is a powerful tool to make subscribers and send them latest updates.

PROS

We are using OneSignal on all of our websites. Our subscribers are increasing day by day. Now everytime we publish a new post it reaches to our subscribers instantly.

CONS

We didn't find any issues with it. Its free of cost. We love this tool.

Rahul Kumar

Education Management, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2022

One Signal Review

Overall experience is good, but cost is way too high for the organizations with a large number of database

PROS

The user interface is nice and can be used by non-technical candidates as well

CONS

Cost is too high as compared to other similar service providers

Chandan

E-Learning, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Great Service, Impressive Features

Helped in increasing daily active users, ratings & review. It boosted my rank on Play Store.

PROS

Push Notifications, In App Notifications, User Segments, Auto Send, Scheduling Message

CONS

Api is slow, laggy. Sometimes it takes 5-10 secs to load.

User Profile

Trabelsi

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

one of the best push notifications service

in the company we use react native for mobile development and one of the major requirement was that the client don't like to open the app to check for updates. so we decided to use one signal to send notification to users.

PROS

one signal is very very simple to use and implement into your application. it have a very complete documentation that cover almost all the SDK that you may used in your app. setting up the service takes 15-20 minutes max.

CONS

if you use the free version chances that they are using/selling your data. from technical perspective i faced a couple of issues with web notifications sometimes the notification is not pushed.

jordi

Newspapers, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2019

Great push notification service

If you rule a small-medium site and want to get your users more engaged, this tool is for you. Its possible to start with free tier so you can test the pros/cons of using it and see if it's worth

PROS

Great tool for marketing departments and to generate important amounts of traffic - Simple and effective GUI - Can schedule and plan notifications easily - Allows segmentation - Wordpress and other platforms integration

CONS

- Once you want to deliver to multiple sites/devices (web mobile) you have to schedule different notifications - Free means giving data to advertisers

Vendor Response

Thank you Jordi for the nice review. The OneSignal team appreciates the review. Please note that OneSignal does NOT share any data with advertisers or sell data to anybody. The free product is free.

Replied December 2019

Anonymous

1 employee

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2020

Used to be the best

Timely notifications to readers/listeners. Connecting with them almost instantaneously was a good feeling. It was fun while it lasted

PROS

It would do exactly what it claimed to do 9 out of 10 times. Clearly was light years ahead of the competition.

CONS

The slightest change (http to https) meant that I lost all my subscribers that I had worked hard to build over a few years. It was the biggest letdown before they added the paid service.

Evan

Media Production, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

Helpful tool for daily push notifications

PROS

The ease of use and ability to move at speed are both valued aspects for daily usage for a news organization.

CONS

It'd be nice to customize sign-up campaigns a bit more. Also, there doesn't appear to be a way to manually add people if they inadvertently opted out.

Anonymous

1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2019

My honest review of One signal

It was fantastic

PROS

Very easy to use. Basic features are free of charge

CONS

Doesnt have advanced features. Unless you are a beginner, using One signal might be boring for you

Charalabos

Information Technology and Services, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

OneSignal Review

PROS

I liked most the fact that the support team is doing a really good job and overall the customer experience and handling is top notch.

CONS

OneSignal offers many solutions. So far i have no complains. :)

User Profile

Vera

Verified reviewer

Computer Software, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2018

Great and FREE tool for push notifications

PROS

After the great redesign of OneSignal, it has become even better: easy localizations of the push, A/B tests and templates work great. Besides, there are a number of parameters you can use for segmentation and all it is free. Really great choice for a company of any size

CONS

I wish there were more statistics on the sent push: e.g. in what countries it was opened, how much time since delivery has passed, etc.

Alexandru

Computer Software, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2024

Really good to get your app running in short time

PROS

The web interface is really helpful Once you get used to it, you can test your implementation pretty fast. The Android implementation was also straightforward, only needed a few lines of code.

CONS

No way to attach a logger to extract all the info. I had to implement OneSignal in my app and had a problem; but was only reproducible on my client's phone: I had no way to attach a logger and save them, let's say to a file

Showing 1 - 25 of 89 Reviews