--- title: "SimpleTix Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SimpleTix. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SimpleTix is a good fit for you!" source_url: "https://www.softwareadvice.com/event-management/simpletix-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Ticketing Software](https://www.softwareadvice.com/ticketing/) / [SimpleTix](https://www.softwareadvice.com/event-management/simpletix-profile/) / SimpleTix Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/event-management/simpletix-profile/) Reviews [Alternatives](https://www.softwareadvice.com/event-management/simpletix-profile/alternatives/) # SimpleTix User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 78 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 65 reviews (83%) - 4 stars: 9 reviews (12%) - 3 stars: 2 reviews (3%) - 2 stars: 2 reviews (3%) - 1 star: 0 reviews (0%) ### Most mentioned pros - SimpleTix enables our organization to offer reserved seating for large events with ease - Being able to post and sell tickets is so so easy and works great - Simpletix helps us to organize and maintain ticket sales for over 140 shows a year at our 110 seat venue. ### Most mentioned cons - We had one hiccup with adding seats to an active box office that messed up already-sold tickets. - Also, there is not really an easy way to add seats to an active box office. ## SimpleTix customer reviews Showing reviews 1-25 of 78 (page 1). ### SimpleTix Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 11-50 employees - Product usage: less than 1 year · monthly - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SimpleTix was very helpful and easy to get things going. My event was much more organized and able to manage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love everything about SimpleTix! It was very easy to setup and get my event created. It helped my event tremendously and was great for the price. #### Cons There is not anything that I liked least about SimpleTix. I look forward to using it for future events. --- ### SimpleTix is Simple to Use! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Fine Art - Company size: Self-Employed - Product usage: 1-3 years · monthly - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall they have been very good! We had one hiccup with adding seats to an active box office that messed up already-sold tickets. We figured it out, and I know how to do it better next time. We have loved selling specific seats to all of our performances, which is integrated with our Square site easily. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros SimpleTix makes selling tickets to the school's fine arts programs very easy. We love we can add seating charts and allow consumers to pick and purchase the seats they want. #### Cons Setting up the seating chart took a little time to figure out. Also, there is not really an easy way to add seats to an active box office. --- ### Best Ticket Sales System - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Networking - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Being able to manage ticket sales for events has never been smoother and easier. I love this program and the cost is well worth it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What an amazing program. Being able to post and sell tickets is so so easy and works great #### Cons Never had any issues I can ever think of. SimpleTix just always works --- ### Customer Service Response is usually fast, but this company has oversold its capability. The server is consistently slow, and lots of bugs in the system. - Overall rating: 2/5 - Reviewer: Jerry S. - Industry: Entertainment - Company size: 2-10 employees - Product usage: 1-3 years · a few times a year - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered I would not recommend this system; we will be abandoning it at the end of this season, even though we love the price. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros The cost is very reasonable. The customer service person is usually fast to respond. However, when we point out to him that his server is slow, and the system is slow, he seems to gloss over that problem. #### Cons We have many, many complaints about the speed of the site, customers getting locked out, seats that were abandoned in the shopping carts being held as "unavailable" to future patrons (which means lost revenue). The back-end interface is confusing, and could use a real examination and streamlining. You can't always get to what you need, and I never feel like I know the exact steps to find something. --- ### LOVE SimpleTix - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Experience has been very good. We are VERY PLEASED to have made the switch from Eventbrite to SimpleTix. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like MOST about this software is the fact that if I have a question, I know I will get a response in a very timely manner. Questions are answered quickly and communication is easy to understand. We like the way our events display on mobile devices (since that is what most people use). Nothing is cut off and it's quick and easy to use for our customers. #### Cons I don't know that I have a least. I'm beginning to realize that there are a whole lot more options that I need to be taking advantage of that I didn't realize before. So... perhaps an area where there are videos that show all the different advanced features. (There probably are, I just don't know where...) --- ### Great Product and Even Better Customer Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I really appreciate the almost immediate response I get each time I reach out to the customer service team at Simpletix. They always respond quickly and clearly with the answers I need...even sending a video to walk me through the process step-by-step! They do an amazing job!!! Thanks! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and the customer service is AMAZING! Where other companies are lacking, the responsiveness at Simpletix is bar none! #### Cons The only thing negative I could think of would be that I can't always find what tools I need, but they are there. They've thought of everything! #### Vendor response Hello Heather, Working with you and your art center has been a pleasure! Replied March 2023 --- ### SimpleTix Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Performing Arts - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience with SimpleTix has been very good. I can't wait to use SimpleTix more. We are trusting SimpleTix with our quarter of a million-dollar exhibition we are bringing to our little town. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about SimpleTix is the user interface and customer service. [sensitive content hidden] has been there every step of the way. His replies are informative and very quick. It has been a great start to our relationship with SimpleTix. #### Cons If the ticket page had more customization options, it would be fantastic. Possibly adding a bigger hero image or auto video capabilities. Editing for ticket dates/times could use some work. #### Vendor response Martin, thanks for your business. We really appreciate it. Replied March 2023 --- ### An Incredible and Fantabulistic Event Management and Ticketing software. - Overall rating: 5/5 - Reviewer: Asnath. L G. - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is simple to register upcoming events with SimpleTix.It is simple to sell tickets with SimpleTix since it's a great Ticketing software.Again,I can easily create and manage events with SimpleTix. #### Cons I lack anything in particular to dislike about SimpleTix. --- ### We're an annual community event that happens once-a-year, this is our first time using SimpleTix. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Product usage: less than 1 year · daily - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered Organizing attendees for a five-day festival and contest, so we want to track who is interested in attending and be able to promote with discount codes and other perks. Also able to issue manual tickets, have them emailed, or sent as text to phone. Also lots of ways to set up your site with a theme, though I decided the standard look was the best for me. Honestly, I like having the ability to customize and this site allows so much customization. Also, they don't hold back all the features for the premium membership, they're generous with the features you get compared to other, more expensive sites even if you stick to the basic level. I would totally use the premium features, but we aren't at that budget level yet. However, under a less amount for each ticket is a great deal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything I could imagine needing from this software is included in the basic features. The cost-per-ticket is less (less if you pre-print) AND SimpleTix helps us figure out the Square pass-through fees and include them in the service fee cost. Had no issues setting up Square. I like that anyone can use their phone to scan with the app. To be fair, at the time of this review I have used the website to setup a pretty decent ticket portal, but we haven't tested it at the door yet. We are excited that we can change the email form letters that people get when they order. I think getting actual labeled tickets makes the guests feel more confident as well. #### Cons I don't think it's a con, but in order to maximize the program/website, you may have to ask a few questions. There was no issue for me on that part, I received a more-than-thorough response any time I needed it. (I accessed help by phone and email, both were outstanding and easy.) #### Vendor response Thanks for your review Adam! Replied January 2018 --- ### Simpletix is a very affordable but not yet perfected ticket sales option. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: less than 1 year · monthly - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The owner is very willing to work with you on your individual needs! The customer service is responsive, and the Simpletix team is always flexible to help their clients. In addition, the prices can't be beat! #### Cons The ticket sales procedure is a bit clunky, and there are still a few bugs -- ie, if a seat has been selected and then abandoned in someone's cart, the seat will appear show as sold to other users, resulting in potential lost sales. #### Vendor response There's a setting in SimpleTix where you can set the hold time on a reserved ticket. Normally it's 10 minutes. This user had it set on 1 hour. Due to this seats on abandoned carts were marked on hold for longer than we suggest. SimpleTix is the most flexible online ticketing solution and we are always looking for ways to improve. In this case we plan to make 15 minutes to maximum hold time allowed to prevent this again. Replied July 2018 --- ### Good Website to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: less than 1 year · a few times a year - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The website is easy is use. That you can search tickets by email and number. The ticket fees are in expensive. #### Cons Takes a little long to create own event on the website --- ### SimpleTix @ Banana Block - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would say over all it has been good. I would just like to have more clairty on fees #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros SimpleTix does what is says on the tin - A simple to use interface with a glitch free user experience #### Cons I am uncertain as to how much it has been costing me and if I pay or the buyer pays etc --- ### Customer Service Tipped the Scale for me! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Primary/ Secondary Education - Company size: 51-200 employees - Product usage: a free trial · monthly - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far I have just started but I am feeling like this system is far superior to other ones that I have tried. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Scheduling a call with a "live" person was amazing. He walked me through all of the steps, took time to answer my questions and was extremely helpful. #### Cons Creating a seat map, from scratch, requires taking the time to wade through the necessary steps. Having the team support me in this area was a game changer. I am sure if I had more time it wouldn't be that difficult but in order to save time it was awesome to have support. --- ### It’s in the name - Overall rating: 5/5 - Reviewer: Rob D. - Industry: Automotive - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So simple go use and new features being added regularly. This is now my go to ticketing platform. #### Cons In my use case I have found no cons with SimpleTix. #### Vendor response Thanks for your review Rob Replied March 2023 --- ### Easily Customizable Ticketing Platform with Top-Notch Customer Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Reviewed: September 2013 - Review source details: This review was submitted organically. No incentive was offered Last year, our company was in search of a new ticketing service for the year-round activities that we have here on property. We ran across SimpleTix and within no time we had out ticketing site up and running. They even transferred our current website theme over to the platform to make it seamless from our main site. A few months after use, we had some ideas of new features we'd like to have for our property and SimpleTix helped to make them a reality. They even worked to build some of these new features into their upcoming new release. We really feel like more than a customer. We feel like a partner. We are excited to see what SimpleTix does next with their new release. As a web designer, I really appreciate their platform and how easily I can customize pages with our own css. We currently use iPhones at our ticket gates and are excited about the release of their barcode scanner app for iOS. SimpleTix continues to grow and we can't wait to see what they do next! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Love SimpleTix! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered This system has made planning and organizing our events so much easier, as well as making event registration way more convenient. The amount of time and energy I have to put into organizing events is significantly less because SimpleTix takes care of all the analytics and participant information automatically and keeps me updated anytime there is a sale. I haven't had many issues using it and most of the time it's easy enough to figure out quickly and without technical support; when I have needed technical support, though, it's pretty much immediate and accurate! Highly recommend it! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Vendor response Thanks so much Nate! Replied December 2015 --- ### Quick and Easy to Use AND Outstanding Service Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered Since I tend to be technology challenged I was a little leery about using an online ticket selling provider for our events. Worked with the great people at Simpletix and they not only got me through our event, we have subsequently used them for five more events. When you are a small operation, having Simpletix in your corner is wonderful. In addition to being easy, if you do have questions, you will get an immediate response from an intelligent and customer service oriented individual. I look forward to partnering with Simpletix on future events. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thanks your review Wendy! Replied June 2015 --- ### If you are school theatre group needing to sell reserved tickets, then SimpleTix is your answer! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Product usage: less than 1 year · a few times a year - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Setting up your information is super easy! Love the interactive seating charts! Simpletix works with my SquareUp account so I get my $$ quickly. Low fee. Great support - left a message and they responded quickly - in person! #### Cons We might be one of the first customers to use Simpletix with SquareUp account. Not sure. There was a small problem with loading my seating chart - but support got back with me pronto and I was ready to sell tickets in no time. #### Vendor response Thanks for your review Becky. You are correct, you were one of our first Square customers. Today, SimpleTix has become the official Square ticketing partner with over 900 Square customers using SimpleTix for their events. Replied July 2018 --- ### First Time Ticketing Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered This was the first time that we have tried to hold something that required a ticketing component, so when researching we found a couple of different options but after speaking with customer service we decided to go with Simpletix and it has been one of the best choices we made. The ease of use and timely assistance from the support team has been exceptional. We are already working on ways to use this with other events that we have done in the past. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thanks for the review Jed! Good luck with the NYE event this week! Replied December 2015 --- ### A little tricky but getting the hang of it - Overall rating: 4/5 - Reviewer: Verified Reviewer - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered I am super happy with SimpleTix so far. I'm not the most computer savvy person so it has taken a little bit more time than I expected to get things set up. I really got hung up on the gateway portion of the site. Once I sent in an email request for help I got a response from a knowledgable, real-life human being who was able to guide me through my trouble and give me a feeling of relief in the process. I am very excited to see things through to the end of my event! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### An Outstanding Experience! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered We were planning a large scale event for an industry conference, and after reviewing several vendors - we moved forward with SimpleTix. This business made ticket management and reservations as easy as possible. The customer service was outstanding, and I thank Aron and his staff again for giving us a substantial amount of support for our event. I will definitely use them in the future, and I would highly recommend them to anyone. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Super Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered Simpletix and its founder Aron Kansal have made it easy to run my eticketing business in the Caribbean. The flexibility of the platform, easy of use and huge value for money makes Simpletix the best I have seen. Before selecting to work with Simpletix I reviewed over 15 different service providers. Simpletix came on top and I do not regret my decision. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Great product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Reviewed: September 2013 - Review source details: This review was submitted organically. No incentive was offered Very user friendly to set up the events. When ever I need help, the customer service is always willing to help. They have gone to the extent of holding my hand (not in literal sense) in taking care of my problem and helping every way possible. Keep up the GOOD work. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Great Back-End Ticket Partner - Overall rating: 4/5 - Reviewer: Verified Reviewer - Reviewed: October 2014 - Review source details: This review was submitted organically. No incentive was offered Enjoyed using this to sell 12,000 tickets to the event with Kevin Costner and Bob Costas at our farm. The leadership team for this software was easy to work with and responsive. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 #### Vendor response This was our largest event to date, great to hear how well it worked! Replied October 2015 --- ### Lifesaver!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered We were at our wits end before we found Simpletix! Aron is a great help and answered all our questions and addressed all of our online ticketing needs. Now we are able to sell thousands of tickets with ease! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 ---