All OutboundEngine Reviews
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Anonymous
11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Hassle-Free email service
So far we've had a great experience with the platform. 10/10 would recommend for the promotional products industry.
PROSGood customer service. Emails are scheduled for you. Able to see client interactions. iOS App and reports
CONSReporting could improve but the basics are there.
Reason for choosing OutboundEngine
Industry specific solution.
Vendor Response
We are glad that you had a great experience with the platform. We love helping our customers achieve their goals and provide them with the best customer experience possible. Thank you for your comment regarding reporting. We are truly interested in hearing constructive feedback and try to remain productive in implementing changes. Thank you again for your review! Best, The OutboundEngine Team
Replied June 2020
Wesley
Real Estate, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
One marketing plan deserving of my renewal.
Just over a year ago, I signed up with many new marketing programs. Out of 6 new programs, this is the only program (out of my new programs) that I felt was worthy of renewing at the end of the year.
PROSI like the calls to keep my motivated and generating progress with the system.
CONSI wish I could have more of my client base involved without the extra costs.
Reason for choosing OutboundEngine
Just over a year ago, I signed up with many new marketing programs. Out of 6 new programs, this is the only program (out of my new programs) that I felt was worthy of renewing at the end of the year.
Reasons for switching to OutboundEngine
Just over a year ago, I signed up with many new marketing programs. Out of 6 new programs, this is the only program (out of my new programs) that I felt was worthy of renewing at the end of the year.
Bruce
Real Estate, 11-50 employees
Used less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2019
Stay Away...very expensive for simply sending out basic emails
Terrible.
PROSProfessional looking. Nothing more. Rep did not even know how to import more than half of my database and told me I had to manually enter each address.
CONSFirst one must understand the salesperson will tell you repeatedly upfront the service is monthly and you can stop whenever you would like. Once you join and try to cancel then you suddenly are told you have a yearly service. Their are monthly programs but NOT yours. Secondly, the service is sophomoric at best and simply a blank template sent to YUOR database twice a month for hundreds of dollars a month that you apparently can’t cancel for 1 year. Third and finally, this is supposedly for real estate professionals. If so, then it is understand this is a relationship business and as a professional I must bring value to my customers and the day I don’t they can cancel. I have had customers cancel for various reasons and have come back for the simple fact I allowed them to cancel and that I bring value and honesty to them. Desperate people and companies that need the money because they consider each sale as one and done will never allow such. Governor yourself wisely. I would suggest look elsewhere.
Lori
Real Estate, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Excellent Product Overall for Contact Engagement
Customer service is phenomenal, they have helped me add and remove features depending on my needs over the years. They respond right away, always follow up, and have helpful tips to follow up with my engaged contacts as well.
PROSThe software is user friendly, works well on desktop and mobile devices, and I love that it syncs to my social media accounts so I can stay top of mind with my contacts with minimal effort. The content is always professional and accurate. I've only opted out of 2-3 campaigns over the past several years.
CONSI was not easily able to add multiple office locations and license numbers - I'm licensed in two states and the fields aren't really set up to allow for that.I was disappointed when the auto-sync contacts from gmail/LinkedIn feature went away. I'm not at all keeping up with adding new contacts into the system manually and don't want to upload a new csv and deal with duplicates and removing people who have opted out or that I don't want to communicate with. I have thousands of contacts and it's too difficult to keep track.I wish the website was more robust.
Reason for choosing OutboundEngine
I don't want to lose my contact list and engagement history or my website that is printed on all my marketing, business cards, etc. I have always received exceptional customer service and they've worked with me in down times to make it affordable so I really appreciate that.
Melanie
Financial Services, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
The ROI When Using Outbound Engine Is Spot On
I find the staff to be very helpful, accommodating, and they completely understand their product. I think the team is a valuable part of the services they provide.
PROSOutbound Engine makes it simple to use with the support email address. All I have to do is send my list of prospects and they get them uploaded, checked, etc. I also like the monthly call I get from my personal Customer Service agent to make sure I'm not missing any of the features available or to remind me to send over all of my new prospects. They handle all of the opt outs and I don't have to deal with any of that.
CONSI wish the templates they have to respond quickly to clients were not so "generic" and look like automated responses. I always end up writing my own message. I have tried to save my messages to use as templates, but I haven't been able to make it work yet. Probably user error on my part.
Greg
Verified reviewer
Real Estate, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed May 2021
Not a good option
Nothing right now is being solved for us, extremely un happy with this service.
PROSThe posting for us on social media is the best feature for us. With that being said that was also one of the problems.
CONSWe signed up with Outbound Engine with high hopes they would help us grow and post content for us. Thinking they would be able to do what they say they could, we signed a 1 year deal. After using them now for 4 months we are very unhappy with the product they offer! The content they post is not relevant and we have not gotten one lead from the service. We are stuck using them even thought the service is terrible, because we signed a 1 year contract. I would recommend going with another company.
Reason for choosing OutboundEngine
They gave us a great sales pitch but it has fallen short of what they pitched us and therefore our expectations.
Joel
Real Estate, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Ease of Use of Outbound Engine
Keeping my clients informed and being in contact with them.
PROSLet the software run itself. I am a user who likes to set it and forget it. I know that my database believes I do nothing else but post and send emails. The software makes my life easy.
CONSI wish that the software would send email newsletter from Outbound to all my contacts, not only a test amount.
Reason for choosing OutboundEngine
Ease of Use-Set it and forget it
Ben
Marketing and Advertising, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Professional, customizable content
It's being used in our marketing department to lighten the load of the marketing team and make sure we stay in touch with our clients even when things are tight and we don't have a lot of time. The content is relevant and customers seem to enjoy it. We've been able to customize the content around feedback we get from clients, which has been really helpful, since we're able to know what they want.
PROSI love the appearance of the content, it's very professional. My clients seem to be interested and the content is relevant to our target market. I also like how the campaigns can be customized, that way we can make sure our content is what our clients want.
CONSIt's a little bit costly for what you're getting, but I think it's overall worth it.
Vendor Response
Thank you for your valuable review! We are thrilled that you and your clients found our content to be relevant, enjoyable and professional. We are here to help you effortlessly connect with your target audience and impress them with top-notch content. Please reach out if you need any assistance in the future. Best, The OutboundEngine Team
Replied August 2020
Sarah
Apparel & Fashion, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Superior Customer Service and Straightforward Program
Superior customer service team, and the program itself is very easy to use! I've had no issues so far and the customer service team is always available when I need them. The program has saved me a ton of time with writing content; since I'm running my company alone (for the most part) I don't always have time to generate content, update social media, or reply to clients. OutboundEngine does all that for me!
CONSI honestly don't have anything negative to say about this company or software. It's been super helpful.
Vendor Response
Thank you for leaving such a positive review about our service! We are thrilled that you found our customer service team and the program superior. Here at OBE, we take pride in saving our clients time and money by providing them with high-quality content for their marketing channels. Thank you for taking your time to highlight this on your review. Please let us know if you ever need assistance in the future. Best regards, The OutboundEngine Team
Replied June 2020
Jacqueline
Real Estate, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
The benefits of having outboundengine
Customer service has been amazing when I've had to reach out to them for any reason.
PROSI really like the ease of use, the colorful display and the relevant info it provides to my clients or potential clients. integrating it to my social media was effortless.
CONSCan not say anything bad about this product as of this moment.
Danielle
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2018
Good program for email blasts
Helpful with my newsletter blasts
PROSThe feature to see how many people opened and/or clicked on my newsletters give me the ability to see what my clients are interested in.
CONSThe design capabilities seem limited. I would prefer it to give me more abilities to customize my newsletters.
Vendor Response
Hi Danielle, Thanks so much for sharing your experience with OutboundEngine! While we do use a template to guide email newsletter creation, we have a few options in the application to allow you to customize them. Feel free to contact our customer success team from 8 am - 6 pm M-F CST at 888-988-5526 or support@outboundengine.com -- they'd love to help! Thanks, OutboundEngine (888) 988-5526 support@outboundengine.com
Replied June 2019
Ashley
Real Estate, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Over a year of use
I liked that it shared on multiple social media platforms, combined with email campaigns and an ability to send personalized email campaigns between scheduled posts. Content shared was relatable and applicable to my industry.
CONSHaving to disconnect and connect constantly, seeing how many people unsubscribed and weren't using it on my list of contacts, difficulty with the reviews portion working for my past customers and getting reviews from people.
Reason for choosing OutboundEngine
I liked the idea of a 3rd party crm to have control over my contacts while I was switching brokers.
Ellen
Real Estate, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Success is your choice.
It's the best way I know how to keep my name in front of people without doing the work.
PROSI don't have to do anything but enter emails of contacts. The content Outbound uses is relevant and useful. I have people that I know are never going to need my services as a real estate agent but always read the newsletter.
CONSNothing comes to mind. Again, you don't have to do anything but enter emails of new contacts.
Cynthia
Real Estate, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Outbound Engine review
This product has helped me stay in contact with current and past clients and has helped to elevate my social media.
PROSThis product is pretty easy to set up and use.
CONSThe cost is in the upper range for similar software products.
Reasons for switching to OutboundEngine
To save money
Anna
Real Estate, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Modern & Professional Service
It is easy to use. The newsletters and the socilal posts look really nice, modern & relevent.I love the App. It is super easy to keep track and to follow up with my clients.
PROSI like that the newsletters and social posts are automated. I set it and forget it. The easy to use App prompts me to follow up with my hot leads and the highly engaged clients.
CONSI wish the FB posts would also appear on IG.
Kathi
Real Estate, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Contact management is critical in real estate.
Staying in touch with past clients can be so time consuming and this takes care of it for me.
PROSIt really runs itself, I just add my clients to the database. And my monthly call from my rep to review things is great!!
CONSIt took me awhile to get use to, but now it’s running smoothly.
Reason for choosing OutboundEngine
It was an answer to my marketing concerns. Covered what I wanted taken care of.
Kevin
Real Estate, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Outbound Engine
Great experience overall! When I need help there is always someone to talk to that can help with my issue.
PROSMost importantly, frequent post of relevent content that is posted for me. Very little effort on my behalf to have nice content posted to all of my media sites.
CONSI could not easily use the material for posting to my blog.
Chris
Real Estate, 1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed February 2023
Lots of good, but some bad
Customer service has taken a huge plunge and it's frustrating. I've struggled with customer service for about 6 months; first I got super slow responses (2 weeks, on average) and now I get NO RESPONSE at all. I've sent several emails with no response. I hate calling because I get re-routed again and again, and there's a weird beep in the middle of every conversation that cuts off what's being said so myself and/or the CSR has to repeat what they're saying.
PROSI like that I don't have to write any content, or manage my database and send the emails myself. I love having someone/something do that for me.
CONSThe referral campaigns seem to come out too often and I get very little results from it. I'd like to see that happen only once or twice per year.
Anna
Consumer Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Helps me stay engaged with clients
Great for keeping my social media feeds active and staying engaged with my database. I thought the articles and content was the best out of my options and want to save time. I really like the content of the material and the fact that my content is unique to my clients.
CONSNothing, I really have enjoyed everything about it.
Vendor Response
Thank you for leaving a positive review. We are thrilled that our product helps you to stay engaged with your clients and that you found our content to be the best out there! Here at OBE, we take pride in helping our customers achieve their goals with our high quality products and services. Thank you for being a valuable customer. Best, The OutboundEngine Team
Replied June 2020
Valerie
Real Estate, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Out bound review
It keeps me in mind and connected to community, other Realtors, and services.
PROSIt is a solution to jobs I don’t have time for. Or skills at.
CONSPrice my budget is tighter This year. Second communication there were times I requested special events be promoted prior to. They were posted after.
Diane
Real Estate, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2023
Outbound Engine
Seeing less engagement with current market shift
PROSThis markets to sphere and updates from my contact list without me having to touch anything. It’s quick, easy and cost effective.
CONSMarketing needs to be placed on all social platforms, not just Facebook and LinkedIn.
Preston
Real Estate, 2-10 employees
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2021
Pushy Sales team and Sales Manager who is a waste or protoplasm ....
This was the most unprofessional experience both with the sales team and the manager. On a Wednesday of the same week, we had the sales call. i was led to believe the could be my one-stop-shop. 2 days later as the bring me onboard, the truth comes out. I asked to stop process only minutes into it. They seem to feel that even though I stopped it before we got started, they want me to pay $$$$$ thousands
PROSZIP, ZILCH, NADA, NOTHING, ZERO, NOT A THING,
CONSThere was nothing impressive when after 15 minutes of what they call "onboarding" when I find that what was sold to me, they could not deliver without me also using another 3rd party they recommend. Using them and another 3rd party; Homefinder.com made no since. If one failed, so goes the other. I told them during the sales call, "I needed a 1 stop shop"
Vendor Response
We are sorry that you feel this way about our services. While no company is perfect, we stand behind our product and our employees and have 10,000 satisfied customers. We will be happy to clear up misunderstandings if you reach out to us at feedback@outboundengine.com. Thank you! Best, The OutboundEngine Team
Replied March 2021
Randy
Real Estate, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great Marketing Platform With Great Content
The Data analytics are great. Passive Marketing that works.
CONSI cannot add my listings to my website which is a negative.
David
Real Estate, 501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Leave your Marketing to the Professionals at Outbound Engine!
Anytime I have a question or would like to customize a new Listing. All I have to do is reach out to my account executive and it's done!
PROSOutbound Engine does all of the work for you and they make me look like a "Rock Star"! My Friends and Clients think I am up until the wee hours preparing these amazing informational pieces. I just smile and nod and say: "Thank You!"
CONSI have only good things to say about Outbound Engine! I have a testimonial video on their website on how much I value their product.
Bill
Insurance, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2017
People there are great. Used customer service several times with very high service every time.
Content for my social media and a newsletter email for my clients.
PROSContent is good and the delivery is great. They do both email newsletters and social media posting to the top major ones.
CONSYou cannot customize the content. It would be useful to have some more control of the details of the content.
Vendor Response
Thank you so much for sharing your feedback! We are glad you were satisfied with our email marketing and social media services. We are a growing company and your feedback is extremely valuable so we can continually improve our services. Best, The OutboundEngine Team
Replied March 2020