About TextBetter

TextBetter is a business messaging solution that allows businesses to send & receive text messages with any existing landline number. TextBetter can manage messages with business emails by simply connecting landline numbers with email addresses.

With TextBetter, users can send personalized mass texts via an integrated marketing wizard, search archived conversation threads and texts with text history, and create automatic replies with built-in workflow automation. For improved email deliverability, TextBetter can identify whether a phone number exists and can receive texts before sending a text to customers. TextBetter can connect text conversations with any CRM, system such as Salesforce, Sugar, MS Dynamics, Nutshell & more.


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11 Reviews of TextBetter

Average User Ratings

Overall

5 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(14)

14

4 stars

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0

3 stars

(0)

0

2 stars

(0)

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1 stars

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Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

September 2020

CAROL from Oldwick Animal Hospital

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

TextBetter is great for our business

We use it for sending various messages to clients, some completely unique and others are standard text which we save as "signatures" in our email program so we can easily insert them in our messages and then personalize them as needed. It saves us a lot of time on the phone, and we get replies more quickly, and it's easy to learn to use. The staff and clients both like it.

Pros

It's easy to use, simple & straightforward. We love that we can tell our clients to simply text our main business landline number. Many clients would rather text than call or email. And since our texts aren't coming from a short-code (like the prior service we used), clients trust it. We typically get quicker replies to texts than to voicemail or email messages. Does anyone even listen to their voicemails any more?

Cons

Emojis don't necessarily come through, but we can't really complain about that. The only Con I can think of it that we originally couldn't receive photos, but TextBetter made that possible & now we can! I think there's a small fee for that, which we're happy to pay. So move that Con to the Pro column.

Reasons for Switching to TextBetter

With EZTexting, we had to use a keyword (and have clients use it) otherwise we wouldn't always get their replies. And many clients block texts from short-code phone numbers, and we wouldn't know our messages weren't reaching them. It met a need, but TextBetter meets it so much better!

September 2020

John from OTA Academy Denver

Company Size: 2-10 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Great company and a great product

Textbetter has an outstanding product and outstanding customer servie. Setting up the program didn't take lone at all. The program has run flawlessly from the beginnig.

Pros

The software is easy to use and our clients appreciate the having another way to communicate with us. We realized customers were texting us and before text better we were not even aware of it. Great customer service. I have alway gotten a live person right away or a call back within an hour. So many people won't answer their phone texting became a must for us.

Cons

I would like it to integrate with Salesforce.

Reasons for Choosing TextBetter

Textbetter was a simple solution and we love the fact Office saves our texts so we have a record of our communication.

September 2020

Baylor from The Lash Lounge Encinitas

Company Size: 2-10 employees

Industry: Individual & Family Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Simple, affordable, easy to use texting for small businesses

The overall experience was simple and affordable.

Pros

The setup was easy and my employees learned it within minutes.

Cons

I'm pretty satisfied with the software. Some people might want integration with other software, but I don't need that.

September 2020

Sheryl from GPI

Company Size: 10,000+ employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Easy to use and support!

Pros

Really appreciate that it is a generic platform, so can be used across multiple industries or departments. It works well in both our sales and service operations! It was very easy to train our employees and the reporting is straight forward. Pricing per user is reasonable. The contact I work with is extremely responsive to any request I have.

Cons

Initially there were some features I recommended and the company took those and integrated them into the product. There is no downside that I can think of at this time.

September 2020

Kimberley from Moose Management Vacation Rentals

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

September 2020

Best Business Decision!

We have found the service to be affordable, reliable and the customer service to be to-notch! Adding the text feature through Text Better has been one of the best business decisions we have made!

Pros

It allows us to contact our clients, from our business phone, through an avenue that elicits a quick response.

Cons

The character limits. Although, that seems to be a carrier restriction and not a text better restriction. We, for longer messages, send emails first and then follow with a quick text to alert the client to check their email.

Reasons for Choosing TextBetter

Pricing and responsiveness of customer service to answer questions and explain the service features.