--- title: "SimpleTix Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SimpleTix. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SimpleTix is a good fit for you!" source_url: "https://www.softwareadvice.com/event-management/simpletix-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Event Management Software](https://www.softwareadvice.com/event-management/) / [SimpleTix](https://www.softwareadvice.com/event-management/simpletix-profile/) / SimpleTix Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/event-management/simpletix-profile/) Reviews [Alternatives](https://www.softwareadvice.com/event-management/simpletix-profile/alternatives/) # SimpleTix User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 77 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 64 reviews (83%) - 4 stars: 9 reviews (12%) - 3 stars: 2 reviews (3%) - 2 stars: 2 reviews (3%) - 1 star: 0 reviews (0%) ### Most mentioned pros - SimpleTix enables our organization to offer reserved seating for large events with ease - Being able to post and sell tickets is so so easy and works great - Simpletix helps us to organize and maintain ticket sales for over 140 shows a year at our 110 seat venue. ### Most mentioned cons - We had one hiccup with adding seats to an active box office that messed up already-sold tickets. - Also, there is not really an easy way to add seats to an active box office. - There are some limits to the reporting features that are a little frustrating, but for the cost, we can figure out the work around we need. ## SimpleTix customer reviews Showing reviews 1-25 of 77 (page 1). ### Good Website to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used other for less than 6 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The website is easy is use. That you can search tickets by email and number. The ticket fees are in expensive. #### Cons Takes a little long to create own event on the website --- ### Best Ticket Sales System - Overall rating: 5/5 - Reviewer: Will M. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Being able to manage ticket sales for events has never been smoother and easier. I love this program and the cost is well worth it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What an amazing program. Being able to post and sell tickets is so so easy and works great #### Cons Never had any issues I can ever think of. SimpleTix just always works --- ### Customer Service Response is usually fast, but this company has oversold its capability. The server is consistently slow, and lots of bugs in the system. - Overall rating: 2/5 - Reviewer: Jerry S. - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered I would not recommend this system; we will be abandoning it at the end of this season, even though we love the price. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros The cost is very reasonable. The customer service person is usually fast to respond. However, when we point out to him that his server is slow, and the system is slow, he seems to gloss over that problem. #### Cons We have many, many complaints about the speed of the site, customers getting locked out, seats that were abandoned in the shopping carts being held as "unavailable" to future patrons (which means lost revenue). The back-end interface is confusing, and could use a real examination and streamlining. You can't always get to what you need, and I never feel like I know the exact steps to find something. --- ### LOVE SimpleTix - Overall rating: 5/5 - Reviewer: Andrea W. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Experience has been very good. We are VERY PLEASED to have made the switch from Eventbrite to SimpleTix. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like MOST about this software is the fact that if I have a question, I know I will get a response in a very timely manner. Questions are answered quickly and communication is easy to understand. We like the way our events display on mobile devices (since that is what most people use). Nothing is cut off and it's quick and easy to use for our customers. #### Cons I don't know that I have a least. I'm beginning to realize that there are a whole lot more options that I need to be taking advantage of that I didn't realize before. So... perhaps an area where there are videos that show all the different advanced features. (There probably are, I just don't know where...) #### Reasons for choosing SimpleTix We liked how SimpleTix appeared to our customers on their mobile phones. I also really like that it's connected to square... that is HUGE!!! #### Reasons for switching to SimpleTix We liked how SimpleTix appeared to our customers on their mobile phones. I also really like that it's connected to square... that is HUGE!!! --- ### Great Product and Even Better Customer Service - Overall rating: 5/5 - Reviewer: Heather P. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I really appreciate the almost immediate response I get each time I reach out to the customer service team at Simpletix. They always respond quickly and clearly with the answers I need...even sending a video to walk me through the process step-by-step! They do an amazing job!!! Thanks! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and the customer service is AMAZING! Where other companies are lacking, the responsiveness at Simpletix is bar none! #### Cons The only thing negative I could think of would be that I can't always find what tools I need, but they are there. They've thought of everything! #### Reasons for choosing SimpleTix Price #### Vendor response Hello Heather, Working with you and your art center has been a pleasure! Replied March 2023 --- ### SimpleTix Review - Overall rating: 5/5 - Reviewer: Martin M. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience with SimpleTix has been very good. I can't wait to use SimpleTix more. We are trusting SimpleTix with our quarter of a million-dollar exhibition we are bringing to our little town. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about SimpleTix is the user interface and customer service. [sensitive content hidden] has been there every step of the way. His replies are informative and very quick. It has been a great start to our relationship with SimpleTix. #### Cons If the ticket page had more customization options, it would be fantastic. Possibly adding a bigger hero image or auto video capabilities. Editing for ticket dates/times could use some work. #### Reasons for switching to SimpleTix Lower fees for our guests. Better user experience #### Vendor response Martin, thanks for your business. We really appreciate it. Replied March 2023 --- ### An Incredible and Fantabulistic Event Management and Ticketing software. - Overall rating: 5/5 - Reviewer: Asnath G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is simple to register upcoming events with SimpleTix.It is simple to sell tickets with SimpleTix since it's a great Ticketing software.Again,I can easily create and manage events with SimpleTix. #### Cons I lack anything in particular to dislike about SimpleTix. --- ### We're an annual community event that happens once-a-year, this is our first time using SimpleTix. - Overall rating: 5/5 - Reviewer: Buster A. - Product usage: Used daily for less than 6 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered Organizing attendees for a five-day festival and contest, so we want to track who is interested in attending and be able to promote with discount codes and other perks. Also able to issue manual tickets, have them emailed, or sent as text to phone. Also lots of ways to set up your site with a theme, though I decided the standard look was the best for me. Honestly, I like having the ability to customize and this site allows so much customization. Also, they don't hold back all the features for the premium membership, they're generous with the features you get compared to other, more expensive sites even if you stick to the basic level. I would totally use the premium features, but we aren't at that budget level yet. However, under a less amount for each ticket is a great deal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything I could imagine needing from this software is included in the basic features. The cost-per-ticket is less (less if you pre-print) AND SimpleTix helps us figure out the Square pass-through fees and include them in the service fee cost. Had no issues setting up Square. I like that anyone can use their phone to scan with the app. To be fair, at the time of this review I have used the website to setup a pretty decent ticket portal, but we haven't tested it at the door yet. We are excited that we can change the email form letters that people get when they order. I think getting actual labeled tickets makes the guests feel more confident as well. #### Cons I don't think it's a con, but in order to maximize the program/website, you may have to ask a few questions. There was no issue for me on that part, I received a more-than-thorough response any time I needed it. (I accessed help by phone and email, both were outstanding and easy.) #### Vendor response Thanks for your review Adam! Replied January 2018 --- ### Simpletix Easy to Use - Overall rating: 5/5 - Reviewer: Nadia B. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good - better pricing would be nice for our small venue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simpletix helps us to organize and maintain ticket sales for over 140 shows a year at our 110 seat venue. #### Cons Pricing - expensive. Would be better if they offered a monthly plan vs. a fee on every ticket sold as we hold many events and have a 110 seating capacity. #### Reasons for choosing SimpleTix Works with our restaurant software programming #### Reasons for switching to SimpleTix Seamless with our operating system Square. --- ### Simpletix is a very affordable but not yet perfected ticket sales option. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The owner is very willing to work with you on your individual needs! The customer service is responsive, and the Simpletix team is always flexible to help their clients. In addition, the prices can't be beat! #### Cons The ticket sales procedure is a bit clunky, and there are still a few bugs -- ie, if a seat has been selected and then abandoned in someone's cart, the seat will appear show as sold to other users, resulting in potential lost sales. #### Vendor response There's a setting in SimpleTix where you can set the hold time on a reserved ticket. Normally it's 10 minutes. This user had it set on 1 hour. Due to this seats on abandoned carts were marked on hold for longer than we suggest. SimpleTix is the most flexible online ticketing solution and we are always looking for ways to improve. In this case we plan to make 15 minutes to maximum hold time allowed to prevent this again. Replied July 2018 --- ### Love SimpleTix - Overall rating: 5/5 - Reviewer: Khiarra J. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SimpleTix literally is so simple, the truth is in the name #### Cons Sometimes the site is glitchy, and that sometimes effects my workflow. --- ### Used this to sell tickets online. Could it be easier? No! - Overall rating: 5/5 - Reviewer: CORINNE B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Quick and simple ticket sales. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This was amazingly intuitive software that allowed me to customize how we sold tickets, what they looked like and how to keep track of sales. This was for a non-profit event and the price was incredibly reasonable. I was able to integrate other software, like Quicken and Square, in a snap! I really recommend this program and can't say enough about how responsive the developer was to helping when I needed to be pointed in the right direction. #### Cons The only thing I would have liked but could not do was delete purchases. I made several as I learned how to use the software and couldn't delete them from the event. But over all, it was not a big deal. --- ### Simpletix Review - Overall rating: 5/5 - Reviewer: wendy l. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far, it's been great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use, and the hands on help we've received. #### Cons I've just started using it, so there's nothing really I can comment on here #### Reasons for choosing SimpleTix It seems to be the best product for the job #### Reasons for switching to SimpleTix We were looking for one product to help the entire campus --- ### Perfect answer for our small event! - Overall rating: 5/5 - Reviewer: Deborah B. - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered Don't know yet. Hoping being online will increase our attendance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SimpleTix allows us, as a small one time a year event, to have online registration we can afford! We were able to customize our forms to look great and interface with Square for credit card sales. The software lets you make all the decisions and the support staff has been amazing when I got stuck. They respond super fast and are full of great ideas! #### Cons The learning curve for settings took longer than I expected. There are a few areas that seem to overlap and that required some duplication of work. There were things I just didn't realize from a surface look that were easy once support staff pointed me in the right direction. Perhaps an FAQ or settings overview document would help. #### Vendor response Thanks for your feedback Deborah. Replied November 2017 --- ### Amazing Customer Service - Overall rating: 5/5 - Reviewer: Heather P. - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered When planning classes/events out of town, it's nice to know that the head count is set so I can order product and have it drop shipped based on the online registrations I've received with SimpleTix. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is extremely easy to use with the ability to customize many of the features. If you get into a bind, their customer service and response time is out of this world! That means a lot to me as a client. #### Cons I haven't found anything that I don't like. I have a small business with some needs that may not be something that there is a function for, but something tells me that these guys will help me figure out how to make what I need happen. #### Vendor response Thanks Heather! Replied May 2018 --- ### Great Asset and Assistant! - Overall rating: 5/5 - Reviewer: Tim A. - Product usage: Used unspecified for unspecified - Reviewed: November 2015 - Review source details: This review was submitted organically. No incentive was offered This system has saved me hours of my time and put a few dollars back in my pocket. I get quick updates on ticket sales, attendance rates, and can send updates out quickly; managing entrance at my events has become simple now that i am using SimpleTix with the ability to have a printed out sheet with payers or with their ability to show me the ticket via smart phone. I have called a few times with questions on set up and features and received immediate and accurate customer service! Love SimpleTix #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Great to help out West Point Society of DC with their events! Replied November 2015 --- ### Great company to work with! - Overall rating: 5/5 - Reviewer: Peggy v. - Product usage: Used unspecified for unspecified - Reviewed: September 2013 - Review source details: This review was submitted organically. No incentive was offered We've been using Simpletix for quite some time now. We have performances and ticket buyers all over Europe, which can make things complicated at times. For instance, we found out the Dutch don't like paying by Paypal nor credit card. Together with Simpletix we found out how to implement iDeal (a payment gateway mostly used by the Dutch) and got it to work within a couple of days. It took a lot of hours of work for Simpletix, so I'm very grateful Aron and his team were so patient and willing to help any hour of the day. Definitely recommended! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Great Customer Service - Overall rating: 5/5 - Reviewer: Robin K. - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered I am using this for High School athletic events. This is totally new to me and I am not a professional, just a volunteer at our local High School. We needed a way to sell season tickets to our members in advance and make sure each ticket is only used once per event. Aron was quick to set up a system for me and he has been quick to respond when I needed help. My customers were extremely happy with the speed of scanning tickets. I would highly recommend this even to small non profits. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy ordering and easy scanning. #### Cons Printing... I need to print QR codes on address labels. I have not figured that out yet but I think it can be done with mail merge in Excel. --- ### Great features! Excellent service! - Overall rating: 4/5 - Reviewer: Deshan P. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered I was pleasantly surprised when I came across SimpleTix early 2015 and my experience has only improved since then. Unique features like Survey Questions have saved me a ton of time and really streamlined my administration processes. The customer service is fast, friendly and very effective. The website is continually improving and I look forward to future updates and features. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Vendor response Deshan has been using SimpleTix in both S. Africa and New Zealand. Welcome back! Replied March 2016 --- ### Great Customer Support - Overall rating: 5/5 - Reviewer: Alison D. - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered Most amazing customer support ever. Super fast and awesome in every way. I would recommend to anyone based on this alone. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response Thanks for your review Alison! Replied July 2016 --- ### Simpletix worked great for me - Overall rating: 5/5 - Reviewer: Samuel K. - Product usage: Used unspecified for unspecified - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered As a first time user of Simpletix I found the event setup process very easy with a logical progression. Simpletix gave my non profit fundraising event a professional quality registration and ticketing system at the most cost effective price. Will be using this again and very happy to recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Vendor response Thanks for your review Kelly! Replied June 2017 --- ### Feature packed - Easy to use - Great customer service - Overall rating: 5/5 - Reviewer: Lisa H. - Product usage: Used unspecified for unspecified - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered This ticketing software works very well, has all the features my client required for their ticketing system, plus many more. It's easy to learn and use for myself and the promoter. Customer service is helpful and very responsive. Plus it's a bargain. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thanks Lisa! Replied August 2015 --- ### We have been using Simpletix for about 4 years now and we could not live without it. - Overall rating: 5/5 - Reviewer: Petter L. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered We are using Simpletix for selling tickets to our shows, concerts and events. With about 20 000 sold tickets a year we are very satisfied with the system. After some adjustments it also works great with Norwegian language and Norwegian currency. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Great Stuff from the team at simpletix - Overall rating: 5/5 - Reviewer: Deven P. - Product usage: Used unspecified for unspecified - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered Like any software, there are always issues, but we have been really impressed by the support in resolving issues - really above and beyond #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response Thanks for your review Deven! Good luck with your events! Replied April 2017 --- ### Great system! - Overall rating: 5/5 - Reviewer: Luciano M. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered Great system & really easy to use. We love the flat rate service fees compared to other solutions that charge an extra percentage fee. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 ## More reviews [Next reviews](https://www.softwareadvice.com/event-management/simpletix-profile/reviews/?page=2) --- SimpleTix Reviews, Pros and Cons - 2026 Software Advice