About Sendlane

Sendlane is a cloud-based email marketing solution for content creators, digital marketers, and e-commerce companies. Key features include email automation, performance tracking, real-time reporting and analytics as well as email retargeting.

Sendlane enables users to create personalized emails and send them to a targeted segment. The solution lets marketing managers create mailing lists based on audience demographics, purchase behavior, point of sale, location and more. Email retargeting allows businesses to activate and deploy workflows based on the user's interaction with the website.

Sendlane’s event tracking capability collects audience information, tracks clicks and analyzes revenue generated through every email. Th...


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30 Reviews of Sendlane

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(17)

17

4 stars

(11)

11

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

September 2020

User Profile Picture

Jonathan from Yopti Wellness Technologies

Verified Reviewer

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Committed to customer success

Couldn't recommend it any more highly... exceptional customer support and care!

Pros

It's clear that this software was created by people who understand and care about effective email marketing for small to mid sized businesses

Cons

Undo when editing automation needs to be improved asap.

Response from Sendlane

Replied October 2020

Hi Jonathan: Thank you for taking the time to give Sendland such a stellar review. Much appreciated from the team. Best, Sonya, VP Marketing

October 2020

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2020

Sendlane Makes My Business Easy

Overall, my experience has been really great and solid. Sure, I've had a bug here or there or trouble figuering out how to use the platform, but for the most part Sendlane is more polished than companies that have been around for years. Their customer service is the best I've seen. Sometimes they will stay with me on the phone for an hour or two until the problem is resolved. They follow up, they ask detailed questions and they want to improve. I've literally had companies treat me as nothing more than a dollar sign. Sendlane has always made me feel welcomed and I can tell they want me to grow my business. The [SENSITIVE CONTENT HIDDEN] has even taken time out of his day to make me feel welcomed. How many companies do that? Their interface needs some work as it's a little confusion, but it has all the functions I need. They allow me to run my business and automate it in a way I could never do on my own. And because of the tools and features it has allowed me to increase my income.

Pros

My favorite feature is how they allow me to automate my marketing message, followup and feedback with customers. Their platform allows me login, manage my customers and even create additional income through following up with them and offering them new products. I also love their customer service. I've been with other companies who act like I'm part of the family only to never have my back when I need. So far, everytime I've had any issue, problem or even a question I'm able to reach someone from Sendlane and get the help I need.

Cons

My biggest compliant is the little things with a company that is growing. The occassional bug or certain features not acting how they should. Keep in mind, these are rare and not a huge concern. I also find that their user interface is a little complicated. It's nothing that I can't figure out, but they could def improve in that area. I also feel their knowledge base could be updated more to reflect the unique ways in which Sendlane operates compared to other similar services. This would save me alot of time dealing with customer service. It's not a huge problem, but one of the things I wish they would improve and I'm sure they will with time.

Reasons for Switching to Sendlane

I was with Aweber for many, many years and loved them. Always enjoyed their platform, although they were missing a lot of features. And one day, after years of being a customer and even bringing them many customers they deactivated my account. They never reached out to me. Just a email that said my account was being deactivated. When asked they wouldn't tell me. Companies like that don't have my respect. They could have reached out if there was an issue or for any problem. But they never did anything but take my money and throw me away. Sendlane works with me, keeps me informed and would never get rid of me the way Aweber did. But because of it I'm now with Sendlane and couldn't be happier.

Response from Sendlane

Replied October 2020

Dear Reviewer: Thank you for taking time to review Sendlane. We appreciate your honesty very much. Am so glad to read that you perceive our focus on customer success and the fact that we value our relationship with our cusromers. We are aways improving the product and please do not hestitate to reach out to us if you have any suggestions for improvements. Best, Sonya, VP Marketing

February 2021

Bruce from Saxshar llc

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

February 2021

Affiliate rookie

Was good till lately when I am now on probation. I paid the full year

Pros

Easy to use and understand. I’m new so I found it easy to use and understand

Cons

Didn’t know that’s clicks mattered that much

Response from Sendlane

Replied March 2021

Hi Bruce! Thank you so much for taking the time to leave us a review. We love to hear from our customers. I have received your feedback on the account probation as well. Please reach out to support@sendlane.com to speak with our customer success team about your account issues. Also, if you'd like to discuss our affiliate program further, please reach out to me at jhall@sendlane.com or (858) 774-6116. Best, John Hall, Strategic Partner Manager

October 2020

Charles from Lifeboost LLC

Company Size: 2-10 employees

Industry: Consumer Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

IMHO The best email platform out there.

I'm a huge fan. They are constantly innovating and trying new things and making it better.

Pros

Their customer service is top notch. I get a response quickly. The platform is super easy to use. The deliverability is great. TONS of ways to create emails and workflows TONS of ways to segment an audience They allow affiliate marketing

Cons

It's a ferrari. I feel like I'm still driving it like it's a ford focus. There is so much that it can do, It can easily get overwhelming. Needs the ability to track revenue that workflows produce monthly instead of just overall. BUT, after talking with them, it's coming in the next 4 months. I wish it integrated with more softwares such as optimonk. They integrate with a lot, but there are a few apps I use that would benefit from an integration.

Reasons for Choosing Sendlane

Better deliverability, better customer service, easy to use platform.

Reasons for Switching to Sendlane

I wasn't happy with their customer service because it takes forever for them to get back to me. They also kicked me off because I sent a content article about an affiliate product that was literally just Sea Salt. BUT, since I labeled it as an affiliate email in their system, they instantly banned me. And when I talked to them, they basically made it sound like I was spamming which I clearly was not and there was nothing in their TOS at the time that said that I couldn't send affiliate emails. After a couple weeks of fighting with them and climbing the chain, they finally let me back on but it was too late and Sendlane won me over in spades by then.

Response from Sendlane

Replied October 2020

Hi Charles: Thank you for taking the time to write a stellar review. And, also great suggestions on product improvement. We are very proud of our focus on customer success and really happy to hear that it has made a difference to you. Best, Sonya, VP Marketing

February 2021

John from A-ZDarts.com

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2021

Sendlane is truly a gem

AMAZING!

Pros

-Ease of use -Customer support is amazing -The owner and staff are always super friendly

Cons

They just updated their price and it kinda sucks, so that's the only place they lost points. It's still a great value, just not what it was.

Reasons for Choosing Sendlane

Price at first, we stay for the top-notch support and ease of use

Reasons for Switching to Sendlane

Bronto was way more expensive and we never used all the features. Sendlane was just the perfect fit for what we need.

Response from Sendlane

Replied February 2021

Hi John, Thank you for your stellar review. We appreciate it very much. Yes, we did increase prices recently, after 22 months of product development, to reflect the new functionality and features. And, we are continuing to add value to the product. Best, Sonya Pelia, VP of Marketing at Sendlane