Find the best Emergency Notification Software
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With businesses striving to become more agile, they must ensure that not only their customer-facing operations are accelerated, but also that internal communications are also fast—if not instantaneous. These communications could include instructing employees to back up data due to a software update, informing them about a policy change mandated by regulatory/management decisions, or any other important announcement.
Emergency notification software can help ensure that such communications reach all employees quickly. But how do you know which software is most suitable for your organization? There are several emergency notification solutions on the market.
That's why we have created this Buyers Guide to detail everything you need to know before making the final purchase decision.
Here's what we'll cover:
What is emergency notification software?
Emergency notification software is software designed to increase the speed and efficiency with which an organization can send emergency messages to its employees. The software automates actions such as sending out mass notifications, sharing information, and activating response teams to prevent any operational disruptions.
Alerts report in PagerDuty
Common features of emergency notification software
Different vendors offer different features in their emergency notification software tools. Selecting the right tool for your business is easier when you know what the common features are and what they do. Here's an overview.
Use or create prebuilt notification templates to send emergency messages to specific employee groups or all employees, based on the event.
Send mass notifications to employees via different modes such as phone call, email, or text message.
Use GPS coordinates to define an area (such as entire campus or specific hall) and send alerts to all mobile devices within that area.
Escalate an incident up the authority hierarchy, if a user doesn't respond to or resolve the incident within a determined time.
Reduce the delay between sending and receiving a message; near real-time notifications allow employees to receive critical updates as soon as possible and act fast.
Filter and view insights related to alerts and notifications made in a specific time period.
What type of buyer are you?
Before you start evaluating emergency notification software options, you'll want to know what buyer category you belong to. Most emergency notification software buyers will fall into one of the below categories:
Small businesses (one to 49 employees): These buyers have simple requirements; they're looking to improve their process of sending alerts and notifications. Most are currently using manual methods, so they should start with basic emergency notification features such as prebuilt templates and multi-channel communications.
Midsize businesses (50 to 999 employees): These buyers may operate from multiple locations and have more layered teams, so they'll need additional features such as geotargeting and alerts escalation.
Large businesses (1,000+ employees): These buyers will prefer a single system to cover all of their communications needs. A full-suite IT communications solution that includes emergency notification as an integrated module would be the best option.
Benefits of emergency notification software
While some of the benefits of emergency notification software may be clear from our discussion above, we have called out the most notable ones below:
Increased message visibility: In a crisis such as internet outage or DDoS, your employees might not see an email right away. In case a telecom carrier (one that you or your employees use) is hit by any cyberattack, phone calls or text messages will get disrupted and your employees will not receive any communications over phone. There could be a number of other scenarios when all communications channels might not be accessible to all your employees. But multi-channel communications provides the redundancy that ensures all employees receive messages/alerts no matter what device/medium they have access to.
Geographic flexibility: If there is a malware attack or a phishing attempt at a certain location, only the employees of that region need to be alerted. Geofencing helps users send messages and alerts to a group of employees working at a specific geographic location.
Here are some important questions to consider before you purchase emergency notification software:
Mobile app availability: If you are constantly on the move, mobile apps can be useful for you. Check whether the emergency notification software you are considering offers access on mobile devices such as iOS- and Android-based smartphones or tablets. The mobile app will help you send alerts and notifications from any location.
Customer support: Ask software vendors if they offer support 24/7, only during business hours, or not at all. Also ask about available support modes, such as email, phone, or live chat.
Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.