All PayPal Reviews

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Cassidy

11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2022

PayPal Review

User Profile

Jared

Verified reviewer

Construction, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed September 2023

Paypal by jared

Paypal has been great overall. Love it

PROS

I like how they have crypto as an option along with cash and savings

CONS

Just wish bank transfers didnt cost anything

Reason for choosing PayPal

I chose it randomly honestly.

Michael

Automotive, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Best Payment Platform

Overall, the platform feels safe with all of its security measures. I prefer PayPal for all business transactions, but not necessarily for transactions with friends. Other platforms are a little quicker and easier to use, but this one is a one-stop shop for everything.

PROS

I like the easy of use, the ability to pay and receive transactions, being able to review transactions, send refunds, and search capabilities based on name.

CONS

Load times can sometimes be a little lengthy. I wish that each transaction confirmation also showed you the amount that paypal is receiving from each transaction, rather that having to go into the platform to chase down the information. Just include it with the emails. and also when you are charging someone for something, I wish that the PayPal cut would update in real-time so you can see exactly what you are needing to charge the customer. While that may seem like a minor thing, when you have a 50 or more transactions, that amount adds up to a more significant amount.

Reason for choosing PayPal

I use them all. But this one feels the most secure.

Sydney

Marketing and Advertising, 1,001-5,000 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

2

FUNCTIONALITY

5

Reviewed August 2023

It's very convenient—but such high fees!

PROS

I love that I can easily create invoices right through PayPal. And send those invoices to my customers.I also love that PayPal accepts credit card payments from customers. Competitors (e.g., Wise and Payoneer) don't quite compare when it comes to payment options.

CONS

PayPal charges exorbitant fees for transferring from your PayPal wallet to your bank. I've been charged up to $100 for a $1000 transfer. Which means that I have to price my services higher if customers want to send their payments through PayPal.Exchange fees are also pretty terrible compared to competitors.

Reason for choosing PayPal

More payment options for customers

Joane

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed August 2023

You can always depend on PayPal

Overall, my experience using PayPal has been pretty painless with setting things up for multiple businesses. Of course, it's not perfect - but nothing is ever really perfect anyways.

PROS

There's a lot to love about PayPal, but recently I have loved the improvements made that has made it easier to use (especially for complicated API stuff).

CONS

Although there's not much to dislike, I would say that I find their fees a little high at times, but that's not a deal breaker by any means.

Reason for choosing PayPal

Actually, I use both PayPal and Stripe... I didn't choose one over the other.

Carly

Consumer Services, 1 employee

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2023

Worst customer service and support ever experienced.

Absolutely the worst.

PROS

I have not had any benefits. The policies are vague, the support is misleading and dishonest, the customer service is amateur.

CONS

They closed my account after having received my first payment through my website.I called to find out why and they said someone would get back to be within 5 business days. Two weeks went by and they did not contact me. I called again and I was told they will not tell me why they closed my account and they will hold my money for a minimum of three months, which only then can I call to dispute access to my funds. I have no idea what went wrong and I'm extremely frustrated. I can't believe they run a business this way. They are not worth the risk... I have heard nightmare stories from other business owners who have used Paypal and have recently discovered many similar reviews on other sites. Use another company!

Reason for choosing PayPal

My website provider offered them. Seemed easy and simple at the time.

Randall

Internet, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

PayPal is my go-to payment processor and manages nearly our all online payments

I can do IPN's easy. I can easily send an invoice and collect payments and it's instant.

PROS

PayPal is great because it's easy to use and nearly everyone else uses it too, so all my financial transactions are easy.

CONS

Sometimes the security becomes cumbersome but it's better than getting ripped off. I'll take some inconvenience over victimization from thieves.

Reason for choosing PayPal

I didn't really switch from Stripe, but the majority of my business is PayPal, simple for the ease of use and security.

Anonymous

1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

"Simplifying Online Payments: A Review of PayPal's Payment Processing Software"

PayPal is generally regarded as a reliable and convenient payment processing software for individuals and businesses. PayPal's ease of use, security features, and support for multiple payment types and currencies have made it a popular choice for online transactions, particularly for e-commerce businesses. However, some users have reported issues with fees, disputes, and account freezes or holds, as well as limitations on customization options and customer service. Overall, users' experiences with PayPal may vary depending on their specific needs and use cases.

PROS

Ease of use: PayPal is known for its user-friendly interface and easy setup process, making it a convenient option for businesses and individuals.Security: PayPal uses industry-standard encryption and anti-fraud measures to protect user information and transactions, which can give users peace of mind when conducting online transactions.Multiple payment options: PayPal allows users to accept a variety of payment types, including credit and debit cards, bank transfers, and PayPal balances.Integration with other software: PayPal integrates with a wide range of e-commerce platforms, making it easy to add payment processing functionality to existing websites or online stores.Global availability: PayPal is available in over 200 countries and supports transactions in over 100 currencies, making it a versatile option for businesses and individuals operating across borders.

CONS

Fees: PayPal charges fees for certain transactions, including cross-border payments and withdrawals to bank accounts, which can be a concern for businesses looking to keep costs low.Disputes and chargebacks: PayPal's dispute resolution process can be time-consuming and may result in chargebacks that can negatively impact businesses.Account freezes and holds: PayPal has been known to freeze or hold accounts in certain situations, such as suspected fraud or unusual account activity, which can be disruptive to businesses and individuals.Limited control over payment process: Some users may find that PayPal's payment processing software does not provide enough customization options or control over the payment process.Customer service: Some users have reported issues with PayPal's customer service, including long wait times and difficulty getting issues resolved.

Reason for choosing PayPal

Established reputation: PayPal is a well-known and trusted brand in the payment processing industry, which can provide a sense of security for users.User-friendly interface: PayPal's user interface is designed to be intuitive and easy to use, which can be beneficial for businesses and individuals without technical expertise.International support: PayPal supports payments in multiple currencies and languages, making it a popular choice for businesses with a global customer base.Integration options: PayPal offers integration with a wide range of e-commerce platforms and shopping carts, allowing businesses to easily add PayPal as a payment option to their website or online store.Security features: PayPal offers features such as buyer and seller protection, fraud detection, and secure encryption, which can help protect both businesses and customers from potential fraud or security breaches

Brian

Civic & Social Organization, 1 employee

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2023

Pay Pal Review

All in all a good service for most people who are technologically literate (most of the public), but for the inexperienced tech senior citizen it is a bit daunting and scary.

PROS

Pay Pal is an easy to use payment processor for small businesses, organizations, and individuals. They have options to collect payments online, and in-person.

CONS

As we work with a lot of older donors, it is not a very user friendly service for them. Many older donors don't like creating an account with Paypal in order to donate. I think the process scares them because they feel like they will be sharing sensitive data online that could be captured by malevolent forces (crazy but true). It also doesn't give an option for donors to pay for the Credit Card fees themselves, instead of our organization eating the fees.

Reasons for switching to PayPal

Again, (as I said before), PayPal was difficult for inexperienced senior citizens to use and they felt like it was exposing their Credit Card to the potential for misuse. However, our team switched because of the inability for PayPal to allow customers/donors to pay for the Credit Card fees themselves. Anedot allows this. So this was the main reason.

Melissa

Apparel & Fashion, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed August 2023

PayPal banking

I don't regret using PayPal at all. I love the service, super fast and easy.

PROS

PayPal is very easy and simple to use, I enjoy using PayPal. You can easily receive payments from your family and friends.

CONS

No issues at all, everything is excellent from the banking to customer service it's all perfect. Highly recommended.

Reasons for switching to PayPal

Cash app didn't seem like a great trustworthy bank so I switched to PayPal.

Javon

Transportation/Trucking/Railroad, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

PayPal's ease of use

My overall experience with PayPal has been very positive. I use PayPal myself when ordering from some vendors, so I feel confident that PayPal will work for my business. PayPal gives Customers confidence that their payment is secure and provides a quick, efficient way to operate an online business.

PROS

PayPal's reputation and consistency is what I like most about the service. Customers trust it and I can focus on other aspects of my business model with PayPal handling checkouts and invoicing.

CONS

There aren't many cons for PayPal, but if I were to identify one that impacts my business, it would be the accessibility of a live Customer Support service.

Reason for choosing PayPal

PayPal's setup was much easier than alternative products.

Marcia

Broadcast Media, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Best and secure payment software

PROS

I really liked everything about PayPal, I liked the security and the ease of using the software the most, it is one of the best payment software I liked, the customer support is very good, the transitions are done very quickly, from all The deals I made with paypal have nothing to complain about, they were all good

CONS

What I have against only the steps when it comes to processing the payment, there are many steps and it takes time to complete

Reason for choosing PayPal

Because it was the only one that met my needs, and it was also the only one that I could use with ease.

Anonymous

11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

3

FUNCTIONALITY

3

Reviewed August 2023

Nice to have

It's nice to have but there are a lot of better platforms out there.

PROS

It's easy to use and one of my first mobile wallets I have. It's something you should have because sometimes it's the only way to pay for purchases.

CONS

I believe the fees. I get the money in other platforms because of the fees that PP charges in every transaction.

Reason for choosing PayPal

It's was one of the first I had. Others didnt exist.

Irshad

Electrical/Electronic Manufacturing, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed May 2023

Easy to use

I am using PayPal past 2 years and it's perfect

PROS

Easy to use, all currency accept, fast payment processing app

CONS

Payment accepted very fast and transferred amount to bank in very low charges

Anonymous

1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2019

Paypal makes online business easy

Paypal has made it easy for me to conduct business online with people from all over the world. The transactions fees (if any, depending on transaction) are reasonable and worth the services provided. Having a debit card attached to the business account makes it even easier to shop anywhere and have full access to my funds when and where I need them. It is also extremely convenient that paying with Paypal has become a widely accepted form of payment at many retailers skipping the need for a plastic card in some cases.

PROS

Paypal is extremely easy to use and gives you step-by-step instructions on how to set up and get the most out of your account. They also have helpful add-ons for business owners, an easy invoice and payment set up and easy to read account information. Paypal also provides suggestions for other software you may find helpful and offers business tools that make it easy for anyone to use the service as a payment option for any type of non-adult entertainment related business.

CONS

In order to have a verified account, it must be connected to an actual bank account from another financial institution. If your account is not "Verified" there are limitations in place.

Reason for choosing PayPal

Paypal is more widely recognized, had more business related services and helpful tips, and was easier to understand how it works.

Anonymous

1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2021

Great to Use as a Freelancer

It's a site and tool that I've been using for years and will continue to do so. For international purchases, it quickly connects your bank account and you can pay with a few clicks which makes life so much easier. From my experience, it's also safe and will be great if it gets introduced as a payment method by more local stores as well. If you're looking for a quick and easy way to move your money or pay online, highly recommended.

PROS

I used PayPal for years in getting money earned from Fiverr to my local bank account. It's such an easy and straightforward tool that I always recommended it to other sellers as well, as opposed to one of the competitors which at the time had very limited features. Easy to use, user-friendly and works great in making that connection between freelancing platforms and bank accounts. Even more, I also used it a lot in ordering online as it was very advantageous when I didn't want to wait for the bank to process the transfer..

CONS

Although I rarely had issues with PayPal, I did one time experience a very difficult situation as my account had to be verified by bank statements or bills that should show the address that I live at with my name on it. The bank that I was working on didn't have that option to include address and as a student at the time I didn't have any bills with the address on my name which made it very difficult. Took a lot of back and forth with customer support which is why I would recommend to have more options available to verify users rather than the standard ones which don't apply to any location world wide. However, this was just one time issue and every other interaction with PayPal has been highly positive.

Reasons for switching to PayPal

PayPal is much easier to use and it gave me options to pay through PayPal directly when doing online purchases. Costs were also more advantageous as I wouldn't have large amounts of money to transfer.

Caitlyn

Entertainment, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

The Old Faithful Every Man's Payment Processing Service For Businesses and Ordinary People

My overall experience with PayPal has been a pretty good one. I have used it for multiple things, as I am sure many people have. It was something I familiarized myself with when I started selling items on eBay, then when I moved on to doing other forms of eCommerce, as well as person to person payments. It has served me very well. As I titled this review, it is the old faithful payment processing platform. Perfect whether you are just starting out in business and need a relatively free platform to process your payments that is compatible with pretty much any type of web hosting platform, or just someone who needs to be able to send and receive payments for on the spot projects. I would definitely recommend PayPal.

PROS

The PayPal service is very easy and uncomplicated to use. The fast payment processing, invoice creation, and fraud protection, make it a great platform for anyone looking to start out whether it is in person to person business or eCommerce.

CONS

The only cons I can really think of is the fact that sometimes it is difficult to get a hold of an actual human person when you need a problem solved.

Reason for choosing PayPal

I chose PayPal because it is a service I have used for many years and I know I can trust it. Also, there are somethings that I simply find PayPal to be more convenient in its function. Even though, I do also use Square Point of Sale, I find PayPal to be more convenient in on-the-go outsourcing and freelance situations because most everyone has PayPal and you don't have to ask them to whip out their credit card or whatever. They can just send you the money via PayPal.

User Profile

Orlando

Verified reviewer

Internet, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2019

A safe and simple platform for online shopping

PayPal was the first electronic payment platform I used, it was very easy for me to start using it. Thanks to this valuable platform, I can shop online, pay for services and also receive money when selling an administrative product or service. It is very safe and reliable, I use PayPal a lot because it is accepted in almost all internet pages.

PROS

PayPal has many positive things, I can receive and send money from anywhere in the world. With PayPal I can buy on EBay safely and instantly. There are also many websites that accept PayPal as a form of payment. In addition, I can send money to my family and friends. It is very easy to open an account and send and receive money, you only need the email of the other person and that's it, the money arrives instantly. Even if you have an associated PayPal bank account, you can withdraw the money to that account. Something I like is that I can create an invoice, customize it and send it to a customer. I can associate my debit or credit card with the account and that way I can make payments online without revealing the card details. The technical support is good, they try to help you when you have a problem, although I think they should improve a bit.

CONS

The bad thing about PayPal is that it is very delicate and for any suspicious reason they can limit the account, that is, you cannot send money to another person. That sometimes happens when you enter the account with another IP or in another country. If that happens you have to contact support and many times it takes too long to solve the problem. I would also like PayPal to have a chat system, that way you can solve problems that arise quickly.

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT