FreshBooks Software

FreshBooks Software

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FrontRunners 2022

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About FreshBooks

FreshBooks takes billing out of your hands and puts it on autopilot. Set up automated invoicing, online payment options (ACH and Credit Card), and late payment reminders to get paid 2x faster. Next, boost team productivity with precise time tracking and collaborative project tools, so every minute, file, and conversation is tracked and logged. FreshBooks is a web-based accounting solution that caters to small businesses. FreshBooks serves various industries, such as marketing, legal services and business consulting, trades and home services and information technology (IT). Key features of FreshBooks include invoicing, expense tracking, time tracking, reporting and payments management. Users can brand their invoices, accept online payments and set auto payment reminder...

FreshBooks Pricing

Lite: $15/month - 5 clients Plus: $30/month - 50 clients Premium: $55/month - unlimited clients Custom pricing is available for unlimited clients and specialized features.

Starting price: 

$15.00 per month

Free trial: 

Available

Free version: 

Not Available

FreshBooks accounting
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FreshBooks Reviews

Overall Rating

4.47

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 3,796 reviews

Dinos

Company size: 1 employee

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

June 2022

I use FreshBooks because it's support kicks ass...

User Profile

Molly

Verified reviewer

Company size: 1 employee

Industry: Photography

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2022

FreshBooks as a Photographer (solo small business)

I have been using FreshBooks for over 2-years and am currently using it. I used FreshBooks a long time ago when they were new and more minimal. It has been great to see them grow up. The cost is a bit steep so I may not continue to use them -- I'm 50/50 at the moment. If they provided more value for the cost I would consider it a good investment, but paying for a CRM on top of that is expensive. Overall I do love the software!

Pros

I love the clean and friendly UX of FreshBooks! It is a pretty efficient piece of software that helps me get paid quickly and easily. I feel it has grown up so much over the years too. Invoicing is super easy and tracking expenses. Those are my primary base needs to run my business.

Cons

I do wish that entering client information was a bit more intuitive as I feel like I'm doing input for a client into my contacts, importing it to my CRM, and then hand inputting into FreshBooks again feels redundant. I would really really really love to see a Mac App to complete the mobility and desktop experience. I dislike having to open a web page to manage things on a daily basis.

Reasons for choosing FreshBooks

FreshBooks just seemed more intuitive. QuickBooks has a long history of being bulky and complicated and expensive software. I keep looking at Billings Pro because I use DayLite now so we will see. :) I think FreshBooks is more advanced.

Reasons for switching to FreshBooks

I switched over primarily because the invoicing in Moon Invoice was manual, they did not have a way for clients to make quick and easy payments. I would have to go into PayPal, and create a link with PayPal.me and copy/paste this with my emailed invoices, it was not efficient by any means. I had used FreshBooks previously and 17Hats a long time ago. I opted to try FreshBooks again and have been using it since. The cost of Moon Invoice is what really drew me in as it was $20/annually.

Arpita

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

November 2022

Expensive but Useful Accounting software

Using FreshBooks was awesome and surely it did assist in smoothing our business processes.

Pros

This has all you need to track and manage your company finances. It's features work like a charm and pretty much the application is very easy to use.

Cons

This gets expensive especially when you've a big team; that's one of the biggest challenge

Reasons for switching to FreshBooks

QuickBooks was okay BUT very sluggish and not as intuitive UI as FreshBooks!

Jeffrey

Company size: 1 employee

Industry: Farming

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

October 2022

Better price than quickbooks but too simplistic

My previous experience with accounting systems has been with old fashioned offline accounting software with endless options & features. I immediately ran into roadblocks when I started using freshbooks. It seems more like software designed for a child in elementary school.

Pros

I like that it's super easy to create & send invoices, I like that it saves my customers to a database

Cons

The system is too simple. I dislike their childish prompts & hints that pollute every page regardless of the fact that I might already have used that feature. The general ledger is very poorly built out & difficult to use. There are very little customization options for invoices & estimates.

Reasons for choosing FreshBooks

Freshbooks is much more budget friendly than Quickbooks online

Response from FreshBooks

Hey Jeffrey, thank you for taking the time to share your review of FreshBooks. Thank you for the detail and clarity of your feedback. I have ensured that this feedback has been passed along to our Product Team on your behalf. This ensures your voice is heard by the right people. We're constantly updating FreshBooks, and you can stay up-to-date with newly released features here: https://support.freshbooks.com/hc/en-us/articles/4418654981005-Changes-Updates-in-2022 If there's any other feedback you wish to share, our Support Team can be contacted here: https://www.freshbooks.com/contact ^DM

Replied October 2022

Benjamin

Company size: 11-50 employees

Industry: Entertainment

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2022

FreshBooks is the best software I've used for my small business.

FreshBooks is truly a joy to use. It helps keep my estimation and billing running smoothly, and makes it easy to process payments, and gives a lot of options to allow my clients to pay me in the way that works best for them. I love that you can track invoices from the moment you send them, and you can see when the client has viewed them, and even message the client right in the invoicing portal. I had used Quickbooks for years at another job I had, and also used it from time to time with my own businesses, but I was never happy with it. It was always clunky, slow, and glitchy, and was kind of on the basic side with it's features, or you had to pay another fee to add more features. I found FreshBooks through an ad, and gave their free trial a shot, and I was hooked from the start. the software is so responsive and easy to use, I don't believe I've ever had any kind of glitches or crashes while using it. The mobile app integrates perfectly with it, and keeps all the things I need on a regular basis at my finger tips. Any issues I've ever had, they support team was quick and efficient in helping me an answering my questions. Overall, FreshBooks is a wonderful company, and they make wonderful software that I thoroughly enjoy using.

Pros

I love how intuitive and easy it is to use. The invoicing, payment processing, and overall accounts receivable functions are so simple, yet powerful and allow me to accomplish everything I need to in that area. The support staff is wonderful and extremely responsive, and it just helps my one man operation run smoothly when it comes to the accounting.

Cons

So far I haven't found anything about the software that I don't like.

Reasons for choosing FreshBooks

The user experience was just so much better, so much easier to use, and had all the features I was looking for, and they are constantly working deliberately to add new, relevant features as they go.

Reasons for switching to FreshBooks

The experience was so much better, right form the start.

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