Dynamics 365

RATING:

4.33

(4739)

About Dynamics 365

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word. The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers. Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers ...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Dynamics 365 Pricing

Customer Insights: From $1500 Per tenant/month Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enterprise: $95 per user/month Sales Premium: $135 per user/month Microsoft Relationship Sales: $162 per user/month Please contact Microsoft for further pricing details.

Starting price: 

$50.00 per month

Free trial: 

Available

Free version: 

Not Available

Microsoft Dynamics 365 business performance
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Dynamics 365 Reviews

Overall Rating

4.33

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4.5

Showing 1 - 5 of 4,637 reviews

Bernard

Company size: 11 - 50 employees

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

April 2022

Excellent CRM solution for unique uses

User Profile

Florwin

Verified reviewer

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

FUNCTIONALITY

5

December 2022

D365 Crm

Pros

I have been using this product for real estate projects and this is highly recommended especially on tracking sales and house units.

Cons

There is none. I can say that this software is good.

Annie

Company size: 51-200 employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

February 2023

Positive Dynamics 365 Experience

Overall, I had a positive experience with Dynamics 365. The platform is powerful and effective, and it integrates with other Microsoft products to make collaboration and data access much easier. However, the cost and complexity of setup can be a barrier for many businesses.

Pros

Dynamics 365 is an incredibly powerful platform for businesses to manage their operations and customer service. It provides a comprehensive suite of tools to help manage workflows, customer relationships, and more. The integration with other Microsoft products is seamless, making it easy to access data and collaborate with colleagues.

Cons

While Dynamics 365 is a great tool, it can be challenging to learn and understand. The complexity of setup and customization can be daunting for new users, and the cost of the platform can be prohibitively expensive.

Reasons for switching to Dynamics 365

Dynamics 365 offers a comprehensive suite of tools for businesses to manage their operations and customer service. It is an incredibly powerful platform that is easy to integrate with other Microsoft products. Additionally, Dynamics 365 provides great customer service and support to help businesses get the most out of their platform. Compared to other options, Dynamics 365 stands out with its powerful capabilities and smooth integration.

Sharad

Company size: 201-500 employees

Industry: Luxury Goods & Jewelry

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

January 2023

Not Worthy for Inventory Managment

I was using Dynamics 365 when i was In PNG jewellers,we were migrated from Synergic but Ax is not as much as freindly.

Pros

Nothing there is like Friendly Provision in this software

Cons

Deployment take long time in this software,Reports are not getting proper.

Selcuk

Company size: 11-50 employees

Industry: Investment Management

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

December 2022

An Effective and Comprehensive Financial Solution

Overall, I would recommend Dynamics 365 as a great solution for managing financial transactions. The wide range of features, along with its integration with other Microsoft products, make it an effective and comprehensive solution.

Pros

As a finance professional, I found Dynamics 365 to be an effective and comprehensive solution for managing complex financial transactions. It is user-friendly, with a wide range of customizable features that make it easy to set up and manage. The integration with other Microsoft products, such as Excel and Office, is seamless, making it an ideal solution for any organization.

Cons

Despite the many advantages of Dynamics 365, there are some downsides. The cost of the solution can be a bit steep, especially for smaller organizations. Additionally, the complexity of the system can be a bit overwhelming and the learning curve can be quite steep.

Reasons for switching to Dynamics 365

Dynamics 365 stands out from its competitors due to its robust feature set and its integration with other Microsoft products. Additionally, the ability to customize the system to fit your specific needs is a great plus, as it allows you to tailor the solution to your organization. It’s also relatively easy to learn and use, making it a great choice for any organization.

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