All AlertMedia Reviews

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Kyle

201 - 500 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2023

Great software and Support!

Rick

Mining & Metals, 201-500 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

AlertMedia Review

being able to contact remote employees and give them emergency information is a great tool for us.

PROS

Being able to communicate in multiple ways with employees quickly was the biggest plus more us. Most of the onboarding was easy because AlertMedia was able to take our Directory and upload the information for us. The geofencing was a great tool for us to be able to pick locations to communicate issue with without needing to figure out who needs this information.

CONS

I like everything about the platform but it would be nice if everything was offered with the basic plan.

Reason for choosing AlertMedia

Cost versus service, AlertMedia offered the most for our money.

Vendor Response

Thank you for taking the time to leave us a review! We're so glad to hear your experience has been positive.

Replied February 2021

Glenda

Medical Devices, 1,001-5,000 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

Steady partner

It has been a good experience. The responsiveness of our rep, [SENSITIVE CONTENT HIDDEN], has really made the difference.

PROS

It's an easy tool to use and I like the notification results information

CONS

I could use a face lift. Looks a bit dated. Some functionalities could offer more detailed or customized usage.

Reason for choosing AlertMedia

At the time the functionality appeared more user friendly

Reasons for switching to AlertMedia

It was not an easy product to use product, unless you used it every week. Voice translation poor.

Vendor Response

Thank you for leaving us a review! We are glad to hear you find our software easy to use and have had a positive experience. We are constantly releasing new features and capabilities in AlertMedia. Coming soon are some very exciting updates to the dashboardwe will have your Customer Success Manager reach out with more information.

Replied March 2021

Fred

Sports, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2021

Customizable!

We have been able to establish a robust mass notification solution.

PROS

We found AlertMedia to be a flexible solution to our mass notification platform, where we needed to create specific messaging for distinct groups for high frequency messaging and reporting-- we were able to develop and implement the adequate solution with ease.

CONS

At times, there are many layers to look at and even though we can sort these out, the dashboard tends to get busy at times.

Reasons for switching to AlertMedia

Ease of use.

Vendor Response

Thank you for taking the time to leave us a review! We are glad to hear your experience has been positive and appreciate your feedback on the dashboard; our goal is to keep it simple and actionable. Your customer success manager will keep you updated on exciting changes happening this year!

Replied February 2021

Jennifer

Higher Education, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

AlertMedia at the Cornell Lab of Ornitholgoy

We occasionally have need to temporarily close due to power outages, etc. Many of our staff have long commutes into work from outlaying areas and this allows instant notification of any closures. We do not have a PA System or means for broad announcements, so our staff has come to depend on AlertMedia notifications for any important, timely messaging from the administration

PROS

I like the ability to communicate with all of our staff in a fast and efficient way, whether it be in the case of an emergency or building closure, etc.

CONS

Generally I can't think of any cons. I've been happy with the product, the customer service, etc.

Travis

Hospital & Health Care, 201-500 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Highly recommended for your organization and safety of your employees.

My organization uses AlertMedia to communicate efficiently in the event of an emergency. With our field teams spread out across the country, it is crucial to have a tool like AlertMedia as another digital and communication tool in our repertoire.

PROS

I like that you can mass communicate efficiently and effortlessly.

CONS

The automatic threat intelligence notification is in a different pricing tier, and I feel it should be offered in the base tier.

Reason for choosing AlertMedia

AlertMedia had a wonderful presentation and seemed to fit our company's needs more than the competitors. Also, the pricing was much more reasonable.

Vendor Response

Thank you for your review, Travis! We're so happy to hear that you find using AlertMedia effortless and that it helps you keep your dispersed employees connected.

Replied October 2022

HALLIE

Maritime, 201-500 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

So Much More than an Emergency Communications Tool

Our experience with AlertMedia has been phenomenal. As the head of Strategic Planning, I implement a lot of software. This has by far been the easiest implementation. From researching the company, presenting the added value to the executive team for consideration, contract negotiations with our legal department, and implementation of our niche departments with varying needs, it has been great. The responsiveness of our Customer Success Manager is fabulous - I'm talking under an hour most times. Truly great experience all the way around.

PROS

This product is so easy to use. It answered multiple needs for our company and allows other admins to take charge of their departments thus alleviating the administrative burden on the top-tier administrator. Buy-in is always a concern when considering a software purchase. With this product, the feedback I have received from department or regional managers is, "If anyone says this is hard to use, they should be fired." This is a win on multiple levels. Plus, all communication is organized and stored for reference later if need be - no endless emails or texts to track down.

CONS

There are some very specific use cases that the graphical data does not support. However, our success manager was amazing at listening to our needs, evaluating the system's capabilities, and providing a solution that works for us. When I say solution, I am not talking about a workaround that kind of gives us what we need, it answers our need. We just got there via a different path than expected.

Reason for choosing AlertMedia

The value of having an emergency communications system along with the system's ability to address operational communication needs was a big factor. We have many non-traditional departments where our employees are not sitting in front of a computer. Critical information was often not seen in a timely fashion or at all. Reliable text-based communication allowed a better way to communicate critical information and allowed us to discontinue the use of non-effective email addresses. When comparing our email domain cost vs Alert Media for our employees, it just made sense. The smooth process, honest sales presentations, and phenomenal customer support are the icing on the cake. Alert Media is a great company to partner with.

Vendor Response

Thank you so much for your feedback! We're so happy to hear that your experience with AlertMedia has been positive since day 1 and that our customer success team has helped you build a solution that drives effective communication across your organization. This is music to our ears!

Replied February 2021

Lori

Hospital & Health Care, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2023

User Friendly/Intuitive mass communications

Very positive, a great help during our cyberattack

PROS

It is fairly easy to teach new staff how to send messages for their departments and easy to set up user groups.

CONS

Expensive, frequently have to remind staff how it is NOT to be used

Reason for choosing AlertMedia

Best user interface and competitive pricing for the features needed.

Reasons for switching to AlertMedia

Everbridge was ridiculously expensive and not very intuitive for new users to learn. Also, during our 3 year contract period we were assigned a revolving cast of "account representatives" , few of whom had any idea of who we were or what were our needs.

Rick

Human Resources, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2023

Great product for highly remote workforce

PROS

Smooth integration process, easy to train users, pre-loaded messaging process is simple, customization is almost limitless

CONS

customer support can be frustrating, single sign on implementation was difficult initially.

Reasons for switching to AlertMedia

Everbridge product was clunky and old.

Jason Paul

Hospital & Health Care, 10,000+ employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

38,000 Employees — Hospital Mass Notifications

Best in the Industry. Every time I reach out to Customer Service I receive a response immediately and more importantly a fix to whatever my issue is. AlertMedia must be killing the competition in leading the ‘response’ metrics.

PROS

Simple as 1-2-3. Login; select template; send notification.

CONS

Currently working with higher stakeholders. In my role I receive notifications for multiple hospitals. The way we currently have the templates setup when I receive a notification I don’t know what hospital (location) it is for. The template needs to ask automatically to select a campus prior to sending message and include it in the notification. Thank you.

Reason for choosing AlertMedia

Was not involved in decision. Thank you.

Reasons for switching to AlertMedia

Was not involved in decision. Thank you.

Brad

Banking, 1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Easy to Use and Outstanding Customer Service

PROS

AlertMedia is easy to use, intuitive, and great at meeting its primary purpose of getting alerts out to employees. Their support during and post implementation is among the best I've ever experienced. Implementation went smoothly and since we went live, every single question I've had has been quickly and thoroughly answered by their help desk.

CONS

AlertMedia is on the higher end of cost. Some of their features are bundled together so depending on your use case(s) you might have to spend money on features you don't need.

Shannon

Real Estate, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Hope you don't need it; glad to have it when you do!

Most importantly we can alert employees if our internet/servers are down. Prior to AlertMedia, we'd have to call them (not ideal) and couldn't use email (because the internet/server was down.) With AlertMedia: simple, single message (text to phone) and everyone is aware of the situation.

PROS

Super easy to set up and deploy to our employees. Really like being able to group employees by location, team, etc. Tool is easy to use, site is very navigable.

CONS

We haven't used it long enough for me to form an opinion about features I might like to see. So far there isn't anything I don't like about the software.

Reason for choosing AlertMedia

Sales rep was pleasantly tenacious, presentation was brief, simple and met our needs. Our dedicated account rep. is delightful, knowledgeable and easy to work with.

Vendor Response

Thank you for leaving us a review! We're glad to hear your experience has been positive and that AlertMedia has helped simplify your communications.

Replied January 2021

Christopher

Oil & Energy, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

Powering through a Pandemic

Health questionnaires are done daily, and it has been a pleasure working with [SENSITIVE CONTENT HIDDEN] to solve our needs.

PROS

AlertMedia was an under utilized platform prior to COVID. However, it had the capacity and capability to be used for much more. We found this platform to be an ideal messaging media to quickly have two-way communication in a variety of methods.

CONS

The only downside is the survey can only be a yes no answer format. It could be improved.

Vendor Response

Thank you for taking the time to leave us a review! We appreciate your feedback. When sending a survey notification, you can create up to 9 custom response options and even include automated follow-up messages depending on what response your people choose. We will have your Customer Success Manager reach out with more information.

Replied February 2021

Robin

Financial Services, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2022

Easy to use, robust notification system

Our overall experience with AlertMedia has been positive. They are receptive to new ideas/suggestions and responsive to our needs.

PROS

The software was easy to set up and integrate into our network. The ability to create dynamic groups minimizes the amount of maintenance that is necessary. There are a variety of permissions available within the software so responsibility for notification isn't limited to a small group.

CONS

The software has limitations on what unique fields it can use when integrating information from our HR system. The primary field is email (which we know can change) so it would be nice if it could key off associate ID, etc.

Reason for choosing AlertMedia

Better fit for our needs at the right cost

Reasons for switching to AlertMedia

Easier to use

Vendor Response

Thank you for your review, Robin! It makes our day to hear that you find our team responsive to your needs and receptive to new ideas. Your valuable input helps us continue to innovate. We will share your feedback about custom fields with our product team.

Replied October 2022

Kristy

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Safe Signal helps our remote workers feel safe and secure

All staff we have interacted with at AlertMedia have been fantastic. They are knowledgeable, respond quickly and offer high quality products.

PROS

We utilize the safe signal app for our remote workers. It is easy to use, reliable and consistent. We have had enhancements in the functionality that make it even better each and every time.

CONS

I don't believe there is anything I do not like about the product.

Vendor Response

Thank you so much for leaving us a review! We're glad to hear your experience has been positive and that our employee safety monitoring solution helps your employees feel safe and secure.

Replied January 2021

Marc

Transportation/Trucking/Railroad, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Covering California and Nevada

It has been good.

PROS

Threat intelligence and assessment combined with mass notifications is a game changer for our industry.

CONS

The inability to provide updated info to the threat intelTeam when you have first hand knowledge of an incident.

Vendor Response

Thank you for taking the time to leave us a review, Marc! It makes our day to hear that you find our integrated emergency communication and threat intelligence solutions a game changer. Thank you for your suggestion—we will share this directly with our product team.

Replied October 2022

Richard

Health, Wellness and Fitness, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

AlertMedia Customer

I have used AlertMedia a lot to notify staff about snow storms , power outages and on local shootings. It is a very quick way to communicate with our roughly 350 staff members.

PROS

I really like how we can setup different departments to send alerts. We can send to all 350 staff or select just nursing, marketing, facilities, ect. We can also send to all locations or just pick one or several of our locations at one time. I also like how we can tailor our message to an emergency like a power outage, snow storm, fire or just general information.

CONS

I currently have no suggestions for improvement. I like it just the way it is.

Vendor Response

Thank you for taking the time to leave us a review! Getting the right message to the right person is critical during an emergency. We are glad to hear your experience has been positive!

Replied February 2021

Tara

Apparel & Fashion, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT