Great software and Support!

My experience from sale to implementation has been very good. The support team is as good as many have eluded to and both the sales and customer success teams have been very responsive and helpful. The product is heavily used in our Org and plays a critical role in communication to clients. Being able to use the product to quickly get out communication internally and externally has been a huge benefit for us. I am definitely an advocate of AlertMedia!

Pros

• Intuitive UI • Easy to implement • Great customer service! • Fast sending of notifications • Great feature set • Multi-purpose use cases

Cons

Aside from a few minor bugs and a few enhancement requests, I haven't had any significant negative experiences.

AlertMedia Is My Go To Solution

We have realized tremendous value in taking care of our employees and their families. They know we sincerely care and have invested in their safety. AlertMedia gives me and my team the ability to monitor, prepare, alert and account for our team during hurricanes, severe weather, active shooter events, wildfires and more. It's hard to put a price on that kind of peace of mind, but AlertMedia far and away makes this return on investment one of the best we have.

Pros

Our employees are the most important part of Fairway and it's our job to protect them. The ability to contact and alert employees all over the country for any emergency situation that may impact them has been the foundation for our Crisis and Emergency Management operations. It has also been a key business driver for us and allows less disruption and the the shifting of work if needed. With AlertMedia we are able to proactively monitor our 9700 employees across the US. Our employees have been in almost every major weather event of the last three years and I have received many emails and letters of thanks for looking out for them and their families.

Cons

I have used most if not all of the main Emergency Notifications Systems on the market in my 27 years in IT, mainly Everbridge, xMatters and others where cost outweigh the benefits. AlertMedia's innovation roadmap and customer input has made then stand out. With this close relationship AlertMedia has with its customers we see new features added to help provide us better situational awareness.

AlertMedia review

We use it as a part of our BCP communication tool and it's effective

Pros

Can communicate with the group through various communication tools including email, sms and app message and get instant responses.

Cons

I sometimes see errors such as a message did not delivered to everyone

AlertMedia customer support team is top notch

My overall experience has been great. Again, from the sales team to the customer service and technical team, they all work well together to meet our needs as the customer. They offer additional planning resources to help prepare you in the event of a crisis. The support is very much appreciated.

Pros

Sending an alert notification in AlertMedia is easy and simple. The alerts can be customized with templates that make sending an alert in times of an emergency less stressful. The threat map is great to track threats around the world and notify the team of a threat in their area. The customer service team is the BEST!! They are very receptive to your needs and quickly respond to resolve any concerns.

Cons

Integration went well. We use single sign on (SSO) and some users registered without using SSO which has caused duplicate users that we are still working through. I wish I would have been consulted on the possible phone constraints on our end. Our phone system has a limited amount of calls that can be in use at one time, which has caused delays on our end. We are working with our carrier, but it would have been good to know of potential issues from AlertMedia based off of their experience instead of finding out at the time of the test alert.

Transitioning Emergency Notification Systems

AlertMedia is the most user friendly version of Emergency Notification software that I have ever used. It is extremely easy to navigate and all of the options available are almost self explanatory and all of our Notification admins have no issue using the system because of this.

Pros

The software is very user friendly and easy to navigate.

Cons

There are times that the map feature seems to freeze and I need to refresh the page to get items to appear.

Simple, easy to use tool for timely communications on a variety of platforms.

Connecting quickly with employees on updates with high timeliness.

Pros

1. The ability to set up flexible preset messages. If there's an emergency, you can save significant time by having everything you need ready to go. Also nice that there's the option for repeated reminders until the receiver confirms they've read the message. 2. The option to blast out to a variety of platforms (e.g., call, text, desktop computer, email) to ensure you're meeting people where they are.

Cons

Excited for them to build out more proactive alerts and support.

Critical Tool for all Crisis Leaders

We've been very pleased with the responsive of the AlertMedia team and the ease of the product. They are constantly looking at ways on how to help their customers.

Pros

Not only is the product so easy and helpful, the culture of AlertMedia and their team is fantastic! We are so happy with them.

Cons

The map feature runs off town names and not zip codes

Alert Media Customer Review

Mass communications for weather alerts

Pros

Alert Media is much more user friendly than the last software we were using.

Cons

As of now I haven't had any cons with using this software

AlertMedia Review

being able to contact remote employees and give them emergency information is a great tool for us.

Pros

Being able to communicate in multiple ways with employees quickly was the biggest plus more us. Most of the onboarding was easy because AlertMedia was able to take our Directory and upload the information for us. The geofencing was a great tool for us to be able to pick locations to communicate issue with without needing to figure out who needs this information.

Cons

I like everything about the platform but it would be nice if everything was offered with the basic plan.

So Much More than an Emergency Communications Tool

Our experience with AlertMedia has been phenomenal. As the head of Strategic Planning, I implement a lot of software. This has by far been the easiest implementation. From researching the company, presenting the added value to the executive team for consideration, contract negotiations with our legal department, and implementation of our niche departments with varying needs, it has been great. The responsiveness of our Customer Success Manager is fabulous - I'm talking under an hour most times. Truly great experience all the way around.

Pros

This product is so easy to use. It answered multiple needs for our company and allows other admins to take charge of their departments thus alleviating the administrative burden on the top-tier administrator. Buy-in is always a concern when considering a software purchase. With this product, the feedback I have received from department or regional managers is, "If anyone says this is hard to use, they should be fired." This is a win on multiple levels. Plus, all communication is organized and stored for reference later if need be - no endless emails or texts to track down.

Cons

There are some very specific use cases that the graphical data does not support. However, our success manager was amazing at listening to our needs, evaluating the system's capabilities, and providing a solution that works for us. When I say solution, I am not talking about a workaround that kind of gives us what we need, it answers our need. We just got there via a different path than expected.

Alert Media Software is great

Pros

I like the fact you can pick your option on what type of notification you want to send . I like where you can choose your events. I also like how you can access alert media through the mobile app or go through the web. The software allows you to keep track of all communications related to one incident. I really like how you can customize the message for each channel, meaning you might decide to add a custom subject line for email, or record your own voice for a voice call. I also like how you can send your message using voice call, mobile app push, email, text message, and social destinations like Facebook or Twitter and by default. I feel like your messages will send simultaneously on all selected channels and for read confirmation notifications you can choose to send your message in a cascading manner, allowing you to choose the order in which your message will be sent on the selected channels.

Cons

No I feel Alert Media has everything that I would need to conduct business with the company and its employees

AlertMedia is great tool!

The customer service reps are very fast on responding. Our Alert Media account manager is very helpful and a good resource for setting up new notifications.

Pros

Very easy to create notifications and track employee response from both the app and website. Can have premade templates for multiple events, which allows for fast notifications to employees.

Cons

The notifications are not always delivered through text if there is an issue with a cell phone provider. Admins of the Alert account are not aware of this issue from the dashboard, only through their users.

AlertMedia Review

There are a lot of features we don't use, especially with the weather alerts. It's a little confusing sometimes with so many features. We mainly use it just as a communication source, not necessarily for the weather alerts.

Pros

We've been using AlertMedia for almost a year now. We implemented it right as COVID was ramping up and it was a great way to get ahold of staff members quickly - which was very important when we were first implementing COVID policies and procedures. It was very easy to get started and it's very easy to use. Also, our account rep is great! She gets back to us very quickly and answers all my questions.

Cons

I wish there were more design options in the email feature in particular, like ability move text and photos around, etc. I know it's not a design product, but would be a nice feature. I'm used to more design features when sending an email. Also, don't like the feature that if a contact is deleted (and then subsequently it's archived), I can't make a new contact with that same email address. To do so, I had to reach out to my account rep - would be helpful I could do that myself instead of having to reach out as an extra step.

Alert Media - Right Fit for Us

We've sent numerous emergency notifications for events from Hurricanes to gas leaks. We conduct quarterly call tree tests and an annual notification exercise for the company. Employees are becoming acclimated to AlertMedia the more we use it.

