About FaxLogic

FaxLogic is a cloud-based fax server solution designed to help businesses in legal, educational, financial, medical and government sectors view, receive, send and manage documents on a unified platform. The system supports various file formats including GIF, JPEG, TIFF and PNG, among others.

Using FaxLogic, managers can secure data transmission processes and prevent unauthorized access using Secure Sockets Layer (SSL) and Advanced Encryption Standard (AES). It offers access control, layered security and encryption capabilities, which enable organizations to maintain compliance with various regulations such as Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), Sarbanes-Oxley (SOX) and more. Additiona...


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44 Reviews of FaxLogic

Average User Ratings

Overall

4.96 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(43)

43

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 44 results

November 2018

User Profile Picture

Gerry from PULSAR360 INC

Verified Reviewer

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

True Faxing Solution

As a company in the telecommunications industry, it is imperative that we were able to offer our clientele and affordable and reliable faxing option to complement our existing services. FaxLogic met this option for us. We are quite impressed with the management team and found that they have gone above and beyond to enhance our experience but also to enable us to remain competitive in the marketplace.

Pros

This product is very reliable and works excellent for us. FaxLogic is HIPPA compliant which is essential to our service. The service is dependable and we have experienced no problems in over 3 years. FaxLogic is truly price competitive and very responsive to our needs.

Cons

I have no real concerns regarding the software. It is easy to use.

August 2019

Joseph from Archdiocese of New Orleans

Company Size: 5,001-10,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Enterprise Fax Solution for the future

We have been able to have a fax machine at a site where our VoIP provider couldn't, and we got access to our faxes VIA the portal. We have also been able to maintain compliance for confidential documents. These guys have a great product that is truly built for business with all the administrative controls necessary for security. Every time I send in a ticket(not often) Support has called me back in under an hour.

Pros

Ease of conversion Control over administrative functions Speed of support

Cons

nothing so far

Reasons for Choosing FaxLogic

I didn't receive a call back from the other companies when I inquired about their product lineup. FaxLogic was able to let us test their product before choosing them which made them very attractive from proof-of-concept point-of-view.

August 2021

Aaron from Verisk

Company Size: 10,000+ employees

Industry: Information Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2021

Off to a good start

The folks at FaxLogic have been great to work with. They definitely have a vested interest in their product and business.

Pros

We don't have too many people in our organization as a whole that use faxing anymore, but there are some folks in the organization that rely heavily on it to carry out their job duties. I appreciate that the FaxLogic solution is solid and that it just works. I don't have to worry about the reliability of the platform.

Cons

The admin portal isn't currently geared as a full-service, user-friendly tool for the customer. Most admin/user provisioning tasks are best handled by FaxLogic support. The support team is however very responsive.

Reasons for Choosing FaxLogic

FaxLogic covered all of our requirements and was the most cost effective for our needs. HelloFax was slow to respond to my pre-sales questions. I was concerned that it may also be reflective of the type of customer support that I would potentially receive as a customer. Their startup/non-recurring pricing model was very ineffective for bringing over our existing fax numbers (we had quite a few to bring over). The startup costs were higher with eFax Corporate.

Reasons for Switching to FaxLogic

The last fax solution we used was offered by a regional telecom carrier that we had already had a business relationship with. The solution was mediocre and it lacked in some areas. Faxing was not the primary focus of their business.

December 2018

Jody from Highlands Residential Mortgage

Company Size: 201-500 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2018

Review

Pros

It works great for our needs and the cost is right for what we need.

Cons

Nothing that I can think of at this time.

March 2020

robert from classic sleepcare, llc DBA HST America

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

fax logic

Fax logic made it easy to integrate into our existing systems and ultimately completely replace our previous vendor (efax). The tech support is timely & dependable. The customer service support (i.e., integration, billing, access, etc.) is impeccable. They're professional, friendly, competent and fair. When we first started our integration, we were utilizing the platform with approximately 45,000 documents annually and there weren't any issues.

Pros

Software is easy to use, easy to understand, can have multiple numbers on the dashboard for easy access and intuitive.

Cons

There aren't any cons that I can recall or relate.

Reasons for Choosing FaxLogic

Our COO felt fax logic was best suited for our needs. He was right.

Reasons for Switching to FaxLogic

Too may issues with efax (technical, customer service and cost)