About Barracuda Email Security Gateway

Barracuda Email Security Gateway is an email security solution, which enables businesses in healthcare, retail and other sectors to protect critical data from email-borne threats and data leaks. Its outbound filtering and quarantine capabilities allow organizations to ensure compliance with corporate data loss prevention (DLP) policies.

Key features of Barracuda Email Security Gateway include email encryption, single sign-on (SSO), customizable branding and Advanced Threat Protection (ATP). Businesses can utilize predefined filters and custom policies to block emails. Additionally, the platform encrypts messages, scans emails for viruses through multiple layers and filters inbound or outbound conversations.

Barracuda Email Security Gateway supports the Si...


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132 Reviews of Barracuda Email Security Gateway

Average User Ratings

Overall

4.5 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(80)

80

4 stars

(44)

44

3 stars

(8)

8

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 132 results

July 2018

User Profile Picture

Sergey from sbe Lifestyle Hospitality

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Great way to get a better control of your email

Much lighter load on my MS Exchange server, full control of all the incoming correspondence.

Pros

Set it and forget it solution for your email that will help you to significantly reduce amount of unwanted correspondence. Fully automated platform, automatic updates, self learning mechanism. Outstanding customer service and technical support, when you need them. One day I needed an urgent replacement of the unit, because mine broke. Replacement unit arrived in less than 24 hours! In addition, if you host your email in-house (MS Exchange for example), it will significanlty decrease load on your server, blocking all the unwanted messages BEFORE they his your mail server. Administration is very simple and flexible. You can create custom rules in addition to the automated scanning of inbound correspondence.

Cons

While automatic updates are convenient, there were a couple of instances, when the updates were corrupted, resulting in blocking all of my mail. Gladly, Barracuda technical support is always there for you, as I have mentioned. They were able to correct the problem within a couple of hours each time this happened.

March 2021

Brian from Stoughton Utilities

Company Size: 11-50 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Robust spam, virus, and phishing filtering appliance with a lot of options

Our overall experience has been excellent, and we have been using the product for over a decade. During this time, we have upgraded to the newest Barracuda ESG each time the platform has come up for review. Our experiences with their support team have been minimal, but excellent each time support has been needed. Their user forum has also been helpful when looking to configure rules to address ongoing campaigns, or with basic configuration questions. Firmware updates over the years have kept the platform up to date with new options and user tools.

Pros

Once fully configured, the platform is very reliable, resulting in few false-positives and blocking nearly all spam. The administrator interface is easy to use and allows for numerous ways to detect spam, with a lot of configurability. The user interface is easy to use, either through the web interface or the Outlook add-in. The hardware appliance and firmware is rock solid, requiring almost no ongoing maintenance except periodic updates.

Cons

The mail log view can be cumbersome when trying to analyze large numbers of incoming emails, and the log filtering cannot always be set to find precisely what you're looking for, particularly due to the lack of filtering/wildcard options. When it comes to spam detection, all rules are universal, so you can't apply just some rules to a subset of emails (such as based on user/sender/sending server), which for us sometimes results in false-positive blocking. Barracuda's live definition updating has been quick to respond to new spam campaigns and threats, which results in virtually no spam, virus, or phishing emails ever reaching our users.

Reasons for Switching to Barracuda Email Security Gateway

The former product was continuing to miss a lot of spam and did not have the configurability at the time for the necessary rules to be created to address the problem. Also, the reliability of a dedicated hardware appliance was needed.

August 2021

Max from Royal Electric

Company Size: 201-500 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Security and More!

Overall, the experience has been good, with very few exceptions. Everything you need is there, just spend the time to learn it and you will see the value.

Pros

One of my favorite features of the Barracuda Email Security Gateway is its features. For example, the Barracuda Email Security has many tools to allow your users to safely receive emails and also control the things that leave mailboxes. There are tools to control inbound and outbound settings, and in the background, security features that prevent malware from entering your domain. My favorite tool of this SaaS application is the flexibility you have to control inbound settings. Particularly speaking, I like how you can customize content policies. Things like regular expressions (regex) give a new perspective to content filtering. This means you can block templated emails that are used for phishing or malicious activity. Another Pro I consider is the visibility of emails. Barracuda gives you great insight on what's happening during the transmission of emails. You can clearly see what is being exchanged, why things are blocked or deferred or quarantined, email headers, and it gives you the ability to deliver emails regardless of classification - you have the control. Lastly, support is something I really liked. Have an issue with something? Need an explanation to some error or granular configuration question? They can help. I've had nothing but good interactions with support when I am stumped. Email security is a corporate standard and so should Barracuda!

Cons

There is one Con I will have to mention about this piece of good software. When you are subscribing to the Barracuda Essentials, make sure that you are aware of what comes with it. By default, Barracuda does a great job at blocking malicious emails BUT you will notice, as you continue to use it, that you will see phishing emails continue to pass through. They do have a separate component called "Sentinel" that does a really good job at blocking these emails based on AI. This may be a problem for you if only have the Essential package. This would mean that you'll be relying on writing regex to block phishing emails that slip through the cracks. These emails come from Gmail, so you can't simply block Gmail without also affecting legitimate correspondence (IE. recruiters may accept resumes from Gmail.).

March 2018

Kristen from AAACCVB

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2018

Good, but not great, Spam Filter

Pros

Price is reasonable for what you get; interface is smooth; easy to use; support is very helpful. I think with more training some of the spam that is getting through could be cleaned up for my business. The firewall has many options and features. The interface is complex.

Cons

No content filter - this software filters inbound or outbound messages only. It definitely takes some time to adjust and customize.

August 2021

Tom from White's Lumber, Inc.

Company Size: 51-200 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

August 2021

Barracuda Email Security Has Teeth, but difficult to access

With the new M365 setup and the Barracuda Email Security in place, spam and other attacks in email have been avoided. The logic the Barracuda uses works well, the archiving is complete.

Pros

We moved from an in house Exchange 2007 Server with a SonicWall Email Security 5000 system attached. The Barracuda system is tough on spam and does just as good a job as the Sonicwall ES5000. The daily reports of spam stoppage may be set by the individual to hourly if they like. Easy end user release of documents, and whitelisting specific Addresses.

Cons

The archive is rough. The search features are weak and cumbersome, and are actually difficult for most people to use. Admin searches produces too much information in the results. Compared to Mail Store we were on before this for Archiving, Barracuda Archiving is lagging way behind in user interface functions.

Reasons for Choosing Barracuda Email Security Gateway

Barracuda offered us more control over the Archiving and the Email Security system seemed better than the standard Microsoft version offered.

Reasons for Switching to Barracuda Email Security Gateway

Email Security--Sonicwall ES5000 does not work with M365 products. Archiving: Mailstore would work with M365, but we needed to upgrade the server we used, and that was less cost effective.