All OnArrival Reviews

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Anonymous

11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Making life at onsite events easier

This software is something we only use for the largest, most complicated events we have because of the cost but it really does help modernize the onsite experience and make it more efficient. If you are using the CVENT family of event tools, it makes a lot of sense to look at all the options to use what works for your particular event. If you decide to use OnArrival with CVENT, you have your registration information integrated so you just need to determine how you want the badges to print and what options or features they include.

PROS

We usually manually print out, prep and organize badges and for big events it becomes a huge task that takes a lot of time and manpower. OnArrival makes the process very quick and easy by printing badges on demand and keeping track of them automatically. Badge details can be fully customized so that opens up a lot of possibilities for large events with many registration types and options that go along with them.

CONS

The ease of printing badges on demand also makes reprinting and wasting badges a lot easier and it leads to producing a huge amount of additional waste. Using the system means you are dependent on a networked environment and also the printing machines that can cause delays when they malfunction.

Amber

Used more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2017

OnArrival is a practical tool

PROS

As a CVENT user, OnArrival is great for on site event check in and registration management. It saves a lot of time when you have a participant that did not pre-register show up... Instead of having them go through the whole registration process, you can quickly add them from your iPad and they are in the system and marked as a participant.

CONS

To get the full functionality of OnArrival you have to be willing to pay... My CVENT contract only includes the basic version (which is awesome... don't get me wrong) but the higher packages have session tracking, and sign in features which would be very useful with my larger event and some trainings. The high prices are hard to justify with the costs we already have from CVENT.

User Profile

Jessica

Verified reviewer

Information Technology and Services, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

4

Reviewed August 2019

Good Tool for Check In

PROS

We use this in conjunction with Cvent as our check in process. Love the functionality of it for our printing.

CONS

Wish the larger OnArrival printers were more readily available. Pricing is too high for our standard events. Never sure if our stock from PC Namtag works with our printer until we have it on hand. Wish there was more knowledge about that.

Ida

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Great on-site attendee management tool!

PROS

Love Cvent - in general - and their on-site attendee management software just makes all their management tools come together.

CONS

Cvent is a rather expensive event management software. I wish they would lover their pricing a touch.

Vendor Response

Hi Ida, Thank you for taking the time to share your feedback. We are happy to hear you've had a positive experience using our products and love our products, in particular the on-site attendee management software. We'd like to tell you more about our Cvent loyalty program, Cvent Advocates. It's a great opportunity to network with industry peers, learn more about Cvent's products, and get industry best practices. Advocates are also rewarded along the way. To learn more and join the program, visit http://bit.ly/2H1G79j

Replied April 2018

Tim

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2018

OnArrival has changed our smaller events for the better.

PROS

This software is great for checking in and attendee tracking. We use it for our smaller annual meetings where we need to know when specific people check-in/arrive. It is able to send me an alter via text or email that lets me know that the specific person has checked-in. Great feature and helps with our guest services at the event.

CONS

Must be knowledgeable about the software ahead of time. Not ideal for those who are not familiar with the product. Temporary staff takes a bit of time to get used to it. But it is overall easy to use. Just harder for some older folks to grasp.

Max

Non-Profit Organization Management, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2017

Our onsite check ins have never been easier

We used to check people in with a manual paper checklist. Using OnArrival has made things more efficient and accurate since the app will tell us about any issues with registrations. It is easy for anyone to learn and use. Not much more to say about this because it just works as intended and works very well.

PROS

Easy to use, saves a ton of time and confusion.

CONS

Nothing.

Maribel

Higher Education, 501-1,000 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2019

Excellent option to achieve the satisfaction of organizers and attendees to the event from the first

The registration is very important because it is the first image perceived by the attendees of the event, in addition to its proper development depend on other aspects of the event. Doing it quickly and without errors is assured with On Arrival.

PROS

On Arrival allows the organizers of an event to save time by automating the registration, printing of credentials or identification cards and payments of those participants who had not registered in advance. It also offers the option that this process can be managed by the participant himself.

CONS

I think that its disadvantage is not in the system itself, but in the fact that these technological deployments are not necessary for small events, because in these cases it is easy to handle all the procedures manually, it would then represent an unnecessary cost.

Amanda

Music, 501-1,000 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed September 2018

Easy check-in process

PROS

It's almost a no brainer - so simple to hand off a tablet to a volunteer, given them a 2 minute tutorial and walk away knowing they will check your attendees in quite easily.

CONS

I wish it linked with other event reg systems and wasn't tied solely to Cvent

Anonymous

1,001-5,000 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

5

Reviewed September 2018

On Arrival

PROS

The software was really easy to use, integrated seamlessly with our Cvent web events, and collected onsite payment all in a one-stop-shop

CONS

The thing i disliked the most was that it functioned best with Cvent events - we didn't have great luck with the events side of things, which made it challenging to push for OnArrival, even though this side of the technology functioned really well.

Anonymous

1,001-5,000 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed December 2017

Too expensive for the benefits it gave us.

If your event is large (> 100 attendees) I would think this would be worth it. Otherwise not.

PROS

The OnArrival software eases event check-in and badge printing. It does a great job at that. And it interfaces well with the underlying database in Cvent's event management system.

CONS

We used On Arrival once. While it was nice and slick, it was very expensive. We went back to a manual check-in procedure and that went just fine.

Allison

Marketing and Advertising, 1,001-5,000 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

5

Reviewed September 2018

Great in person check-in

PROS

Fast and easy in-person event check-in/registration. It also has the ability to link to onsite credit card processors which allow for fast transactions for event registrations, onsite donations, raffles, auctions, etc. to increase onsite fundraising.

CONS

I don't love that it's linked to the Cvent event registration platform as I find that platform more challenging and cumbersome to work in, but OnArrival is a simple and functional check-in system.

Marilyn

Medical Devices, 1,001-5,000 employees

Used less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2017

We used OnArrival on a trial basis for one of our education programs, it made registration a breeze!

Our attendees were very impressed with the ease of the registration process, since we used it on a trial basis we have gotten approval from management to purchase.

PROS

Everything from packaging, easy set up, and user friendly software. Attendees were impressed with how easy and fast it was to get registered and get their name badges.

Showing 1 - 12 of 12 Reviews