PayPal

RATING:

4.7

(24003)

About PayPal

PayPal is a digital payment platform that enables businesses and individuals to pay and accept payments through an online portal without revealing any financial details. The solution is suitable for businesses of all sizes. PayPal provides a one-touch login process, so there is no need to re-enter information. For individuals, users can shop as well as process transactions overseas by linking their card details through PayPal’s portal. For business owners, users can accept international payments from banks or digital wallets on through the portal. They can bill the clients, receive direct payments from suppliers or manufacturers and accept payments from more than 200 markets with a single account. PayPal charges a transaction fee, which is calculated base...

PayPal Pricing

Pricing is based per transaction. 2.5% + Fixed fee ( $0.041)

Free trial: 

Not Available

Free version: 

Available

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PayPal Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for PayPal

1 - 5 of 24,630 Reviews

Cassidy

11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2022

PayPal Review

User Profile

AUBREY L D

Verified reviewer

Financial Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

International payment system that stands as a gold standard

We now have a PayPal button on our website that indicates to clients that we accept PayPal payments and we now receive funds from everywhere. It is an easy to use wallet and you can make withdraws easily to your bank account or credit card.

PROS

It has provided us with the opportunity to receive funds instantly from our clients from all over the world. All this happens at the best lowest expense possible. The most important thing you can create and send invoices very easily to clients. We are also able to request payments from clients. The choice to differentiate between personal and business accounts, of which they are all free to open, makes it more client focused. PayPal exchange rates to other currencies are also good than other companies that rob from clients by manipulating currency exchange rates. Buyer protection is another best feature to prevent fraudulent sellers from scamming clients.

CONS

As much as paypal is making life simple and is helping building a global community, their introduction of fees when you are sending money to a friend across borders makes it unfair.

Reason for choosing PayPal

Paypal is global, works with many merchandisers, has good support team, they have good fees although they still need to reduce the fees, and it is simple to use.

Reasons for switching to PayPal

The skrill guys are fraudsters, they make fake promises and what they focus on is taking all your money out.

User Profile

Pedro

Verified reviewer

Internet, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed July 2020

The Global Solution - but not the best

As someone who likes to solve problems and its willing to work around technicalities to make things work, PayPal has been a very decent experience. As I mentioned, I really miss some key features regarding recurring billing and checkout customization but, as an overall, it is an amazing platform.

PROS

What I really like about PayPal is that it is available in almost any country in the world and works with almost any existing credit card. It's also a great payment option because it has no initial upfront costs, which means that anyone can start using it right away. If, for some reason, you cannot have the money transferred to your local bank, PayPal will transfer the money to any dollar card you might have within two days. The fact that you can also embed it to your website or smartphone app is also great. You can also create a PayPal.me checkout, which will allow you to charge anyone any amount you need to charge in a quick and simple way by via a link you can share.

CONS

I think that the user interface is not the easiest to understand at all. PayPal also lacks on features when it comes to, for example, recurring billing systems (recently, they tried to improved it but the generated codes - to embed on a website - generated an error, which is something unbelievable coming from such a giant technological company), and the options to charge or personalize the icons are not the best neither. The $5 (per transaction) and 5% commission of the total amount you are transferring are not the lowest on the market neither. This is only compensated by the fact that they are the most globally accepted payment platform in the world. Finally, customer service doesn't exist at all and you must solve almost every problem and question by yourself. Google and forums are your only source of help. This is, probably, one of the worst things about PayPal. What happens if they freeze your money and you cannot withdraw it? No one knows.

Reason for choosing PayPal

PayPal is, by now, the only platform that works in most countries of Latin America. It has almost no upfront costs neither and its international reputation transmits a certain degree of guarantee.

Mamoloko

Construction, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Client satisfaction

PROS

Paypal is awesome process payments faster

CONS

Processing period should be decreased a little bit

Elvin

Verified reviewer

Staffing and Recruiting, 501-1,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2023

PayPal Advantage and Disadvantage.

My experience with PayPal was good and stressful I'm using their services to received payment from buyers to my freelance business. It is quite easy and fast transaction but when your service is on Good and services you must to take care of your PayPal transaction because PayPal has strict policy regarding Virtual good products that may lead to stressful situation. I must give a PayPal of 4 out 10 ratings through the difficulty I had experienced to their services.

PROS

What I like about PayPal is the convenience brought to it's user wherever you are in the world you can use PayPal to received and send payment. Most of businesses offered PayPal for method of payment and it's very essential to pay to its client by seamless PayPal transactions. And you can also buy or do shopping through their partner merchant all over the world. Over all PayPal is the top of notch when it comes to Payment solutions.

CONS

What I don't like about PayPal is their system of automatic block of the users when they are using or receiving a Good and Services products. This is one of the disadvantage of using Paypal through Good And services product their system automatically detect and predetermined that you are doing illegal without any valid reasons. This scenario brought bothersome to some users using Good and Services products.