About AlertMedia

AlertMedia is a cloud-based emergency notification solution that enables businesses across multiple industry verticals such as energy, telecom, manufacturing, healthcare, transportation, government and education to keep staff members informed and connected during critical events. The solution comes with a two-way messaging module, which allows users to facilitate communication with team members via read receipts, surveys, incoming messages and ‘need help’ requests.

Key features of AlertMedia include event management, location mapping, event scheduling, dispatching and reporting. The application enables users to gain insights into critical events handled by the organization, facilitating decision making for improving operational efficiency. Additio...


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Supported Operating System(s):

Web browser (OS agnostic)

10 Reviews of AlertMedia

Average User Ratings

Overall

4.90 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(9)

9

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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May 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

They deliver what they promise

Pros

It is easy to set up and easy to use. We have it sync'ed with Active Directory so the recipients of the messages we send are always fresh. It works flawlessly on all platforms. Our customer support specialist is always available to give us a hand, whether it is figuring out something we've done wrong (it happens) or fixing something that has gone wrong (hey, that happens sometimes too).

Cons

there is nothing I did not like about this software. It sounds like I'm a shill, but honestly, I'm a real customer.

Response from Alert Media

Replied May 2019

Thank you so much for taking the time to review us. We are glad to hear you have had a positive experience!

September 2020

Jennifer from Cartwright Companies

Company Size: 51-200 employees

Industry: Logistics and Supply Chain

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Great communication tool!

With AlertMedia, we are able to have instant direct communication with the entire team, including those that are not at the work location. We use this tool to deliver safety messages instantly.

Pros

This is a very easy tool to use and the communication is instant. We use it for safety purposes and urgent messages. It is helpful to be able to see the team receive the text messages and know they are instantly aware of the actions, which isn't always the case with the emails.

Cons

I can't think of anything I don't like about the software!

Response from AlertMedia

Replied September 2020

Thank you so much for taking the time to leave us a review! We are glad to hear you've had a positive experience with us.

March 2020

Wendy from Healthgrades

Company Size: 501-1,000 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2020

Clearly customer success minded!

Amazing! [SENSITIVE CONTENT HIDDEN] won our account with his dedication to our questions and timely answers (even when he was on vacation!) and then the hand off to our rep, [SENSITIVE CONTENT HIDDEN], was seamless. She is equally dedicated to our success with the tool and is there for us every week to answer questions and teach us more. [SENSITIVE CONTENT HIDDEN] partnership has given me confidence to be ready for the unexpected.

Pros

Utilization of the dashboard on my desktop computer is very easy. I have AlertMedia up all day everyday just in case. I like having a mass communication tool across channels at my fingertips.

Cons

AlertMedia has many features. Occasionally it feels overwhelming to have so many options on the type of notification to send and how to send it.

Reasons for Choosing AlertMedia

I chose AlertMedia because I was sure they would be great partners. Also the cost and functionality of the tool was very important. It fit our needs and budget.

Response from AlertMedia

Replied June 2020

Thank you for sharing your experience with AlertMedia! We are dedicated to helping our customers succeed in moments of a crisis through an intuitive user experience and a hands-on customer success approach. We're so glad to hear that you feel more confident in your ability to keep employees safe.

June 2020

Phil from Silicon Valley Community Foundation

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Appreciative of AlertMedia

Pros

AlertMedia did a great job of product introduction to our key administrators in our organization. As we were continuing to expand the products functionality by having numerous orientations through the review process, AlertMedia never hesitated for another request for a product demo. It made the decision to purchase the product much easier with a lot of feedback from various users. The integration and set-up was easy along with all of the helpful hints from the account manager . Appreciate the continuous product updates. I feel we have a system to now keep our employees informed and safe.

Cons

We are very happy with the product and have no suggestions for improvement.

Response from AlertMedia

Replied July 2020

Thank you so much for taking the time to leave us a review! We are glad to hear you've had a positive experience with us.

