Opsgenie Alerts
Supported Operating System(s):
Web browser (OS agnostic)About OpsGenie
Opsgenie is a cloud-based ITSM and issue tracking solution that helps development and operational teams make strategies for service disruptions and remain in control at the time of incidents. It comes with native applications for Android and iOS enabling users to respond quickly to incidents from mobile devices.
Opsgenie keeps teams notified via push notifications and lets responders contact individuals through calls, text messages, Skype and emails during incidents. It allows businesses to identify, manage and track service units via service catalogs, and manage on-call schedules and actions right from the application. Additionally, it provides templates, chat channels and video conferencing tools to automate and manage communication with stak...
123 Reviews of OpsGenie
Average User Ratings
Overall
4.69 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
July 2018
Fernando from Osigu
Verified Reviewer
Company Size: 11-50 employees
Industry: Internet
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2018
A most have
I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product
Pros
I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features
Cons
I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product
March 2020
Joshua from XANT
Company Size: 201-500 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
March 2020
OpsGenie Journey
We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.
Pros
Powerful tool to route alerts to different teams. (Phone, Text and Email) Setting up schedules and teams Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.
Cons
The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things. I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.
Reasons for Choosing OpsGenie
We looked at a number of different companies to solve this problem. PagerDuty and OpsGenie made it to the final round. In the end the ease of the product and affordability ultimately won out.
Reasons for Switching to OpsGenie
The cost of having an individual person make a call out for an alert turned out to be too costly. We needed a much better cost to value ratio.
May 2021
Anonymous
Verified Reviewer
Company Size: 10,000+ employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2021
Very useful paging tool
Overall, I have had no problems with OpsGenie. It has been a great tool to support my on-call job duties and I'll very much recommend it.
Pros
Mobile application makes paging very easy and a great UI provided by the developers makes it easier to navigate even when using the mobile application
Cons
There have often been cases where the incident got escalated even when the alert was acknowledged. I'd say there was a miss about the defined SLA.
July 2018
Anonymous
Verified Reviewer
Company Size: 501-1,000 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
July 2018
Informational
Great product .great value
Pros
Easy usage. Good interface. Lot of info I'm one screen
Cons
Renewal process is nor simple. You need to improve the process.
March 2021
Anonymous
Verified Reviewer
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
4.0
March 2021
Easy way to Oncall and Incident Management
We moved from pagerduty to opsgenie, it was easy to setup and get going. Working out well so far.
Pros
- Setting up is simple - Lots of integrations available - Role Based Access Control - One can create good Dashboard - Mobile App is very handy
Cons
- Extracting information from the integration and showing it up in the alert is difficult to setup - The user experience could be simplified but that is the case with all atlassian products
