Privy campaign creation
Supported Operating System(s):
Web browser (OS agnostic)About Privy
Privy is a cloud-based email marketing platform, which helps small eCommerce businesses create campaigns, promote products and capture new leads. Features include A/B testing, product recommendations, test messaging, coupon reminders and follow-up emails.
Marketers can create custom campaigns using the drag-and-drop capabilities of the platform, build mailing lists and engage the first-time visitors at the website through popups, signup games, landing pages or embedded forms. It helps businesses handle cart abandonment rates by delivering targeted messages or offers to shoppers with an intent to leave the site before making any purchase. Additionally, marketing teams can create segmented customer list based on orders, country, cart value, reward points ...
40 Reviews of Privy
Average User Ratings
Overall
4.48 / 5 stars
Ease-of-use
4.5
Value for money
4.0
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
April 2018
Danielle from Vikki Vi Boutique/PlusbyDesign.com
Verified Reviewer
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
April 2018
We use privy to collect email addresses online.
Pros
I like the integration with Shopify and MailChimp. This makes address collection pretty easy. There is more functionality that we haven't utilized.
Cons
I had a bad experience recently when I tried to find out the URL that my sign-ups were coming from.
Response from Privy
Replied April 2018
Hey Danielle - thanks for the review! I'm sorry to hear about the bad experience you had trying to find out what URLs your signups were coming from. I'll shoot you a separate email to help you with that. Josh from Privy
November 2020
Varun from StarClinch
Verified Reviewer
Company Size: 2-10 employees
Industry: Performing Arts
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
November 2020
Beautiful popups that comes with a price tag
It was a pleasant experience till they removed certain features from our existing plan and placed them in the higher plan. Also, their pricing and plans change too often which is a bit worrisome and uncomfortable.
Pros
The templates are beautiful, easy to edit and setup and publish on website. Exit intent works fabulously well on desktop and mobile. Only a few providers have this feature available.
Cons
It's far more expensive as compared to other providers, offering the same set of features in a higher plan which makes it pricey and unaffordable once you attain a certain level of scale in terms of visitors and page views.
Reasons for Choosing Privy
Affordability, beautiful templates, plethora of features, its reviews and ratings on various platforms.
Reasons for Switching to Privy
More features, better pricing, great product and exceptional customer support.
October 2019
Greg from Cowboys and Astronauts
Verified Reviewer
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: GetApp
Ease-of-use
5.0
Functionality
1.0
October 2019
BEWARE: MAJOR DE-DUPLICATION BUG
They seem like good people but their functionality is not ready for prime time and they have been sitting on this major bug for MONTHS and not telling their customers.
Pros
It's really too bad that I can't give the a higher rating as I'd love to. I really like the app and the customer service and easy integration. BUT...they have one giant Achilles Heel.
Cons
Their system allows for the same email address with different title cases to create duplicate records (e.g., person@email.com and Person@Email.com will create SEPARATE contacts) so you end up sending multiples to people all the time. You have to deduplicate your lists MANUALLY! The worst part is that they have known about this issue for months and have still not fixed it. De-duplication is the most fundamental feature of any email marketing program...it's staggering to me that they have let this go on for so long with no fix and have not even communicated the issue to their customers. Ask them about it before you sign up! Even better...test it an you'll see it happen.
Reasons for Switching to Privy
They no longer natively integrated with Shopify.
November 2019
Anonymous
Verified Reviewer
Company Size: 2-10 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Helped Our Company Immensely
It’s been great. They advertise list growth, and that’s what they do. Our list has grown tremendously since choosing Privy!
Pros
We use Privy for the pop up form that feeds to a list of contacts in Mailchimp. My favorite thing about Privy? It works. We have made so much money from the pop up coupon!
Cons
As your company grows, so does your bill. They bill on page views, which is fine. They’ve gotta make money somewhere.
Reasons for Switching to Privy
Mailchimp removed their app from Shopify so we needed a new alternative.
Response from Privy
Replied November 2019
Thanks for the review and love seeing your success!
August 2019
Channel from Coco Nell LLC
Company Size: 1 employee
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Really Easy to use
Overall it's great and it's really helped me to grow my email lists
Pros
It's one of the easier email marketing tools to use and it has some of the best functionality
Cons
I do wish they had more options for creating upsell emails
Reasons for Choosing Privy
Privy had more functionality than mailchimp and privy was compatible with shopify
Reasons for Switching to Privy
Privy is easier to use
Response from Privy
Replied October 2019
Thanks for the review and for being a customer!