April 2019

Chantay from Fort Washington Medical Center, Nexus Health

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Excellent Software, a Must Have Product

Alertmedia allows use to speak to the masses and respond accordingly when we believe we haven't reached a full cohort of employees. It's a critical part of our communications that has helped us to gain the trust of employees and the build the credibility we needed internally. The goal now is to use it far more to communicate our pressing communications needs.

Pros

Alertmedia is intuitive, captures real time key performance indicators, and provides all the functionalities we need in an emergency software. The layout is clean and the instructions are clear. It's hard to make a mistake. It's as if the systems was built to catch errors, allowing users to forge through during an emergency or crisis with ease.

Cons

There are no cons to report at this time.

Response from Alert Media

Replied April 2019

Thank you so much for your review! We are happy to hear you have had a positive experience with us.

April 2019

Nicole from Axogen Corporation

Company Size: 201-500 employees

Industry: Biotechnology

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Easy to use!

Living in Florida, we have many hurricanes in our summer/fall months.. so we now have an easy-to-use system that allows us to alert employees when a threatening storm is in our area. We want to keep our employees safe, and this is the best system to do it!

Pros

The software is extremely user friendly. As the administrative user, I appreciate step by step directions when uploading the new employees into the system, It only took me a matter of minutes!

Cons

Would like it to alert the admin users ahead of time if a bad storm is in the area.. is that possible?

Response from Alert Media

Replied April 2019

Thank you for sharing your experience! AlertMedia can absolutely alert you of weather in your area. We will have your customer success manager reach out right away to help you subscribe to weather alerts!

January 2020

Chris from Youth Villages

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Simple Alert System

Deployment and Implementation has been straight forward and simple. The support team at AlertMedia makes everything easy for you during the setup and there's not a lot of maintenance once you get it set up...at least for our implementation.

Pros

AlertMedia was easy to set up on the IT side of things. We connected it to our ADFS with the help of support and only ran into a few issues. It was also easy to set up the feed from our Active Directory to import users.

Cons

We are having an issue with Android users being able to use SSO with AlertMedia. It comes up with an error that no one is able to figure out. Otherwise, I can't think of anything I don't like about the core functionality of the application.

Response from AlertMedia

Replied June 2020

Thank you for sharing your experience with AlertMedia! We're happy to hear that implementation was a breeze. Your customer success manager confirmed that you all were able to troubleshoot the SSO error to get Android users up and running. Thanks again for choosing us as your partner in keeping employees safe and informed.

April 2019

Alexis from Texas Health Spine Surgery Center

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Great Product

Alertmedia has been great overall. The product is great and support team rep is always very helpful

Pros

I like that the software works perfectly for its purpose

Cons

Not being able to group different departments with in our account

Response from Alert Media

Replied May 2019

Thank you so much for taking the time to share your review. We're glad to hear the software works well for you! We can definitely help you setup dynamic groups within your account. Your Customer Success Manager will be in touch today to help you get this setup!

April 2019

Tim from Halozyme, Inc.

Company Size: 201-500 employees

Industry: Pharmaceuticals

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Outstanding product - does exactly what they say it does

We have the system in place specifically for emergency announcements - the hope is that we don't need to use it at all, but in the single event we did need it (flooding in our area), it worked perfectly

Pros

Very easy to use and understand. Mobile app is fantastic support is fast and easy integration with our system of record was a snap

Cons

Nothing. It's fantastic, as is the team behind it.

Response from Alert Media

Replied April 2019

Thank you so much for your review. We are happy to hear that you have had a positive experience with us!

September 2020

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2020

Alert Media Revew

Our overall experience has been great, especially in the support by the Alert Media team, specifically by [SENSITIVE CONTENT HIDDEN].

Pros

The ease of sending alerts to employees.

Cons

Reporting isn't as easy and intuitive as we'd like, but the Alert Media team work with us on our reporting needs.

Response from AlertMedia

Replied September 2020

Thank you for taking the time to leave us a review! We are glad to hear your experience has been positive.