OpsGenie Software
About OpsGenie
Opsgenie is a cloud-based ITSM and issue tracking solution that helps development and operational teams make strategies for service disruptions and remain in control at the time of incidents. It comes with native applications for Android and iOS enabling users to respond quickly to incidents from mobile devices.
Opsgenie keeps teams notified via push notifications and lets responders contact individuals through calls, text messages, Skype and emails during incidents. It allows businesses to identify, manage and track service units via service catalogs, and manage on-call schedules and actions right from the application. Additionally, it provides templates, chat channels and video conferencing tools to automate and manage communication with stakeholders and responde...
OpsGenie Pricing
Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity. https://www.atlassian.com/software/opsgenie/pricing We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.
Starting price:
$9.00 per month
Free trial:
Available
Free version:
Available
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Opsgenie Alerts
OpsGenie User Reviews
OVERALL RATING
Showing 1 - 5 of 127 reviews
Anshuman
Company size: 10,001+ employees
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2021
Very useful paging tool
Fernando
Verified reviewer
Company size: 11-50 employees
Industry: Internet
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2018
A most have
I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product
Pros
I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features
Cons
I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product
Joshua
Company size: 201-500 employees
Industry: Computer Software
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2020
OpsGenie Journey
We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.
Pros
Powerful tool to route alerts to different teams. (Phone, Text and Email) Setting up schedules and teams Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.
Cons
The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things. I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.
Reasons for choosing OpsGenie
We looked at a number of different companies to solve this problem. PagerDuty and OpsGenie made it to the final round. In the end the ease of the product and affordability ultimately won out.
Reasons for switching to OpsGenie
The cost of having an individual person make a call out for an alert turned out to be too costly. We needed a much better cost to value ratio.
Zach
Company size: 11-50 employees
Industry: Computer Software
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2022
Switched for different software
it was straightforward to use but ultimately went with something else
Pros
we used this for our call line but have switched to a different provider
Cons
it didnt ring in its own dedicated app and instead the normal phone settings
Serhii
Company size: 10,000+ employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2021
OpsGenie - great Incident management utility.
Compare to PagerDuty the product is really similar, works the same way, similar APIs and integration options. The interface is simple, user-friendly. Smartphone application works amazingly for ticketing system with sound notifications, SLA set up, and viewing during work is really convenient. Great product in general.
Pros
Easy to use, friendly interface, great smartphone application available for Android and IOS, no delays when it comes to Incident management. Not really expensive compare to similar products, overall performance is very decent.
Cons
No dark mode theme for Web or Smartphone versions, some things could be changed and misplaced differently in the interface for more convenient performance.
Reasons for switching to OpsGenie
It was companies decision, I guess due to price and the Client voted in favor of this product.
