Easy set up, easy to use admin. Feature set is actually very nice compared to the cost. Support was very good when I needed them.

WP plugin gave me some stability issues + loads all js/css on all pages even when not used. Ended up going with a hand coded js implementation (which is actually pretty easy to do).

They are very friendly and responsive. Even with the significance time difference between our offices, they always respond in a timely manner.

It's very flexible, reliable and great cost for money but the best of all is the amazing customer support that is responsive, provides guidance and solutions and even effective listens to feedback for product enhancements.

Because we didn't want to use the out-of-the-box look and feel, we had to do a bit more work ourselves. But the API documentation was complete and we were able to do it well, with help when needed.

Search available starting at relatively low cost for organizations on a budget, though you get what you pay for at that very low cost, and nothing more.

Look and feel is very customizable, can integrate the search modules with the site's branding. Easy to set up. Option for search results in modal window or separate window. Integration quality and ease is much higher than the now-defunct Google Site Search was. Search available starting at relatively low cost for organizations on a budget.

Ranking of pages seemed all over the map, with less relevant pages often coming up first in results. Seems to be driven by keywords only, not actual relevance. No ability to manually weight certain pages as more likely to appear in search results and rank others as less likely to appear. Could not tell difference between lowest-tier paid plan and the free plan.

There were a few things here and there that hung me up for a bit, but the dev team and customer service team were both fabulous, and helped me every step of the way. Definite kudos to them!

SiteSearch360 is incredibly powerful and flexible, and is able to handle a ridiculous amount of filtering criteria quickly without breaking a sweat. Pretty much everything I wanted to do I was able to do, and that's saying something, since my site has tens of thousands of pages, and possibly that many different taxonomy entries as well. The ability to search for relevant books by reading level, category, author, etc. all at the same time and in real time is MAGIC compared to the old MYSQL-based search queries we were using.

There are a few small things that the software can't do, such as ordering books in a series numerically in search results. Also, in order to set things up I had to learn how to extract and shorten XPaths, which was a bit of a learning curve. But once I got used to it, I fell in love with the ability to make a data point out of any HTML element via XPaths, so overall I'm still very happy despite the learning curve because of the power I now wield to make ANYTHING into a data point.

We are happy with site search 360 and give them 2 thumbs up, from pricing to quality and what your getting, they really can't be beat.

I like the pricing. What stands out is you know exactly what your getting with each selected plan and it's pricing. It's definitely worth the money ( truly inexpensive). It has plans as low as like 10 bucks a month and I think there is still a free plan. My company is on what's called the flexible plan and we love it. Not to mention there's NO site search branding!

I can't say that I've found a con because with site search 360, you get a trial period so you can figure out what's best for you and your company's needs.