I like the ease of the software. You have access to the student medical, emergency and authorized pickup and contacts at you fingertips. Very easy for the staff to learn and navigate.

This software was very easy to use and very easy for the parents to use also. There were a couple of parents who had problems upload their child's picture. Some people had problems with the phone number. It does not let you know not to add spaces or dashes with the phone number. Some parents also got hooked up with emergency and authorized pick ups address. They would not putting it in and it would not let them continue. It should not address is required.

With ePACT, we have resolved our storage issue. We used to have numerous boxes of paperwork to store each recreation season. Now everything is on a little thumb drive. With ePACT we have gathered current information from participants. Our registration system doesn't always capture the most current information, however ePACT has the up to date email and phone number for all of our participants. Making messaging them easier! Our overall experience is EXCELLENT! We are so glad we ran into Wagner at the CPRS conference. ePACT is exactly what he promised us and more! The customer service is AMAZING.

We used to collect paper emergency and permission forms from every participant, for every camp, for each of the 10 weeks of summer and the camp staff had to carry around a giant binder filled with forms! ePACT resolved this for us. No more storage issues, no more thick and heavy binders, forms are filled out in advance so we didn't have long lines at check in, info is safeguarded on our tablets and can't get lost. At the end of the season we export the files to a little thumb drive and store it...no more boxes and boxes of forms!

Some fields are hard coded and we can't change them. For example, in the allergies section, we are most concerned with life threatening allergies...some families list ANY allergy (allergy to hamsters, pollen, etc.). When a family lists something in this category the participant is flagged. It would be great if this could be emphasized as a life threatening allergy.

Saves electronic sign ins, eliminates paper, personalization to questions, record access offline

Several enhancements could be made. Requesting them as they come up and staff is great about listening and implementing. Could be faster. More features are needed on computer that are only available on the app. Example creating a sign in sheet. A lot of accounts incomplete and people don't know why so it needs to be very known to customer what they are missing so we can download files.

I love using ePACT! it has made my job a lot easier over all and gives me a very effective & efficient way to communicate with parents. Very accessible and the staff at ePACT is all very helpful.

very accessible Very helpful to get in contact with parents in program easy use

That you cant view a profile while it is labeled outstanding. takes every email from an account in ACTIVE NET even if the email is not valid

It's mobile-friendly. I find it quick and easy to update a profile. I don't have to redo the entry each year. I can send reminders to people. You can easily download your team roster and details if you are in a place that does not have wifi. Also, the family owns their own entry so they can use it with any participating organization. Someone has also given thought to different family situations whether they be blended (and a parent only needs access to some of the household and not all of the kids in the home) or if two people are co-parenting and do no live together or correspond. THey can have their own access and do so without having to share and account. Also, the supplier is local so we were able to do in-person training. The data is secure and stored with epact.

Nothing bad. Looking forward to having it integrate with our registration website. Right now it is a second step for people to complete. Also, it does require a lot of battery and data to run the application. I think there needs to be more awareness about this app. It is used in many rec centres and other communities but many families still don't know the brand and the power of using this app. The data is very secure, steps and precautions are in place and that is good for us to tell our members, but it is also great for a third party to also highlight.

Confidence from parents, athletes, coaches and race organizers that I have the athlete taken care of in an unlikely event of an emergency. It's truly confidence inspiring for me, the coaches and our community.

I love the ability to upload, by both myself and parents, insurance documents, doctors notes, and detailed instructions or explanations on dealing with a medical issue our athletes have. The flagging for concerns is also a nice touch and searching for athletes with a specific medical condition is an added benefit too. It allows us to ensure we're extra prepared for groups that tend to see a bit more of one medical issue over another or to create groups based on groups of athletes experiencing similar return to play protocols/prescriptions. Assigning coaches to teams and groups is incredible - I know that my coaches have the most up to date and relevant info, making it a bit more manageable for them and buy in to use the program much easier.

The look or interface of the app is a bit rough, but it's come along way over the years and it has everything detailed on the page and, important to me, a quick link to the files. It's tough to come up with a con!

ePACT is a great resource for our organization, it allows us to view and share information as needed without the need for additional paper work. It has made our work far more efficient and has cut the registration process down substantially.

-Easy for families to use and understand -Simple and functional -Easy to navigate and easy for staff to learn

-Families often miss the submit option at the end of the report, requires follow up from time to time -Would like to have the option to change the User ID

digitizing our medical record collection, improved organization access to medical records when needed, and making things more convenient for parents to participate have been among several benefits we've realized since deciding to use ePACT.

The ease of use and ability to access records conveniently and securely is really great. In particular, ePACT makes things simple for our members (parents of minor hockey players) to complete medical records and provide information our individual team Safety Managers need in order to deal with injuries as they occur, and track medical information while attending to injury recovery.

From an administrator perspective, it would be nice to have a dashboard that has a more graphic or visual way to reflect the status of your membership. The ability to output files as an administrator is somewhat limited so customized report generating might be a good option to consider.

It's easy to use and convenient for keeping files electronically. It's key to have access to the files with and without internet access.

How easy it is for parents to go online to fill out the information. It is quick and easy for parents to submit their information. Parents also give us more detail when filling out the forms online than when they have used paper forms in the past.

There are some limitations in the features. For example, when searching for allergies, we haven't found a way to get a quick list of what allergies the participants have. We have to look in each participants file to see what their allergy is. There may be a way to do this, I just haven't found it yet.

access to required paperwork, registrations ease for families. The team support and designated account managers that have been consistent since we started.

Ease of use, company support, quick changes and adjustments, price

having to transfer data from one data base from another to merge accounts- wait time for families in between registering and filling out paperwork

As a team official for youth sports group, it is a requirement to have player's medical info handy in case of an emergency. The old method is to carry paper forms in the equipment bag which becomes tattered and not legible as the season progresses. Carrying paper copies also poses privacy concerns in case someone steals it out of the equipment bag.

Great that i don't have to worry about losing or finding medical information if ever needed.

Not all officials have data plans on their phones. Without data plans, these officials are not able to access ePact info.

We moved our childcare user forms from paper to ePact. Both our customers and staff like the accessibility, ease of use and management of participant information.

User friendly and ease of set up in working with ePact staff.

Some of the general ePact functionality vs our set up has been confusing for customers.

Ease of useandaccess

Ease of use and quick access. It's great to have a. Information accessible in one location and once set up it's easy for families to use for other things as well.

People not doing it. I found chasing people down over and over again frustrating, as well the people who started the forms or process and not completing it. It would be nice to have a auto reminder after 24 hrs sent vs me sending to them all the time.

EPACT is easy to use, straightforward and has great customer support. The form is very thorough; it covers all the information our Association needs for our 600+ young athletes. Our parents are happy that they do this once, and easily keep their information updated. Our team managers and coaches appreciate having all the information they need in one accessible spot. We have used ePACT for two seasons and with an overwhelming favourable response from our membership, we didn’t want to return to the paper forms. Thanks very much for making one aspect of sports administration easier at a reasonable cost.

Can't think of any negative issue with this software.

no need for locking up paper forms. Only staff required to have medical\emergency info allowed access to the system.

No need for paper forms. Easy to access from multiple devices. Customer Service for ePact is great.

Some Parents still hesitant to use this software. Fear of Records in the "Cloud". Multiple reminders are needed.

It is easy to manage for parents and staff to upload files and ensure everything is secure. it is a bit tedious waiting for parents to upload and accept their access to ePACT, but its worth it once everything is uploaded.

Pretty easy to use, took a little bit of adjusting to understand the entirety of the website. I enjoy using it, and think it is super worthwhile to use.

There was a bit of a learning curve at first, but it is easy to overcome if you spend some time searching around

It simplifies our Minor Hockey medical information for our volunteer Safety persons. Easy access from the bench on your phone!

App access to any player’s information from anywhere.

Reporting. Printing a report or looking for specific info on the whole group (a Y/N question they’ve completed) is not a simple or easy to find feature. Not unavailable but not as simple as it could be.