About FreshBooks

FreshBooks takes billing out of your hands and puts it on autopilot. Set up automated invoicing, online payment options (ACH and Credit Card), and late payment reminders to get paid 2x faster. Next, boost team productivity with precise time tracking and collaborative project tools, so every minute, file, and conversation is tracked and logged.

FreshBooks is a web-based accounting solution that caters to small businesses. FreshBooks serves various industries, such as marketing, legal services and business consulting, trades and home services and information technology (IT).

Key features of FreshBooks include invoicing, expense tracking, time tracking, reporting and payments management. Users can brand their invoices, accept online payments and set auto p...


Read More

Supported Operating System(s):

3,538 Reviews of FreshBooks

Average User Ratings

Overall

4.47 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(2,028)

2,028

4 stars

(1,214)

1,214

3 stars

(235)

235

2 stars

(34)

34

1 stars

(27)

27

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 3538 results

April 2021

Garrick from GAMESQ, PLC

Verified Reviewer

Company Size: 1 employee

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

April 2021

A Game Changer

I found it to be incredible it does what I need it to do, better than anyone else.

Pros

I use this to bill clients, send invoices, and to track time. This tool is incredible for how I use it. It does everything better than I could dream or need it to perform.

Cons

I pay for everything else, I might find a need to use it one day, but for me: the software is perfect.

Reasons for Switching to FreshBooks

This captured our time in such an amazing way and made it easy to give to clients.

November 2020

User Profile Picture

Nazmul from Ghost Media

Verified Reviewer

Company Size: 2-10 employees

Industry: Media Production

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2020

Best Project Management for Small Business

If you ask me for a rating, I would give 8 out of 10. With a huge amount of features like invoicing, Client Portal, Contact Management, Expense Tracking, Project Management make your business easy to manage. For people who are trying to start a new business, I would recommend the FreshBooks at first.

Pros

FreshBooks is very easy to use and has so many features that help you manage your business in a short time. They have excellent customer services. The most fascinating thing about FreshBooks is it has also mobile app and the UI design is so eye-catching. They create attractive invoices for clients. Another coolest feature of FreshBooks is "Proposal". This feature allows you to show the work and writing space and attach your customize pictures.

Cons

Although you can hardly find cons in FreshBooks. But sometimes something grabs notice. I think the least likable thing about FreshBooks is limiting users. Only one user can use FreshBooks. And the other one is the price. I think as a small business management tool, it is a little expensive than others.

Reasons for Choosing FreshBooks

I thought I have a small business, so I don't need to start with a big company. I just wanted a simple tool that fulfills my needs. And found them in FreshBook. Another thing I should mention that makes me choose FreshBooks over the QuickBooks is the referral system. Though I didn't refer anyone yet.

September 2021

Calum from Simple Lead Ltd

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

Fantastic and simple to use

Pros

The ease of setting up clients and templates for generating invoices for our customers.

Cons

I have not found any faults with the software at all.

Reasons for Choosing FreshBooks

Freshbooks seemed to suit smaller businesses better which was ideal for us.

October 2021

Randal from Montreal Technicians

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer & Network Security

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

1.0

Value for money

1.0

Customer support

5.0

Functionality

1.0

October 2021

"New" Freshbooks has completely make this formerly amazing service...unusable & frustrating

Loved them for more than a decade, until the "New" version completely left us wondering what went wrong. Their support has been great, helping us to move to another platform, but again, the "New" version is making that transition even harder, although we haven't tried to export from "Classic", so I could be wrong.

Pros

The previous "Classic" edition was so easy to use, powerful in its simplicity and quick. The only thing I can say about the "New" version is that it is pretty.

Cons

The "New" version might be pretty, but it has become pretty awful to use. The platform is now so slow, we often wonder if we clicked on something...so we wait (e.g. create an invoice). Navigation used to be simple, but that is no longer the case. It takes many more clicks to find the information I need. I've been using now for about 2 months, so I know where to go, but it takes so much longer now. Invoicing & applying payment now prone to mistakes. The Credit card option will be ON/OFF for all subsequent invoices, so it's hard to make an exception (e.g. hardware) for one invoice. We have to constantly check a few options for every invoice, making the whole process much longer. Billing for time is somewhat better. It now shows ONLY the clients that have unmilled time, but once you create an invoice, the client will stay in the list for a good 15 minutes, making this feature cool, but useless. All in all, being moved to "New" has been an absolute nightmare and has caused us to completely lose faith in this company, which I have been using since its inception. We are sad to say, the problems by far outweighs the pretty interface, and we find ourselves forced to use something functional.

Reasons for Choosing FreshBooks

At the time, I liked the Cloud version.

Response from FreshBooks

Replied October 2021

Hey Randal, thank you for taking the time to share your review and raise these concerns. I'm sorry to hear that you've experienced some issues when using FreshBooks - I have passed this feedback along to our team on your behalf. Feedback from customers like yourself is absolutely valuable for the changes and updates that are made to FreshBooks. You can keep up to date with all the changes and updates our team is making here: https://support.freshbooks.com/hc/en-us/articles/360054235012-Changes-Updates-in-2021. If there are any questions or concerns our Support Team can assist with, our contact information can be found here: https://www.freshbooks.com/contact. ^DM

August 2021

Chris from WP Mantis

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Don't Waist Your Money on Any Other Accounting Software

We struggled to find a solution that would allow us to easily track the time for multiple employees and make billing as simple as a couple of clicks. Most everything we used or tried required multiple systems that either didn't integrate at all or didn't integrate well, and required a lot of time to prep invoices and collect payments. Frehsbooks eliminated all of those issues and paid for itself in the first month.

Pros

It saves my team hours of time every month. It easy to manage clients, track subscriptions, track hours and send invoices. Oh and it makes taxes season a breeze! The milage tracking feature has saved me over thousands per year in taxes since they released it.

Cons

The only complaint I have with Freshbooks is the Expenses feature. It has the ability to connect to your bank account to automatically pull in your charges, however, it never stays connected to our bank and it becomes a hassle. But they are great about helping to resolve the issue when it happens.

Reasons for Choosing FreshBooks

It was created by someone who was in the same industry and experienced the same problems I had, and because he built Freshbooks to solve those problems I knew it was the right solution for us.

Reasons for Switching to FreshBooks

We needed a system that was easier to use and required less management.