About AlertMedia

AlertMedia is a cloud-based emergency notification solution that enables businesses across multiple industry verticals such as energy, telecom, manufacturing, healthcare, transportation, government and education to keep staff members informed and connected during critical events. The solution comes with a two-way messaging module, which allows users to facilitate communication with team members via read receipts, surveys, incoming messages and ‘need help’ requests.

Key features of AlertMedia include event management, location mapping, event scheduling, dispatching and reporting. The application enables users to gain insights into critical events handled by the organization, facilitating decision making for improving operational efficiency...


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Supported Operating System(s):

Web browser (OS agnostic)

84 Reviews of AlertMedia

Average User Ratings

Overall

4.77 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(58)

58

4 stars

(15)

15

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 84 results

March 2021

Kyle from DHS

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Great software and Support!

My experience from sale to implementation has been very good. The support team is as good as many have eluded to and both the sales and customer success teams have been very responsive and helpful. The product is heavily used in our Org and plays a critical role in communication to clients. Being able to use the product to quickly get out communication internally and externally has been a huge benefit for us. I am definitely an advocate of AlertMedia!

Pros

• Intuitive UI • Easy to implement • Great customer service! • Fast sending of notifications • Great feature set • Multi-purpose use cases

Cons

Aside from a few minor bugs and a few enhancement requests, I haven't had any significant negative experiences.

Reasons for Choosing AlertMedia

Better features, faster sending, multiple use cases, better support, better product for our needs.

Reasons for Switching to AlertMedia

Better features, functionality, ease of use and speed.

Response from AlertMedia

Replied April 2021

Thank you for leaving us a review! We are so glad to hear that AlertMedia has helped you quickly communicate with your employees and customers. We are always releasing new features and product enhancementswe will have your Customer Success Manager reach out to share some of the exciting updates we have coming up.

March 2021

Blane from Fairway Independent Mortgage Company

Company Size: 5,001-10,000 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

AlertMedia Is My Go To Solution

We have realized tremendous value in taking care of our employees and their families. They know we sincerely care and have invested in their safety. AlertMedia gives me and my team the ability to monitor, prepare, alert and account for our team during hurricanes, severe weather, active shooter events, wildfires and more. It's hard to put a price on that kind of peace of mind, but AlertMedia far and away makes this return on investment one of the best we have.

Pros

Our employees are the most important part of Fairway and it's our job to protect them. The ability to contact and alert employees all over the country for any emergency situation that may impact them has been the foundation for our Crisis and Emergency Management operations. It has also been a key business driver for us and allows less disruption and the the shifting of work if needed. With AlertMedia we are able to proactively monitor our 9700 employees across the US. Our employees have been in almost every major weather event of the last three years and I have received many emails and letters of thanks for looking out for them and their families.

Cons

I have used most if not all of the main Emergency Notifications Systems on the market in my 27 years in IT, mainly Everbridge, xMatters and others where cost outweigh the benefits. AlertMedia's innovation roadmap and customer input has made then stand out. With this close relationship AlertMedia has with its customers we see new features added to help provide us better situational awareness.

Reasons for Choosing AlertMedia

When I came to build the business continuity program I was on my own and I needed a solution that was easy to use, price was right and one I knew would scale with me. AlertMedia has exceeded my expectations not just with the product but with the support as well.

Response from AlertMedia

Replied March 2021

Thank you so much for leaving us a review! We are dedicated to helping our customers keep their people safe and informed through any critical event that comes their way and it truly makes our day to hear that AlertMedia has helped you proactively protect your people through so many severe weather events.

January 2021

Angela from AlixPartners

Company Size: 2-10 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

January 2021

AlertMedia review

We use it as a part of our BCP communication tool and it's effective

Pros

Can communicate with the group through various communication tools including email, sms and app message and get instant responses.

Cons

I sometimes see errors such as a message did not delivered to everyone

Response from AlertMedia

Replied January 2021

Thank you for your feedback. Message delivery is critical to our platform. Oftentimes message errors indicate the need to update contact data or an issue with the cell carrier. We'll have your Customer Success Manager reach out to provide more details.

March 2021

Matt from Ulteig

Company Size: 501-1,000 employees

Industry: Civil Engineering

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

AlertMedia customer support team is top notch

My overall experience has been great. Again, from the sales team to the customer service and technical team, they all work well together to meet our needs as the customer. They offer additional planning resources to help prepare you in the event of a crisis. The support is very much appreciated.

Pros

Sending an alert notification in AlertMedia is easy and simple. The alerts can be customized with templates that make sending an alert in times of an emergency less stressful. The threat map is great to track threats around the world and notify the team of a threat in their area. The customer service team is the BEST!! They are very receptive to your needs and quickly respond to resolve any concerns.

Cons

Integration went well. We use single sign on (SSO) and some users registered without using SSO which has caused duplicate users that we are still working through. I wish I would have been consulted on the possible phone constraints on our end. Our phone system has a limited amount of calls that can be in use at one time, which has caused delays on our end. We are working with our carrier, but it would have been good to know of potential issues from AlertMedia based off of their experience instead of finding out at the time of the test alert.

Reasons for Choosing AlertMedia

Sales and support, ease of use and cost. They responded immediately and answered all questions. They worked well together to support our needs. Their brand, customer service and a positive culture matched our needs and modeled what we expect to provide to our own customers.

Response from AlertMedia

Replied April 2021

Thank you for leaving us a review! We are so glad to hear your experience has been positive with both our product and support. Once AlertMedia delivers a message to a telecom carrier, we are reliant on the carrier to make the final delivery to the end-user. Your Customer Success Manager is looking into this further and will be in touch with you soon. We hope this is helpful!

February 2021

Andrew from Smuckers

Company Size: 5,001-10,000 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Transitioning Emergency Notification Systems

AlertMedia is the most user friendly version of Emergency Notification software that I have ever used. It is extremely easy to navigate and all of the options available are almost self explanatory and all of our Notification admins have no issue using the system because of this.

Pros

The software is very user friendly and easy to navigate.

Cons

There are times that the map feature seems to freeze and I need to refresh the page to get items to appear.

Reasons for Choosing AlertMedia

The price of the AlertMedia system was much more reasonable compared to the product that we switched from. However, after switching it became very obvious that AlertMedia was the superior product. The system is extremely user friendly and all of our Notification Admins across the country were pleased with how easy the system is to navigate compared to the other product that we were using.

Reasons for Switching to AlertMedia

It was not my decision to make the switch in Emergency Notification systems, however, I know the cost of the product had a lot to do with the switch.

Response from AlertMedia

Replied February 2021

Thank you for taking the time to leave us a review! We are glad to hear your experience has been positive.