Pros

Ease of use and functionality were the two things that stood out to me as far as what I liked most. The product is very easy to use. The customer service is excellent, from on-boarding to implementation to all the follow up conversations I've have had with my customer success manager Alert Media has been there to answer any and all questions. Cost effective in comparison to other products on the market.

Cons

No problems so far. We have a request for a similar but slightly different product (ticker) and even though Alert Media doesn't currently have that product. They took my request to the development team and will let us know in the future if they are able to fulfill this request. Implementation was very smooth on our end.l

Great Communication Tool...

Good fit for our security patrol staff, keeping managers aware of the staff whereabouts around our sites. Helped in keeping temp layoff staff updated with latest company business decisions (COVID-related). Good tool for recurring alerts. e.g. reminding staff to fill-out the COVID self-assessments prior to entering work sites. Excellent built-in conferencing tool.

Pros

Easy to create groups and alert templates. Message templates very versatile (with formatting). Easy to setup recurring alerts. Helped during COVID high volume of communications with staff.

Cons

Would like to get more Canadian context for safety alerts and news.

AlertMedia for Transportation Professionals

Our partners at AlertMedia have been extremely accommodating to discussing our needs and requests and they have been responsive and easy to work with!

Pros

It is an easy software to quickly disperse important information via a wide variety of message types. We can obtain a response to an evolving situation quickly and provide valuable situational updates promptly.

Cons

For our purposes, self-designing a series of dropdown messages would be extremely helpful - not only for the consistency of message being provided but also as a means to link into Microsoft Power Apps and quickly visualize trends and data through dashboards!

Good price for the services we needed

Once we got everything straightened out, AlertMedia has been working very well for us. Much more customer service and ongoing education than with Everbridge.

Pros

The AlertMedia saved us more than 30% over what Everbridge charged us for slightly fewer services.

Cons

A little wobbly to change over and get started.

AMAZING Communication Tool

Incredible. Any questions I have they answer within hours. The product itself has boosted our communication with employees tremendously.

Pros

We love the ability to be able to text all of our employees updates when necessary. During COVID, this has been a MUST for us. We also really enjoy the feature to schedule notifications.

Cons

The ONLY thing I can even suggest is that the implementation team take on uploading the users for clients. For us, we have about 140 employees so creating a report from our payroll system and matching it up to the upload file format wasn't too difficult but it could be for larger companies.

Powering through a Pandemic

Health questionnaires are done daily, and it has been a pleasure working with [SENSITIVE CONTENT HIDDEN] to solve our needs.

Pros

AlertMedia was an under utilized platform prior to COVID. However, it had the capacity and capability to be used for much more. We found this platform to be an ideal messaging media to quickly have two-way communication in a variety of methods.

Cons

The only downside is the survey can only be a yes no answer format. It could be improved.

Great targeted communication platform

Out of the box, this tool is used to for identifying and reacting to threats for office or remote employees. We use it slightly differently where we leverage the targeted capabilities to reach our customer base quickly and efficiently. As a Cyber Security organization, we often need to communicate details of Emerging Threats and on-going Security Incidents to keep our customers up to date. This tool offers great integration through the API toolkit and offers great reporting. The customer service is also very good.

Pros

Unlike other tools in the communication space, this tool is designed to be very targeted with a high yield of delivery rates. The speed at which you can send a communication is great, and it allows our Incident Response functions to get a message out far quicker than previously.

Cons

Although this tool is designed for threats for office and remote employees, it would be great to see it expand to natively support 'customers', and provide features such as click / open rate and e-mail previews to view what an e-mail sent to a customer actually looked like. Other than that, the tool works great.

A dispatcher's Life

The experience with AlertMedia is amazing. Like I said it cuts my time in half to get a message to over 100 people in minutes.

Pros

The software is a great tool to use for my job. I dispatch over 100 trucks with this software it cuts my time in half. I would call everyone give them the orders and then have to text them the orders so it didn't get forgot now I send one text and it calls them also.

Cons

Everything I do with AlertMedia is perfect. There is nothing i would change.

Clearly customer success minded!

Amazing! [SENSITIVE CONTENT HIDDEN] won our account with his dedication to our questions and timely answers (even when he was on vacation!) and then the hand off to our rep, [SENSITIVE CONTENT HIDDEN], was seamless. She is equally dedicated to our success with the tool and is there for us every week to answer questions and teach us more. [SENSITIVE CONTENT HIDDEN] partnership has given me confidence to be ready for the unexpected.

Pros

Utilization of the dashboard on my desktop computer is very easy. I have AlertMedia up all day everyday just in case. I like having a mass communication tool across channels at my fingertips.

Cons

AlertMedia has many features. Occasionally it feels overwhelming to have so many options on the type of notification to send and how to send it.

Great for knowing critical issues happening in multiple cities

This has been a useful tool to utilize in managing and communicating to multiple offices. We have 25 offices and trying to keep up with safety and weather alerts at all of them was overwhelming. This helps to manage that.

Pros

The ability to set up alerts at each of our cities where we have offices so we can be informed of issues that we need to notify our office team members. The ease at which you can send out alerts to a specific or multiple offices such as closures, etc.

Cons

Sometimes getting the alerts tweaked to where you just get what you need and not a bunch of other various alerts.

Customizable!

We have been able to establish a robust mass notification solution.

Pros

We found AlertMedia to be a flexible solution to our mass notification platform, where we needed to create specific messaging for distinct groups for high frequency messaging and reporting-- we were able to develop and implement the adequate solution with ease.

Cons

At times, there are many layers to look at and even though we can sort these out, the dashboard tends to get busy at times.

Safe Signal helps our remote workers feel safe and secure

All staff we have interacted with at AlertMedia have been fantastic. They are knowledgeable, respond quickly and offer high quality products.

Pros

We utilize the safe signal app for our remote workers. It is easy to use, reliable and consistent. We have had enhancements in the functionality that make it even better each and every time.

Cons

I don't believe there is anything I do not like about the product.

Love AlertMedia!

WIHD uses AlertMedia daily for COVID contact tracing and to get a bead on our employees. We do quarterly drills, to be sure we have captured everyone's information, and use the notification system for inclement weather situations, and building issues. It was easy to set up, the support was, and is, incredible and ongoing....it was really painless!

Pros

AlertMedia is easy to setup and use. The templates are incredibly helpful. It's simple, straightforward AND effective. The customer support is incredible!

Cons

The ability to schedule events was unavailable...until VERY recently and what a difference it made.

Steady partner

It has been a good experience. The responsiveness of our rep, [SENSITIVE CONTENT HIDDEN], has really made the difference.

Pros

It's an easy tool to use and I like the notification results information

Cons

I could use a face lift. Looks a bit dated. Some functionalities could offer more detailed or customized usage.

Great communication tool!

With AlertMedia, we are able to have instant direct communication with the entire team, including those that are not at the work location. We use this tool to deliver safety messages instantly.

Pros

This is a very easy tool to use and the communication is instant. We use it for safety purposes and urgent messages. It is helpful to be able to see the team receive the text messages and know they are instantly aware of the actions, which isn't always the case with the emails.

Cons

I can't think of anything I don't like about the software!

Easy to use

Pros

AlertMedia is so easy to use. Our previous emergency notification software was very cumbersome. With AlertMedia, all you have to do is start typing in your message and hit send! Our implementation and support teams have been great to work with. We have streamlined the process and easily update employee contact information from our payroll database each month.

Cons

We can't auto update employee information from our payroll database to AlertMedia BUT we have streamlined the process to a few easy steps with the help of our Customer Success Manager!

Appreciative of AlertMedia

Pros

AlertMedia did a great job of product introduction to our key administrators in our organization. As we were continuing to expand the products functionality by having numerous orientations through the review process, AlertMedia never hesitated for another request for a product demo. It made the decision to purchase the product much easier with a lot of feedback from various users. The integration and set-up was easy along with all of the helpful hints from the account manager . Appreciate the continuous product updates. I feel we have a system to now keep our employees informed and safe.

Cons

We are very happy with the product and have no suggestions for improvement.

AlertMedia Customer

I have used AlertMedia a lot to notify staff about snow storms , power outages and on local shootings. It is a very quick way to communicate with our roughly 350 staff members.

Pros

I really like how we can setup different departments to send alerts. We can send to all 350 staff or select just nursing, marketing, facilities, ect. We can also send to all locations or just pick one or several of our locations at one time. I also like how we can tailor our message to an emergency like a power outage, snow storm, fire or just general information.

Cons

I currently have no suggestions for improvement. I like it just the way it is.

Admin/Non-Purchaser Review of AlertMedia

Overall, we are very pleased with the software and, I feel, have not used it to its full capabilities. We have a fantastic customer support team that has made sure to let us know about upcoming improvements, local and national events that may affect our team members, and kept our information up to date by assisting with our weekly data upload.

Pros

Relatively easy to use once the initial setup is complete. Customer support is amazing! Variations on sending alerts to the organization for all users are great due to some of our population not having the ability to receive a text message.

Cons

Could be a personal issue, but I'm unable after multiple attempts to successfully upload our team member file without overwriting our current group structure through the system.

Great product

So far, so good.

Pros

Our Security Team has been using AlertMedia for the last couple of years. While we don't have to use it often, it is a nice resource for our team. A mass notification tool is critical to our everyday operation so it is important for us to have a reliable program that's easy to use, easy to train users and most importantly, reliable. AlertMedia is all of these things. It is nice to be able to easily program warnings /messages that may need to be sent out at a moments notice to ensure safety of our employees. The website is very user friendly and easy to navigate. The map function that displays people, groups and threats is also a nice touch.

Cons

While I am sure that there are things that could be tweaked for improvement, I haven't personally experienced any areas that are lacking, or that need significant updates.

Quick & Easy Platform for Widespread Communication

It has been a pleasurable experience with a good communication platform.

Pros

AlertMedia is easy to use and administer in a global company. I thought it would be difficult but found it to be very easy. It takes very little time to get a message in the system and pushed out to the intended audience. I really like the ability to push out notifications via email, text, phone and app. You can use them all or just one.

Cons

If you are looking for something that is intended for individual notifications, this does not work well. It is intended for widespread communication. This is not really a con for our company as we only wanted it for its' intended purpose but could be an issue for others.

Great for HSE

It's good. It's one of those tools that you set up and kind of forget about because you (hopefully) don't need it daily. It's easy to use, so if you haven't used it in a while then all the sudden need it, it's easy to navigate, which is important in an emergency.

Pros

It's easy to contact employees when events are near by.

Cons

It'd be nice if the software notified the administrators of events happening in the area (i.e., protests, weather events, active shooters, etc)

Feedback

Pros

The ease of use in employee mass communication. This software is very important in communicating with our employees during the COVID-19 Pandemic.

Cons

Pricepoint but ultimately you get what you pay for and that is an industry-leading mass communication application.

Best Communication Tool

[SENSITIVE CONTENT HIDDEN] is a main point of contact for us and she has been great. The whole Alert Media team made development, set up, and training to use the product a breeze. They have also been very professional if we have any issues with a file feed, or any other problems.

Pros

This product makes it easy to communicate to close to 300 employees within seconds. We can also track who receives or does not receive the message. You can customize many options, whether you want text, email, both. Very useful tool during the COVID pandemic where meetings are obsolete.

Cons

The only issue our company has had is some people getting the message twice. Out of 300 people, we have only had 2 complaints. So I wouldn't really consider it a con.

Easy to use mass communication software

The overall experience has been good so far. The app comes in handy specially during COVID because of frequent communication.

Pros

The intuitiveness of the application and multiple modes (phone, text, app) to communicate. Multiple group based on various categorization. Easy interface with HRIS. The set up team helped with message templates.

Cons

The set up is easy but the software can include other features such as multiple voice set up with the varied speed of speech depending on the purpose of the message.

Team Leader Communications

My experience has been top notch, customer support is unsurpassed.

Pros

The ease of use, speed messages are sent and received. The level of accountability built into the system. The number of groups you can add to the system and how you give permissions to notifiers to communicate with the groups.

Cons

The only minor drawback I have found is that if someone becomes inactive in my organization i must remove them and re-add them once they return to work.

AlertMedia To The Rescue

Pros

What I like most about this software is how easy it is to send out alerts to company wide or to department teams with the click of a few buttons. In the event of an emergency I feel confident that I will be notified quickly and effectively. This product was simple to integrate with our business and the support team is incredibly helpful anytime I have needed help.

Cons

I haven't found anything too difficult to use or understand.

A valuable resource for our organization

Pros

This product is easy for our managers and administrators to use.

Cons

The software does have some limitations.

ASPCA Review of Alertmedia

Pros

The software is straightforward to set up and use. The implementation and tie in with Workday were seamless!

Cons

That is does not translate to multiple languages

Excellent Software, a Must Have Product

Alertmedia allows use to speak to the masses and respond accordingly when we believe we haven't reached a full cohort of employees. It's a critical part of our communications that has helped us to gain the trust of employees and the build the credibility we needed internally. The goal now is to use it far more to communicate our pressing communications needs.

Pros

Alertmedia is intuitive, captures real time key performance indicators, and provides all the functionalities we need in an emergency software. The layout is clean and the instructions are clear. It's hard to make a mistake. It's as if the systems was built to catch errors, allowing users to forge through during an emergency or crisis with ease.

Cons

There are no cons to report at this time.

Staying Informed

My experience as a user has been seamless and very straightforward

Pros

I like the fact that we as a department and the company as a whole, are kept up to date on potential impactful incidents to our company nationwide

Cons

I have yet to find anything I do not like about the software

AlertMedia - Excellent Product and Service

Excellent experience. Highly recommend.

Pros

Easy deployment. Easy use. Excellent service team.

Cons

None. They evolve the product to become better all the time.

More than software

The software is great, what separates this company from competitors is the customer service. Having a dedicated professional for our team has made it easy to get help at any time, day or night.

Pros

The software has some Really nice features (geo-fencing, ability to see who has opened the messages, and scalability.

Cons

None so far. The software has been flawless and the customer service second to none.

Easy to use!

Living in Florida, we have many hurricanes in our summer/fall months.. so we now have an easy-to-use system that allows us to alert employees when a threatening storm is in our area. We want to keep our employees safe, and this is the best system to do it!

Pros

The software is extremely user friendly. As the administrative user, I appreciate step by step directions when uploading the new employees into the system, It only took me a matter of minutes!

Cons

Would like it to alert the admin users ahead of time if a bad storm is in the area.. is that possible?

Great customer service - will spend time with you to make sure you are happy with product.

Always looking for ways to improve the software.

Pros

Easy to use, lots of features. Scheduled notifications is a great new feature!

Cons

Seems high-priced, but I believe it is worthy of the cost after you work with customer service and see everything you get.

Hope you don't need it; glad to have it when you do!

Most importantly we can alert employees if our internet/servers are down. Prior to AlertMedia, we'd have to call them (not ideal) and couldn't use email (because the internet/server was down.) With AlertMedia: simple, single message (text to phone) and everyone is aware of the situation.

Pros

Super easy to set up and deploy to our employees. Really like being able to group employees by location, team, etc. Tool is easy to use, site is very navigable.

Cons

We haven't used it long enough for me to form an opinion about features I might like to see. So far there isn't anything I don't like about the software.

Great Product

Our overall experience with Alert Media has been great and we find the product to be very useful.

Pros

Alert media is a great product that permits us to send company-wide notifications within seconds.

Cons

I, personally, have no issues w/ Alert Media at this time.