About Privy

Privy is a cloud-based email marketing platform, which helps small eCommerce businesses create campaigns, promote products and capture new leads. Features include A/B testing, product recommendations, test messaging, coupon reminders and follow-up emails. 

Marketers can create custom campaigns using the drag-and-drop capabilities of the platform, build mailing lists and engage the first-time visitors at the website through popups, signup games, landing pages or embedded forms. It helps businesses handle cart abandonment rates by delivering targeted messages or offers to shoppers with an intent to leave the site before making any purchase. Additionally, marketing teams can create segmented customer list based on orders, country, cart value, reward points ...


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Supported Operating System(s):

Web browser (OS agnostic)

37 Reviews of Privy

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(26)

26

4 stars

(9)

9

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 37 results

April 2018

Danielle from Vikki Vi Boutique/PlusbyDesign.com

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

April 2018

We use privy to collect email addresses online.

Pros

I like the integration with Shopify and MailChimp. This makes address collection pretty easy. There is more functionality that we haven't utilized.

Cons

I had a bad experience recently when I tried to find out the URL that my sign-ups were coming from.

Response from Privy

Replied April 2018

Hey Danielle - thanks for the review! I'm sorry to hear about the bad experience you had trying to find out what URLs your signups were coming from. I'll shoot you a separate email to help you with that. Josh from Privy

November 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Helped Our Company Immensely

It’s been great. They advertise list growth, and that’s what they do. Our list has grown tremendously since choosing Privy!

Pros

We use Privy for the pop up form that feeds to a list of contacts in Mailchimp. My favorite thing about Privy? It works. We have made so much money from the pop up coupon!

Cons

As your company grows, so does your bill. They bill on page views, which is fine. They’ve gotta make money somewhere.

Response from Privy

Replied November 2019

Thanks for the review and love seeing your success!

October 2019

Greg from Cowboys and Astronauts

Verified Reviewer

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

5.0

Functionality

1.0

October 2019

BEWARE: MAJOR DE-DUPLICATION BUG

They seem like good people but their functionality is not ready for prime time and they have been sitting on this major bug for MONTHS and not telling their customers.

Pros

It's really too bad that I can't give the a higher rating as I'd love to. I really like the app and the customer service and easy integration. BUT...they have one giant Achilles Heel.

Cons

Their system allows for the same email address with different title cases to create duplicate records (e.g., person@email.com and Person@Email.com will create SEPARATE contacts) so you end up sending multiples to people all the time. You have to deduplicate your lists MANUALLY! The worst part is that they have known about this issue for months and have still not fixed it. De-duplication is the most fundamental feature of any email marketing program...it's staggering to me that they have let this go on for so long with no fix and have not even communicated the issue to their customers. Ask them about it before you sign up! Even better...test it an you'll see it happen.

August 2019

Channel from Coco Nell LLC

Verified Reviewer

Company Size: 1 employee

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Really Easy to use

Overall it's great and it's really helped me to grow my email lists

Pros

It's one of the easier email marketing tools to use and it has some of the best functionality

Cons

I do wish they had more options for creating upsell emails

Reasons for Choosing Privy

Privy had more functionality than mailchimp and privy was compatible with shopify

Response from Privy

Replied October 2019

Thanks for the review and for being a customer!

January 2020

Ciprian from 4Property

Verified Reviewer

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

4.0

Functionality

4.0

January 2020

Good user feedback tool but restricted

Pros

A good user feedback tool with lots of options pertaining to user targeting, user funneling, timing events, actions and page behaviour.

Cons

A good user feedback tool but restricted in that all user interactions require an email field.