All Quickbooks Online Reviews

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Beth

2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed September 2021

Quickbooks Online User Review

User Profile

Tosif

Verified reviewer

Transportation/Trucking/Railroad, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

QUICKBOOKS for INVOICING

Overall quickbooks is a good tool for small business to track expenses, invoice customers and track the invoices received. You can even email and customize invoices right from the software.

PROS

Quicksbooks is a great software for the small busineess. It allows for invoicing customers in an easy way. If you are out of the limit for the invoices, you can make a small purchase and make it online and can access it from anywhere and everywhere from the tablet, pc or phone. It is a real easy way for tracking the invoices and marking them paid with accounts receivable. It also allows for digital time card where you can record the employees time of in and out. Great software and easy to learn.

CONS

The things you want to consider improving the software is it should give easy ways for tracking the accounts paid and invoices paid by the customer. Everything else looks pretty decent.

Reason for choosing Quickbooks Online

Quickbooks is easy to use than any other software. As it can be use with or without internet. For invoices online you need internet to access your files and folders. With quickbooks you can backup your data and use it anywhere from any device like phone, tablet and pc.

Elvis

Entertainment, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

The Real Bang for the Buck

I’m still using Quickbooks and love it. Have tried almost every type of free trial they’ve offered and something additions have actually been really worth it while others have not been so useful for my business. Again, the overall company is top notch and their offerings are too. Prices id say are definitely fair for the quality of service and solitons they offer.

PROS

Quickbooks offers tons of different features. Some are included in subscriptions while others are added on. When first starting, knowing what you need or don’t can be overwhelming or just difficult to figure out but I can’t say there was anything I could think of Quickbooks didn’t already offer. Spend time looking at different aspects or categories of software they offer just keep an eye on how much overall expense it is… They have great, competitive prices but one can quickly end up paying a monthly fee way above our actual necessities because of everything they offer.

CONS

Some confusing aspects of Quickbooks can be knowing what actual software you’ve purchased or subscribed to and what may or may not be included… I suggest spending a good while just going over all of their products before any actual purchases.

Reason for choosing Quickbooks Online

Quickbooks offered one of the most complete packages all together and I like to try and do as much of my finances in one place as i can to help me keep everything organized and minimize errors.

Sara

Retail, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2023

Stay with Desktop!

Zero benefit to have switched from Desktop. ZERO. Features are nothing like Desktop. For a technology company that is discontinuing their best product you would think they had worked all the kinks out.

PROS

Some payroll features were nice....that's it.

CONS

Where do I begin. Online help was useless. Went through 6 reps in one day, nobody could help me. Data kept getting lost. It still shows error messages periodically, where it will not connect to server. makes me wonder if my data is actually being saved. You cannot customize features in check writing. It took me almost ten minutes to write three checks today. I could have written 20 with Desktop. The printing feature is absolutely absurd. Three windows pop up trying to print one check. This was marketed as a simple product, easy to transition. It has been a nightmare and I regret it tremendously!

Reasons for switching to Quickbooks Online

mandatory, QB was discontinuing the product as of May 31st

Daniel

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Great product for in-house or outsourced bookkeeping

I use the software every day for hundreds of clients across the country. Intuit is constantly working to improve the app and they are definitely the best company partner I have had.

PROS

Fast, Secure, Easy to use software with a lot of features.

CONS

It would be great to set default views of columns / headings on the basic GL report, or Profit & Loss - example to show debit and credit columns separately by default.

Reason for choosing Quickbooks Online

Ease of use for both client and bookkeeper

Reasons for switching to Quickbooks Online

Technological advantage with QuickBooks' ability to integrate other cloud-based applications. No more worry about computer damages, upgrades, hard drives, etc.

David

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

If you have < 10 EEs and need time billing, there are better options

Overall, it's the best thing out there. Unfortunately, Intuit works tirelessly to increase the revenue they get from each customer. Not by adding functionality; but by deprecating features and moving them to higher tiers of the product.

PROS

QBO was wonderful prior to their acquiring TSheets, and deprecating their built-in time tracking. If you don't do time-billing, then QBO is still great.

CONS

As of this review - 2 years after they acquired T-sheets; the level of integration is very poor. Instead of waiting to introduce the product after the integration is finished, Intuit chose to deprecate a very nicely defined time billing feature and replace it with something that requires a lot more work. You cannot see the status of your billables until you review and approve the hours in t-sheets; and then export it to QBO. If you want to see a tabular summary of the billable hours in T-sheets, the only option is to export to csv! Your QBO dashboard only shows what has been approved and exported from T-sheets. The entire process is extremely cumbersome, kludgy, and frustrating. And - did I mention you have to pay more to be able to allow your employees to enter their time. That used to be included in the price. Also - beware, Intuit regularly increases the cost of using the product. It's now double what I started with. They play a shell game with repackaging by deprecating features from the current version to drive you to the more expensive version.

Reason for choosing Quickbooks Online

I can't remember. I think it was the lack of time billing.

Reasons for switching to Quickbooks Online

I had been on QB since the 90s. Moved to QBO in 10s. Tried Wave for a year due to the frustration mentioned above. But, switched back because, even with all the issues; QBO is still the best out there.

Shivam

Financial Services, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

A Comprehensive Financial Solution

Overall, Quickbooks Online is an excellent financial solution. It is easy to use and provides an array of features that make it easy to track and manage finances. The customer service options could be improved, but the pricing structure is understandable.

PROS

Quickbooks Online is an incredibly comprehensive financial solution that is easy to use and navigate. It provides a wide range of features that make it easy to track and manage finances, as well as generate reports. The ability to connect to other applications, such as banks and payroll services, is also extremely helpful.

CONS

The customer service options can be somewhat limited and the pricing structure can be hard to understand. Additionally, some users find the interface to be a bit cluttered.

Reasons for switching to Quickbooks Online

Quickbooks Online is superior to its alternatives in that it offers more comprehensive financial solutions. It also has a wide range of features and the ability to connect to other applications. Additionally, it is easy to use and navigate and provides a variety of reports.

Rahul

Accounting, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2023

Quick Accounting

Accounts Receivables/Payables management is easier with the ability to generate an outstanding report periodically.

PROS

Creating invoices is the standout feature of this software. We used to prepare invoices on Word, but now it is simplified, and customized for a better professional look. Reports are the next most helpful feature from QBO. User Management is convenient with an option to add accountant and restrict the view of the books. Accounts Receivables/Payables management is easier with the ability to generate an outstanding report periodically.

CONS

There is no export all feature for exporting all the ledgers at once. As QBO is moving away from India, this feature would have been most helpful at the need of the hour.

Reason for choosing Quickbooks Online

Better integration with other software solutions.

Reasons for switching to Quickbooks Online

QBO interface is user friendly, more than Tally accounting software, and more reports can be generated on QBO.

Mizanur Rahman

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

It's an excellent accounting software

Despite these issues, QuickBooks Online remains a popular and highly regarded accounting software solution for small and medium-sized businesses, thanks to its powerful features, ease of use, and cloud-based platform that makes it easy to manage finances from anywhere.

PROS

Quickbooks Online allows us to create and send professional-looking invoices to our customers with ease. It also provides a range of tools for managing expenses, such as the ability to upload receipts and track expenses on the go using the mobile app. We can easily integrate with third-party applications, such as PayPal, Shopify, and Square, which allows us to easily integrate our financial data from these platforms into QuickBooks Online. This integration makes it much easier for us to manage our finances across multiple platforms, saving time and reducing errors.

CONS

Quickbooks Online can be slow and unresponsive at times, especially when dealing with large data sets or complex reports. This can lead to frustration and delays in getting important financial information.

Reasons for switching to Quickbooks Online

Not Good as expected

Eric

Financial Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Quickbooks Online: The good and the bad

Overall, the program is great for what its use is meant for. The pricing could be a bit more fine tuned.

PROS

This software helps me critically in my day-to-day operation of my Tax and Accounting business.From the detailed types of reports that you can create and view to the adaptability of the invoicing and how you use payments.The team support for this software is also ASTOUNDING AMAZING!

CONS

Seems lately that the pricing keeps going up and up within small periods of time, but no extra features or anything of the like added to warrant increases of this multitude. When the world is getting more expensive it is hard to have to charge more repeatedly over a small time period. Clients also get upset and this can lead to loss of business as well.

Reason for choosing Quickbooks Online

The full range adaptability of the program fit very well with my business needs.

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed March 2023

Inventory and barcoding

PROS

Doing sales without necessarily mastering their prices and getting the stock reminder before its finished to add them.

CONS

It does not work when there is no network connection.

Anonymous

2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

Quickbooks Online has changed our whole model

PROS

Quickbooks online has allowed our organization to update, modernize, and change the way we approach our finances. Within a few months, we moved from a fairly archaic book keeping system to one that is completely modernized, online, and easier to use. Our whole team has saved time and frustration after making the change to QBO. Changing to Quickbooks online has helped us to improve our record-keeping, issue payments faster, made it easier for us to prepare for an annual audit, and provides many different options for planning, budgeting and reporting for a Board of Directors. With a small team, we are very appeciative of the Help features and online support available.

