Privy

RATING:

4.48

(48)

About Privy

Privy is a cloud-based email marketing platform, which helps small eCommerce businesses create campaigns, promote products and capture new leads. Features include A/B testing, product recommendations, test messaging, coupon reminders and follow-up emails. Marketers can create custom campaigns using the drag-and-drop capabilities of the platform, build mailing lists and engage the first-time visitors at the website through popups, signup games, landing pages or embedded forms. It helps businesses handle cart abandonment rates by delivering targeted messages or offers to shoppers with an intent to leave the site before making any purchase. Additionally, marketing teams can create segmented customer list based on orders, country, cart value, reward points to run news...

Awards and Recognition

FrontRunner 2020
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Privy Pricing

Privy offers an unlimited 15-day free trial that includes all display types, targeting rules, design features, and more. For businesses with less than 5000 average monthly page views, Privy is free to use. For higher traffic businesses, pricing starts at $20/month. See more at privy.com/pricing.

Starting price: 

$20.00 per month

Free trial: 

Available

Free version: 

Available

Privy campaign creation
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Privy Reviews

Overall Rating

4.48

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4.5

Showing 1 - 5 of 48 reviews

User Profile

Danielle

Verified reviewer

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

April 2018

We use privy to collect email addresses online.

Pros

I like the integration with Shopify and MailChimp. This makes address collection pretty easy. There is more functionality that we haven't utilized.

Cons

I had a bad experience recently when I tried to find out the URL that my sign-ups were coming from.

Response from Privy

Hey Danielle - thanks for the review! I'm sorry to hear about the bad experience you had trying to find out what URLs your signups were coming from. I'll shoot you a separate email to help you with that. Josh from Privy

Replied April 2018

User Profile

Varun

Verified reviewer

Company size: 2-10 employees

Industry: Performing Arts

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

November 2020

Beautiful popups that comes with a price tag

It was a pleasant experience till they removed certain features from our existing plan and placed them in the higher plan. Also, their pricing and plans change too often which is a bit worrisome and uncomfortable.

Pros

The templates are beautiful, easy to edit and setup and publish on website. Exit intent works fabulously well on desktop and mobile. Only a few providers have this feature available.

Cons

It's far more expensive as compared to other providers, offering the same set of features in a higher plan which makes it pricey and unaffordable once you attain a certain level of scale in terms of visitors and page views.

Reasons for choosing Privy

Affordability, beautiful templates, plethora of features, its reviews and ratings on various platforms.

Reasons for switching to Privy

More features, better pricing, great product and exceptional customer support.

Greg

Verified reviewer

Company size: 2-10 employees

Industry: Retail

Time used: Less than 6 months

Review Source: GetApp 

This review was submitted organically. No incentive was offered

EASE OF USE

5

FUNCTIONALITY

1

October 2019

BEWARE: MAJOR DE-DUPLICATION BUG

They seem like good people but their functionality is not ready for prime time and they have been sitting on this major bug for MONTHS and not telling their customers.

Pros

It's really too bad that I can't give the a higher rating as I'd love to. I really like the app and the customer service and easy integration. BUT...they have one giant Achilles Heel.

Cons

Their system allows for the same email address with different title cases to create duplicate records (e.g., person@email.com and Person@Email.com will create SEPARATE contacts) so you end up sending multiples to people all the time. You have to deduplicate your lists MANUALLY! The worst part is that they have known about this issue for months and have still not fixed it. De-duplication is the most fundamental feature of any email marketing program...it's staggering to me that they have let this go on for so long with no fix and have not even communicated the issue to their customers. Ask them about it before you sign up! Even better...test it an you'll see it happen.

Reasons for switching to Privy

They no longer natively integrated with Shopify.

Azeem

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

May 2022

Great Digital Customer Experience Enhancer!

Overall experience with Privy has been phenomenal, in fact, we continue to use it for Shopify stores due to it's deep and seamless integration allowing for relevant targeting.

Pros

The best part about Privy is that it allows you to tap into high intent customers over multiple touch-points through a single platform and app. Something underrated about Privy is their learning repository which is amazing. Lastly, it's super easy to use. We used it on Shopify it was an absolute breeze.

Cons

While customer support was largely decent, we did have a couple of instances where there was a huge scope for improvement. Secondly, setting up emails with images can, at times, become cumbersome.

Reasons for choosing Privy

Trusted the reviews on Shopify to take the final decision. Due to the largely favourable reviews, we took the decision.

Anonymous

Company size: 2-10 employees

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2019

Helped Our Company Immensely

It’s been great. They advertise list growth, and that’s what they do. Our list has grown tremendously since choosing Privy!

Pros

We use Privy for the pop up form that feeds to a list of contacts in Mailchimp. My favorite thing about Privy? It works. We have made so much money from the pop up coupon!

Cons

As your company grows, so does your bill. They bill on page views, which is fine. They’ve gotta make money somewhere.

Reasons for switching to Privy

Mailchimp removed their app from Shopify so we needed a new alternative.

Response from Privy

Thanks for the review and love seeing your success!

Replied November 2019

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