About Robly


Robly is a cloud-based email management solution designed for businesses of all sizes. Key features include retargeting campaigns, testing, pop-ups and reporting.

If emails aren’t opened by customers, Robly can re-send emails between one to 10 days after the initial email and modify the subject line every time the email is sent.

Robly also features Robly AI, which determines the best time to send emails based on customer behaviour from past campaigns. The solution also predicts the time at which users are most likely to open their emails.

Users can track campaign performance metrics such as open-rate, click-through rate and bounce rate with customizable reports.

Robly is available with a monthly subscription that varies based on monthly email volume.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

378 Reviews of Robly

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(246)

4 stars

(116)

3 stars

(13)

2 stars

(1)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 378 reviews

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June 2017

Debi from YMCA of the Treasure Coast

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2017

It's easy to learn, has great features and has become our go-to email tool.

Because it's easy to use, we were able to get a higher rate of adoption within our organization. Our campaigns also saw far fewer unsubscribes thanks to Robly's more sophisticated delivery system, which can "learn" when subscribers tend to open their emails and deliver accordingly. Also, it's been a big time saver because we can set emails to re-send to subscribers who have not opened their emails on the first or second tries. We have more opens, more click-throughs and better engagement using Robly. It's also very customizable and easy to work with, but there are standard templates for users who are less experienced with such platforms. In addition, we've saved a lot of money using Robly for a subscriber list of 10,000 or under, compared to other email services.

Pros

We have multiple users with varying degrees of experience and ability to work with software, and all were able to pick up on Robly very quickly. As a non-profit organization, the price couldn't be beat and the platform is much more stable than others we've used. It doesn't crash and WYSISWYG. The analytics are superb and Robly's Open Gen & AI features have seriously reduced the number of unsubscribes for us. Best of all, their customer service is truly superb with immediate responses via online chat. For users comfortable with online platforms, there is a lot of customization available.

Cons

Robly does not provide the ability to create set color palettes, which means users have to manually enter every color code in each element of every email. That really slows things down and results in less consistency in the look of email blasts as users enter their own color schemes, instead of being able to draw from a palette template. Robly has a very limited selection of ready made mobile responsive templates, but there is plenty of functionality to create your own. The other "missing feature" is the ability to create multiple user IDs. Everyone uses the same login and there's no way to tell who worked on what campaign.

January 2019

Georg C. from Big Bike Parts, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Modern and Beginner Friendly

Robly has a very good emailer and email builder, and allows for management of all your mass email needs. And it's priced very competitively. Does require a little know how, to break out of their drag/drop, but overall, Robly is a great place to start.

Pros

We migrated to Robly because it was far less expensive than other leading mass email providers at the time, and because the the user interface was modern, responsive and easy to make brilliant looking emails. Many drag and drop options and templates to get your wheels spinning, and unique tools (at the time), such as having an email archive browsable on the web, auto-posting to facebook/twitter, auto-resending to non-openers. A/B email testing. Customer support was very responsive, as we joined them early in their creation, we found several bugs that were fixed relatively quickly.

Cons

Not a fault of this software, but changes to Facebook API has caused the auto-facebook posting to be completely useless. Also, their complex code, which works great with drag and drop, is difficult to complete/fix for various email clients, and makes custom HTML sections relatively a wild west. For instance, Robly does a great job at providing many if/else statements for various email clients, so the drag and drop elements look great in most clients, however, if you need something more advanced, or need to drop a large table of data into something, you lose all that, and your email will not display correctly in email clients unless you are able to re-create all those if/else client code variations, which is a nightmare! It'd be nice if it could still maintain all that even when using custom HTML.

January 2018

Katherine from Ryder System

Company Size: 10,000+ employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

January 2018

Very easy to use in Robly!.

Robly is a very appropriate software for business use, it has helped me a lot to distribute Email in a fast way on the products that I promote, it is excellent and it gives me a good stability in its platform.

Pros

Robly is very easy to use, with just a couple of design steps in the Email, you'll have it ready with a nice design and colors that personalize it in a better way. Since I started using Robly I realized how easy it is to promote my products by sending Email.

Cons

I do not like the prices of Robly, they are very high and do not allow access to promotions or plans that unlock many of the functions necessary for a full use of the program, I would like to lower prices or adapt them to a better rate so allow many users to buy them.

September 2016

Holly from Full Life Counseling & Recovery

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2016

Robly is GENIUS

Robly saves me so much time and energy when sending out content to our email list. The ability to send emails at specific times and resend emails using a different subject title when our first email was unopened is simply brilliant. I can track who opened which email and see the true value of our content for our subscribers. In short, I love Robly and am so thankful we switched from Constant Contact to start working with the Robly team! I've trained other staff in how to use it and now other staff members are sending out emails left and right! LOVE IT! The only suggestion I would have to the Robly team is to make it possible to edit the size of pictures in an easier way (like dragging the dimensions of the picture rather than manually editing them) so we can make pictures as big as we want! Other than that, I love the service and am extremely satisfied!

Pros

I love that we can send emails to specific lists of people. I love the branded emails that have our colors imprinted, our logo displayed, and pictures from our website! I really enjoy the data capturing and the brilliance of the re-sending software. The fact that they can send emails at time that people are most likely to open emails, specific to that individual, is sheer genius.

Cons

Because I use Bitly, seeing which links are clicked in the emails can be difficult. I wish it would display the word that was hyperlinked as well as the link itself and allow me to click on it so I can go to the site and verify. I also would like to be able to expand the size of pictures using a dragging feature in the corners of the picture rather than manually editing it. Manually editing makes it difficult to get pictures on the same line if they're of different dimensions.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

November 2018

Robly crushes the competition

Our company used Constant Contact, and then MailChimp, as our email newsletter manager. I almost never accept unsolicited sales calls but the representative from Robly was so personable and knowledgeable of the product, I had to check it out. I am glad I did. In addition to having a superior product, their customer service has been excellent. They are quick to respond to questions and aren't satisfied until you are.

Pros

Robly is extremely easy to use and provides an excellent value for those with a tight budget. Generating analytic reports (open rates, clickthrough rates, etc) is simple. Segmenting lists by user interaction is also a breeze.

Cons

I have not had a negative experience with Robly.

January 2019

Santiago from El Brunch Show

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2019

Very interesting and functional.

Since we started with the implementation of Robly, we increased visits to our portal, at the same time, because it was a podcast, we achieved a greater number of reproductions, which also allowed us to get to know our visitors, to know what country they are accessing to. to be able to offer a different and personalized experience to your emails and your social networks. We are very satisfied since its implementation, and it is so simple that we can do it several people at the same time.

Pros

When entering the world of email marketing, I was overwhelming everything on the market is offered, of many types, since I tried Robly, I was much more clear the power that has the email from your platform, they offer you all the strategies in a simple way and with the peace of mind that will not come with problems when executing it. I also like that they allow you to optimize all the campaigns you have to obtain the best results in your business model. Another aspect that I like a lot, is the detail in the statistics put at your disposal, you can evaluate after each campaign you design, since what type of device was seen and whether or not they accessed the content that you offered in the emails, it is really very good

Cons

I have no complaints about its functionality or the scope of its marketing tools, you will hardly find a commercial option in the market that offers you a money / effect relationship like Robly, I am sure that they are going in the right direction.

January 2018

Eduardo from Polar

Company Size: 11-50 employees

Review Source


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

3.0

January 2018

Exceeds the functions.

Robly has helped me a lot, previously I had problems with Email using other software, Emails took a long time to reach the client and the delay caused us to lose a lot, since I used Robly I had very good progress.

Pros

I like Robly because it exceeds the functions of many software, there is much more diversity, I would even say that Robly greatly exceeds Constant Contact, using Robly is a way to make Emails and comply with Marketing in a simple and fast way Without making so much effort, Robly is perfect and I hope it stays that way.

Cons

I do not like the prices of Robly, at first I did not touch another and had to pay the high prices, but I think they should lower the rates, the last plans with more access and more benefits to the program exceed.

October 2016

Debi from YMCA of the Treasure Coast

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

October 2016

Almost perfect, but a great deal for the price.

The customer service is hands down, the best. The product is excellent but it could still use a few features to make life a bit easier for the less tech-savvy in our organization, such as allowing for standardized color palettes or more flexibility with the mobile-responsive templates. However, all of our users learned quickly and are making great use of Robly, and the analytics are a huge plus.

Pros

It's stable, not glitchy. It sometimes shows up differently on different platforms, such as Windows and Mac, but overall, it's more consistent than others. It's easy to learn. It has great analytics capability.

Cons

If you have to follow certain style guidelines with fonts, color, spacing, etc., it's a bit more labor intensive because you can't create a palette to work from. You have to input hex codes and work with the built-in formatting. In some cases, you can access the code to make changes, but that takes a skill level most of our users don't have.

December 2017

Alex from Modernizing Medicine

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2017

Works Great for Our Nonprofit!

We use this for The Junior League of Boca Raton and for our use and budget it works great! I also used it a boutique agency I worked for and it was great for our company newsletter and for some of our clients too. I think it is much better than Constant Contact.

Pros

Compared to competitors, the interface is much easier to use. I feel that the templates they provide give great options and I believe for a small fee they will design a custom template for your organization/business which is totally worth it. The OpenGen feature is pretty unique and haven't seen anything like it on other e-marketing programs. It allows you to re-send the same email (even with a new subject line) to those that did not open it the first time. It greatly increases open rates and click-through rate. Overall it is much more flexible and easy to use and drag and drop text and images. They have a great widget too to collect and grow your email database for Facebook and website.

Cons

It doesn't (at least at this point) have the ability to auto-send messages on birthdays, anniversaries, etc.

February 2017

Tara from Culture Spark

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2017

Easy to Use ans Awesome Customer Service

We LOVE the Robly email platform (we were previously using Constant Contact). The Open-Gen and AI features have boosted our open rates for all of our clients. Emails are easy to create and customize. Their competitors feel antiquated by comparison. The customer support is great- fast response, good insight, great online resources. I would also say that they take a collaborative approach to helping their customers. I have worked with several different Robly team members and they all seem to share this mentality. I have also received several touches to see if I have any improvement suggestions. The downside: There is no event functionality built in like some of the other platforms. I have communicated this to Robly and I understand that they are working on adding this functionality. In the meantime, we are using another solution to fill this gap.

Pros

Ease of Use
Beautiful Templates
Great Customer Service
Easily Accessible Metrics
Ability to Segment
AI and Open Gen Functionality

Cons

No Event Functionality

November 2017

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

3.0

November 2017

Great product for the price

Pros

Robly is easy to use and the emails always look clean. User management is easy and the OpenGen gets a better open rate on the most important messaging.

Cons

It would be better if Robly's user management could integrate with other software platforms. We use a WordPress website and CiviCRM, neither of which seem to have customized options for Robly. Billing notifications have been spotty. I added our Director of Finance to automatically receive billing notifications, and it worked for 6 months, but suddenly stopped.

April 2018

Maykol from Charleys Philly Steaks

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

April 2018

Very good control of each Email Marketing.

I have benefited from the use of Robly because I have noticed that nowadays I have established a better use in Email Marketing, nowadays in my company we receive many subscriptions daily, and with Robly we have been able to control that saturation.

Pros

Robly is a software that only focuses on Email Marketing, but, the detail that gives something positive are its prices, robly prices are too low, many times I think they are giving away their functions, but I hope they continue with those prices.

Cons

I do not like that the emails of Robly delay so much in arriving, in several occasions that wait so that the Email arrives, it becomes a too annoying wait, I would like that the platform was faster.

May 2018

Monica from Montea

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

May 2018

Robly has exact goals.

Pros

The most lucrative characteristics of Robly and those that can be more profit, would be the automatic configuration that Robly has to control the traffic that may be with respect to subscriptions, it is quite nice that this option exists to leave in automatic period all the configuration of the advertising campaign.

Cons

I have no complaints from Robly, the truth is that it has been a software that has behaved to measure and has achieved excellent innovations at the structural level and at the business level, in this way I think that Robly is very well designed to achieve clear objectives and obtain results both short and long term.

March 2018