CONS

The only issue I have run into so far with Quickbooks Online is that there is a limit to the number of automatic reports that can be generated. For example, we would love to have the option to pull a variance report automatically from our records. Luckily, Quickbooks Online does provide you the features needed to build custom reports - so we got what we needed with a little bit of work.

Reason for choosing Quickbooks Online

We chose Quickbooks online because it offered us the best mix of price, functionality, user support, and financial management. With a small team with limited financial knowledge, we felt that Quickbooks Online offered us the most for our limited budget.

Reasons for switching to Quickbooks Online

We made the switch from Quickbooks Non-Profit to Quickboks Online as our operations began to grow and develop. We are a small nonprofit with one physical location, but often have people working from all over the country. By switching to Quickbooks Online, we were able to easily collaborate nationally, bring in a remote bookkeeper to help us grow, and manage all of our financial data digitally - rather than relying on paper copies in a single office.

Sarah

Non-Profit Organization Management, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Essential Do-It-All Software

I honestly couldn’t be happier. Never thought I could come to enjoy keeping the books, but with QBO, I do. And the more I learn, the more I like. We’re all volunteers, with no professional accounting skills, at the non-profit I help administer. So QBO is a very cost-effective, efficient way for us to generate everything we need, while allowing for growth. I haven’t even begun to use the software to its full potential. Very satisfied here!

PROS

We use QBO to run our small, all volunteer non-profit. So the things that matter the most to me are the ease of use with little to no training, being able to sync bank feeds to speed up the process, generating easy to read and understand reports, online access so we can keep the books anytime, from anywhere…the list is endless. I’ve also been thrilled with the extensive help library, the how-to videos, and the awesome customer support. I have no accounting or bookkeeping training and yet, thanks to QBO, I’m able to do everything we need to have accurate P & L reports, Balance Sheets and file our 990, as well as see which programs are costing and generating the most. I’m really grateful QBO exists.

CONS

My main issue so far has been the trouble linking little known online savings account to our bank feed. And that the platform is a bit glitchy when I access on my tablet. But Customer Support has told me they’re working on both those issues, so not a big deal.

Reasons for switching to Quickbooks Online

QBO synched with all our banks and credit cards, and is far more intuitive and helpful for a beginner accountant like me. It’s also the industry-standard and I could learn it far faster because of the endless free resources available from Intuit.

Benedict

Verified reviewer

Professional Training & Coaching, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed November 2020

Being a user of QBO since 2009...

PROS

It is easy to use and intuitive user interface. I have to say that since 2009, there have been great improvements to the interface, and bank integrations are now available.

CONS

For the price point, there are many other similar software that you can get much better value for what you are paying. The bank syncing option while is good, is very clunky and takes too much time and gets dropped off very often. To be fair, it may be the bank systems but it is annoying as a user. There is also very limited options in customizing the template of your documents such as invoices, payment vouchers, receipts. As the world transits to online payments, the least QBO can offer is to allow the option to add QR code of your own respective bank on the Invoice to make payment easier for clients. But this feature is not available on QBO

Reason for choosing Quickbooks Online

It was recommended by my accountant. Now looking back since 2009 that I started using QBO, I should have changed ages ago to other software that gets better value for what you are paying. To be clear, I am a consultant & coach, and it is just meeting the basic expectations of what is needed. Perhaps for other industries, it may be better.

Marie

Professional Training & Coaching, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed October 2022

The Platform your Bookkeeper knows best

PROS

QBO does what you need it to do, makes invoiceing easy and my bookkeeper knows how touse all the fancy features. This makes it easy for the platform to adapt to myb usienss and produce the data I need and is most helpful for planning and forecasting in collaboration with my CPA and bookkeeper team.

CONS

Forecasting in the app itself is not a standard feature and way too expensive for small companies who are trying to scale, but literally cannot affor the very function to help us plan for whats on the horizon financially. My CFO/CPA has to do this manually in another spreadsheet with weekly cashflow projections instead. Bummer Could be easy. Also I hate that the mobile version and desktop version of my QBO account don't sync or communicate with each other. Its literally like having two sets of books and not useful. I could delete the app right now and not miss anything and probably avoid giving myself a heart attack by looking at out of date data.

Reasons for switching to Quickbooks Online

Needed something more robust and wanted to hire a professional bookkeeper - amde the switch because they had to clean up my books anyway and QB is pretty standard in the industry.

Vendor Response

We appreciate you taking the time to write your review, Marie! It's awesome to hear that QuickBooks has made your day-to-day tasks so much easier. If you ever need help with your account or have questions, please feel free to reach out to us by phone or chat using the 'Help(?)' icon > 'Contact Us' in-account, and we'd be glad to get you taken care of! All the best! -Faith, The QuickBooks Team

Replied October 2022

Jennifer

Accounting, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT