--- title: "eFax Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of eFax. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if eFax is a good fit for you!" source_url: "https://www.softwareadvice.com/fax-server/efax-corporate-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [File Sharing Software](https://www.softwareadvice.com/file-sharing/) / [eFax](https://www.softwareadvice.com/fax-server/efax-corporate-profile/) / eFax Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/fax-server/efax-corporate-profile/) Reviews [Alternatives](https://www.softwareadvice.com/fax-server/efax-corporate-profile/alternatives/) # eFax User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 70 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 3.6/5 - Value for money: 3.7/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 33 reviews (47%) - 4 stars: 17 reviews (24%) - 3 stars: 11 reviews (16%) - 2 stars: 3 reviews (4%) - 1 star: 6 reviews (9%) ### Most mentioned pros - I like that you can access old faxes in case you missed something and I also like that you can store contacts for sending faxes to the same business/person in the future. - It was so easy to integrate with your contacts and and drop box and you didn't have to worry about making face page for your fax. When your faxes came in they went directly to a cloud so you didn't have to worry about losing any faxes. - I like that you can have multiple people access a fax in real time ### Most mentioned cons - The website doesn't load so fast and I keep jumping between the old and new version due to that. - Sometimes it took several tries for my fax to go through. - eFax recently updated their website, and the new setup makes it more difficult to send faxes. ## eFax customer reviews Showing reviews 1-25 of 70 (page 1). ### Never Fails Me - Overall rating: 5/5 - Reviewer: Sarah j. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered My review speaks for itself! I love eFax! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve been using the EFax services for about 16 years now in general, I suggest using this for anyone. A lot of times I have Files and I may not be around the printer, but I need to get my paperwork to where it has to go, the best thing to use is effects. As long as you can use the other system that I use Adobe and then I integrate that with effects and send my signed and sealed paperwork straight to wherever I want to in the world. I love this product, I will forever be a customer. #### Cons I can’t really think of any cons at this moment lol. #### Reasons for choosing eFax Because I used EFax regularly in the beginning when I had it basic, I would never be disloyal and go somewhere else if they’re offering an added service now that I’ve upgraded my lifestyle. --- ### $30 port charge did me in. - Overall rating: 4/5 - Reviewer: Randy H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was not happy they would not work with me and waive the port fee. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Easy to use. Seemed to be well established. #### Cons If they are going to nickel and dime me at the get go with a $30 port fee....I fear the future is getting dim. #### Reasons for choosing eFax I did not choose eFax. #### Reasons for switching to eFax Cocofax was awful. All inbound faxes would either be timed our or be an error. They would ALWAYS blame the sender and not their own server. --- ### EFax Review - Overall rating: 3/5 - Reviewer: Shirita C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Average experience, it accomplished the task I needed. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The low cost for this service was most appealing. #### Cons Sometimes it took several tries for my fax to go through. --- ### Good web based product - Overall rating: 4/5 - Reviewer: Danielle M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 3/5 #### Pros I love that it is web based and the interface is simple and user friendly. I like that you can have multiple people access a fax in real time #### Cons I wish fax cover sheets were customizable. I also wish that faxes were archived in system for longer than 90 days --- ### Great Fax System - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, we haven't had many issues with eFax and I would definitely recommend it. I like the ease of accessing all faxed documents and I like that you can store contacts and send faxes fairly easy. I also like that they send you an email when the fax was sent successfully, so there is no questioning! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that eFax is super convenient, easy to receive and send faxes. I like that you can access old faxes in case you missed something and I also like that you can store contacts for sending faxes to the same business/person in the future. #### Cons I feel like it could use some updating. I don't like that you have to click a million things before the actual document will open up. --- ### Mistake to switch to them; very disappointed - Overall rating: 1/5 - Reviewer: Alicia D. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been terrible. They lied about pricing. Customer support is slow, sends you in circles, and gives the wrong answer almost every time. Chat disconnects constantly and they give you the wrong phone numbers to call. I’ve had faxes not go through at times and no way to fix it. I tried to port my numbers out and they play games to avoid releasing the numbers — for six months and counting — while also telling me that I have to keep paying for service until after the numbers are ported or they won’t port them. They claimed to have sent me a PIN (they haven’t) when it’s just the last four of your credit card (not secure). Overall, this is a terrible company and I encourage people to stay away. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I switched to eFax for two reasons: it was supposed to be cheaper than Vonage (that turned out to be a lie) and the app is decent for my iPhone. The app is just about the only thing I like, but it’s pretty basic. #### Cons The company itself has scammy sales people, a difficult to use portal for your account, and the worst customer service in the world. Don’t expect them to help you with any issues at all. They will not understand and send you in circles. #### Reasons for choosing eFax Pricing and features — especially the app for my phone so I could monitor incoming documents. #### Reasons for switching to eFax It was supposed to be $17 for two lines and I was paying $20 at Vonage, plus the app was a big selling point for me. After I switched, eFax began charging me $17 per line (double the quote) and refused to correct it even after I showed them my emails confirming the pricing. --- ### Did exactly what we needed - Overall rating: 5/5 - Reviewer: Beverly S. - Verified reviewer: Yes - Industry: Financial Services - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We had a great experience. It was easy to create an account, we sent out our documents without issues, and the interface was user-friendly. Plus, they have a mobile app! I wish the price was lower, but it is on par with competitors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked that I didn't need to purchase any extra machines to be able to use the service. Sending a fax is a rare occurrence for us, so when we needed to send one it needed to be through a secure easy-to-use service. I was able to easily send the fax I needed online and confirmed that the recipient got the documents without any issue. The interface was easy to use and I felt confident that my data was secure, especially since this company has been around for quite awhile. #### Cons While I feel the price is competitive, it's still more than what we would like to pay on a regular basis. When we used it we were able to sign up for a free trial first, so that was definitely an incentive to try it. --- ### Convenient and Secure Faxing Solution with Seamless Integration - Overall rating: 5/5 - Reviewer: Kobey C. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with eFax has been very positive. The convenience of being able to send and receive faxes via email has been a game-changer, eliminating the need for a physical fax machine and allowing me to manage faxes from anywhere. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the most liked aspects is its convenience; it allows users to send and receive faxes via email, eliminating the need for a physical fax machine. #### Cons Genuinely I do not have anything to hate about eFax. --- ### Integrates well and is reliable - Overall rating: 4/5 - Reviewer: Jon A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I love how easy this is to use and the level of integration it has with our software. We send and receive faxes for it with very few problems. Their customer support team is out of this world. The longest I've waited for a reply was under an hour and that was because our direct rep was on a plane. We commonly have less than 5 minute response times. They give good price breaks on quantity.. we send and receive about 70,000 pages per month and get a great rate. Much more economical than maintaining standard machines. #### Cons There are obscure file\page size limits on faxes sent through their API. They have a new version but it does not work with our software yet. --- ### one of my most used tools - Overall rating: 5/5 - Reviewer: Kelly M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. provides me with a tremendous amount of value in customer relations and profitability with the time factor in response time. it gives me an edge over my competition #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros this enables me to receive my faxes no matter where I'm at. it also lets me decide if and who can be added to distribution list. im anle to respond to my merchants regardless of my location. #### Cons sometimes it can be a little slower than traditional fax to receive. there have been occasions thst i have had to have items faxed to office fax instead. --- ### A must have for small businesses. Dump your old fax machine. - Overall rating: 5/5 - Reviewer: Eric B. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use it daily with my business. I send faxes to government agencies as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I've been using eFax for years! Its very stable, and more reliable than a traditional fax thanks to its trail. #### Cons Its a little pricey. Emails are free, I feel eFax in general should be cheap --- ### Faxes are NOT Obsolete in HR! - Overall rating: 5/5 - Reviewer: Mary W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In HR, faxes are, unfortunately, here to stay. With eFax, we can send and receive faxes effortlessly! We use this service multiple times per month, primarily for medical paperwork and unemployment documents. It has been immensely helpful for us. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The ability to send faxes online is a huge time-saver, and I immensely appreciate the confirmation emails that eFax sends to give me the peace of mind that my fax was successfully transmitted. Receiving faxes is easy with eFax as well since I receive them as attachments to emails, which allows me to download them and skip the hassle of hardcopies. #### Cons eFax recently updated their website, and the new setup makes it more difficult to send faxes. Thankfully, I still have the option to switch back to the old view, but I have to select it every time I log in. I do not see any value in the redesign. --- ### eFax Why do we still need to fax stuff? - Overall rating: 1/5 - Reviewer: Seth G. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The price was right, but the ability to have successful fax delivery was inadequate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Easy to set up free trial account. Easy to navigate tools. Easy to add contacts. Easy to cancel account. #### Cons Issues with connecting to fax lines. Failed fax delivery. Tried to call customer support but the VoiP they use is pretty voice quality. Ended up needing to email as I could not make out the customer services words over phone. #### Reasons for switching to eFax Looking for monthly savings. --- ### Great product - Overall rating: 5/5 - Reviewer: Danielle M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Great user friendly product. Love that faxes come straight to my inbox #### Cons Only con that it’s on the more expensive end of faxing softwares if you pay per page --- ### General Use Review - Overall rating: 5/5 - Reviewer: Taniya M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good. Would recommend if you dont have a budget but there are cheaper options. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros This product is very well known and trusted. Secure in sending faxes with private data within. Easy to send through emails. #### Cons The pricing is very expensive. Can get charged for having a fax line, and number of pages of incoming and outgoing faxes. --- ### The New Age of Sending a Fax - Overall rating: 4/5 - Reviewer: Whitney E. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the most about eFax is how it sends electronic faxes to someones computer quickly and securely. #### Cons The thing I like the least about eFax is that the fax is not guaranteed to come through. Sometimes the fax will get lost or suck in the computer but it is always easy to recover or resend. --- ### Worked for my needs - Overall rating: 4/5 - Reviewer: Danika T. - Verified reviewer: Yes - Industry: Events Services - Company size: Self-Employed - Product usage: Used other for free trial - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was satisfied because in the end it did what I needed it to do. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros The free trial to see if it would work for my needs. It did what I needed but was a little clunky to get there. The graphics, font, UI seemed a bit outdated but it performed and that's all that mattered to me. #### Cons It seemed like there were a lot of steps to complete the task I was trying to do with little guidance as to how to do them. #### Reasons for choosing eFax This seemed like the most commonly used product and had fine enough reviews. --- ### Faxing online - Overall rating: 5/5 - Reviewer: Sharonda L. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I'm very satisfied with efax I use it everyday. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The most important thing to me about this software is the contact list. I use efax corporate in my lab to send results to our clients and my contact list is extensive but efax can handle all of the 100+ stored contacts. #### Cons The only thing I don't like is having to add a 1+ before each fax number. If you forget the 1+ the faxes will not go through. --- ### Easy to use - Overall rating: 4/5 - Reviewer: Trang L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Saved the company from having a POTS line installed and dedicated to just a fax service and you didn't need to buy or maintain a fax machine. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy to use and convenient. You receive it like a scan and could save it as a PDF. #### Cons The faxing out part didn't seem secure as you sent it out to an efax email, so you didn't know if someone else was reading your fax. --- ### e fabulous - Overall rating: 5/5 - Reviewer: Heather R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Less time is spent on gather documents and then faxing them or printing out items to be faxed. I can simply save them in a file and then fax them!! So easy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that I can fax documented through the computer without having to have a machine to do so, I work from home and get request for document frequently and this has made it so much easier to send. Love it #### Cons I have no complaints bout this software! It wonderful --- ### App was easy to install & ready to fax instantly. - Overall rating: 5/5 - Reviewer: Greg ory G. - Verified reviewer: Yes - Industry: Wholesale - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Overall it is worthy of keeping and telling others about. It was simple and easy to use, maneuver and execute fax. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the instant notifications that the fax was received. Also was able to fax time sensitive documents immediately, with signatures. #### Cons Likely my phones camera, but the quality of photo was a bit off. Maybe adding an more in-depth editing tool would help. --- ### Modern Solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Some businesses still require faxes and for that, eFax is a life saver. I can simply upoad a PDF and send it on its way. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The core purpose of eFax is my favorite aspect. For some reason, some places still request faxes and eFax makes it so that I don't actually have to have a fax machine, I can just send PDFs straight from my computer. #### Cons The cost is a little high, but worth it to have no need for a separate fax machine. --- ### Great resource! - Overall rating: 5/5 - Reviewer: Laurel B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used monthly for less than 12 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software allows our company to communicate with our clients in the clinical community and ensure our patients private information stays private! #### Cons We find that the pricing could be more competitive. --- ### Online fax - Overall rating: 3/5 - Reviewer: Miri L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros I like that you don't need the old fashioned clunky fax machine #### Cons The website doesn't load so fast and I keep jumping between the old and new version due to that. --- ### Great for people who send minimal faxes and wont require customer support - Overall rating: 3/5 - Reviewer: Melanie B. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience with e-Fax was was I would have to say like 6.5. I think initially the App was great until people started getting the numbers from data brokers and flooding the fax lines with spam and the lines just couldn't handle that type of traffic which is a shame because the app was a great App to use. It was so easy to integrate with your contacts and and drop box and you didn't have to worry about making face page for your fax. When your faxes came in they went directly to a cloud so you didn't have to worry about losing any faxes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I first started using e-fax when it first came out and I really did it! The fact that it links with Google and the drop box was great! If something needed to be faxed it didn't matter where I was I could just upload the document and send it and it already has it's own cover sheet and you just upload your contacts and send which is great you don't have to worry about going into word and making your own version of a cover sheet. It takes care of everything that you need right away. #### Cons The only thing that I did not like about e-fax was the customer service, I started get flooded with a bunch of spam of faxes to the point that it was shutting my down and I could no longer log in and this was long after my trial and I had signed up early enough that they were still giving out free trials at the time. And I could no longer log in even after paying. It took forever to get a hold of customer support and I cleared the cache and did everything that they said to do. ## More reviews [Next reviews](https://www.softwareadvice.com/fax-server/efax-corporate-profile/reviews/?page=2) --- eFax Reviews, Pros and Cons - 2026 Software Advice