Tizra
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Most Helpful Reviews for Tizra
1 - 5 of 21 Reviews
Carolyn
Verified reviewer
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Tizra Checked All Our Boxes
Working with Tizra has been very positive. [sensitive content hidden] did multiple demos with our team, prepared and revised proposals and explained everything clearly without jargon or techno-speak. During implementation, Basecamp housed instructions and communications. I met regularly with [sensitive content hidden] in order to meet goals and view processes. I thought I would need to heavily rely on Tizra for site set up, but found it easy to do some of the set up with little hand-holding. We launched exactly on time with only minor changes needed -- which were addressed immediately and even after hours. Members, especially the Board, are pleased with our new and improved content library.
PROSTizra meets all our needs: allowing for integration with our AMS, Single Sign On, full-text search capability, internet search, filtering, easy administration, ecommerce, multiple formats for content, easy & quick implementation, products can be tagged in any way needed, responsive support - with a higher touch level perfect for small staff, easy-to-use for end user, flexible design. We've had experiences where reality didn't meet our expectations with other platforms/technology. Tizra is the exact product we were sold and provides additional opportunities we can roll out in the future.
CONSI wish we found Tizra sooner! We looked at several other solutions, each lacking components or functionalities critical to our operations. In the end, a competitor recommended them.
Reason for choosing Tizra
When it came down to two that could do everything that we needed, Tizra's design and customer service won hands down - even though the cost was higher.
Reasons for switching to Tizra
The version we were using as our AMS did not meet our needs and was no longer being supported. The content library was not searchable by internet search engines.
Brianna
Civic & Social Organization, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Great Product + Even Better Customer Support
Our experience with Tizra has been great. They were helpful with planning, implementation, and maintenance. Their customer service has been phenomenal. Our answers are always answered in timely manner and on the rare occasion we encounter a bug or need the system adjusted, they promptly respond and resolve our inquiries.
PROSOur association houses a multitude of various types of resources with different needs. Tizra has been able to meet all of them and present it in a clean, easy-to-find way while reducing administrative burden and easing our users' experience. Tizra is incredibly functional. There are a multitude of robust features for our organization to use now as well as grow into. We are able to allow/disallow different levels of access to different types of users based on information coming from our (separate) AMS. We can sort, collect, and identify resources based on content, tags, dates, and topics.
CONSThe biggest initial drawback was that Tizra was not connected to our AMS. However, Tizra was able to build an API between our AMS system and theirs for a seamless user experience. The back end interface takes a little bit to get used to, but we were able to learn the ins and outs fairly quickly and easily.
Reasons for switching to Tizra
We previously housed our materials in our old AMS. When we switched to a new AMS, we were looking for an upgrade to what we previously had. Tizra has the ability to meet all of our needs for our resources.
Janelle
Hospital & Health Care, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Excellent Answer for a Content Resource Library
Excellent experience. I highly recommend Tizra for your resource or content library needs.
PROSWe began our journey with Tizra in 2022, setting up a resource library for the first time. The Tizra team, especially [sensitive content hidden], were thorough, patient, and always professional is guiding a diverse project team to launch our first "Knowledge Center" with dozens of content entries. In a refresh process, Tizra helped again in the same way, this time with [sensitive content hidden], guiding a new team to rework the user interface. Working with Tizra is a pleasure. Online tutorials are well executed and helpful.
CONSWe had no issues working with Tizra. They were on time, helpful, communicative and always ready to help.
Curtis
Verified reviewer
Publishing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Tizra makes it easy for us!
As a customer of Tizra for more than five years I can highly recommend them. Our customers appreciate the ease of use of our eBooks, which makes us look good. The Tizra team has always been there when we needed them and as non-techies we appreciate having their expertise available to us. I look forward to using Tizra into the future.
PROSTizra has what we are looking for in an eBook publishing system. What we like most about using Tizra is that it is very stable. We can count on it to deliver day in and day out consistent service to our customers who depend on it. As a small publisher we don't have extra resources to manage customer issues should they arise. We know our eBook site is up and running 24-7. We especially like the ease with which to create new publications. We can actually have a new eBook up and available on our site in a few minutes. Working with the staff at Tizra has been a pleasure. They have taken time to learn about our business and then offer suggestions based on their experience to help us grow our business. Overall, we are very happy with our decision to select Tizra to host our eBooks.
CONSWe really don't have any complaints. The back end of Tizra can sometimes be a bit difficult to learn at first, but with their help we have become adept at using its many useful features.
Bryce
Verified reviewer
Non-Profit Organization Management, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Excellent digital rights management software
Tizra provides great support. If we ever had any problems with the software Tizra was available to work through other issues. No going through a help desk. The [SENSITIVE CONTENT HIDDEN] are available to work on issues.
PROSThe American Dental Association interviewed multiple digital rights management vendors before selecting Tizra. Tizra provided the flexibility that the American Dental Association needed to satisfy multiple parts of our organization. Tizra was able to integrate the American Dental Association's single sign on. Which allows members to access the American Dental Association's website, eStore and seamlessly login to their digital content on Tizra. The Standards group has the ability to provide access to review documents. And have a specific date to revoke access. When the review date has expired. The publishing group can provide access to documents with a specific number of views available. Once the views are used up, an organization can pay additional to receive more views on a document. Members can buy a digital document on the eStore and have immediate access to the document on the Tizra site.
CONSThere were no cons that I can report on.