--- title: "Privy Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Privy. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Privy is a good fit for you!" source_url: "https://www.softwareadvice.com/email-marketing/privy-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Marketing Software](https://www.softwareadvice.com/email-marketing/) / [Privy](https://www.softwareadvice.com/marketing/privy-profile/) / Privy Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/privy-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/privy-profile/alternatives/) # Privy User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 50 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.3/5 - Value for money: 4.0/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 30 reviews (60%) - 4 stars: 16 reviews (32%) - 3 stars: 2 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (4%) ### Most mentioned pros - What I like the most about this software was the apps, it can allow create and connect your store to have more features for customers, pop-ups, campaigns, email marketing and many more. - The best part about Privy is that it allows you to tap into high intent customers over multiple touch-points through a single platform and app. - It's ease of use is incredible, and allows anyone to create effective popups to capture emails, and easily integrates with even competing software such as MailChimp. ### Most mentioned cons - I sent out a campaign to my customers, but somehow got marked as spam and Privy wouldn't let me send emails to that list, which was my customers, so I cancelled - It's far more expensive as compared to other providers, offering the same set of features in a higher plan which makes it pricey and unaffordable once you attain a certain level of scale in terms of visitors and page views. ## Privy customer reviews Showing reviews 1-25 of 50 (page 1). ### I like this pop up the best - Overall rating: 5/5 - Reviewer: Pamela K. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros This looks pretty and I especially like the confetti that falls on the screen after someone subscribes to my mailing list. It was easy to install and control. Works on mobile and desktop. Since installing I'm getting MANY more subscribers to my list. #### Cons There was a learning curve to set it up - but not much. I had to figure out how to only put it on certain pages and not my entire site which would be annoying. --- ### Can't say enough about this company and its CEO. The tool is awesome, powerful and simple to use. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that the popups are so fully customizable. I didn't get that with Hellobar and alternatives. I love that the company is transparent. I've seen the CEO on chat so many times and he is awesomely helpful! #### Cons The integration with my ESP has been dodgy a couple times, but that could be on the other end, not Privy's. --- ### BEWARE: MAJOR DE-DUPLICATION BUG - Overall rating: 1/5 - Reviewer: Greg L. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered They seem like good people but their functionality is not ready for prime time and they have been sitting on this major bug for MONTHS and not telling their customers. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 1/5 #### Pros It's really too bad that I can't give the a higher rating as I'd love to. I really like the app and the customer service and easy integration. BUT...they have one giant Achilles Heel. #### Cons Their system allows for the same email address with different title cases to create duplicate records (e.g., person@email.com and Person@Email.com will create SEPARATE contacts) so you end up sending multiples to people all the time. You have to deduplicate your lists MANUALLY! The worst part is that they have known about this issue for months and have still not fixed it. De-duplication is the most fundamental feature of any email marketing program...it's staggering to me that they have let this go on for so long with no fix and have not even communicated the issue to their customers. Ask them about it before you sign up! Even better...test it an you'll see it happen. #### Reasons for switching to Privy They no longer natively integrated with Shopify. --- ### Awesome Tool for Growing Your Email List - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Privy has helped me grow my email list and so I am happy with this software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the spin the wheel and gamified lead-opt in options. Privy sends me an updated email everyday on the status of my campaigns. I like the personal update. It is also easy to install on your website and to customize the forms and campaigns. #### Cons I wish there was a little bit more aesthetically pleasing default templates for the lead opt-in. More variety in font options would be great too. #### Vendor response Thanks for the review! Replied April 2019 --- ### Perfect For Getting New Email Subscribers - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent, very happy with this software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros This is a simple app to install on Shopify Plus, and helped my business grow our email subscriber list. #### Cons There is nothing to dislike, I'm a fan of it and have installed it on all of my Shopify sites. #### Vendor response Thanks for the review and choosing Privy! Replied March 2019 --- ### After using multiple different list growth tools... Privy is finally the one I've settled on. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used weekly for less than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over 3000 emails captured in just under a month and optimized the most effective way to do this because of their reporting system and AB testing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great features cover all scenarios you want to test and use for acquring emails. The dashboard and reporting is great too. Very feature heavy, I don't even use most of the features they offer. #### Cons A little pricey when you don't really need to use some of the features they offer. Also would like the ability to better organize the campaigns in date order. #### Vendor response Thanks for the review! Replied December 2017 --- ### Privy for Shopify store owners - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really good app, it works great and loads fast. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros What I like the most about this software was the apps, it can allow create and connect your store to have more features for customers, pop-ups, campaigns, email marketing and many more. #### Cons You need to understand what privy does first in order to use it, some services are not know about the company providing it, you need to know how to install an app inside Shopify and configure it, in this case. #### Reasons for choosing Privy Because of the easiness of installation inside my e-commerce store. --- ### These Pop-ups Make Some Money! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like this software because it works and makes sales. If you set it up to match your website and branding, it can seriously convert potential sales into real ones. #### Cons I feel like they purposely make the trial difficult to operate so you have to upgrade your account to the next level. Also, this system does overlap sometimes with the way your email client will run if you are just using it for Abandoned Cart popups. --- ### Fantastic Software with instant results! - Overall rating: 5/5 - Reviewer: Brandon L. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We went from 1-2 signups a month to about 10 a day almost instantly with Privy's products that integrate seamlessly with our Shopify #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, instant results we get, and the price is great! Integrates perfectly with Shopfiy #### Cons Nothing I can think of --- ### Finally, a website visitor conversion tool that really works! - Overall rating: 5/5 - Reviewer: Fernando J G. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Creating a site conversion campaign has never been so easy! Privy takes you by the hand and guides you through the setup process in a very friendly way. You can definitely creat a campaign in minutes. Integrating the tool into your website is really easy, so easy you don't actually need to be an expert. Changing, updating or inactivating a campaign is also very easy. In the dashboard, you can see how your campaigns are doing in just a glance. Although the free subscription is limited, it offers great features for startups, like unlimited campaigns and signups, which is actually the main reason to use a tool like Privy. Integration with email service providers is also available in the free plan, and the process is very easy. The Customer Support is trully great. Privy shows to be compromised to deliver the best experience at every level of the process. --- ### Que tan privado es Privy? - Overall rating: 4/5 - Reviewer: Gustavo L. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered En general es un producto meramente practico y sencillo, eficaz y de un uso facil, me gusto el hecho de encontrar varias opciones para visuaizar mas campo para una busqueda de algun tema o necesidad que se requiere, lo recomendaria mucho ya que es muy eficiente y compite con otros productos que son de gamma alta como lo es privy, les felicito por eso #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros La simplicidad del mismo, que puedes ampliar una gama completa de articulos, promociones o servicios sin tantanecesidad de intermediarios y hacerlo mas directo, de igual forma que su uso es sencillo y muy practico para el usuario que lo utiliza #### Cons Puede que hasta cierto punto tarde en ocaciones o que tantas paginas que se deben abrir para visualizar un cupon, promocion o articulo puede ser tardado o confuso hasta cierto punto, podria ser mas simple con la informacion mas directa y en base a eso acortar tiempos y poner la informacion solo necesaria y que el usuario no necesita --- ### Good for Marketing - Overall rating: 5/5 - Reviewer: Amber F. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great for store site popups, with tones of features and designs. #### Cons Free version has a logo on popup and not all features are free. #### Vendor response Thanks for the review and for using Privy! Replied August 2019 --- ### We LOVE Privy! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Privy has helped us increase our email subscribers to our weekly newsletter by 270%!!! We love privy and will absolutely continue to keep it on our website. #### Cons Nothing -- we love Privy, both the free version and the paid version are both wonderful. #### Vendor response Thanks for the review and for choosing Privy! Replied March 2019 --- ### Privy - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over all we have had a great experience with the Privy software. Highly recommend to anyone in real estate or wholesaling. You NEED this software! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Surpasses any other software we have ever had. Its easy to use, the properties even by general area are accurate and up to date and provides excellent detail and comparisons to other properties. #### Cons Although the price can be a little intimidating, once you have it you'll find it's worth so much more then what your actually paying. Although I do wish they would return emails or questions in a more timely manner --- ### Integrates with Shopify - Overall rating: 4/5 - Reviewer: Jenna S. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros Setup was a snap with Shopify and MailChimp. Used the spin to win game to collect lots of email addresses and give customers something fun #### Cons Steep price upgrade to get to some really useful features. It would be hard as a small business to justify the expense. Doesn't work with Google Tag Manager on the free plan --- ### Avoid PRIVY, Design is bad - Overall rating: 1/5 - Reviewer: Luca G. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Few extra features, great support team---NO OTHER PROS - #### Cons Price is too high, software doesnt work well, design is garbage. Support stalled and billed me for the entire month when they said they would setup the pop ups for us. --- ### Great pop-up tool for email signups - Overall rating: 4/5 - Reviewer: Allison W. - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Easy to get started with first time email sign ups and syncs with my MailChimp lists automatically. #### Cons The website can be difficult to navigate sometimes when trying to find settings to customize my pop-up with. --- ### Privy Made SMS Easy - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Easy to use and very efficient for my SMS needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Privy seamlessly connects with my Shopify store. #### Cons I wish I could get more dedicated help prior to reaching 9k contacts. #### Reasons for switching to Privy I was looking for an alternative not connected to the review platform I was using. --- ### Great Digital Customer Experience Enhancer! - Overall rating: 5/5 - Reviewer: Azeem T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Overall experience with Privy has been phenomenal, in fact, we continue to use it for Shopify stores due to it's deep and seamless integration allowing for relevant targeting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The best part about Privy is that it allows you to tap into high intent customers over multiple touch-points through a single platform and app. Something underrated about Privy is their learning repository which is amazing. Lastly, it's super easy to use. We used it on Shopify it was an absolute breeze. #### Cons While customer support was largely decent, we did have a couple of instances where there was a huge scope for improvement. Secondly, setting up emails with images can, at times, become cumbersome. #### Reasons for choosing Privy Trusted the reviews on Shopify to take the final decision. Due to the largely favourable reviews, we took the decision. --- ### Beautiful popups that comes with a price tag - Overall rating: 4/5 - Reviewer: Varun A. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a pleasant experience till they removed certain features from our existing plan and placed them in the higher plan. Also, their pricing and plans change too often which is a bit worrisome and uncomfortable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The templates are beautiful, easy to edit and setup and publish on website. Exit intent works fabulously well on desktop and mobile. Only a few providers have this feature available. #### Cons It's far more expensive as compared to other providers, offering the same set of features in a higher plan which makes it pricey and unaffordable once you attain a certain level of scale in terms of visitors and page views. #### Reasons for choosing Privy Affordability, beautiful templates, plethora of features, its reviews and ratings on various platforms. #### Reasons for switching to Privy More features, better pricing, great product and exceptional customer support. --- ### Software was working, then had issues - Overall rating: 3/5 - Reviewer: Kyle N. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered It was poor since there was a glitch or misunderstanding and my actual customer list from Shopify was blocked by Privy, so I could no longer use the software. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It was better priced than Klaviyo and they had good ecommerce knowledge #### Cons I sent out a campaign to my customers, but somehow got marked as spam and Privy wouldn't let me send emails to that list, which was my customers, so I cancelled #### Reasons for choosing Privy It was more affordable than Klaviyo and had all the features I needed #### Reasons for switching to Privy I needed better software for ecommerce and something that integrated with Shopify --- ### Helped Our Company Immensely - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s been great. They advertise list growth, and that’s what they do. Our list has grown tremendously since choosing Privy! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Privy for the pop up form that feeds to a list of contacts in Mailchimp. My favorite thing about Privy? It works. We have made so much money from the pop up coupon! #### Cons As your company grows, so does your bill. They bill on page views, which is fine. They’ve gotta make money somewhere. #### Reasons for switching to Privy Mailchimp removed their app from Shopify so we needed a new alternative. #### Vendor response Thanks for the review and love seeing your success! Replied November 2019 --- ### We use privy to collect email addresses online. - Overall rating: 5/5 - Reviewer: Danielle M. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like the integration with Shopify and MailChimp. This makes address collection pretty easy. There is more functionality that we haven't utilized. #### Cons I had a bad experience recently when I tried to find out the URL that my sign-ups were coming from. #### Vendor response Hey Danielle - thanks for the review! I'm sorry to hear about the bad experience you had trying to find out what URLs your signups were coming from. I'll shoot you a separate email to help you with that. Josh from Privy Replied April 2018 --- ### Great for on-site Email Acquisition - Overall rating: 5/5 - Reviewer: John L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Privy has tripled our on-site email acquisition. It is really customizable and gives a great user experience (for both the customer and store). Customer support has been great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use interface Drastically and quickly improves email acquisition & conversion Helpful support team Integrations with Shopify #### Cons Some of the web exclusions can get confusing Not as plug & play for ecomm platforms other than Shopify Occasional features don't work as expected (pop ups show up immediately versus time spent or % scrolled). #### Reasons for choosing Privy Fit our needs and the pricing model worked for us. The value of Privy is shown within the first few days of starting campaigns. #### Vendor response Thanks for the review and for bing a customer John! Replied August 2019 --- ### Awesome Software - Overall rating: 5/5 - Reviewer: Mattie S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, great experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Implemented Privy on a BigCommerce store and have been super happy with it. It's ease of use is incredible, and allows anyone to create effective popups to capture emails, and easily integrates with even competing software such as MailChimp. #### Cons The price, but it's not bad for what you get. #### Reasons for choosing Privy Ease of install and use. ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/privy-profile/reviews/?page=2) --- Privy Reviews, Pros and Cons - 2026 Software Advice